Warranty - LC Packings SWITCHOS II User Manual

Warranty

LC Packings (Netherlands) BV, warrants that the products manufactured and sold
by it to be free from defects in material and workmanship for normal use and
service from the date of delivery to original purchaser for a period of one (1) year
from the date of shipment. This limited warranty does not cover, and no
warranty is provided, for parts that by their nature are required to be replaced
periodically as a function of use of the normal operation of the system. These
items include, without limitation: HPLC columns, fuses, tubing, detector sources,
pump piston seals, injector rotors, check valves, filters, any software, etc. In
addition, damage due to corrosion, misuse, negligence, accident, alteration of the
system or repair by an unauthorized individual is not covered by the warranty. It
is understood that the performance characteristics of the instrument require that
the mobile phase be degassed with He as described in the User's Manual.
This warranty covers products sold under the LC Products trademark. If a
different warranty than the above is indicated in the sales literature, the warranty
indicated in the sales literature will prevail. If the system includes equipment
supplied by LC Packings but manufactured by a third party, LC Packings makes
no warranty of any kind, express or implied, including, without limitation, any
warranty of merchantability or fitness for a particular purpose. LC Packings will
make available to you, to the extent permitted, the warranties of the
manufacturer of the relevant equipment following your timely written request.
If any product covered by this warranty becomes defective during the warranty
period, it will be repaired or replaced by LC Packings at no charge to the
customer (the repair/replace decision is solely at the option of LC Packings). All
warranty requests must be received by LC Packings during the warranty period.
LC Packings will pay for surface transportation to the applicable LC Packings
Office (North America – Sunnyvale CA, Europe and Asia - Amsterdam, the
Netherlands), if the instrument proves defective within thirty (30) days from the
date of shipment (this does not include air freight, drayage, labor, crating
charges, customs clearance charges, etc.). The user should carefully follow the
directions indicated on the Return Goods Instruction Sheet in the User's Manual.
After thirty days, all transportation costs will be at the expense of the customer.
Software Warranty
If, at any time during the period ending ninety (90) days after delivery of any
product to you, you report and document any error in any software provided
with such product and developed by LC Packings or any failure of any such
software substantially to conform to LC Packings software description that limits
or prevents use of the software by you, we will use reasonable efforts to correct
any such error or failure, will replace such software or will terminate your license
to use the software and refund the price of the related product. In connection
with any such termination and refund, you will return the related product to LC
Packings upon request.
The warranty will apply only to those portions of the software that were
developed by LC Packings and that incorporated all program corrections and
modifications, if any, delivered to you. It will not apply to any error or failure due
to machine error or to the misuse by or negligence of any person or entity other
than LC Packings or to any software, which is modified by any person, or entity
other than LC Packings.
User's Manual Switchos II v
D850R3