Bosch Access Easy Controller 2.1 Hardware Installation Manual page 124

124 en | Appendix F Frequently Asked Questions Access Easy Controller 2.1
Question - The motion detector that I am using as my request-to-exit sensor performs
inconsistently. It will work the first time a person approaches the door to exit, but may not
work at all when a second person approaches the door some 10 to 15 seconds later. What is
wrong?
Answer - There is nothing seriously wrong. This is a common occurrence with certain models
of motion detectors.
The reason is because some motion detector models take up to 30 seconds or longer to reset
after detecting motion. This is done to minimize swinging alarm situations when the motion
detector is connected to an intrusion alarm system. Until the motion detector resets after
detecting the first motion, it will not detect any subsequent motion. We suspect this may be
the reason the detector fails to react when a second person approaches the door closely
behind the first person.
The solution is easy. Most motion detectors that exhibits this operational characteristic have a
switch or jumper setting that you can change which will allow the detector to immediately
reset after the motion, which activated the detector, has cleared. You will need to check the
manufacturer's documentation for the motion detector model that you are using to make this
jumper change.
Question - All my reader controlled doors are interior doors to offices and stockrooms. Will the
AEC2.1 work correctly if door contacts are not installed on these doors?
Answer - The controller will work just fine. Door contacts, while usually installed, are optional
with AEC2.1. Realize, however, that without installing contacts, the controller will be unable to
detect and report Door Held Open and Door Forced Open conditions form these doors.
Question - What should be done if an employee has forgotten his/her PIN code?
Answer - The Administrator should login to AEC2.1, locate the employee's records, reassign a
new PIN code and inform the employee. The employee can then change the new code at any
Readers with keypad.
Question - What should be done if an employee report that he/she cannot access a door after
presenting his/her card?
Answer - The Administrator can check the Transactions screen for the record and determine
the cause of the denied access.
Example 1: Transaction shows "Access Denied", this shows that the employee has no access
rights to the door.
Example 2: Transaction shows "Invalid Schedule', this shows that the employee is not allowed
to access this door during this time period.
2018.11 | 1.0.6 | F.01U.122.796 Hardware Installation Manual Robert Bosch (SEA) Pte Ltd