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Magtek DynaPro Go Installation And Operation Manual

Handheld pin pad device with msr/contact/contactless
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DynaPro Go
Handheld PIN Pad Device with MSR/Contact/Contactless
Installation and Operation Manual
March 2018
Document Number:
D998200129-10
REGISTERED TO ISO 9001:2008
MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350
www.magtek.com

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Summary of Contents for Magtek DynaPro Go

  • Page 1 DynaPro Go Handheld PIN Pad Device with MSR/Contact/Contactless Installation and Operation Manual March 2018 Document Number: D998200129-10 REGISTERED TO ISO 9001:2008 MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350 www.magtek.com...
  • Page 2 Microsoft®, Windows® and .NET® are registered trademarks of Microsoft Corporation. All other system names and product names are the property of their respective owners. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 2 of 60 (D998200129-10)
  • Page 3 Table 1-1 - Revisions Rev Number Date Notes Initial release DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 3 of 60 (D998200129-10)

  • Page 4: Limited Warranty

    MagTek’s published specifications. This warranty shall be provided only for a period of one year from the date of the shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply only to the “Buyer” (the original purchaser, unless that entity resells the product as authorized by MagTek, in which event this warranty shall apply only to the first repurchaser).
  • Page 5 THE CONTRACT PRICE FOR THE GOODS. MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS SECTION AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 5 of 60 (D998200129-10)

  • Page 6: Fcc Information

    (2) L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. CUR/UR This product is recognized per Underwriter Laboratories and Canadian Underwriter Laboratories 1950. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 6 of 60 (D998200129-10)

  • Page 7: Ce Standards

    SSC. All rights and remedies regarding products and services which have received PCI SSC approval shall be provided by the party providing such products or services, and not by PCI SSC. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 7 of 60 (D998200129-10)

  • Page 8: Table Of Contents

    About Software ..........................20 About Connecting to a Host ......................20 4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB ......20 4.3.2 How to Connect DynaPro Go to a Host via 802.11 Wireless .......... 21 Configuration ............................
  • Page 9 Mechanical Maintenance ......................56 Updates to Firmware, Documentation, Security Guidance ............56 Developing Custom Software ....................... 57 Appendix A Technical Specifications ....................... 58 DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 9 of 60 (D998200129-10)
  • Page 10 1 - Table of Contents DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 10 of 60 (D998200129-10)

  • Page 11: Introduction

    Introduction About DynaPro Go MagTek’s DynaPro Go is a handheld secure PIN entry device that is ideal for credit, prepaid, gift, and debit cards for mobile point of sale applications where you need unmatched convenience and security. Reduce your interchange rates, reduce chargebacks, and increase your customer satisfaction and sales with DynaPro Go.
  • Page 12 Cable 802.11 Bluetooth Cap. DYNAPRO GO DEMO / TEST, 30056215 micro-USB SIGCAP, 802.11 WIRELESS DYNAPRO GO PCI, 30056216 SIGCAP, 802.11 micro-USB WIRELESS DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 12 of 60 (D998200129-10)

  • Page 13: Protection For All Points Within The Payment Infrastructure

    LCD display. Security and Ease of Integration by Design DynaPro Go is a durable device made for easy connection. MagTek is your partner in development and provides a comprehensive platform of drivers, APIs, and Software Development Kits (SDKs). The SDKs include tools, documentation, and sample code for developing applications on a variety of platforms for fast development and easy integration.

  • Page 14: 10-Digit Backlit Numeric Keypad With Function Keys

    Right Function Key Low-Power Standby Modes To conserve battery power, DynaPro Go enters low-power mode or powers off in response to a variety of events, including screen timeouts (“Sleep Mode”), USB Suspend directives from a connected USB host, critically low battery power, and periodic maintenance resets. Details about how DynaPro Go manages and conserves battery power can be found in section 6.3 Power Management.

  • Page 15: Major Components

    2.10 About Terminology In this document, DynaPro Go is referred to as the device. It is designed to be connected to a host, which is a piece of general-purpose electronic equipment which can send commands and data to, and receive data from, the device.

  • Page 16: Planning And Preparation

    Logistical Planning Determine what type of host DynaPro Go will connect to. This can be a computer with a USB port or • connected to a TCP/IP network that is equipped with 802.11 wireless. When planning, include any additional support or devices required by the host and DynaPro Go, such as physical locations, mounting, power connections, and charging cradles.
  • Page 17 • to Enter Passcodes. Determine how to train operators. Training may include material from section 5 Configuration and • section 6 Operation. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 17 of 60 (D998200129-10)

  • Page 18: Network Planning

    3 - Planning and Preparation Network Planning If DynaPro Go will communicate with the host via TCP/IP and an 802.11 wireless access point, network administrators should do the following before deployment: 1) Coordinate with your sales representative to obtain the certificate chain that must be installed on the host to enable TLS communication with the device.

  • Page 19: Installation

    Before the device is deployed, it is also important to inspect the packaging to make sure it has not been tampered with in storage or in transit. MagTek provides details for inspecting the integrity of the device’s packaging in D998200134 DYNAPRO GO PACKAGE INSPECTION.

  • Page 20: About Software

    2) As soon as DynaPro Go starts receiving power through USB, it will automatically power on. 3) If you want DynaPro Go to communicate with the host via USB (as opposed to merely using it as a power source to charge the battery), make sure it is configured to use the USB connection. See section 5.3 How to Change the Active Connection.

  • Page 21: How To Connect Dynapro Go To A Host Via 802.11 Wireless

    Read Device Status). 4.3.2 How to Connect DynaPro Go to a Host via 802.11 Wireless To connect DynaPro Go to a host computer or charger using the 802.11 wireless connection, follow these steps: 1) Make sure the wireless access point, network, device, and host are set up properly and tested according to the steps in section 5.4 How to Configure Network Settings (ADVANCED).

  • Page 22: Configuration

    Displays a page showing information about the device’s 802.11 wireless connection. See section Show wireless status 6 2 2 6.2.4 Wireless Status Screen. Right Function Key DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 22 of 60 (D998200129-10)

  • Page 23: How To Configure The Lcd Display Brightness

    To exit without saving changes, press the key or wait 10 seconds for the device to Cancel return to the screen. Welcome DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 23 of 60 (D998200129-10)

  • Page 24: Lcd Display Brightness Auto Mode

    To exit without saving changes, press the key or wait 10 seconds Enter Cancel for the device to return to the screen. Welcome DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 24 of 60 (D998200129-10)

  • Page 25: How To Configure The Keypad Backlight

    Table 5-3 - Keypad Backlight Brightness Levels Light Level Keypad Brightness Level High Off (0%) Medium Medium (33%) High (67%) Very Low Maximum (100%) DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 25 of 60 (D998200129-10)

  • Page 26: How To Change The Active Connection

    5 - Configuration How to Change the Active Connection DynaPro Go supports multiple connection types, but only one interface can be active at a time. Initial configuration requires the host to use the USB port, but after configuration, generally a live deployed solution will only use one connection type.

  • Page 27: How To Configure Network Settings (Advanced)

    DynaPro Go can be configured to communicate with the host using 802.11 wireless in one of two ways: In Device Initiated mode, the device will not listen for incoming connections, and instead expects to •...

  • Page 28: How To Configure The Host For 802.11 Wireless

    6) Make sure the host’s firewall is configured to allow bidirectional direct socket communication using TCP on the configured port. The device default is port 26. 10) Configure the host software to communicate with DynaPro Go using the appropriate IP address and port.

  • Page 29: How To Configure The Device For 802.11 Wireless

    4) Make sure the device is powered off and is not connected to a USB port. 5) Connect the device to the host’s USB port (see section 4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB). At the end, the device will be powered on and will show the USB Connected icon at the top of the display.
  • Page 30 9) Use the right and left arrow buttons in the tab bar to scroll the tab bar, then select the tab. Wireless 10) In the group, press the button. Wireless Host Configuration Enable Wireless Configure DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 30 of 60 (D998200129-10)
  • Page 31 ) of the wireless access point you are connecting to. SSID 14) Enter the for the wireless access point. Password/Key 15) Press the button. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 31 of 60 (D998200129-10)
  • Page 32 If the host software is already configured, follow the steps in section 4.3.2 How to Connect DynaPro Go to a Host via 802.11 Wireless. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 32 of 60 (D998200129-10)
  • Page 33 MagTek PCI PED Host App window open and follow the steps in section 5.4.4 How to Test the 802.11 Wireless Simulator Connection. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 33 of 60 (D998200129-10)

  • Page 34: How To Test The 802.11 Wireless Connection

    To connect the device to the host and test the 802.11 wireless connection when the device is in Device- Initiated mode, follow these steps: DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 34 of 60 (D998200129-10)

  • Page 35: Operation

    DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 35 of 60 (D998200129-10)
  • Page 36 6 - Operation Figure 6-2 - Typical Transaction Sequence DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 36 of 60 (D998200129-10)

  • Page 37: How To Read Device Status

    Battery is critically low, between 3% and 10% charged. Battery is empty, below 3% charged. Battery is charging. <No indicator> Battery is not charging. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 37 of 60 (D998200129-10)

  • Page 38: Device Details Screens

    To see details about the device’s contactless feature, press the sequence Left function key . To return to the screen, press the key. Right function key Welcome Cancel DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 38 of 60 (D998200129-10)
  • Page 39 To see details pertinent to the device’s EMV certification, press the sequence Left function key . To return to the screen, press the key. Right function key Welcome Cancel DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 39 of 60 (D998200129-10)

  • Page 40: Health And Safety Information

    For compatibility with similar MagTek devices, this screen may also launch with keystrokes Left function key 4 7 2 Right function key DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 40 of 60 (D998200129-10)

  • Page 41: Offline Screen

    An offline code beginning with indicates an issue or a transient condition pertaining to the device’s 802.11 wireless connection. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 41 of 60 (D998200129-10)

  • Page 42: Power Management

    DynaPro Go has an onboard rechargeable battery to supply its own power when it is not powered through its USB port. The battery must be periodically recharged by connecting it to the available charging cradle, or to a USB port or stand-alone USB charger.

  • Page 43: How To Power On / Power Off

    See section 6.3.1 How to Charge the Battery for details on recharging. Figure 6-10 – Battery Level is LOW Warning / Battery Critically Low DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 43 of 60 (D998200129-10)

  • Page 44: Sleep Mode

    6.3.5 USB Suspend When the device is connected to a host via USB (see section 4.3.1 How to Connect DynaPro Go to a Computer Host or Charger via USB), the host can use standard USB functions to put the device into mode.
  • Page 45 Operators can reset the device manually by powering it off and powering it back on. It is also possible for the host software to initiate a device reset by sending a command. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 45 of 60 (D998200129-10)

  • Page 46: How To Start A Handheld Wireless Transaction

    If this occurs, the host should cancel the transaction and the operator should repeat these steps to initiate the transaction again. DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 46 of 60 (D998200129-10)

  • Page 47: Card Reading

    Figure 6-13 - Example Card Swipe Screens Figure 6-14 - Swiping a Magnetic Stripe Card DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 47 of 60 (D998200129-10)

  • Page 48: How To Insert Contact Chip Cards

    (see section 6.5.4 How to Enter Card Information Manually). Figure 6-15 - Example Card Insertion Screens DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 48 of 60 (D998200129-10)
  • Page 49 6 - Operation Figure 6-16 - Inserting a Chip Card DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 49 of 60 (D998200129-10)

  • Page 50: How To Tap Contactless Cards / Devices

    (see section 6.5.4 How to Enter Card Information Manually). Figure 6-17 - Example Contactless Transaction Screens DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 50 of 60 (D998200129-10)
  • Page 51 6 - Operation Figure 6-18 – Tapping a Contactless Card / Smartphone Figure 6-19 - Tap Read Is Complete DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 51 of 60 (D998200129-10)

  • Page 52: How To Enter Card Information Manually

    Debit). For example, Figure 6-21 shows the device is prompting the cardholder to press a function key on the keypad to select Credit Debit Figure 6-21 - Example of User Screen to Select Card Type DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 52 of 60 (D998200129-10)

  • Page 53: How To Verify The Transaction Amount

    Figure 6-22. Figure 6-22 - Example User Screen to Verify Amount DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 53 of 60 (D998200129-10)

  • Page 54: How To Enter Pins

    The process for re-entry is identical to the process for the first entry. How to Use Signature Capture Some models of DynaPro Go include touchscreen functionality for signature capture. See the part number label on the device and Table 2-1 - Available Models and Options on page 12 to see if the device you are using supports signature capture.

  • Page 55: How To Enter Passcodes

    Cancel required the passcode. Figure 6-24 - Passcode Prompt Screens DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 55 of 60 (D998200129-10)

  • Page 56: Maintenance

    Maintenance Mechanical Maintenance Periodic cleaning of DynaPro Go’s exterior may be required. To clean the outside of DynaPro Go, including the LCD display, wipe down the unit with a soft, damp cloth and then wipe with a dry cloth. To avoid damaging the read head, only clean the card path with approved cleaning cards.

  • Page 57: Developing Custom Software

    8 - Developing Custom Software Developing Custom Software Custom software can communicate with DynaPro Go using the same command set across all available connection types. The host must wrap device commands slightly differently depending on the connection type. MagTek produces software development kits (SDKs) with API libraries that provide higher-level functions wrapped around the direct communication protocols like USB and TCP/IP.

  • Page 58: Appendix A Technical Specifications

    Card Reader (chip card): EMV chip card reader Contactless Reader: EMV contactless reader Acceptable Swipe Speeds: 10 inches per second to 50 inches per second DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 58 of 60 (D998200129-10)
  • Page 59 10% to 90% without condensation at 23 °C Storage temperature: 14°F to 140 °F (-10 °C to 60 °C) Storage relative humidity: 5% to 90% without condensation DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 59 of 60 (D998200129-10)
  • Page 60 500,000 chip card insertions Battery Shelf Life: 2 years for Lithium coin cell backup Battery Cycle Life: 500 charge / discharge cycles DynaPro Go| Handheld PIN Pad Device with MSR/Contact/Contactless | Installation and Operation Manual Page 60 of 60 (D998200129-10)

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