Mitsubishi Electric MELSEC-QS Series Safety Application Manual page 180

WARRANTY
Please confirm the following product warranty details before using this product.
1. Limited Warranty and Product Support.
a. Mitsubishi Electric Company ("MELCO") warrants that for a period of eighteen (18) months after date of delivery from the point
of manufacture or one year from date of Customer's purchase, whichever is less, Mitsubishi MELSEC Safety programmable
logic controllers (the "Products") will be free from defects in material and workmanship.
b. At MELCO's option, for those Products MELCO determines are not as warranted, MELCO shall either repair or replace them or
issue a credit or return the purchase price paid for them.
c. For this warranty to apply:
(1) Customer shall give MELCO (i) notice of a warranty claim to MELCO and the authorized dealer or distributor from whom
the Products were purchased, (ii) the notice shall describe in reasonable details the warranty problem, (iii) the notice shall
be provided promptly and in no event later than thirty (30) days after the Customer knows or has reason to believe that
Products are not as warranted, and (iv) in any event, the notice must given within the warranty period;
(2) Customer shall cooperate with MELCO and MELCO's representatives in MELCO's investigation of the warranty claim,
including preserving evidence of the claim and its causes, meaningfully responding to MELCO's questions and
investigation of the problem, grant MELCO access to witnesses, personnel, documents, physical evidence and records
concerning the warranty problem, and allow MELCO to examine and test the Products in question offsite or at the premises
where they are installed or used; and
(3) If MELCO requests, Customer shall remove Products it claims are defective and ship them to MELCO or MELCO's
authorized representative for examination and, if found defective, for repair or replacement. The costs of removal, shipment
to and from MELCO's designated examination point, and reinstallation of repaired or replaced Products shall be at
Customer's expense.
(4) If Customer requests and MELCO agrees to effect repairs onsite at any domestic or overseas location, the Customer will
pay for the costs of sending repair personnel and shipping parts. MELCO is not responsible for any re-commissioning,
maintenance, or testing on-site that involves repairs or replacing of the Products.
d. Repairs of Products located outside of Japan are accepted by MELCO's local authorized service facility centers ("FA Centers").
Terms and conditions on which each FA Center offers repair services for Products that are out of warranty or not covered by
MELCO's limited warranty may vary.
e. Subject to availability of spare parts, MELCO will offer Product repair services for (7) years after each Product model or line is
discontinued, at MELCO's or its FA Centers' rates and charges and standard terms in effect at the time of repair. MELCO
usually produces and retains sufficient spare parts for repairs of its Products for a period of seven (7) years after production is
discontinued.
f. MELCO generally announces discontinuation of Products through MELCO's Technical Bulletins. Products discontinued and
repair parts for them may not be available after their production is discontinued.
2. Limits of Warranties.
a. MELCO does not warrant or guarantee the design, specify, manufacture, construction or installation of the materials,
construction criteria, functionality, use, properties or other characteristics of the equipment, systems, or production lines into
which the Products may be incorporated, including any safety, fail-safe and shut down systems using the Products.
b. MELCO is not responsible for determining the suitability of the Products for their intended purpose and use, including
determining if the Products provide appropriate safety margins and redundancies for the applications, equipment or systems
into which they are incorporated.
c. Customer acknowledges that qualified and experienced personnel are required to determine the suitability, application, design,
construction and proper installation and integration of the Products. MELCO does not supply such personnel.
d. MELCO is not responsible for designing and conducting tests to determine that the Product functions appropriately and meets
application standards and requirements as installed or incorporated into the end-user's equipment, production lines or
systems.
e. MELCO does not warrant any Product:
(1) repaired or altered by persons other than MELCO or its authorized engineers or FA Centers;
(2) subjected to negligence, carelessness, accident, misuse, or damage;
(3) improperly stored, handled, installed or maintained;
(4) integrated or used in connection with improperly designed, incompatible or defective hardware or software;
(5) that fails because consumable parts such as batteries, backlights, or fuses were not tested, serviced or replaced;
(6) operated or used with equipment, production lines or systems that do not meet applicable and commensurate legal, safety
and industry-accepted standards;
(7) operated or used in abnormal applications;
(8) installed, operated or used in contravention of instructions, precautions or warnings contained in MELCO's user, instruction
and/or safety manuals, technical bulletins and guidelines for the Products;
(9) used with obsolete technologies or technologies not fully tested and widely accepted and in use at the time of the Product's
manufacture;
(10)subjected to excessive heat or moisture, abnormal voltages, shock, excessive vibration, physical damage or other
improper environment; or
(11)damaged or malfunctioning due to Acts of God, fires, acts of vandals, criminals or terrorists, communication or power
failures, or any other cause or failure that results from circumstances beyond MELCO's control.
f. All Product information and specifications contained on MELCO's website and in catalogs, manuals, or technical information
materials provided by MELCO are subject to change without prior notice.