1. Manuals
  2. Brands
  3. ProSoft Technology Manuals
  4. Gateway
  5. ICX35-HWC
  6. User manual

ProSoft Technology ICX35-HWC User Manual

Industrial cellular gateway 3g/4g lte
Hide thumbs Also See for ICX35-HWC:
Table of Contents

Advertisement

Quick Links

ICX35-HWC
Industrial Cellular Gateway
3G/4G LTE
October 26, 2018
USER MANUAL

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the ICX35-HWC and is the answer not in the manual?

Questions and answers

Related Manuals for ProSoft Technology ICX35-HWC

Summary of Contents for ProSoft Technology ICX35-HWC

  • Page 1 ICX35-HWC Industrial Cellular Gateway 3G/4G LTE October 26, 2018 USER MANUAL...

  • Page 2: Your Feedback Please

    Neither ProSoft Technology nor any of its affiliates or subsidiaries shall be responsible or liable for misuse of the information contained herein. Information in this document including illustrations, specifications and dimensions may contain technical inaccuracies or typographical errors.

  • Page 3: Installation Instructions

    POWERED OFF. The ProSoft Technology Wireless products can transmit signals that could interfere with this equipment. Do not operate the ProSoft Technology Wireless products in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the ProSoft Technology Wireless products MUST BE POWERED OFF. When operating, the ProSoft Technology Wireless products can transmit signals that could interfere with various onboard systems.

  • Page 4: Important Notice

    ProSoft Technology product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the ProSoft Technology product. WARNING – EXPLOSION HAZARD – DO NOT REPLACE ANTENNAS UNLESS POWER HAS BEEN SWITCHED OFF OR THE AREA IS KNOWN TO BE NON-HAZARDOUS.

  • Page 5: Table Of Contents

    Jumpers ........................11 Power Requirements ....................12 Connecting to the ICX35-HWC Configuration Webpage Setup ................16 Assigning a LAN IP Address to the ICX35-HWC ............ 18 Connecting to Your Cellular Provider ..............21 2.3.1 Connection Using GSM/GPRS ................21 2.3.2 Connection Using CDMA ..................
  • Page 6 ICX35-HWC Diagnostic Data Retrieval ..............101 6.3.2 ICX35-HWC Diagnostic Counter Reset ..............104 6.3.3 Sending SMS Text Messages from the ICX35-HWC ........... 105 6.3.4 Retrieving SMS Text Messages from the ICX35-HWC ........108 6.3.5 Clearing SMS Text Messages from the ICX35-HWC ........... 110 6.3.6...
  • Page 7 ICX35-HWC ♦ Industrial Cellular Gateway Contents 3G/4G LTE User Manual Support, Service & Warranty 11.1 Contacting Technical Support ................133 11.2 Warranty Information ..................... 135 Index ProSoft Technology, Inc. Page 7 of 137 October 26, 2018...
  • Page 8 ICX35-HWC ♦ Industrial Cellular Gateway 3G/4G LTE User Manual ProSoft Technology, Inc. Page 8 of 137 October 26, 2018...

  • Page 9: Start Here

    3G. These devices include PAC/PLCs, RTUs, DCS systems, instruments, electronic billboards and communication towers. The ICX35-HWC is ideal for programming and maintenance of remote equipment, remote data collection, SCADA, and machine-to-machine (M2M) applications. It operates on LTE/GSM and CDMA networks with a single device.

  • Page 10: Specifications

    Start Here ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE 1.1.1 Specifications Cellular Modem Cellular Technology LTE, GSM, UMTS/HSPA+, GPRS, EDGE, CDMA Frequency/Bands ICX35-HWC-A: Freq: 700/800/850/900/1700/1800/1900/2100 MHz HSPA and HSPA+ Bands: 1,2,4,5,8 LTE Bands: 2,4,5,13,17,25 Quad-band EDGE/GPRS/GSM CDMA/EVDO Bands: BC0, BC1, BC10...

  • Page 11: Package Contents

    Start Here 3G/4G LTE User Manual Package Contents The following components are included with the ICX35-HWC and are required for installation and configuration. Important: Before beginning the installation, please verify all of the following items are present. Qty. Part Name...

  • Page 12: Power Requirements

    User Manual 3G/4G LTE Power Requirements The ICX35-HWC accepts voltages between 10 and 30 VDC, with an average power draw of 3 watts or less. A detachable power connector comes with the radio, as shown below. The connector terminals are labeled + (positive DC connection) and - (DC ground connection).
  • Page 13 ICX35-HWC ♦ Industrial Cellular Gateway Start Here 3G/4G LTE User Manual Important: When wiring the power connector supplied with the radio, be sure to observe the proper polarity markings on the power connector. Wiring the connector incorrectly can cause serious damage to the radio which will not be covered under the ProSoft warranty.
  • Page 14 ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Page 14 of 137 ProSoft Technology, Inc. October 26, 2018...

  • Page 15: Connecting To The Icx35-Hwc

    Connecting to your Cellular Provider ............. 21  Configuration Webpage ................. 31 The configuration webpage is used to configure and manage the ICX35-HWC. First-time setup must be performed over a wired network, where provider-specific cellular configuration details are configured. Once initially set up, you can access the webserver over the LAN and cellular networks (unless LAN access is disabled).

  • Page 16: Configuration Webpage Setup

    Apply power to the module. Log into the radio's configuration webpage. The default IP address of the ICX35-HWC is 192.168.0.250. If your PC is on a different subnet, temporarily set the IP address of your PC to 192.168.0.xxx with a subnet of 255.255.255.0...
  • Page 17 ICX35-HWC ♦ Industrial Cellular Gateway Connecting to the ICX35-HWC 3G/4G LTE User Manual After successful login, the homepage displays data from the Status tab. ProSoft Technology, Inc. Page 17 of 137 October 26, 2018...

  • Page 18: Assigning A Lan Ip Address To The Icx35-Hwc

    . You will be asked to enter a gateway and 2 DNS servers. PPLY Note: WAN interface is disabled when LAN is enabled. Enter the IP Address and Subnet Mask of the ICX35-HWC. (Dynamic Host Configuration Choose whether or not to use DHCP Protocol) for end devices.
  • Page 19 DHCP Range – This allows you to enter a range of IP addresses that can be addressed. For example, if you have a number of devices connected to a remote ICX35-HWC, you can enter the DHCP range to use on devices connected to the remote ICX35-HWC.
  • Page 20 Connecting to the ICX35-HWC ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE b) For each End Device, set the TCP/IPv4 properties (Found at Control Panel\Network and Internet\Network Connections) as follows: If NO, Disable the DHCP option. d) On the laptop, set the TCP/IPv4 properties as follows. Non-PC devices, such PLC’s, do not require the Preferred DNS Server entry.

  • Page 21: Connecting To Your Cellular Provider

    Important: Your cellular provider must provide the Public APN and IP address of the SIM card. AT&T Users: For SMS texting functionality, you must power up the ICX35-HWC with the SIM installed within 72 hours after AT&T activates the SIM card.
  • Page 22 Remove the SIM Card Slot cover by removing the two screws holding it into place. Insert the SIM card into the ICX35-HWC and cycle power. The SIM card is read by the ICX35-HWC upon boot up. Re-attach the SIM Card Slot cover.
  • Page 23 Enter the APN (Access Point Name) in the Configuration > Basic Module Settings. The APN is provided by your cellular provider. After the ICX35-HWC reboots, it establishes a link to your cellular provider network, also called registering on the network, and then receives an IP address.

  • Page 24: Connection Using Cdma

    IP address. When the ICX35-HWC has received its IP address from the cellular provider, a connection to the Internet or the cellular network is also available for computers or other devices to connect directly to the ICX35-HWC.

  • Page 25: Sim Card Pin Verification

    3G/4G LTE User Manual 2.3.4 SIM Card PIN Verification The SIM Card PIN Verification enables the ICX35-HWC’s non-emergency functions. By default, this feature is not enabled. The following steps show how to enable (and disable) this feature: On the ICX35-HWC webpage, navigate to the C >...

  • Page 26: October

    (Example: AT&T). The next section discusses the unblocking process. When the SIM card is blocked, you will not be able to access the ICX35-HWC configuration webpage via the WAN connection. You can connect via the LAN (Ethernet) port until the SIM card is unblocked.

  • Page 27: Unblocking A Sim Card

    2.3.5 Unblocking a SIM Card If the wrong PIN Code is entered more than three times, the SIM card becomes blocked. During this time, ICX35-HWC WAN (cellular) connectivity is disabled. The SIM PIN status shows “SIM Blocked” on the S >...
  • Page 28 Connecting to the ICX35-HWC ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The link takes you to the C > B webpage (SIM Settings ONFIGURATION ASIC section). Contact your service provider to provide you with the PUK code. You will need the phone number that is assigned to the SIM card.
  • Page 29 ICX35-HWC ♦ Industrial Cellular Gateway Connecting to the ICX35-HWC 3G/4G LTE User Manual Upon success, the following message is displayed: The SIM Status is now Unlocked. PIN Verification can be enabled, as needed. ProSoft Technology, Inc. Page 29 of 137...

  • Page 30: Connecting To The Internet Through The Icx35-Hwc

    Connecting to the Internet Through the ICX35-HWC Internet connectivity through the ICX35-HWC can be achieved using the following steps: Connect the laptop LAN port to the Ethernet port on the ICX35-HWC. On the laptop, set the TCP/IPv4 properties as follows: Where: ...

  • Page 31: Icx35-Hwc Webpage

    ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual ICX35-HWC Webpage There are three main tabs of the ICX35-HWC web pages:  Status  Configuration  Administrator Status The Status tab displays the current settings of the cellular gateway including up time, IP address, and cellular data usage.
  • Page 32 Received Bytes Number of received bytes on the WAN port for this connection Sent SMS Number of SMS text messages sent by the ICX35-HWC since power on Received SMS Number of SMS text messages received by the ICX35-HWC since power on...

  • Page 33: Configuration

    ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual System Description Received Bytes Number of bytes received from a serially connected device. Sent Bytes Number of bytes sent to a serially connected device. Dropped Bytes Number of received or sent bytes not properly formatted and therefore discarded.
  • Page 34 This name is assigned by your cellular network provider. LAN Settings Parameter Description Internet Access Enable or Disable ICX35-HWC ethernet port. WAN interface is disabled when LAN is enabled. You will be asked to enter a gateway and 2 DNS servers. Mode Select Static or DHCP...

  • Page 35: Advanced

    Number of seconds to ping to ping address in order to keep a connection between a cell tower and a module alive Note: Excluding the Keep Alive parameter, the ICX35-HWC reboots when updating other WAN parameters (by clicking A PPLY ProSoft Technology, Inc.
  • Page 36 You can select Disabled or Enabled. If you select Disabled, the ICX35-HWC will attempt to transfer data even if the Plan Size is exceeded, but the cellular data service provider may halt data, reduce the data rate, or charge additional fees.
  • Page 37 (Disabled, DynDNS.org, No-IP.com) Important: For providers like DynDNS.org, the Time to Live (TTL) value may affect how long it takes an ICX35-HWC to see a change in IP address (for example, the IP address changes because of a reboot).
  • Page 38 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The Client drop-down list includes the following options:  Disable  OpenVPN  IPSec Page 38 of 137 ProSoft Technology, Inc. October 26, 2018...
  • Page 39 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual OpenVPN The Virtual Private Network (VPN) Tunnel allows you to access a private local network through the ICX35-HWC. If you select OpenVPN from the Client drop-down list, the following additional...
  • Page 40 IP address of the VPN server. This is the IP Address that you are creating the tunnel to. In the previous example, this is the public IP Address of the ICX35-HWC in pass through mode that is being used as the default connection to the Linux server.
  • Page 41 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Verification Once the client and server are configured, the client creates a VPN tunnel through the server to the LAN where the server resides. The Status web page will indicate that an OpenVPN connection is established.
  • Page 42 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE IPSec The VPN Tunnel Internet Protocol Security (IPsec) feature consists of protocols used for authentication and encryption. Important: IPSec tunnel does not work with Public Dynamic IP’s and DDNS names.
  • Page 43 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual IPSec authenticates and encrypts each IP packet of a communication session. IPSec also includes protocols for establishing mutual authentication between agents at the beginning of the session and negotiation of cryptographic keys to be used during the session.
  • Page 44 LAN-based devices that allow you to set the IP Address and Gateway IP address. Two ICX35-HWC radios and two PCs are used. Once the IPSec tunnel is created, communications can occur between the two PCs. IPSec uses the concept of Local ID and RemoteID to identify each device.
  • Page 45 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual ICX35 #2 "East" Name ICX35 #2 East WAN IP WAN IP address of ICX35 #2 LAN IP 192.160.0.230 Local Identifier @East Remote Host WAN IP address of ICX35 #1...
  • Page 46 This parameter sets the scheme for the serial port (RS-232 only). Note: For RS-422/485 network connectivity, an RS-232 to RS- 422/485 converter is recommended. Baud Rate Baud rate used on the ICX35-HWC serial port Data Bits Number of data bits per character for the serial port Parity Parity type used on the serial port.
  • Page 47 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Generic The Generic option sends all serial data to a single destination. Parameter Description Role Network role for the encapsulation process (Master, Slave, Master/Slave) Timeout Bits Length of time the gateway will wait when no further serial data is received before encapsulating and transmitting data.
  • Page 48 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The Master role contains an additional parameter: Parameter Description Remote IP IP address of the Remote connection to which the encapsulated data will be sent. Page 48 of 137 ProSoft Technology, Inc.
  • Page 49 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Modbus RTU The Modbus RTU option displays the following additional parameters: Parameter Description Role Network role for the encapsulation process (Master, Slave, Master/Slave). Timeout Bits Sets the length of time the gateway will wait when no further serial data is received before encapsulating and transmitting data (0 to 65535).
  • Page 50 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The Master role contains additional parameters:  Add Entry to Client Table List  Remove Selected Entries If Slave is selected, the Encapsulation table is not visible. You can add an entry to the Client Table list.
  • Page 51 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual The R button selects and removes entries from this list. EMOVE ELECTED NTRIES ProSoft Technology, Inc. Page 51 of 137 October 26, 2018...
  • Page 52 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Modbus ASCII The Modbus ASCII option displays the following additional parameters: Parameter Description Role Network role for the encapsulation process (Master, Slave, Master/Slave). Timeout Bits Sets the length of time the gateway will wait when no further serial data is received before encapsulating and transmitting data (0 to 65535).
  • Page 53 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual The Master role contains additional parameters:  Add Entry to Client Table List  Remove Selected Entries If Slave is selected, the Encapsulation table is not visible. You can add an entry to the Client Table list.
  • Page 54 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The R button selects and removes entries from this list. EMOVE ELECTED NTRIES Page 54 of 137 ProSoft Technology, Inc. October 26, 2018...
  • Page 55 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Modbus RTU to TCP The Modbus RTU to TCP option displays the following additional parameters. Parameter Description Role Specifies the network role for the encapsulation process (Master, Slave). Timeout Bits This parameter sets the length of time the gateway will wait when no further serial data is received before encapsulating and transmitting data (0 to 65535).
  • Page 56 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The Master role contains additional parameters:  Add Entry to Client Table List  Remove Selected Entries If Slave is selected, the Encapsulation table is not visible. You can add an entry to the Client Table list. Click on the A...
  • Page 57 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Modbus ASCII to TCP The Modbus ASCII to TCP option displays the following additional parameters. Parameter Description Role Specifies the network role for the encapsulation process (Master, Slave). Timeout Bits...
  • Page 58 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The Master role contains additional parameters:  Add Entry to Client Table List  Remove Selected Entries If Slave is selected, the Encapsulation table is not visible. You can add an entry to the Client Table list. Click on the A...
  • Page 59 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual DF1 Half-Duplex The DF1 Half-Duplex option displays the following parameters. Parameter Description Role Specifies the network role for the encapsulation process (Master, Slave). Timeout Bits Sets the length of time the gateway will wait when no further serial data is received before encapsulating and transmitting data (0 to 65535).
  • Page 60 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE If Slave is selected, the Encapsulation table is not visible. You can add an entry to the Client Table list. Click on the A NTRY TO LIENT button. ABLE The R button selects and removes entries from this list.
  • Page 61 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual DF1 Full-Duplex The DF1 Full-Duplex option displays the following additional parameters. Parameter Description Role Specifies the network role for the encapsulation process (Master, Slave). Timeout Bits Sets the length of time the gateway will wait when no further serial data is received before encapsulating and transmitting data (0 to 65535).
  • Page 62 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE If Slave is selected, the Encapsulation table is not visible. You can add an entry to the Client Table list. Click on the A NTRY TO LIENT button. ABLE The R button selects and removes entries from this list.
  • Page 63 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual DF1 Radio Modem The DF1 Radio Modem option displays the following additional parameters: Parameter Description Role Specifies the network role for the encapsulation process (Master, Slave). Timeout Bits This parameter sets the length of time the gateway will wait when no further serial data is received before encapsulating and transmitting data (0 to 65535).
  • Page 64 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The R button selects and removes entries from this list. EMOVE ELECTED NTRIES Page 64 of 137 ProSoft Technology, Inc. October 26, 2018...
  • Page 65 Enable NTP Enables the NTP feature. NTP Server Serves time updates for the ICX35-HWC. Example: pool.ntp.org NTP Mode Client - NTP process will query NTP server and update ICX35 system time. Client/Server - NTP process will query NTP server and update ICX35 system time and resolve NTP requests from the LAN clients.
  • Page 66 User Manual 3G/4G LTE EIP – EtherNet/IP The ICX35-HWC can run as an explicit message server and will respond to requests received on the LAN. An SMS message can be sent to user(s) upon alarm. See page 91 for more information.
  • Page 67 User Manual Modbus TCP Agent The ICX35-HWC can run as a Modbus TCP/IP server to remote Modbus TCP/IP device(s). Enabling the Modbus TCP Agent is a prerequisite for Diagnostics & SMS features. See Modbus TCP/IP Communications on page 111 for more information.

  • Page 68: Firewall

    HWC LAN. Port Forwarding allows a remote client device to access multiples server devices connected to the ICX35-HWC LAN by associating each one of these devices to an ICX35-HWC port number. Up to 10 mappings can be created. Pass Through...
  • Page 69 Exception Ports Lists the ports included in the From Port Range interval that are already in use by services running on the ICX35-HWC, and will not be forwarded to the end device connected to the LAN port. When the fields above are complete, click the A button to load the parameters into the table.
  • Page 70 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Example: Page 70 of 137 ProSoft Technology, Inc. October 26, 2018...

  • Page 71: Administrator

    HOOSE to locate and select the configuration file that you want to restore. The button restores the file. ESTORE Restores the ICX35-HWC to factory defaults – the previous configuration is Reset Unit to Default Configuration lost. Gateway Firmware Performs a firmware upgrade (*.img file).

  • Page 72: Access Control

    ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE 3.3.2 Access Control Parameter Description Web Access Web Port Web access port number Web Protocol HTTP or HTTPS Web Access on WAN Allows or blocks web page access from the WAN Warning: ProSoft Connect currently uses port 443 to tunnel.
  • Page 73 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Adding Entries to the Whitelist Click on the A WAN W button. This unit displays a line entry NTRY TO HITELIST in which you can enter an IP address.
  • Page 74 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE HTTPS Warning Message When HTTPS is enabled, you must enter the WAN or LAN IP address into your web browser in the following format: https://xxx.xxx.xxx.xxx:8080 Depending on your browser, you may encounter a warning message. It warns that the page was not securely loaded due to the unknown verification of a ProSoft site certificate.
  • Page 75 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Firefox Click on the A link. DVANCED … link. Click on the A XCEPTION ProSoft Technology, Inc. Page 75 of 137 October 26, 2018...
  • Page 76 ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE In the Add Security Exception window, click on C ONFIRM ECURITY XCEPTION Internet Explorer Click on the C link. ONTINUE TO THIS WEBSITE Page 76 of 137 ProSoft Technology, Inc.
  • Page 77 ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Webpage 3G/4G LTE User Manual Safari Click on the C link. ONTINUE ProSoft Technology, Inc. Page 77 of 137 October 26, 2018...

  • Page 78: Logs

    ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE 3.3.3 Logs Parameter Description System Log Level Specifies how much information is saved to the log file. Lower numbers limit the log entries to more critical information, while higher numbers include information useful for troubleshooting.

  • Page 79: Sms

    ICX35-HWC Webpage 3G/4G LTE User Manual 3.3.4 SMS The SMS text message contents of the ICX35-HWC buffer can be viewed using this feature. You can also send an SMS text message to a valid SMS recipient. Parameter Description Recipient’s phone number in international format (including prefixes and Recipient country code).

  • Page 80: Ping

    ICX35-HWC Webpage ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE 3.3.5 Ping You can ping a remote device to determine whether you can connect to it. Enter the WAN IP address or hostname to be pinged and click P Page 80 of 137 ProSoft Technology, Inc.

  • Page 81: Prosoft Connect

    ProSoft cellular radios on the network. Activation ProSoft Connect requires you to activate the ICX35-HWC upon initial use. On the Configuration webpage, click on Administrator > System. Under the ProSoft Cloud Connect section, click on the A button.
  • Page 82 ProSoft Connect ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Click on the www.prosoft.io link. Or open a new tab in your web browser, enter www.prosoft.io, then press E NTER Enter or create an account in the ProSoft Connect log-in screen.
  • Page 83 ICX35-HWC ♦ Industrial Cellular Gateway ProSoft Connect 3G/4G LTE User Manual When ready, activate the ICX35-HWC within the tour, or you can click on the button at the top of the screen. It will prompt you for the DD A ATEWAY Activation Key.
  • Page 84 ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Page 84 of 137 ProSoft Technology, Inc. October 26, 2018...

  • Page 85: Hardware Installation

    Caution: The ICX35-HWC is in a hardened case, and designed for use in industrial and extreme environments. However, unless you are using cables expressly designed for such environments, they can fail if exposed to the same conditions the ICX35-HWC can withstand.

  • Page 86: Connecting The Radio To A Network Device

    Hardware Installation ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Connecting the Radio to a Network Device The application ports are located on the front of the radio.  The Ethernet port uses a standard RJ45 connector  The serial port uses a standard DB9 connector for serial connectivity 5.2.1 Ethernet Cable Specifications...

  • Page 87: Serial Port Basics

    ICX35-HWC ♦ Industrial Cellular Gateway Hardware Installation 3G/4G LTE User Manual Ethernet Cable Configuration Note: The standard connector view shown is color-coded for a straight-through cable. Crossover cable Straight- through cable RJ-45 PIN RJ-45 PIN RJ-45 PIN RJ-45 PIN 1 Rx+...
  • Page 88 Hardware Installation ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE If hardware handshaking is required, the cable to connect to the port is as shown below: Page 88 of 137 ProSoft Technology, Inc. October 26, 2018...

  • Page 89: Led Indicators

    ICX35-HWC is powered off Solid Green ICX35-HWC has a connection to cellular tower Blinking Green ICX35-HWC is attempting to connect to cellular tower Solid Red Duplicate IP (EtherNet/IP) / Non-recoverable network fault Blinking Red Established connection timeout (EtherNet/IP) / Minor network fault * The MS and NS LED’s are only enabled if the Ethernet/IP parameter is enabled in the Configuration tab of the...
  • Page 90 About 3 Hz (333 ms) Note: The WWAN LED indicates a physical connection state between the ICX35-HWC and the cell tower. It is not an indicator of a logical connection state. There may be a situation when you may see a “Disconnect, will retry”...

  • Page 91: Ethernet/Ip And Sms Text Messaging

    LAN directly connected to a PLC. The PLC code can monitor the values and if/when a value is out of range, and SMS message is sent to a user via the ICX35-HWC. The user can then send a SMS back to the PLC to clear the notification.

  • Page 92: Adding Ethernet Connectivity To The Project

    EtherNet/IP and SMS Text Messaging ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Select S x indicating the slot location of your controller. Click OK. 6.1.1 Adding Ethernet Connectivity to the Project Note: This section can be skipped if you have a CompactLogix processor with a built-in Ethernet port.
  • Page 93 ICX35-HWC ♦ Industrial Cellular Gateway EtherNet/IP and SMS Text Messaging 3G/4G LTE User Manual Enter the N , and IP A of the 1756-ENBT module EVISION DDRESS and click OK. ProSoft Technology, Inc. Page 93 of 137 October 26, 2018...

  • Page 94: Ethernet Bridge Network Setup

    EtherNet/IP and SMS Text Messaging ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The 1756-ENBT module now appears in the Controller Organizer window. Save the RSLogix 5000 project. 6.1.2 Ethernet Bridge Network Setup An Ethernet Bridge needs to be added to the 1756-ENBT module. For CompactLogix, connect the Ethernet Bridge to the Ethernet port on the controller.
  • Page 95 REATE This opens the New Module dialog box. Enter ‘ICX35’ as the N of the module. Enter the LAN IP address of the ICX35-HWC. This is the connection to the outside world for the 1756-ENBT. Click OK. ProSoft Technology, Inc.
  • Page 96 EtherNet/IP and SMS Text Messaging ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The ETHERNET-BRIDGE now appears in the Controller Organizer window under the 1756-ENBT module. Double click the ETHERNET-BRIDGE icon in the Controller Organizer window to open the Module Properties window. Click on the Connection tab and check the I box.

  • Page 97: Importing The Aoi

    3G/4G LTE User Manual Importing the AOI Note: When importing an ICX35-HWC AOI file into a new project, use the ICX35-HWC AOI v1.6 file from www.prosoft-technology.com. Also, the ICX35-HWC firmware version must be v1.2.2 or later. In the Controller Organizer window, expand the Tasks folder and subfolders until you reach the MainProgram folder.
  • Page 98 EtherNet/IP and SMS Text Messaging ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Navigate to the location on your PC where you saved the Add-On Instruction … (for example, Desktop). Select the .L5X file and click I MPORT Page 98 of 137 ProSoft Technology, Inc.
  • Page 99 ICX35-HWC ♦ Industrial Cellular Gateway EtherNet/IP and SMS Text Messaging 3G/4G LTE User Manual This action opens the Import Configuration dialog box, showing the controller tags that will be created. Click OK to confirm the import. RSLogix will indicate that the import is in progress: ProSoft Technology, Inc.
  • Page 100 EtherNet/IP and SMS Text Messaging ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE When the import is complete, the new rung with the Add-On Instruction will be visible as shown in the following illustration. The procedure has also imported new User Defined Data Types, Controller Tags, and the Add-On instruction for your project.

  • Page 101: Ethernet/Ip And Sms Text Message Features

    User Manual EtherNet/IP and SMS Text Message Features 6.3.1 ICX35-HWC Diagnostic Data Retrieval The ICX35-HWC AOI can retrieve the ICX35-HWC status from the radio and display it in RSLogix 5000. Enter ‘1’ in the ICX35.CONTROL.Get_Status controller tag and press E NTER ProSoft Technology, Inc.
  • Page 102 EtherNet/IP and SMS Text Messaging ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE The ICX35.STATUS array populates with the ICX35-HWC status. Page 102 of 137 ProSoft Technology, Inc. October 26, 2018...
  • Page 103 ICX35-HWC MAC ID. Value = Not available WAN_IP DINT Cellular network IP. Value = 0.0.0.0 Number of times ICX35-HWC is disconnected from the cellular Cell_Net_Disconnects * DINT network since power on LAN_KBytes_Sent * DINT Number Kbytes sent on LAN since power on...

  • Page 104: Icx35-Hwc Diagnostic Counter Reset

    3G/4G LTE * These parameters can be reset to 0. These tags provide a placeholder value when the ICX35-HWC WAN/LAN is disconnected or in a Connecting state. Tip: To check if a new SMS text message is received, monitor the ICX35.STATUS.SMS_MSGs_Received controller tag.

  • Page 105: Sending Sms Text Messages From The Icx35-Hwc

    Using the ICX35-HWC AOI, SMS text messages can be sent from the ICX35-HWC to SMS text devices. AT&T Users: For SMS texting functionality, you must power up the ICX35-HWC with the SIM installed within 72 hours after AT&T activates the SIM card.
  • Page 106 EtherNet/IP and SMS Text Messaging ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Enter the number SMS text recipient devices (up to 5 devices) in the ICX35.SMS.WRITE.Phone_Count controller tag. Enter the SMS text message recipient/phone number(s) in the ICX35.SMS.WRITE.Phone_Number_x controller tag(s).
  • Page 107 ICX35-HWC ♦ Industrial Cellular Gateway EtherNet/IP and SMS Text Messaging 3G/4G LTE User Manual To trigger the SMS text messages, enter ‘1’ in the ICX35.CONTROL.Write_SMS controller tag and press E NTER To check if the SMS text message was sent, enable the ICX35.CONTROL.Get_Status controller tag.

  • Page 108: Retrieving Sms Text Messages From The Icx35-Hwc

    Using the ICX35-HWC AOI, SMS text messages that have been sent to the ICX35-HWC from remote devices can be transferred into RSLogix 5000. AT&T Users: For SMS texting functionality, you must power up the ICX35-HWC with the SIM installed within 72 hours after AT&T activates the SIM card.
  • Page 109 If a receiving PLC is offline during the sending of more than 250 SMS messages, upon reconnection, it will only poll the last 250 received SMS messages. For reliable communications, the number of free slots in the ICX35-HWC receive buffer should be greater than ‘0’. Otherwise, messages received when the buffer is full are discarded.

  • Page 110: Clearing Sms Text Messages From The Icx35-Hwc

    User Manual 3G/4G LTE 6.3.5 Clearing SMS Text Messages from the ICX35-HWC This controller tag clears all SMS messages within the ICX35-HWC. Note: This feature requires ICX35-HWC v1.4.78 firmware or later. Enter ‘1’ in the ICX35.CONTROL.Clear_SMS controller tag and press NTER Note: Once triggered, it does not immediately clear the ICX35.SMS.READ.Message array.

  • Page 111: Modbus Tcp/Ip Communications

    Modbus TCP/IP Communications 3G/4G LTE User Manual Modbus TCP/IP Communications 7.1.1 ICX35-HWC Diagnostic Data Retrieval The following table displays the read-only Modbus addresses of the ICX35-HWC diagnostics information. Use Modbus Function Code 4 to read these values. ICX35_ Modbus Address Data Type...

  • Page 112: Icx35-Hwc Diagnostic Counter Reset

    SINT[20] ICX35-HWC IMEI number * These parameters can be reset to 0. These tags provide a placeholder value when the ICX35-HWC WAN/LAN is disconnected or in a Connecting state. 7.1.1 ICX35-HWC Diagnostic Counter Reset The following ICX35-HWC status parameters can be reset to ‘0’. They cannot be individually reset.

  • Page 113: Sending Sms Text Messages To The Icx35-Hwc

    7.1.2 Sending SMS Text Messages to the ICX35-HWC Using the Modbus Function Codes 6 and 16, a Modbus TCP/IP Client can send SMS text message contents to the ICX35-HWC. In turn, the ICX35-HWC sends the SMS text message to the phone number recipient(s).

  • Page 114: Retrieving Sms Text Messages From The Icx35-Hwc

    Clearing the Received SMS Text Message Buffer A Modbus TCP/IP Client can clear the received SMS text messages in the ICX35-HWC. Use the Modbus Function Code 6 to write a value of ‘1’ to Modbus Address 40146 in the ICX35-HWC.

  • Page 115: Cellular Technology Definitions

    GPRS. EDGE can carry data at speeds typically up to 384 kbit/s in packet mode. When EDGE is not available, your ICX35-HWC will fall back to GPRS for the connection to your cellular provider to provide continued connectivity.
  • Page 116 UMTS and EDGE. HSPDA (and HSUPA) falls back to UMTS, EDGE or GPRS (in order of precedence). This feature allows you to have seamless connectivity no matter where your ICX35-HWC is located. HSUPA HSUPA (High-Speed Uplink Packet Access) is a cellular technology which most closely resembles a broadband synchronous connection.

  • Page 117: Firmware Procedures

    AOI v1.5 will no longer work. After the firmware update, you will also need to update the PLC program with the new AOI v1.7. *The ICX35-HWC firmware can be found at the Board F/W Version parameter on the Status > System Status webpage.

  • Page 118: Firmware Upgrade

    Firmware Procedures ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Firmware Upgrade On the ICX35-HWC webpage, click on A > S DMINISTRATOR YSTEM Under the Firmware Upgrade section, click the B button. ROWSE Browse to the *.img firmware file location and click OK.
  • Page 119 ICX35-HWC ♦ Industrial Cellular Gateway Firmware Procedures 3G/4G LTE User Manual ProSoft Technology, Inc. Page 119 of 137 October 26, 2018...

  • Page 120: Internal Radio Software

    Firmware Procedures ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Internal Radio Software On the ICX35-HWC webpage, click on A > S DMINISTRATOR YSTEM Under the Internal Radio Software section, click the B button. ROWSE Browse to the *.spk firmware file location and click OK.
  • Page 121 ICX35-HWC ♦ Industrial Cellular Gateway Firmware Procedures 3G/4G LTE User Manual Verify the Radio Firmware Version on the S > S TATUS YSTEM TATUS webpage. ProSoft Technology, Inc. Page 121 of 137 October 26, 2018...

  • Page 122: Verizon Support

    To upgrade the internal radio software, follow the steps in the Internal Radio Software section (page 120). Note: You can select to have ICX35-HWC radios shipped in the Verizon (CDMA) mode by ordering part number ICX35-VZW when placing the order for the ICX35-HWC-A.

  • Page 123: Icx35-Hwc Tech Notes (Example Configurations)

    This chapter does not go into End Device configuration procedures since it is assumed the user knows how to configure End Devices. However, examples are provided to show how the End Device is configured along with the ICX35-HWC. 10.1 Pass Through Mode (End Device to End Device) The following diagram illustrates a Pass Through mode configuration example: In this scenario, the user on the laptop wants to communicate with a CLX.

  • Page 124: Icx35-Hwc Configuration Parameters

    Log in to the ICX35-HWC built-in web server. Navigate to Configuration > Basic. Using the previous example, the LAN IP of the ICX35-HWC is 192.168.1.100. This is configured in the LAN IP Address/Subnet Mask field as shown. The End Device IP Address (also known as the Pass Through IP) is the IP Address of the device connected to the ICX35-HWC (193.168.1.10).

  • Page 125: End Device Parameters

    Address/Subnet Mask address of the ICX35-HWC. 10.1.3 Obtaining Data from the End Device A user trying to reach the end device through the ICX35-HWC must address the WAN ID (in this case, 166.132.10.56 provided by the cellular provider). 10.2 Pass Through and OpenVPN Example The following diagram illustrates using a Pass Through scenario with OpenVPN: ProSoft Technology, Inc.

  • Page 126: Icx35-1 Configuration Parameters

    In this scenario, Virtual OpenVPN addresses are assigned by the VPN server. If the end device 172.020.000.220 wants to communicate with 192.168.000.211, it must address the device through the ICX35-HWC VPN address. The ICX35- HWC routes the request as it would a Pass Through device.

  • Page 127: Configuring End Device 1

    The Gateway parameter must match the VPN IP address for the ICX35-2 once connected. 10.2.4 Configuring OpenVPN Parameters You must now configure OpenVPN parameters on both ICX35-HWC radios. Navigate to Configuration > Advanced. Click on the VPN link. Select OpenVPN from the drop-down list box.
  • Page 128 ICX35-HWC Tech Notes (Example Configurations) ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Enter the number of seconds in the TLS RenegotiationTime field. Enter the OpenVPN server’s IP Address in the Server IP field. Enter the Server Port number in the Server Port field. This is the port assigned to the OpenVPN Server shown at the top of the diagram.

  • Page 129: Openvpn With Dhcp Enabled (Example)

    ICX35-HWC ♦ Industrial Cellular Gateway ICX35-HWC Tech Notes (Example Configurations) 3G/4G LTE User Manual 10.3 OpenVPN with DHCP Enabled (Example) The following diagram illustrates the use of OpenVPN with DHCP enabled. ProSoft Technology, Inc. Page 129 of 137 October 26, 2018...

  • Page 130: Icx35-1 Configuration

    ICX35-HWC Tech Notes (Example Configurations) ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE 10.3.1 ICX35-1 Configuration The ICX35-1 shown in the diagram is configured in the ICX35-1 web page as follows. Login to the ICX35-1 web server. Navigate to Configuration > Basic.

  • Page 131: Icx35-2 Configuration

    10.3.3 End Device Configuration End devices must be configured based on the DHCP assignments. The Gateway settings must match the LAN IP of the ICX35-HWC. This must be done on both ICX35-HWC radios. When setting up Ethernet Bridges, set the IP address to the DHCP assigned addresses.
  • Page 132 ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Page 132 of 137 ProSoft Technology, Inc. October 26, 2018...

  • Page 133: Contacting Technical Support

    Contacting Technical Support ............. 133  Warranty Information ................34 11.1 Contacting Technical Support ProSoft Technology, Inc. is committed to providing the most efficient and effective support possible. Before calling, please gather the following information to assist in expediting this process: Product Version Number...
  • Page 134 Support, Service & Warranty ICX35-HWC ♦ Industrial Cellular Gateway User Manual 3G/4G LTE Asia Pacific Europe / Middle East / Africa Regional Office Regional Office Phone: +603.7724.2080 Phone: +33.(0)5.34.36.87.20 asiapc@prosoft-technology.com europe@prosoft-technology.com Languages spoken: Bahasa, Chinese, English, Languages spoken: French, English...

  • Page 135: Warranty Information

    Paraguay & Uruguay) Phone: +54.911.4565.8119 scone@prosoft-technology.com Languages spoken: Spanish, English 11.2 Warranty Information For complete details regarding ProSoft Technology’s TERMS & CONDITIONS OF SALE, WARRANTY, SUPPORT, SERVICE AND RETURN MATERIAL AUTHORIZATION INSTRUCTIONS, go to www.prosoft-technology.com/legal Documentation is subject to change without notice.

  • Page 136: Prosoft Technology, Inc

    ICX35-HWC ♦ Industrial Cellular Gateway Support, Service & Warranty 3G/4G LTE User Manual ProSoft Technology, Inc. Page 136 of 137 October 26, 2018...
  • Page 137 Adding a 1756-ENBT to the Project • 92 Administrator • 71 Antenna Installation • 85 Package Contents • 11 Assigning a LAN IP Address to the ICX35-HWC • 18 Pinouts • 87 Port Forwarding • 68, 69 Power Requirements • 12 Cellular Usage Tracking •...

Table of Contents