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Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified
Communications Manager
First Published: 2017-09-15
Last Modified: 2018-11-29
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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   Summary of Contents for Cisco 8832

  • Page 1

    Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager First Published: 2017-09-15 Last Modified: 2018-11-29 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 2

    Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...

  • Page 3: Table Of Contents

    Documentation, Support, and Security Guidelines Cisco Product Security Overview Terminology Differences C H A P T E R 3 Technical Details Physical and Operating Environment Specifications Phone Power Requirements Supported Network Protocols Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 4

    Enable WLAN Prompt Mode Set Up a Wi-Fi Profile using Cisco Unified Communications Manager Set Up a Wi-Fi Group using Cisco Unified Communications Manager Verify the Phone Startup Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 5

    Set Up a Locally Significant Certificate Enable FIPS Mode Phone Call Security Secure Conference Call Identification Secure Phone Call Identification Provide Encryption for Barge WLAN Security Wireless LAN Security 802.1x Authentication Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 6

    Problem Report Tool Configure a Customer Support Upload URL Set the Label for a Line C H A P T E R 1 0 Corporate and Personal Directory Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 7

    Request Information from the Phone in XML Sample CallInfo Output Sample LineInfo Output Sample ModeInfo Output C H A P T E R 1 2 Phone Troubleshooting General Troubleshooting Information Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 8

    TFTP Authorization Fails Phone Does Not Register Signed Configuration Files Are Not Requested Audio Problems No Speech Path Choppy Speech One Phone in Daisy Chain Mode Doesn't Work Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager viii...

  • Page 9

    Cisco IP Phone Cleaning C H A P T E R 1 4 International User Support Unified Communications Manager Endpoints Locale Installer International Call Logging Support Language Limitation Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 10

    Contents Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 11: New And Changed Information For Firmware Release 12.5(1)

    New and Changed Information for Firmware Release 12.0(1)SR2, on page 3 New and Changed Information for Firmware Release 12.5(1) The following table describes changes to the Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager to support Firmware Release 12.5(1).

  • Page 12

    Configure User Credentials Persistent for Expressway Sign-In, on page 114 Enabling or disabling TLS 1.2 for web Product Specific Configuration, on page 93 server access is now supported. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 13: New And Changed Information For Firmware Release 12.0(1)sr2

    New and Changed Information for Firmware Release 12.0(1)SR2 New and Changed Information for Firmware Release 12.0(1)SR2 The following table describes changes to the Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager to support Firmware Release 12.0(1)SR2.

  • Page 14

    New and Changed Information New and Changed Information for Firmware Release 12.0(1)SR2 Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 15

    P A R T About the Cisco IP Conference Phone • Cisco IP Conference Phone Hardware, on page 7 • Technical Details, on page 15...

  • Page 17: Cisco Ip Conference Phone 8832

    Terminology Differences, on page 13 Cisco IP Conference Phone 8832 The Cisco IP Conference Phone 8832 and 8832NR enhance people-centric communications. It combines superior high-definition (HD) audio performance and 360-degree coverage for medium to large conference rooms and executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722) audio hands-free speaker.

  • Page 18

    • iSAC Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause interference. For more information, see the manufacturer’s documentation of the interfering device. Cisco IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access.

  • Page 19: Cisco Ip Conference Phone 8832 Buttons And Hardware

    IP phones. You can also obtain statistics about an active call or firmware versions on the phone. To function in the IP telephony network, the Cisco IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 20: Wired Expansion Microphone

    Wired Expansion Microphone The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional kit. Use of the expansion microphones allows greater coverage in a larger room and for more people. For best results, we recommend that the microphones be placed between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.

  • Page 21: Wireless Expansion Microphone

    Wireless Expansion Microphone Wireless Expansion Microphone The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the LED on the cradle is lit white.

  • Page 22: Related Documentation

    Cisco Hosted Collaboration Solution release. Navigate from the following URL: https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-hcs/ tsd-products-support-series-home.html Cisco Business Edition 4000 Documentation See the Cisco Business Edition 4000 Documentation Guide and other publications that are specific to your Cisco Business Edition 4000 release. Navigate from the following URL: https://www.cisco.com/c/en/us/support/unified-communications/business-edition-4000/ tsd-products-support-series-home.html...

  • Page 23: Documentation, Support, And Security Guidelines

    In this document, the term Cisco IP Phone includes the Cisco IP Conference Phone 8832. The following table highlights some of the terminology differences in the Cisco IP Conference Phone 8832 User Guide, the Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager, and the Cisco Unified Communications Manager documentation.

  • Page 24

    About the Cisco IP Conference Phone Terminology Differences Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 25: Physical And Operating Environment Specifications

    Storage temperature 14° to 140°F (–10° to 60°C) Height 10.9 inches (278 mm) Width 10.9 inches (278 mm) Depth 2.4 inches (61.3 mm) Weight 4.07 lb. (1852 g) Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 26: Phone Power Requirements

    The Cisco IP Conference Phone 8832 can use these power sources: • Power over Ethernet (PoE) deployment with a Cisco IP Conference Phone 8832 PoE Injector • Non-PoE Ethernet deployment with a Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector •...

  • Page 27: Supported Network Protocols

    Phone 8832 Power Adapter Supported Network Protocols The Cisco IP Conference Phone 8832 supports several industry-standard and Cisco network protocols that are required for voice communication. The following table provides an overview of the network protocols that the phones support.

  • Page 28

    Extensible VLAN. Authentication Protocol over LAN (EAPOL) traffic through the port to which the client is connected. After authentication is successful, normal traffic can pass through the port. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 29

    Session management provides calls between two or more endpoints. the ability to control the attributes of an end-to-end call. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 30: Cisco Unified Communications Manager Interaction

    Documentation, on page 12 Cisco Unified Communications Manager Interaction Cisco Unified Communications Manager is an open, industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications Manager manages the components of the IP telephony system, such as the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning.

  • Page 31: Cisco Unified Communications Manager Express Interaction

    Note If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager from Cisco.com.

  • Page 32: Phone Configuration Files

    (MWI) method. Phone Configuration Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the phone configuration file.

  • Page 33: Cisco Ip Conference Phone Installation

    P A R T Cisco IP Conference Phone Installation • Phone Installation, on page 25 • Cisco Unified Communications Manager Phone Installation, on page 51 • Self Care Portal Management, on page 63...

  • Page 35: Phone Installation

    As they deploy a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 36: Enable Autoregistration For Phones

    Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.

  • Page 37: Daisy Chain Mode

    Verify that autoregistration is enabled and is properly configured in Cisco Unified Communications Manager Administration before you connect any Cisco IP Phone to the network. For information about enabling and configuring autoregistration, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 38: Install The Conference Phone

    • If you use PoE: 1. Plug the Ethernet cable into the LAN port. 2. Plug the other end of the Ethernet cable into either the Cisco IP Conference Phone 8832 PoE Injector or the Cisco IP Conference Phone 8832 Ethernet Injector.

  • Page 39: Ways To Provide Power To Your Conference Phone

    Step 4 If you do not use autoregistration, manually configure the security settings on the phone. Step 5 Allow the phone to upgrade to the current firmware image that is stored on your Cisco Unified Communications Manager. Step 6 Make calls with the phone to verify that the phone and features work correctly.

  • Page 40

    The following figure shows the two Ethernet power options. Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector with the Ethernet power option Cisco IP Conference Phone 8832 Ethernet Injector with the Ethernet power option Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 41: Install The Wired Expansion Microphones

    You must use either two wired microphones or two wireless microphones with the phone, but not a mixed combination. Procedure Step 1 Plug the end of the microphone cable into the port on the side of the conference phone. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 42: Install The Wireless Expansion Microphones

    Step 3 Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit into place. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 43: Install The Wireless Microphone Charging Cradle

    The following figure shows installation of a wireless microphone charging cradle. Figure 11: Wireless Microphone Charging Cradle Installation Related Topics Wireless Expansion Microphone, on page 11 Install the Wireless Expansion Microphones, on page 32 Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 44: Install The Conference Phone In Daisy Chain Mode

    Connect the short, thinner USB-C cable from the power adapter to the Smart Adapter. Figure 13: Smart Adapter USB Port Connected to the Power Outlet Step 3 Required: Connect the Ethernet cable to the Smart Adapter and the LAN port. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 45: Reboot Your Conference Phone From The Backup Image

    Work, on page 168 Reboot Your Conference Phone from the Backup Image Your Cisco IP Conference Phone 8832 has a second, backup image that allows you to recover the phone when the default image has been compromised. To reboot your phone from the backup image, perform the following procedure.

  • Page 46: Set Up The Phone From The Setup Menus

    Prevents access to other options on the Settings menu. If you cannot access an option on the Admin Settings menu, check the Settings Access field. You configure settings that are display-only on the phone in Cisco Unified Communications Manager Administration.

  • Page 47: Apply A Phone Password

    • To enter a period (for example, in an IP address), press * on the keypad. • To enter a colon for an IPv6 address, press * on the keypad. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 48: Configure The Network Settings

    Cisco IP Conference Phone Installation Configure the Network Settings Note The Cisco IP Phone provides several methods to reset or restore option settings, if necessary. Configure the Network Settings Procedure Step 1 Press Settings. Step 2 Select Admin Settings > Network Setup > Ethernet setup.

  • Page 49

    DNS Server 3 Primary Domain Name System (DNS) server (DNS Server 3) that the phone uses. Alternate TFTP Indicates whether the phone is using an alternative TFTP server. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 50

    The IPv6 address of the phone. To change this field, turn off DHCP. IPv6 Prefix Length Length of the IPv6 address. To change this field, turn off DHCP. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 51

    See the TFTP Notes section after this table. IPv6 Address Released Before IPv6 setup options can be configured on your device, IPv6 must be enabled and configured in Cisco Unified Communication Administration. The following device configuration fields apply to IPv6 configuration: • IP Addressing Mode •...

  • Page 52: Set Domain Name Field

    1. Any manually assigned IPv4 TFTP servers 2. Any manually assigned IPv6 servers 3. DHCP assigned TFTP servers 4. DHCPv6 assigned TFTP servers For information about the CTL and ITL files, see the Cisco Unified Communications Manager Security Guide. Set Domain Name Field Procedure Step 1 Set the DHCP Enabled option to No.

  • Page 53: Set Up The Wireless Lan From Cisco Unified Communications Manager

    Note In the Phone Configuration window in Cisco Unified Communications Manager Administration (Device > Phone), use the wired-line MAC address when you configure the MAC address. Cisco Unified Communications Manager registration does not use the wireless MAC address. Perform the following procedure in Cisco Unified Communications Manager Administration.

  • Page 54: Set Up Wireless Lan From The Phone

    Set Up Wireless LAN from the Phone Before the Cisco IP Phone can connect to the WLAN, you must configure the network profile for the phone with the appropriate WLAN settings. You can use the Network setup menu on the phone to access the Wi-Fi client setup submenu and set up the WLAN configuration.

  • Page 55: Set The Number Of Wlan Authentication Attempts

    Wi-Fi network tries to reconnect to the Wi-Fi server. Examples include when a Wi-Fi session times out or a Wi-Fi connection is lost and then reacquired. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 56: Enable Wlan Prompt Mode

    You can configure a Wi-Fi profile and then assign the profile to the phones that support Wi-Fi. The profile contains the parameters required for phones to connect to the Cisco Unified Communications Manager with Wi-Fi. When you create and use a Wi-Fi profile, you or your users do not need to configure the wireless network for individual phones.

  • Page 57

    When you set up the phones to use EAP-FAST, PEAP-MSCHAPV, or PEAP-GTC authentication, your users need individual user ids and passwords to sign into the phone. Procedure Step 1 In the Cisco Unified Communications Administration, select Device > Device Settings > Wireless LAN Profile. Step 2 Click Add New.

  • Page 58: Set Up A Wi-fi Group Using Cisco Unified Communications Manager

    Procedure Step 1 In Cisco Unified Communications Administration, select Device > Device Settings > Wireless LAN Profile Group. You can also define a wireless LAN profile group from System > Device Pool.

  • Page 59

    Cisco IP Conference Phone Installation Verify the Phone Startup Procedure Power up the phone. When the main screen displays, it has started up properly. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 60

    Cisco IP Conference Phone Installation Verify the Phone Startup Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 61: Cisco Unified Communications Manager Phone Installation

    Survivable Remote Site Telephony, on page 60 Set up a Cisco IP Conference Phone If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, you must manually configure the Cisco IP Phone in Cisco Unified Communications Manager Administration.

  • Page 62

    Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options.

  • Page 63

    Cisco IP Conference Phone Installation Set up a Cisco IP Conference Phone If you want to add both the phone and user to the Cisco Unified Communications Manager Note database at the same time, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 64

    The conference phone has special softkey requirements. See the related links for more information. Step 13 Configure Cisco IP Phone services and assign services. Select Device > Device Settings > Phone Services. Provides IP Phone services to the phone. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 65: Determine The Phone Mac Address

    For more information, see Add a User to an End User Group, on page In order for end users to access the Cisco Unified Communications Self Care Portal, you must add users to the standard Cisco Communications Manager End Users group.

  • Page 66: Phone Addition Methods

    • Display the web page for the phone and click Device Information. Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database.

  • Page 67: Add Phones With A Bat Phone Template

    Add Phones with a BAT Phone Template Add Phones with a BAT Phone Template The Cisco Unified Communications Bulk Administration Tool (BAT) enables you to perform batch operations, including registration of multiple phones. To add phones using BAT only (not in conjunction with TAPS), you must obtain the appropriate MAC address for each phone.

  • Page 68: Add A User From An External Ldap Directory

    Documentation, on page 12 Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.

  • Page 69: Add A User To An End User Group

    Step 4 Click Save. Add a User to an End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Settings >...

  • Page 70: Survivable Remote Site Telephony

    Survivable Remote Site Telephony (SRST) ensures that basic phone functions remain accessible when communications with the controlling Cisco Unified Communications Manager are broken. In this scenario, the phone can keep an in-progress call active, and the user can access a subset of the features available. When failover occurs, the user receives an alert message on the phone.

  • Page 71

    Calls appear as Local Hold calls. Meet Me The Meet Me softkey does not display. PickUp Group PickUp The softkey does not display. Other PickUp The softkey does not display. Malicious Call ID Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 72

    Hunt Group The softkey does not display. Mobility The softkey does not display. Privacy The softkey does not display. Call Back The Call Back softkey does not display. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 73: Self Care Portal Management

    Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.

  • Page 74: Customize The Self Care Portal Display

    In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 75: Cisco Ip Conference Phone Administration

    Cisco IP Conference Phone Administration • Cisco IP Conference Phone Security, on page 67 • Cisco IP Conference Phone Customization, on page 85 • Cisco IP Conference Phone Features and Setup, on page 89 • Corporate and Personal Directory, on page 117...

  • Page 77: Cisco Ip Conference Phone Security

    FIPS mode requires an RSA key size of 2048 bits or greater. If the RSA server certificate is not 2048 bits or greater, the phone will not register with Cisco Unified Communications Manager and Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 78: Security Enhancements For Your Phone Network

    Note Your Cisco IP phone can only store a limited number of Identity Trust List (ITL) files. ITL files cannot exceed 64K limit on phone so limit the number of files that the Cisco Unified Communications Manager sends to the phone.

  • Page 79

    Cisco Unified Communications Manager server, prevents data tampering, and prevents call signaling and media stream tampering. The following table provides an overview of the security features that the Cisco IP Conference Phone 8832 supports. For more information about these features, Cisco Unified Communications Manager, and Cisco IP Phone security, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 80

    SRST certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses a TLS connection to interact with the SRST-enabled router. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 81

    GARP Enabled and Voice VLAN enabled options by looking at the phone Configuration menu. 802.1X Authentication The phone can use 802.1X authentication to request and gain access to the network. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 82: Set Up A Locally Significant Certificate

    Documentation, on page 12 Set Up a Locally Significant Certificate Before you begin Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete: • The CTL or ITL file has a CAPF certificate.

  • Page 83: Enable Fips Mode

    Cisco IP Conference Phone Administration Enable FIPS Mode You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Note Communications Manager Administration Phone Configuration window. Step 4 Choose LSC and press Select or Update.

  • Page 84: Secure Conference Call Identification

    When a phone is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a “protected” status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call: •...

  • Page 85: Secure Phone Call Identification

    A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.

  • Page 86: Provide Encryption For Barge

    Because all WLAN devices that are within range can receive all other WLAN traffic, securing voice communications is critical in WLANs. To ensure that intruders do not manipulate nor intercept voice traffic, the Cisco SAFE Security architecture supports the Cisco IP Phone and Cisco Aironet APs. For more information about security in networks, see http://www.cisco.com/en/US/netsol/ns744/networking_solutions_program_home.html.

  • Page 87

    EAP-FAST supports automatic PAC provisioning, but you must enable it on the RADIUS server. Note In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired PAC, authentication with the RADIUS server takes longer while the phone gets a new PAC.

  • Page 88

    These keys must match the keys that are on the AP. • The Cisco IP Phone does not support auto EAP negotiation; to use EAP-FAST mode, you must specify The following table provides a list of authentication and encryption schemes that are configured on the Cisco Aironet APs that the Cisco IP Phone supports.

  • Page 89: Wireless Lan Security

    For additional information, see Security Guide for Cisco Unified Communications Manager. Cisco IP Phone Administration Page Cisco phones that support Wi-Fi have special web pages that are different from the pages for other phones. You use these special web pages for phone security configuration when Simple Certificate Enrollment Protocol (SCEP) is not available.

  • Page 90

    Phones that register with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: https://<IP_address>:8443 Step 3 Enter the password in the Password field.

  • Page 91

    From the phone administration web page, select Certificates. Step 2 Locate the certificate on the Certificates page. Step 3 Click Delete. Step 4 Restart the phone after the deletion process completes. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 92

    • SHA-1 or SHA-256 fingerprint of the root CA certificate for the SCEP server The Cisco IOS Registration Authority (RA) serves as a proxy to the SCEP server. The SCEP client on the phone use the parameters that are downloaded from Cisco Unified Communication Manager. After you configure the parameters, the phone sends a SCEP getcs request to the RA and the root CA certificate is validated using the defined fingerprint.

  • Page 93: 802.1x Authentication

    LAN switch ports. The current release of the phone 802.1X supplicant uses the EAP-FAST and EAP-TLS options for network authentication. • Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can act as the authenticator and pass the messages between the phone and the authentication server. After the exchange completes, the switch grants or denies the phone access to the network.

  • Page 94

    Cisco IP Conference Phone Administration 802.1x Authentication Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 95: Cisco Ip Conference Phone Customization

    (PCM) files. The PCM files, along with an XML file that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified Communications Manager server.

  • Page 96: Custom Ring File Formats

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 97: Customize The Dial Tone

    • Default: A different dial tone for inside and outside calls. • Inside: The inside dial tone is used for all calls. • Outside: The outside dial tone is used for all calls. Always Use Dial Tone is a required field on Cisco Unified Communications Manager. Procedure Step 1 In Cisco Unified Communications Manager Administration, select System >...

  • Page 98

    Cisco IP Conference Phone Administration Customize the Dial Tone Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 99: Cisco Ip Conference Phone Features And Setup

    Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 100: Configure Phone Services For Users

    Documentation, on page 12 Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. The IP phone manages each service as a separate application.

  • Page 101: Phone Feature Configuration

    In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services. Step 2 Verify that your users can access the Cisco Unified Communications Self Care Portal, from which they can select and subscribe to configured services. Self Care Portal Management, on page 63 for a summary of the information that you must provide to end users.

  • Page 102: Set Up Phone Features For All Phones

    Check the Override Enterprise Settings check box for any changed fields. Step 6 Click Save. Step 7 Click Apply Config. Step 8 Restart the phones. Related Topics Product Specific Configuration, on page 93 Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 103: Set Up Phone Features For A Single Phone

    MAC addresses from Gratuitous ARP. This capability Enabled is required to monitor or record voice streams. Web Access Disabled Disabled Enables or disables access to the phone web pages through a web browser. Enabled Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 104

    (0:00). If Backlight On Time is 0:00 and the backlight on duration is blank (or 24:00), the backlight does not turn off. Set Up Power Save. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 105

    Allow EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Set Up EnergyWise. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 106

    The Phone On Time must be at least 20 minutes later than the Phone Off Time. For example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than 7:20. Set Up EnergyWise. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 107

    Set Up EnergyWise. EnergyWise Secret Up to 127 characters Identifies the security secret password that is used to communicate with the endpoints in the EnergyWise domain. Set Up EnergyWise. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 108

    Recording Tone Disabled Disabled Controls the playing of the tone when a user is recording a call Enabled Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 109

    IPv6 Log Server String of up to 256 Identifies the IPv6 log server. characters Cisco Discovery Disabled Enabled Controls Cisco Discovery Protocol on the phone. Protocol (CDP): Switch Enabled Port Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 110

    Controls the ability to resume a TLS session without repeating the entire TLS authentication process. If the field is set to 0, then the TLS session resumption is disabled. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 111

    IPv6 Load Server String of up to 256 Identifies the alternate IPv6 server that the phone uses characters to obtain firmware loads and upgrades. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 112

    (when the phone is powered on off-premise), the login information is prepopulated on the Sign-in screen. For more information, see the Configure User Credentials Persistent for Expressway Sign-In, on page 114. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 113: Disable Transport Layer Security Ciphers

    • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 • TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 • TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 For more information about phone security, see Cisco IP Phone 7800 and 8800 Series Security Overview White Paper (https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/ white-paper-listing.html). Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 114: Schedule Power Save For Cisco Ip Phone

    You can configure settings in Cisco Unified Communications Manager Administration to turn off the display at a designated time on some days and all day on other days. For example, you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays.

  • Page 115

    1 hour and 30 minutes after a user turns the display on, enter 01:30. The default value is 01:00. Step 4 Select Save. Step 5 Select Apply Config. Step 6 Restart the phone. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 116: Schedule Energywise On Cisco Ip Phone

    To reduce power consumption, configure the phone to sleep (power down) and wake (power up) if your system includes an EnergyWise controller. You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.

  • Page 117

    (ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility; and (iii) You fully inform users of the effects of the mode on calls, calling and otherwise.

  • Page 118

    The maximum length of this field is 127 characters. EnergyWise Secret The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length of this field is 127 characters. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 119: Set Up Do Not Disturb

    When Do Not Disturb (DND) is turned on, the header on the conference phone screen is red. For more information, see the do not disturb information in the documentation for your particular Cisco Unified Communications Manager release.

  • Page 120: Set Up Call Forward Notification

    Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, then the notification box that D sees contains the phone information for caller B. By default, this check box is checked. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 121: Ucr 2008 Setup

    Step 4 Select Save. UCR 2008 Setup The parameters that support UCR 2008 reside in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the path to change the setting. Table 16: UCR 2008 Parameter Location...

  • Page 122: Set Up Ucr 2008 In Common Phone Profile

    • FIPS Mode • SSH Access • Web Access Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Phone Profile. Step 2 Set the FIPS Mode parameter to Enabled. Step 3 Set the SSH Access parameter to Disabled.

  • Page 123: Mobile And Remote Access Through Expressway

    The list of CA certificates embedded in the phone firmware is available at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. Mobile and Remote Access Through Expressway works with Cisco Expressway. You must be familiar with the Cisco Expressway documentation, including the Cisco Expressway Administrator Guide and the Cisco Expressway Basic Configuration Deployment Guide.

  • Page 124: Deployment Scenarios

    You can set up credentials to persist for a single phone, a group of phones, or all phones. Related Topics Phone Feature Configuration, on page 91 Product Specific Configuration, on page 93 Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 125: Problem Report Tool

    • username (the username configured in CUCM, the device owner) • prt_file (example: “probrep-20141021-162840.tar.gz”) A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server.

  • Page 126: Set The Label For A Line

    Step 3 Upload your script to your server. Step 4 In Cisco Unified Communications Manager, go to the Product Specific Configuration Layout area of the individual device configuration window, Common Phone Profile window, or Enterprise Phone Configuration window. Step 5 Check Customer support upload URL and enter your upload server URL.

  • Page 127: C H A P T E

    The Corporate Directory allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories. Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager.

  • Page 128: User Personal Directory Entries Setup

    Cisco IP Conference Phone Administration User Personal Directory Entries Setup • From a web browser—Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. • From the Cisco IP phone—Choose Contactsto search the corporate directory or the user personal directory.

  • Page 129: Cisco Ip Phone Address Book Synchronizer Deployment

    To configure Cisco Unified Communications Manager server information, select Server. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.

  • Page 130

    Step 7 Choose the entry that you want to include in your Personal Address Book and select OK. Step 8 When synchronization is complete, select Exit to close the Cisco Unified CallManager Address Book Synchronizer. Step 9 To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address Book.

  • Page 131: Cisco Ip Conference Phone Troubleshooting

    P A R T Cisco IP Conference Phone Troubleshooting • Monitoring Phone Systems, on page 123 • Phone Troubleshooting, on page 157 • Maintenance, on page 175 • International User Support, on page 179...

  • Page 133: Monitoring Phone Systems

    • Status menu: Provides access to screens that display the status messages, network statistics, and statistics for the current call. You can use the information that displays on these screens to monitor the operation of a phone and to assist with troubleshooting. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 134: Display The Phone Information Window

    TFTP Size Error The configuration file is too large for file Power cycle the phone. system on the phone. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 135

    • Located in subdirectory with same name as network locale: • tones.xml • Located in subdirectory with same name as user locale: • glyphs.xml • dictionary.xml • kate.xml Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 136

    DHCP server and the phone: Verify the network connections. IPv4 DHCP server is down: Check configuration of IPv4 DHCP server. Errors persist: Consider assigning a static IPv4 address. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 137

    TFTP server or Cisco Unified server or Cisco Unified Communications Communications Manager. Manager are configured properly in IPv6 DNS. Consider using IPv6 addresses rather than host names Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 138

    Configuration changes were likely made to Communications Manager from Cisco Unified Communications the phone in Cisco Unified Manager. Communications Manager, and Apply Config was pressed so that the changes take effect. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 139

    Timed Out Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X but timed out to due the absence of an is not configured on the switch. authenticator. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 140

    None. This message indicates the name of corresponding to the phone device name the configuration file for the phone. Related Topics Cisco Unified Communications Manager Documentation, on page 12 Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 141: Display The Network Statistics Window

    Cause of the last reset of the phone • Hardware Reset (Power-on reset) • Software Reset (memory controller also reset) • Software Reset (memory controller not reset) • Watchdog Reset • Initialized • Unknown Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 142

    • DHCP REQUESTING • DHCP RESYNC • DHCP UNRECOGNIZED • DHCP WAITING COLDBOOT TIMEOUT • DISABLED DUPLICATE IP • SET DHCP COLDBOOT • SET DHCP DISABLED • SET DHCP FAST Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 143

    • DHCP6 TIMEOUT USING RESTORED VAL • DHCP6 TIMEOUT CANNOT RESTORE • IPV6 STACK TURNED OFF • ROUTER ADVERTISE • ROUTER ADVERTISE • UNRECOGNIZED MANAGED BY • ILLEGAL IPV6 STATE Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 144: Display The Call Statistics Window

    • G.711 mu-law • G.711 A-law • iLBC • OPUS • iSAC Receiver Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 145

    (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 146: Cisco Ip Phone Web Page

    Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device Information: Displays device settings and related information for the phone.

  • Page 147: Device Information Web Page

    Indicates whether is a voice message is waiting on the primary line for this phone. Displays the following Cisco Unique Device Identifier (UDI) information about the phone: • Hardware type • Phone model name • Product identifier • Version • Serial number Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 148: Network Setup Web Page

    The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco IP Phone. To display the Network Setup area, access the web page for the phone, and then click the Network Setup hyperlink.

  • Page 149

    Operational Virtual Local Area Network (VLAN) that is configured on a Cisco Catalyst switch in which the phone is a member. Admin VLAN ID Auxiliary VLAN in which the phone is a member. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 150

    Idle URL Time Number of seconds that the phone is idle and no menu is open before the XML service that the Idle URL specifies activates. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 151

    Indicates whether the phone shifts the call focus to incoming calls on all lines. DSCP for Call Control DSCP IP classification for call control signaling. DSCP for Configuration DSCP IP classification for any phone configuration transfer. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 152

    ITL Signature Enhances security by using the secure hash algorithm (SHA-1) in the CTL and ITL files. CAPF Server The name of the CAPF server used by the phone. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 153

    Used to optimize installation time for phone firmware upgrades and off load the WAN by storing images locally, negating the need to traverse the WAN link for each phone's upgrade. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 154: Ethernet Information Web Page

    An administrative grouping of devices for the purpose of power monitoring and control. Ethernet Information Web Page The following table describes the contents of the Ethernet Information web page. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 155: Network Web Pages

    Total number of multicast packets that the phone received. Rx broadcast Total number of broadcast packets that the phone received. Rx unicast Total number of unicast packets that the phone received. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 156

    Identifier of a device connected to this port that LLDP discovered. LLDP Neighbor IP Address IP address of the neighbor device that LLDP discovered. LLDP Neighbor IPv6 Address IPv6 address of the neighbor device that CDP discovered. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 157: Console Logs, Core Dumps, Status Messages, And Debug Display Web Pages

    Streaming Statistics Web Page A Cisco IP Phone can stream information to and from up to five devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.

  • Page 158

    Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 159

    Receiver Size RTP packet size, in milliseconds, for the received stream. Receiver Discarded RTP packets that were received from the network but were discarded from the jitter buffers. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 160: Streaming Statistics Web Page

    Streaming Statistics Web Page A Cisco IP Phone can stream information to and from up to five devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.

  • Page 161

    The value displays as 0 if the connection was set to send-only mode. Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames that were received from the start of the voice stream. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 162

    Most recent time when an RTCP Receiver Report was received. (see note) Note When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 163: Request Information From The Phone In Xml

    • <phone ip address> is the IP address of the phone The command returns an XML document. Sample CallInfo Output The following XML code is an example of the output from the CallInfo command. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 164: Sample Lineinfo Output

    <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1028</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1029</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>9</LineType> <lineDirNum>1030</lineDirNum> <MessageWaiting>NO</MessageWaiting> <RingerName>Chirp1</RingerName> <LineLabel/> <LineIconState>CONNECTED</LineIconState> </CiscoIPPhoneLines> <CiscoIPPhoneLines> <LineType>2</LineType> <lineDirNum>9700</lineDirNum> <MessageWaiting>NO</MessageWaiting> Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 165: Sample Modeinfo Output

    The following XML code is an example of the output from the ModeInfo command. <?xml version="1.0" encoding="utf-8"?> <CiscoIPPhoneModeInfo> <PlaneTitle>Applications</PlaneTitle> <PlaneFieldCount>12</PlaneFieldCount> <PlaneSoftKeyIndex>0</PlaneSoftKeyIndex> <PlaneSoftKeyMask>0</PlaneSoftKeyMask> <Prompt></Prompt> <Notify></Notify> <Status></Status> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Call History</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Preferences</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> </CiscoIPPhoneModeInfo> Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 166

    Cisco IP Conference Phone Troubleshooting Sample ModeInfo Output Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 167: Phone Troubleshooting

    VLAN may cause IP phones to reset, lose an active call, or be unable to initiate or answer a call. Phones may not come up until a broadcast storm ends. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 168

    Cisco IP Phone and the other device. The values of these statistics should match. See Display the Call Statistics Window, on page 134 details. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 169: Startup Problems

    Cisco IP Phone Does Not Go Through the Normal Startup Process Problem When you connect a Cisco IP Phone to the network port, the phone does not go through the normal startup process as described in the related topic and the phone screen does not display information.

  • Page 170: Ciscoipphonedoesnotregisterwithciscounifiedcommunicationsmanager

    • Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. • Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.

  • Page 171: Phone Cannot Connect To Tftp Server Or To Cisco Unified Communications Manager

    Phone Cannot Connect Using DNS Problem The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Related Topics Verify DNS...

  • Page 172: Cisco Unified Communications Manager And Tftp Services Are Not Running

    Cisco Unified Communications Manager and TFTP Services Are Not Running Problem If the Cisco Unified Communications Manager or TFTP services are not running, phones may not be able to start up properly. In such a situation, it is likely that you are experiencing a systemwide failure, and other phones and devices are unable to start up properly.

  • Page 173: Cisco Ip Phone Cannot Obtain Ip Address

    If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset. Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages.

  • Page 174: Phone Resets Due To Incorrect Static Ip Address

    Solution You can check if a Cisco IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Settings on the phone and choosing Admin Settings > Status > Network Statistics.

  • Page 175: Phone Does Not Power Up

    The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.

  • Page 176: Phone Cannot Authenticate Ctl File

    Re-sign the configuration file by using the correct certificate. TFTP Authorization Fails Problem Phone reports TFTP authorization failure. Cause The TFTP address for the phone does not exist in the CTL file. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 177: Phone Does Not Register

    Problem Phone does not register with Cisco Unified Communications Manager. Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file.

  • Page 178: Choppy Speech

    A user complains about not being able to make a call. Cause The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.

  • Page 179: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed

    Phone Does Not Recognize DTMF Digits or Digits Are Delayed 1. The Ethernet cable is attached. 2. The Cisco CallManager service is running on the Cisco Unified Communications Manager server. 3. Both phones are registered to the same Cisco Unified Communications Manager.

  • Page 180: Determine Dns Or Connectivity Issues

    Assign a TFTP server. Use the same TFTP server that other functioning phones use. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.

  • Page 181: Create A New Phone Configuration File

    If unassigned DNs are not used by other devices, delete these DNs from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. For more information, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 182: Start Service

    Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.

  • Page 183: Additional Troubleshooting Information

    • the IPv4 address is separated with dot (.) • the IPv6 address is separated with colon (:) Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: https://www.cisco.com/cisco/web/psa/troubleshoot.html...

  • Page 184

    Cisco IP Conference Phone Troubleshooting Additional Troubleshooting Information Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 185: Maintenance

    Choose Admin Settings > Reset Settings. Step 3 Select the type of reset. • All—Restores the factory settings. • Reset device—Resets the device. The existing settings don't change. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

  • Page 186: Reset The Conference Phone To Factory Defaults From The Keypad

    Phone, on page 37 Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.

  • Page 187: Voice Quality Troubleshooting Tips

    Concealment ratio and concealment seconds are primary measurements based on frame loss. A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss. You can access voice quality metrics from the Cisco IP Phone using the Call Statistics screen or remotely by using Streaming Statistics.

  • Page 188: Cisco Ip Phone Cleaning

    Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.

  • Page 189: International User Support

    Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.

  • Page 190: Language Limitation

    The default English (United States) KATE is presented to the user instead. For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C. Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager...

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