Resolving Issues With Remote Management; Resolving Issues With The Iq Experience - SMART Board SBID-MX265 Installation And Maintenance Manual

CHAPTER 8
TROUBLESHOOTING
Issue
The display doesn't respond to
touch at all.
You can't write or draw in
Microsoft® Office.
You're experiencing other issues
with touch and digital ink, or the
previous solutions don't resolve the
issue.

Resolving issues with remote management

Issue
You're experiencing general issues
with remote management.
Using the command
set powerstate=on doesn't turn
on the display
You're experiencing other issues
with remote management, or the
previous solutions don't resolve the
issue.

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard,
SMART Notebook Player, Browser, Input and Screen Share apps, see
software.
49 smarttech.com/kb/171257
Solutions
A red X appearing on the SMART Product Drivers icon in your Windows task bar
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or Mac menu bar indicates that no display is connected. If a red X appears, open
SMART Settings and use the connection wizard for assistance.
Make sure any connected computers have detected the display's USB
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connection and installed drivers. On Windows computers, open Device Manager
and make sure there is no red X or yellow explanation mark (!) over the display's
icon. On Mac computers, open System Information and ensure there are no
error messages in the display's row.
Make sure you're using Microsoft Office 2013 or later.
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Reinstall or update SMART Product Drivers and
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Refer to the SMART Ink user's guide (smarttech.com/kb/171190) for more
l
information about inking in Microsoft applications.
See Referring to the SMART knowledge base for additional troubleshooting
information on the next page.
Solutions
Make sure all the cable connections are secure.
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Be aware that some commands work only when the display is on.
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See Configuring the computer's serial interface settings on page 68.
Restart the display and the remote management system.
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See Turning the display off and back on on page 38.
Configure the serial interface settings.
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See Configuring the computer's serial interface settings on page 68.
Add spaces around the operator symbol (=).
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The screen is in a low power state (soft off) and won't respond to RS-232
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commands. Disable Power saving mode to prevent the display from entering a
low power state. See Power saving mode on page 64.
See Referring to the SMART knowledge base for additional troubleshooting
information on the next page.
SMART Ink.
Troubleshooting iQ system