Resolving General Issues; Resolving Issues With Power - SMART Board SBID-MX265 Installation And Maintenance Manual

CHAPTER 8
TROUBLESHOOTING

Resolving general issues

Issue
You've forgotten the lock screen
password.
You forgot the Settings security
password.
The display can't connect to a
5 GHz wireless network.
The message "The board is not
compatible with the inserted iQ
appliance" appears on the screen.
The Freeze button is not working.

Resolving issues with power

Issue
The display doesn't turn on and its
power light isn't lit.
The display turns on but nothing
shows on the screen.
The display doesn't turn on when
you use a connected computer's
mouse or keyboard.
You're experiencing other issues
with power, or the previous
solutions don't resolve the issue.
44 smarttech.com/kb/171257
Solutions
Contact SMART Support.
Contact SMART Support.
The wireless network may be operating on bands that the display doesn't
support.
Contact your network administrator.
See "The board is not compatible with the inserted iQ appliance" message
appears on a SMART Board MX series interactive
See The Freeze button is not working on SMART Board MX series interactive
displays.
Solutions
Make sure the power cable is securely fastened to the power outlet and the
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display.
NOTE
If the power cable is plugged into a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
Make sure the switch on the back of the display is in the ON (I) position.
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Make sure the power outlet is working by testing it with a different device.
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Make sure the power cable is working by testing it with a different device.
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Press the Power button to wake the display.
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NOTE
The status light is red when the display is in a low power state.
If the status light is solid green, see Resolving issues with image or video quality
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on the facing page.
Restart the display.
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See Turning the display off and back on on page 38.
Make sure the computer is on.
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If the status light is red, press the display's Power button to wake the display.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 50.
display.