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2. Nonstandard / Non-translucent Backing Material. Test the
unit with the label sample material that came with the unit.
If it prints correctly, your label stock may not be
compatible with the printer. The label sensor needs to see
the difference between a label and a backing material by
seeing through the label stock for light variations. If it can
not see through the label, problems will arise. If you must
use this type of backing, try label stock that has a black
mark on the back to show where the label begins. You will
need to change the Stock Sensor Mode in the PrintHub or
Printer Utility (Mac).
3. Insufficient Label Gap Distance. See Section 2A for label
specifications.
4. Page Size is Bigger than Label Stock Size. If the page size
set in the driver is larger than the actual label stock, ink will
be printed on the gaps and the sensor will start looking for
a gap too late. This can cause label skipping or inconsistent
print starting points. Adjust the page size in the printer
driver settings.
5. Portrait / Landscape. If the Portrait / Landscape setting
does not correspond to the label stock installed this will
also cause the printer to print over the gap and onto the
next label. Make sure this is set correctly.
6. Stock Sensor Position. Circular, nonstandard label shapes
or multiple labels across will require precise adjustment of
the label sensor. If you are using circular or other non
rectangular die-cut labels see Section 2C for instructions.
The image is printing horizontally offset
Three things can affect this issue.
Label Stock Loading. It is very important to correctly load the
label stock so that there is no space between the throat guides
and the label liner edge. If there is a gap between the throat
guides and the label stock it may "walk" back and forth
causing inconsistent horizontal printing. See section 2B for
label stock loading instructions and tips.
Troubleshooting and Maintenance
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