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Primera label LX910e User Manual

Color label printer
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User's Manual
© 2018 All rights reserved
For the most recent version of this manual please visit
http://primeralabel.eu/europe/manuals.html

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Summary of Contents for Primera label LX910e

  • Page 1 User's Manual © 2018 All rights reserved For the most recent version of this manual please visit http://primeralabel.eu/europe/manuals.html...
  • Page 2 Notices : The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • Page 3 iii...

  • Page 4: Table Of Contents

    Table of Contents Section 1: Getting Started ................1 A. Choosing a Good Location ..............1 B. Unpacking and Inspection ..............2 C. Identifying the Parts ................3 Section 2: Label Stock ..................6 A. Label and Roll Specifications ............6 B. Installing Label Stock ................. 9 C.

  • Page 5: Section 1: Getting Started

    Section 1: Getting Started THANK YOU… ... for choosing an LX910e Color Label Printer. The LX910e Printer will print razor-sharp text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly onto rolls of labels, card stock and a variety of other approved media.

  • Page 6: Unpacking And Inspection

    B. UNPACKING AND INSPECTION While unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. The following items are included in the supply box: Power Adapter 2.

  • Page 7: Identifying The Parts

    C. IDENTIFYING THE PARTS This illustration shows the front of the printer with its control buttons and LED indicator lights. Top Cover Pause LED Pause Button Power LED Load/Feed Button Ink Low LED Unload Button Label Tear Bar The Pause Button is pressed to pause a job to allow for loading of label stock and ink cartridges.
  • Page 8 This illustration shows the input ports and power switch found on the rear panel of the printer. USB Port Power Switch Power Input Port The next two illustrations show the interior of the printer. Fixed Throat Roll Stop Guide Sensor Adjustment Roll Arm Movable...
  • Page 9 Removable Panel to clear label jams Cartridge Carrier Grit Roller Cutter Track Pressure Rollers Cutter Wheel Replacement Access Port Getting Started 5...

  • Page 10: Section 2: Label Stock

    Section 2: Label Stock A. LABEL AND ROLL SPECIFICATIONS A wide variety of label stock can be used in the printer. Refer to the specifications and settings in the following sections before ordering custom stock from Primera or any stock from another company.
  • Page 11 Label width 209 mm (8.25") 13 mm (0.5") Liner/media width 212 mm (8.375") 38 mm (1.5") Label height/length 609 mm (24") 13 mm (0.5") Gap between labels 253 mm (10") 2.5 mm (0.10") Width of through-hole 12.65 mm (0.5") 6.325mm (0.25") opening Gap Sensor Adjustment 48 mm (1.9")
  • Page 12 Roll Specifications Label Side Out Roll O.D. Label Stock 3” 6” (Max) Core I.D. Core O.D. Note on Label Orientation: If you are using an applicator to apply your labels, be sure to order label stock with the correct orientation for your applicator. For example most applicators will apply the side of the label first, so you will want to print the labels sideways.

  • Page 13: Installing Label Stock

    B. INSTALLING LABEL STOCK The following steps will guide you through loading label stock into your printer: Make sure power is connected and printer is on. 1. Open the Top Cover. Lift from back corner of Cover 2. Lower the Roll Guide and pull it outward to make room for your label stock.
  • Page 14 3. Remove any shipping tape from your label stock roll to ensure that it can unroll freely, making certain that no adhesive portion is exposed. It is important to note that any exposed adhesive surface can attach itself to the inner workings of the print mechanism and cause a media jam.
  • Page 15 6. Pull the Movable Throat Guide outward to make room for the label stock. 7. Place the leading edge of the label stock under Label Stock the "label stock" symbols on the Throat Guides. The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not yet into the printer itself.

  • Page 16: Adjusting Gap Sensor Position

    C. ADJUSTING THE GAP SENSOR POSITION If you are using label stock other than standard square / rectangular die-cut labels such as circular die-cut labels or through-hole stock use the instructions below to adjust the position of the label stock gap sensor. The sensor can be adjusted using the slide bar on the inside of the printer.

  • Page 17: Set The Stock Sensor Mode

    The sensor can only be moved a maximum of 2 inches from the left side of the printable area. This means that the maximum diameter circular label that can be printed is 4 inches. For circular labels larger than 4 inches in diameter, you must have a black mark printed on the back of the label stock.
  • Page 18 1. Connect the printer via USB and turn on the power. The Stock Sensor Mode setting is stored in the printer's internal memory so you will not be able to access it unless the printer is turned on and properly communicating with the computer.

  • Page 19: Set The Present/Cut Mode

    Continuous. (Sensor off) If you have continuous stock with no die-cut, reflective mark or holes, set the sensor type to Continuous. This will turn off the stock sensor. In this mode there is no way to set the print starting position. The printer will simply start printing the first label and print each subsequent label immediately after that previous one.
  • Page 20 Cutter Options: Cut after button press. This setting will cut after you press the Load/Feed button on the printer. This can be used after one label or an entire job. This feature is useful if you will not be present at the end of the print to catch the cut label. Cut after label count.
  • Page 21 Present Options: Do not present. In this mode the label stock does not move after the last label is printed. This means that part of the last label printed is still in the printer. This should be used only if you have a label rewinder attached.

  • Page 22: Section 3: Primera Printhub

    You can use it to manage these functions on multiple LX910e printers and other Primera label printer models. PrintHub automatically installs with your printer driver and can be accessed through the printer driver preferences or as a program on your Windows start menu.

  • Page 23: Monitoring Ink Levels

    A: MONITORING INK LEVELS Ink levels can be monitored at any time by using the PrintHub. Immediately after printing starts the PrintHub will display the ink levels in the upper right corner of the application. Ink is displayed in 10% increments. Example 100% to 90% to 80% etc.

  • Page 24: Replacing Ink Cartridges/Low Ink Warning

    To see a printable/saveable report click on the document icon next to the job you want to see. A report will display the information. You can print or save the report from this screen. You can also change the currency using the drop down, change the job name or adjust the cost from this screen.
  • Page 25 To change a cartridge, follow this procedure: 1. Open the Cover. Lift from back corner of Cover 2. Press or pinch the tab on the front of the cartridge holder. 3. Remove the cartridge. PrintHub 21...
  • Page 26 Locate a new cartridge and remove it from its packaging. Remove the foil outer package and the tape covering the nozzles. Remove Tape Place the new cartridge into the empty carriage. Note: When installing the cartridge, tilt the cartridge at a slight backward angle of approximately 30 degrees.

  • Page 27: Section 4: Printing From A Pc

    A. USING BARTENDER® Primera Special Edition BarTender UltraLite is included with the LX910e. Other programs can be used to print. If printing from other programs please follow the guidelines in Section 4D. When you open BarTender you will be given the choice to select an existing label or create a new one using a wizard.
  • Page 28 Select "Color Label 910". Click "Next". Select "Specify Custom Settings". Click "Next". Printing from a PC 24...
  • Page 29 5. Set "Items Per Page" to "Single item per page." Click "Next." 6. Set "Side Edges" to "No, it does not." Click "Next." Printing from a PC 25...
  • Page 30 7. Set "Printed Item Shape" to "Rounded Rectangle." Click "Next." 8. Set the page size, width and height to match the labels installed in the printer. Click "Next." Printing from a PC 26...
  • Page 31 9. Check the "Picture" box to add a background photo or graphic to your label. Click "Next." If you click "Finish", the remaining default wizard options will be set and no picture will be added. Printing from a PC 27...
  • Page 32 10. Select "Embedded Picture." Click the "File" Button to browse to the location of your photo/graphic file. Set the Size Method to "Stretch." Note the preview to the right. Click "Next" if you are satisfied with the layout of the photo or graphic. 11.

  • Page 33: Add Text, Barcodes And Graphics To Abartender Label

    B. ADD TEXT, BARCODES AND GRAPHICS TO A BARTENDER LABEL Once you have created your label size you will be able to add text, a barcode and/or graphics. This can be done using one of the buttons on the button bar at the top of the screen. Add Text.

  • Page 34: Printing From Bartender

    C. PRINTING FROM BARTENDER 1. To print, click the Print button or go to the File Menu and select "Print". The Print Dialog window will appear. 2. Select the Color Label 910. 3. Set the number of copies. 4. Click "Print". Tip! Click on "Document Properties"...

  • Page 35: Printing From Other Programs

    D. PRINTING FROM OTHER PROGRAMS Since this printer uses a standard Windows printer driver you can print from any application you would like. There are just a few things to remember that will make it much easier. Set the Page/Label Size in the Driver. BarTender automatically prompts you for the size of the label that you are using.

  • Page 36: Adjusting Print Alignment

    They also prohibit printing to the edge of the sheet. This is to avoid any need for alignment. The LX910e senses the beginning of the label with an optical sensor and is capable of printing to top, bottom, left and right edge.
  • Page 37 Adjust print alignment using the PrintHub. Go to the Print Alignment Tab (second tab). Important! Before adjusting any values, print the Test print to see how close you are to alignment. The on screen graphic is the same as the print which makes it easier to adjust these values.

  • Page 38: Creating A Full Bleed Print

    • Top of Form (TOF). This value moves the print start position up or down on the label. Add to the current value to move the printed label down or toward the printer. Subtract from the current value to move the printed label up or away from the printer.

  • Page 39: Printer Driver Settings

    TOF. Increase the Top of form by 0.4mm. This will cause the printer to start printing before the label and ensure a fully printed label. Some additional adjustment may be necessary if the label was not perfectly aligned to begin with.
  • Page 40 To find Driver Settings: Click the Start button, search for "Printers". Select Printers and Scanners. Select the Color Label 910. Choose Manage. Select Printing preferences. The preferences screen will appear. Note on PC Settings: Most applications allow you to change these same printer driver options from their "Print"...
  • Page 41 Paper Size If you are using BarTender, this setting is adjusted during the label setup wizard. If you are using a program other than BarTender you will need to set this to the dimensions of your label. Keep in mind that the dimensions are always relative to the width and height of the actual label in the printer.
  • Page 42 Vivid Graphics mode is best used for graphical images where accurate color reproduction is not as essential. Images printed in this mode will look more vibrant because more ink is being used to produce them. However, printing images of people may produce skin tones that have a reddish tint.

  • Page 43: Section 5: Printing From A Mac

    Section 5: Printing from a Mac A. PRINTER UTILITY SETTINGS (LX910CONFIG) The LX910Config is used to interact with the printer for gathering ink levels, maintenance, alignment, and several other functions. To Find LX910Config: LX910Config automatically installs with your printer driver and can be accessed through the Printer &...
  • Page 44 Status Tab (First Tab). Displays ink levels, print counter and any error messages. Cartridge Tab (Second Tab). Use for aligning the cartridge, cleaning the cartridge, and changing cartridge. Alignment Tab (Third Tab). Adjusts vertical and horizontal print alignment. Changes the Stock Sensor Mode and toggles the Output/Cut Mode.

  • Page 45: Adjusting Print Alignment/Label Offsets

    They also prohibit printing to the edge of the sheet. This is to avoid any need for alignment. The LX910e senses the beginning of the label with an optical edge. Because of this it is necessary to align the printer to work with specific types of label stock.
  • Page 46 Three items can be adjusted here: Tear off Position. This value adjusts the position of the last label printed after it has been presented for tear off. This only applies if the output mode is set to “Present.” Add to the current value to move the tear point closer to the printer.

  • Page 47: Set The Stock Sensor Mode

    C. SET THE STOCK SENSOR MODE The stock sensor mode refers to the method the printer will use to detect the print starting position for each label. To access the Stock Sensor Mode, click on the Alignment button (3. tab), then select Stock Sensor Mode.

  • Page 48: Set The Output Mode

    Continuous. (Sensor off.) If you have continuous stock with no die-cut, reflective mark or holes, set the Sensor Type to Continuous. This will turn off the stock sensor. In this mode there is no way to set the print starting position. The printer will simply start printing the first label and print each subsequent label immediately after the previous.
  • Page 49 present at the end of the print to catch the cut label. Cut every label. This setting will cut after every label. Cut after label count. This option will cut after the number of labels specified in the toggle box that appears when this option is selected. This is useful if you have front/back labels or sets of labels.

  • Page 50: Printing From Belight Labels And Addresses

    E. PRINTING FROM BELIGHT LABELS AND ADDRESSES You can print to the printer from any program. However, Belight’s Labels and Addresses is an affordable program that we recommend. It saves time by eliminating the need to setup a custom page size for each label. You may download a trial version at our website: http://primeralabel.eu/en/pages/labels- and-addresses.html (Free licence code for registered Primera label printer customers)
  • Page 51 2. If your size is not on the list, select ANY label and click Choose. You will have to setup a new label before it will appear on the Custom tab. Click on the information icon to display label size information. Click on Change Layout… 3.
  • Page 52 4. The setup will contain a default name and setup. All of this information needs to be changed. First change the name to match your label size. Printing from a Mac 48...
  • Page 53 5. Change the Label Size and Layout. Use this information as a guide. In this example we will setup a 2.5” wide x 2” high label. • Label Width and Height should match Page Width and Height • A standard corner radius (rounded corner) is .125 •...
  • Page 54 6. Click OK when the label is setup. Now select the label you setup from the Custom Tab. Click OK. 7. Add images, barcodes or text using the buttons across the top ribbon. For more information on how to setup a label and use the software, contact Belight or visit the Help menu.
  • Page 55 8. Choose the Color Label 910 as the printer and click Next. 9. You may print at this point. However, if you wish to adjust print settings, click on the Show Details button. Printing from a Mac 51...
  • Page 56 10. Next click on the Layout menu to reveal additional menu options. Choose Saturation/Ink/Quality. 11. Set your Saturation, Ink and Quality settings according to the guide in section 5F. Click Print. Printing from a Mac 52...

  • Page 57: Create A Custom Label Size/Print From Other Programs

    F. CREATE A CUSTOM LABEL SIZE /PRINTING FROM OTHER PROGRAMS In many programs such as Adobe Illustrator, Photoshop or Acrobat Reader you will need to choose your label/page size before you print. If the label size you need to use is not already on the list of available pages sizes you will need to create a new custom size.

  • Page 58: Creating A Full Bleed Print

    G. CREATING A FULL BLEED PRINT 1. If you are having trouble making the image cover the entire label, first make sure the image is printing at least as big as the label size you have selected. Increase the selected page size by 0.5 mm (0.03") on the width and 0.5 mm (0.03") on the height to create an over bleed.

  • Page 59: Printer Driver Settings

    H. PRINTER DRIVER SETTINGS Printer driver settings are accessible on the print window of any application right before you click print. Click on the Layout dropdown menu and choose Printer Printer Features. Print Quality There are 4 levels of print quality in the driver. The lower the Quality, the faster the print.
  • Page 60 Bi-directional Printing Set to "Yes" for fastest print speed. Requires an alignment print after every cartridge change. Set to "No" for better quality print (in some cases). Color Matching There are several options available depending on which car- tridge is installed (Pigment or Dye). The options will update automatically depending on which cartridge is installed.

  • Page 61: Section 6: Troubleshooting And Maintenance

    A. SOLVING PRINT ALIGNMENT PROBLEMS Image is Vertically Offset The LX910e decides where to start printing by detecting the start of die-cut label, detecting a black mark on the back of the label or detecting a through-hole that corresponds to the start of the label.
  • Page 62 2. Nonstandard / Non-translucent Backing Material. Test the unit with the label sample material that came with the unit. If it prints correctly, your label stock may not be compatible with the printer. The label sensor needs to see the difference between a label and a backing material by seeing through the label stock for light variations.
  • Page 63 Left Margin Offset. This adjustment is found on the Alignment tab of the PrintHub. See Section 4D. Page Size. Often the page size is not large enough for the label. If this is the case you may see white space on the right (printer's left) side of the the label and no image over-lap on the opposite side.

  • Page 64: Solving Print Quality Problems

    B. SOLVING PRINT QUALITY PROBLEMS Many factors can affect the quality of the print. The following are listed in order from most likely to least likely: 1. Quality Setting. Change your quality setting. The lowest (and fastest printing) quality may not be sufficient for many photos or graphics.
  • Page 65 5. Clean the Maintenance Station. Power off the printer! Gently move the cartridge to the left to access the maintenance station. Clean the maintenance station located on the right side of the print area. This includes the rubber cartridge nozzle cap and the plastic roller. Under normal use this can become dirty with ink.

  • Page 66: Color Matching And Design Tips

    Whether you contract your graphic design or do it yourself, these guidelines will help you get the best quality labels out of your LX910e. 1. Image Size/Shape. The image size should correspond with the size of the label you will be printing.
  • Page 67 They could even slow down the print process. 72 DPI Image printed with the LX910e 3. Image File Format. Most graphics are created in a graphic application. Since this graphic application is not usually on...

  • Page 68: Poor Print Quality - Cleaning The Cartridge

    5. Color Matching Setting. Experiment with the Color Matching setting in the printer preferences (Section 4G or 5H) to achieve the best color matching. There are multiple media type options which correspond with the various types of label stock sold by Primera. Match this setting to the media installed in the printer to achieve the closest color match to the screen.
  • Page 69 3. Determine if printing is now acceptable by printing your image. If the sample has missing colors or voids within a color strip, remove the cartridge from the printer and proceed to step 4. 4. Prepare items needed for procedure. A Glass of Water Two Paper Towels folded four times each...
  • Page 70 6. Place one paper towel on cartridge nozzles. Gently press the paper towel with your finger. Leave the paper towel on the nozzles for 30-40 seconds. Cartridge Nozzles Place one paper Gently press Leave paper towel on nozzles paper towel with towel on nozzles finger for 30-40 seconds...

  • Page 71: Interpreting The Printer's Indicator Lights

    8. Dry cartridge. Dry excess water from cartridge. Ensure cartridge contacts are completely dry. Printer damage may result if cartridge contacts are not completely dry Verify cartridge is now functioning properly by printing your label. E. INTERPRETING THE PRINTER’S INDICATOR LIGHTS Most error messages will appear on your computer screen via the PrintHub application or the Printer Utility (Mac).

  • Page 72: Technical Support

    F. TECHNICAL SUPPORT If you have difficulties in operating your Printer, the procedures in this manual and the software User's Guide should, in most cases, solve the problem. If you still have difficulty, contact the technical support using one of the methods listed below.

  • Page 73: Section 7: Technical Specifications

    Section 7: Technical Specifications Print Method: Thermal inkjet with Primera Imaging Perfection enhancements Print Resolutions: Up to 4800 DPI Print Speeds: Draft Mode: 114 mm (4.5”) per second Normal Mode: 33 mm (1.3”) per second Highest Quality Mode: 13.72 mm (0.54”) per second Ink Tanks: Interchangeable tri-colour dye-based or...

  • Page 74: Index

    Index Align Print Head ................60 Alignment Tab ................40 Black Mark ..................7 Cartridge Utilities Tab ..............60 Circular Labels ................12 Color Matching ............37, 56, 61, 64, 69 Continuous Stock ..............15, 44 Cost Estimator ................. 19 Cutter ....................15 Die-Cut ..................14, 43 DPI ....................
  • Page 75 Reflective ................7, 14, 43 Roll Arm ................... 10 Roll Guide ..................9 Roll Specifications .................6, 8 Roll Stop ................... 10 Tear Off Position ................42 TOF ................34, 35, 42, 54, 57 Unload Button ................... 3 Using BarTender ................23 Index 71...

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