Interactive Intelligence Interaction Edge Installation And Configuration Manual page 26

26
Interaction Edge setup
Note:
The internal components of the Interaction Edge appliance are not upgradeable. Opening the
Interaction Edge appliance to add, remove, or replace any internal component violates the terms of
the warranty. Interactive Intelligence will not provide technical support for an Interaction Edge
appliance for which the warranty terms have been violated.
If Interactive Intelligence produces a new appliance product that replaces Interaction Edge, a refresh
program will be available. The refresh program enables existing Interaction Edge customers to
purchase the new replacement product at a discount. The refresh process requires that you return the
replaced product to Interactive Intelligence.