Interaction Edge Feature Summary - Interactive Intelligence Interaction Edge Installation And Configuration Manual

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Interaction Edge is available in the following models:

EDGE-01X0 with no TDM spans

EDGE-01X1 with 1 TDM span (T1 for 23 channels, E1 for 30 channels)

EDGE-01X2 with 2 TDM spans (T1 for 46 channels, E1 for 60 channels)

EDGE-01X4 with 4 TDM spans (T1 for 92 channels, E1 for 120 channels)

EDGE-01X8 with 8 TDM spans (T1 for 184 channels, E1 for 240 channels)
This document applies to all models and indicates any distinctions between models when necessary.

Interaction Edge feature summary

Interaction Edge supports the following features:

Dual Network Interface Cards (NICs) – Interaction Edge contains two NICs that enable redundancy,
also known as fallback, in a single network. If the primary NIC or the network to which it is connected
fails, the secondary NIC, using the same IP address, assumes the responsibility for network
communications for the Interaction Edge appliance. You are also able to split the teamed NICs into
separate functional interfaces for connecting to different networks, customized call routing, and facilitating
the sending of different protocols over different interfaces. For more information about splitting the
teamed NIC, see Split teamed network

Customer Interaction Center software product hosting – Interaction Edge can host both Interaction
Media Server 4.0 and 20nn Rn, and Interaction SIP Proxy 4.0 R2 and 20nn Rn. This feature is available
on the following Interaction Edge models:
 01x0
 01x1
 01x2
Important!
If Interaction Media Server and Interaction SIP Proxy are both installed on Interaction Edge,
you must apply only those updates that are produced specifically for Interaction Edge.
Updates for these software products have a filename prefix of EDGE and an .MSP or .MSI
extension.
interfaces.
Overview of Interaction Edge