Interaction Edge Physical Description And Specifications - Interactive Intelligence Interaction Edge Installation And Configuration Manual

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Table Of Contents

Table of Contents

Overview of Interaction Edge

When hosted on the Interaction Edge appliance, Interaction Media Server and Interaction SIP Proxy

communicate through IP addresses and port numbers, not through any internal mechanism. This method

ensures that you can use protocol tracing, also known as packet capture, to view the communications

between these applications, Interaction Gateway, and Interaction Edge.



Intelligent Platform Management Interface (IPMI) – This interface enables you to remotely monitor

the system status and manage it independently from the operating system.

Important!

To use IPMI, you must connect the DIAG port and the NIC1 port on the front of the

Interaction Edge appliance to one or more networks.



LCD interface –Interaction Edge possesses an LCD panel that displays statistics, status, and enables you

to configure the unit, such as setting a static IPv4 address.



Ease of IP address setup – Interaction Edge requires only one IPv4 address for communications. By

default, Interaction Edge uses DHCP to acquire an IP address. Alternatively, you can configure Interaction

Edge to use a static IP address.



Internal USB drive – Interaction Edge contains an internally-mounted USB drive that contains the

factory default settings. You can use this feature to restore the settings that this appliance had when it

arrived at your location.



Form factor – Interaction Edge is packaged in a 17-inch, router-size, 1U chassis. This chassis is

designed for reduced noise generation and improved airflow. All network and TDM connection ports are

on the front, providing straightforward and easily accessible cable connections. You can mount Interaction

Edge in a rack or you can place it on a flat surface, such as a shelf.



Dual, redundant power supplies – To ensure that Interaction Edge remains functional on a consistent

basis, it contains two redundant power supply units.



International Certifications – Certifications and approvals for Telephony, Safety, Emissions, and

Packaging have been obtained to allow Interaction Edge to be sold into many countries in the world

including all EU countries. For a complete list of countries in which Interaction Edge can be sold, send an

e-mail message to ProductManagement@inin.com.



Independent operation – Interaction Edge does not require a keyboard, mouse, or monitor to be

attached.



Web interfaces – You can configure Interaction Edge with a web browser. Open a web browser and

navigate to the IP address of the Interaction Edge appliance. You can also directly access the web

interfaces for Interaction Gateway, Interaction Media Server (if installed and started), and Interaction SIP

Proxy (if installed and started). Each product uses specific HTTP and HTTPS as displayed in the following

table:

Other specifications and features are listed in other sections of this document.