Overview Of Interaction Edge; What Is In The Interaction Edge Shipping Box; Introduction To Interaction Edge - Interactive Intelligence Interaction Edge Installation And Configuration Manual

Overview of Interaction Edge

Overview of Interaction Edge
This section contains the following introductory topics about the Interaction Edge platform:

What is in the Interaction Edge shipping box?..........................................................................................................9

Introduction to Interaction Edge ............................................................................................................................9

Interaction Edge feature summary ....................................................................................................................... 10
Interaction Edge physical description and specifications .......................................................................................... 11
Requirements for proper connectivity ................................................................................................................... 13
What is in the Interaction Edge shipping box?
Your Interaction Edge package includes the following items:

One Interaction Edge appliance

Two power cables

A product information sheet

A warning card advising of temperature change limits and other information

Rack mounting brackets

Mounting bracket screws
Ensure that all of these parts are available in the box before you proceed.
Introduction to Interaction Edge
Interaction Edge is a hardware appliance that, along with Interaction Gateway software, enables voice and
data traffic to be sent over the same network, including IP fax transmissions. It connects T1/E1/ISDN spans
from the telephone company (PSTN) or service provider to the LAN. Along with serving as a general telephony
gateway, Interaction Edge and Interaction Gateway enable SIP stations, which are defined in the Customer
Interaction Center (CIC) server, to communicate with telephones outside of the contact center by using voice
over IP (VoIP).
You can use one or more Interaction Edge appliances, including different models, in multiple network
configurations. These configurations can use one or more Customer Interaction Center servers, various
subsystem servers, and multiple network connections.
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