Table Of Contents - Interactive Intelligence Interaction Edge Installation And Configuration Manual

Table of contents

Safety instructions .............................................................................................. 5
Rack mounting considerations ...............................................................................................................................5
Before installing the chassis into a rack: ..............................................................................................................5
Electrical and general safety guidelines ...................................................................................................................5
General electrical safety guidelines .....................................................................................................................6
Electric static discharge safety guidelines ............................................................................................................7
For more Interaction Edge information ............................................................... 8
Interactive Intelligence product information website .................................................................................................8
Interactive Intelligence newsgroups .......................................................................................................................8
Feedback ............................................................................................................................................................8
Overview of Interaction Edge .............................................................................. 9
What is in the Interaction Edge shipping box?..........................................................................................................9
Introduction to Interaction Edge ............................................................................................................................9
Interaction Edge feature summary ....................................................................................................................... 10
Interaction Edge physical description and specifications .......................................................................................... 11
Interaction Edge front side .............................................................................................................................. 12
Interaction Edge back side ............................................................................................................................... 12
Interaction Edge dimensions ............................................................................................................................ 13
Interaction Edge environment specifications ...................................................................................................... 13
Interaction Edge power specifications................................................................................................................ 13
Requirements for proper connectivity ................................................................................................................... 13
Determine connection type .............................................................................................................................. 13
Determine the associated protocols .................................................................................................................. 13
RJ-48C wiring diagrams................................................................................................................................... 13
Interaction Edge setup ...................................................................................... 15
Install Interaction Edge....................................................................................................................................... 15
Unpack and mount Interaction Edge ................................................................................................................. 15
Connect the cables to Interaction Edge ............................................................................................................. 17
Start Interaction Edge ........................................................................................................................................ 17
Establish the IPv4 address of Interaction Edge ....................................................................................................... 18
Use a DHCP server to assign the Interaction Edge IPv4 address ........................................................................... 18
Assign the Interaction Edge IPv4 address through the web interface ..................................................................... 18
Assign the Interaction Edge IPv4 address through the LCD panel ......................................................................... 20
Establish the IP address of the IPMI ..................................................................................................................... 23
Use a DHCP server to assign the IPMI IP address ............................................................................................... 23
Configure the IPMI IP address settings manually ................................................................................................ 23
Start additional product servers on Interaction Edge .............................................................................................. 23
Apply the latest Interaction Edge updates ............................................................................................................. 25
Optional Interaction Edge configuration ............................................................ 27
Change network settings..................................................................................................................................... 27
Split teamed network interfaces ........................................................................................................................... 27
Join split network interfaces ................................................................................................................................ 29
Configure time settings ....................................................................................................................................... 30
Change diagnostic port (IPMI) network settings ..................................................................................................... 31
Configure SNMP ................................................................................................................................................. 31
Manage Interaction Edge restore points ................................................................................................................ 32
Create an Interaction Edge restore point ........................................................................................................... 32
Retrieve an Interaction Edge restore point ......................................................................................................... 33
Administrator accounts ....................................................................................................................................... 34
Change system administrator credentials .......................................................................................................... 36
Change FTP account credentials ........................................................................................................................... 36
Interaction Edge LCD panel ............................................................................... 38
Introduction to the Interaction Edge LCD panel ...................................................................................................... 38
iii