Optional Interaction Edge Configuration; Change Network Settings; Split Teamed Network Interfaces - Interactive Intelligence Interaction Edge Installation And Configuration Manual

Optional Interaction Edge configuration

Optional Interaction Edge configuration
This section contains the following topics:

Change network settings..................................................................................................................................... 27

Split teamed network interfaces ........................................................................................................................... 27

Join split network interfaces ................................................................................................................................ 29
Configure time settings ....................................................................................................................................... 30
Change diagnostic port (IPMI) network settings ..................................................................................................... 31
Configure SNMP ................................................................................................................................................. 31
Manage Interaction Edge restore points ................................................................................................................ 32
Administrator accounts ....................................................................................................................................... 34
Change FTP account credentials ........................................................................................................................... 36
Change network settings
1. On a computer, open a web browser and navigate to the IP address of the Interaction Edge appliance.
Note:
The default HTTPS port number for Interaction Edge is 443.
2. When prompted, supply the administrator credentials and select the Log in button.
The Status-System page of the Interaction Edge interface is displayed.
3. In the upper right corner of the page, select the Settings icon.
The Settings-System page is displayed.
4. In the Network Settings area, make the necessary configuration changes.
Note:
You can find descriptions of each control and its settings in Interaction Edge Help. Select the
Help icon in the upper right corner of the page.
5. After you have made the necessary changes, select the Apply button at the bottom of the page.
Interaction Edge saves your changes to the configuration.
Tip:
Select the Cancel button at the bottom of the page to discard any changes you made since
you last selected the Apply button.
Split teamed network interfaces
Splitting the teamed Ethernet network interfaces on the Interaction Edge appliance enables you to have
separate connections for connecting to two different networks, VLANs, or routing calls or media through
different interfaces. Note that splitting the teamed Ethernet network interfaces disables any redundant
functionality if the primary NIC fails.
Important!
Disabling the team NICs requires a restart of the Interaction Edge appliance. Ensure that it is not
servicing calls when you do this procedure so that you avoid disconnecting any active calls.
1. On a computer, open a web browser and navigate to the IP address of the Interaction Edge appliance.
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