Retrieve An Interaction Edge Restore Point - Interactive Intelligence Interaction Edge Installation And Configuration Manual

Optional Interaction Edge configuration
Note:
The default HTTPS port number for Interaction Edge is 443.
2. When prompted, supply the administrator credentials and select the Log in button.
The Status-System page of the Interaction Edge interface is displayed.
3. In the upper right corner of the page, select the Settings icon.
The Settings-System page is displayed.
4. On the left side of the page, select the Updates tab.
The Settings-Updates page is displayed.
5. Ensure that the Restore Point Layer Usage data indicates that a layer is available.
Important!
If Interaction Edge is using all restore point layers, you must create a new base restore point,
which is a manual process. The manual creation of a base restore point removes all
previously saved restore points. You cannot delete specific restore points from the Restore
Point Retrieve list box.
6. In the Restore Point Management area, enter a brief description in the User Restore Point Save box.
Tip:
You do not need to specify a date in the User Restore Point Save box. Interaction Edge
adds this information automatically.
7. Select the Save button that is located to the right of the User Restore Point Save box.
Interaction Edge creates the restore point.

Retrieve an Interaction Edge restore point

Caution!
Retrieving a restore point removes all subsequent restore points and software changes, such as
updates and patches, which you applied after the creation date of the restore point. In such a
situation, you must reapply updates and patches.
1. On a computer, open a web browser and navigate to the IP address of the Interaction Edge appliance.
Note:
The default HTTPS port number for Interaction Edge is 443.
2. When prompted, supply the administrator credentials and select the Log in button.
The Status System page of the Interaction Edge interface is displayed.
3. In the upper right corner of the page, select the Settings icon.
The Settings-System page is displayed.
4. On the left side of the page, select the Updates tab.
The Settings-Updates page is displayed.
5. In the Restore Point Retrieve list box of the Restore Point Management area, select the restore point
that you want to apply to Interaction Edge.
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