A Hosted Software Product Fails To Register With A Remote Customer Interaction Center Server; Cannot Connect To The Ipmi On The Interaction Edge Appliance; Selecting Close Button Does Not Close Web Interface - Interactive Intelligence Interaction Edge Installation And Configuration Manual

Troubleshooting Interaction Edge
A hosted software product fails to register with a remote Customer Interaction
Center server
Interaction Edge models 01x0, 01x1, and 01x2 can host Interaction Media Server and Interaction SIP Proxy.
One or both of the hosted software products can fail to register with a Customer Interaction Center in a
remote location if the network provider restricts the size of the maximum transmission unit (MTU) to fewer
than 1500 bytes.
To resolve this issue, use one of the following solutions:

Have the network provider change the MTU size to 1500 to match those sent by Interaction Media Server
on the Interaction Edge appliance.

Contact Interactive Intelligence technical support to use the
then use a Registry editor to create an entry that specifies the maximum MTU size to match that of the
network provider:
HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\<adapter ID>
New DWORD name: MTU
New DWORD value: (the value specified by the network provider, such as 1300)
Caution!
Improper edits to the Registry can cause significant failures in the host operating system of
the Interaction Edge appliance. Any edits of the Registry should be done by an Interactive
Intelligence technical support representative.

Cannot connect to the IPMI on the Interaction Edge appliance

Important!
To use IPMI, you must connect the DIAG port and the NIC1 port on the front of the
Interaction Edge appliance to one or more networks.
The default network ports and protocols for the IPMI on the Interaction Edge appliance are as follows:

80 TCP – HTTP

443 TCP – SSL/HTTP

623 TCP/UDP – RMCP (IKVM server port)

5900 TCP – VNC (Virtual media port)
Important!
Ensure that any firewalls between the remote computer and the Interaction Edge appliance allow
communications for these ports on the specified transport layer protocols.

Selecting Close button does not close web interface

The Mozilla Firefox web browser does not close the tab for the Interaction Edge or Interaction Gateway web
interface when you select the Close button. This problem occurs because of the default JavaScript security
settings in Firefox.
To enable the Close button in Firefox, do the following steps:
1. Start the Firefox web browser.
2. In the address box, enter the following string:
Console Redirection feature of the IPMI and
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