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Interactive Intelligence PureCloud Edge Administrator's Manual

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PureCloud Edge Setup
Administrator's Guide
Last Updated: July 21, 2016
This document provides introductory information and procedures for initial installation
and configuration of a PureCloud Edge appliance.
inin.com
©2016 Interactive Intelligence. All rights reserved. |

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Summary of Contents for Interactive Intelligence PureCloud Edge

  • Page 1 PureCloud Edge Setup Administrator's Guide Last Updated: July 21, 2016 This document provides introductory information and procedures for initial installation and configuration of a PureCloud Edge appliance. inin.com ©2016 Interactive Intelligence. All rights reserved. |...
  • Page 2 Copyright and trademark information The following names are registered trademarks, trademarks, or service marks belonging to Interactive Intelligence, Inc. Registered Trademarks Service marks trademarks Interactive Intelligence® Spotability™ Interactive Intelligence PureCloud℠ Deliberately Innovative® Interactive Intelligence Bridge Server™ PureCloud℠ Interactive Intelligence PureMatch℠...

  • Page 3: Table Of Contents

    Mount PureCloud Edge ....................................13 Connect the cables to PureCloud Edge ................................15 Start PureCloud Edge ...................................... 15 Configure the IP address of the PureCloud Edge WAN network interface ....................16 Set the global service region for PureCloud pairing ............................19 Prerequisites ........................................ 19 Procedure ........................................
  • Page 4 Revision history ............................31 Index ............................... 32 PureCloud Edge Setup Administrator's Guide...

  • Page 5: Safety Information And Warnings

    Safety information and warnings This section contains safety information for ensuring that personal physical injury, damage to hardware, and data loss do not occur with your PureCloud Edge appliance. Data center rack and mounting safety Consideration Description Elevated operating ambient...

  • Page 6: Electrostatic Discharge Safety Guidelines

    Warranty and support compliance PureCloud Edge is a network appliance that is permanently sealed. You must not attempt to open it for any repair or modification. Breaking the seal on the appliance automatically voids both the warranty and support for the product. Interactive Intelligence is not responsible for any injuries or damage that occur as a result of opening the appliance and attempting any actions with the internal components of the appliance.

  • Page 7: Additional Purecloud Edge Information Resources

    You can view PureCloud Resource Center at http://help.mypurecloud.com. Ideas and feedback Submit product feedback and suggestions for PureCloud Edge by clicking the question mark icon in the upper right corner of the PureCloud interface and selecting Submit Feedback. PureCloud Edge Setup Administrator's Guide...

  • Page 8: Introduction To Purecloud Edge

    In telecommunications terminology, PureCloud Edge acts as a media server, a SIP registrar, and a SIP proxy in a VoIP communications network. PureCloud Edge requires a wired Ethernet connection (RJ-45) that provides access to the Internet. It is through this connection that PureCloud Edge communicates with the PureCloud service, including receiving configuration information that you provide through the PureCloud administrative interfaces.

  • Page 9: Telephony

    Supports Dynamic Host Control Protocol (DHCP) v4 (RFC2131) and v6 (RFC3315) for all network connections Security • All communications between PureCloud Edge and the PureCloud service are encrypted and secure through TLS with mutual authentication • Dynamic transcription of VoIP communications when different encryptions are used by both parties •...

  • Page 10: Maintenance

    ~17.2 pounds/7.8 kilograms Pure Cloud Edge network architecture PureCloud Edge is meant to be implemented in as an N+1 configuration so that communications and functionality are not lost during outages, such as maintenance periods, appliance upgrades, bursts of increased communications, or hardware failure. For more information about PureCloud Edge network architecture, protocols, and ports, see PureCloud Resource Center at http://help.mypurecloud.com.

  • Page 11: Requirements

    Requirements The environment in which you plan to use the PureCloud Edge appliance must meet requirements to ensure that the appliance can function as needed. This section provides a basic set of requirements. You can find detailed requirements on PureCloud Resource Center at http://help.mypurecloud.com.

  • Page 12: Power

    Operating temperature • 0° to 35°C • 32° to 95°F Non-operating temperature • -20° to 70°C • -4° to 158°F Relative humidity • Operating: 20% to 80% @ 30°C (86°F) • Non-operating: 10% to 90% PureCloud Edge Setup Administrator's Guide...

  • Page 13: Set Up Purecloud Edge

    Ensure that all of these parts are available before you proceed. Mount PureCloud Edge 1. Decide on a suitable location for the rack unit that will hold PureCloud Edge. It should be situated in a clean, dust-free area that is well-ventilated. Avoid areas where heat, electrical noise, and electromagnetic fields are generated.
  • Page 14 4. Install the system into a rack. To mount the system into a rack, attach the faceplate of each mounting bracket on the PureCloud Edge chassis directly to the front of the rack. j Important! Ensure that you use attach each bracket faceplate through both openings.

  • Page 15: Connect The Cables To Purecloud Edge

    Connect the cables to PureCloud Edge After you have mounted PureCloud Edge into a rack or placed it on a shelf, you must connect the necessary cables for successful operation. The exact number and type of cables that you connect is dependent on your telephony system.

  • Page 16: Configure The Ip Address Of The Purecloud Edge Wan Network Interface

    However, if you want to assign a static IP address to the 1 (WAN) network interface, you can use the LCD panel of PureCloud Edge and its associated buttons to configure it. The IP address that you assign does not need to be a public IP address.
  • Page 17 11. Press the upper-left (UL) button until the cursor is over the first zero. The LCD panel displays IPV4 Address 000.000.000.000 12. Use the lower-left (LL) and lower-right (LR) buttons to decrease and increase the value of the current digit. PureCloud Edge Setup Administrator's Guide...
  • Page 18 21. When you have finished modifying the address for the default gateway, press the upper-right (UR) button to move the cursor to the right past the end of the displayed digits. The LCD panel displays IPV4 DNS 1 22. Press the upper-left (UL) button. PureCloud Edge Setup Administrator's Guide...

  • Page 19: Set The Global Service Region For Purecloud Pairing

    If your organization spans multiple global service regions and you want to run your PureCloud service as a single entity, configure all PureCloud Edge appliances in any global location to use the same AWS data center in a single global region. For example, if the headquarters for your organization is in North America...

  • Page 20: Pair Purecloud Edge With The Purecloud Service

    PureCloud Edge sets the specified AWS region for the pairing process and exits the menu. Pair PureCloud Edge with the PureCloud service PureCloud Edge requires a pairing process with the PureCloud service. This pairing process is required to ensure the following items: •...
  • Page 21 If you are in a region that is different from that of your headquarters and you want to configure and control all communications through a single PureCloud organization, you must use the same URL address for the PureCloud Edge pairing process. For example, if the headquarters of Example Company are in North America and its PureCloud organization was created in the mypurecloud.com region, a satellite office...

  • Page 22: Lcd Panel Usage

    LCD panel usage The PureCloud Edge appliance has four physical buttons to the right of the LCD panel. These buttons enable you to configure the appliance, copy logs, restart it, view status, and restore the factory image. Each LCD panel button has some common usages. When you configure PureCloud Edge with the LCD panel buttons, the LCD panel displays icons that represent the functionality of each button for the current menu item.

  • Page 23: Purecloud Edge Lcd Menu Reference

    PureCloud Edge LCD menu reference Status System Pairing Id Label Hostname Model Serial Number Factory Image File Version Machine Uptime Network Port 1 (WAN)...2-7 Media State (if not connected) Description Physical Address DHCP Enabled Address <- IPv6 Address <- IPv6 link-local Address <- IPv4...
  • Page 24 Copy Today's Logs to E: Copy All Logs to E: Setup Wizard Port 1 (WAN) Set DHCPv4 Set Static IPv4 Factory Service Server Details edge.label edge.id general.filePath Factory Restore Apply Changes? Are You Sure? Super Sure? SuperDuper Sure? PureCloud Edge Setup Administrator's Guide...

  • Page 25: Restart Purecloud Edge Through Lcd Panel

    If possible, ensure that there are no active calls being serviced by the PureCloud Edge appliance before restart. Active calls will be disconnected during a restart. • Ensure that no USB devices are inserted in the USB ports on the front of the PureCloud Edge appliance. Steps 1. Press the lower-right (LR) button.
  • Page 26 During the restart, the LCD panel displays PureCloud Loading... PureCloud Edge Setup Administrator's Guide...

  • Page 27: Reset Purecloud Edge To Default Factory Settings Through Lcd Panel

    PureCloud Edge appliance through Interactive Intelligence. • Do not attempt to interact with the PureCloud Edge appliance during the Factory Restore process. The appliance restarts multiple times during the process, which is normal. You can safely interact with the appliance when the LCD panel displays the following message: PureCloud Edge PCE-<string>...
  • Page 28 During the Factory Restore process, do not remove power or restart the PureCloud Edge appliance through the PWR button on the front. Interrupting the Factory Restore process causes PureCloud Edge to become inoperative. At that point, you must replace the PureCloud Edge appliance through Interactive Intelligence.

  • Page 29: Third-Party Licensing Information

    Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscape’s SSL. This library is free for commercial and non-commercial PureCloud Edge Setup Administrator's Guide...
  • Page 30 The license and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e., this code cannot simply be copied and put under another distribution license [including the GNU Public License]. PureCloud Edge Setup Administrator's Guide...

  • Page 31: Revision History

    • Removed all content related to Time Division Multiplexer (TDM) capabilities • Revised PureCloud Edge capacity to 350 simultaneous calls with 100% recording March 29, 2016 • Updated content regarding messages displayed in the PureCloud Edge LCD panel during setup and pairing •...
  • Page 32 ..............12 licensing connect cables ............ 14 third-party ............28 IP address ............15 mount appliance ..........12 network pairing ..............19 architecture ............9 region ..............18 unpack ..............12 pairing ..............19 PureCloud Edge Setup Administrator's Guide...
  • Page 33 ............... 14 warranty ..............5 warnings ........... See safety PureCloud Edge Setup Administrator's Guide...

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