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Interactive Intelligence Interaction Edge Manuals
Manuals and User Guides for Interactive Intelligence Interaction Edge. We have
1
Interactive Intelligence Interaction Edge manual available for free PDF download: Installation And Configuration Manual
Interactive Intelligence Interaction Edge Installation And Configuration Manual (62 pages)
Brand:
Interactive Intelligence
| Category:
Server
| Size: 1 MB
Table of Contents
Table of Contents
3
Safety Instructions
5
Rack Mounting Considerations
5
Before Installing the Chassis into a Rack
5
Electrical and General Safety Guidelines
5
General Electrical Safety Guidelines
6
Electric Static Discharge Safety Guidelines
7
For more Interaction Edge Information
8
Interactive Intelligence Product Information Website
8
Interactive Intelligence Newsgroups
8
Feedback
8
Overview of Interaction Edge
9
What Is in the Interaction Edge Shipping Box
9
Introduction to Interaction Edge
9
Interaction Edge Feature Summary
10
Interaction Edge Physical Description and Specifications
11
Interaction Edge Front Side
12
Interaction Edge Back Side
12
Interaction Edge Dimensions
13
Interaction Edge Environment Specifications
13
Interaction Edge Power Specifications
13
Requirements for Proper Connectivity
13
Determine Connection Type
13
Determine the Associated Protocols
13
RJ-48C Wiring Diagrams
13
Interaction Edge Setup
15
Install Interaction Edge
15
Unpack and Mount Interaction Edge
15
Connect the Cables to Interaction Edge
17
Start Interaction Edge
17
Establish the Ipv4 Address of Interaction Edge
18
Use a DHCP Server to Assign the Interaction Edge Ipv4 Address
18
Assign the Interaction Edge Ipv4 Address through the Web Interface
18
Assign the Interaction Edge Ipv4 Address through the LCD Panel
20
Establish the IP Address of the IPMI
23
Use a DHCP Server to Assign the IPMI IP Address
23
Configure the IPMI IP Address Settings Manually
23
Start Additional Product Servers on Interaction Edge
23
Apply the Latest Interaction Edge Updates
25
Optional Interaction Edge Configuration
27
Change Network Settings
27
Split Teamed Network Interfaces
27
Join Split Network Interfaces
29
Configure Time Settings
30
Change Diagnostic Port (IPMI) Network Settings
31
Configure SNMP
31
Manage Interaction Edge Restore Points
32
Create an Interaction Edge Restore Point
32
Retrieve an Interaction Edge Restore Point
33
Administrator Accounts
34
Change System Administrator Credentials
36
Change FTP Account Credentials
36
Interaction Edge LCD Panel
38
Introduction to the Interaction Edge LCD Panel
38
View the Interaction Edge LCD Panel
38
Use the Interaction Edge LCD Panel Buttons
38
Navigate the Interaction Edge LCD Menus
39
Edit an Interaction Edge Field Value
40
Interaction Edge IPMI Reference
43
System
43
Server Health
43
Sensor Readings
44
Event Log
44
Configuration
44
Date and Time
45
Mouse Mode
45
Network
45
SSL Certification
47
Port
48
IP Access Control
48
Remote Control
49
Console Redirection
49
Power Control
49
Maintenance
50
Firmware Update
50
Unit Reset
51
IKVM Reset
51
Factory Default
51
IPMI Configuration
51
Troubleshooting Interaction Edge
53
Enable Diagnostic Captures
53
Gather Log and Trace Files
53
Initiate a Factory Default Reset from Interaction Edge
54
What if Interaction Edge Network Configuration Fails
55
One-Way Audio after Stopping and Starting Interaction Media Server
55
Assign Static IP Address for DIAG Port through IPMI
55
A Hosted Software Product Fails to Register with a Remote Customer Interaction Center Server
57
Cannot Connect to the IPMI on the Interaction Edge Appliance
57
Selecting Close Button Does Not Close Web Interface
57
Appendix A: Third-Party Licenses
59
Libteletone
59
Change Log
60
Index
61
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