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Problem
Skipped stitches
Machine is threaded incorrectly.
Using improper needle or thread for the
selected fabric.
Needle is turned, bent or the point is dull.
Needle is installed incorrectly.
Needle is defective.
Dust or lint has collected under the needle
plate.
High-pitched sound
Pieces of thread are caught in the race.
while embroidering
Upper threading is incorrect.
A bobbin designed specifically for this
machine is not used.
There are needle holes or friction scratches in
the bobbin case.
Fabric does not feed
Needle is turned, bent or the point is dull.
through the machine.
Thread is entangled.
The fabric feeds in
The feed mechanism is damaged.
the opposite
direction.
The needle contacts
The needle clamp screw is loose.
the needle plate.
Needle is turned, bent or the point is dull.
Fabric being
Thread is tangled below the needle plate.
embroidered with the
machine cannot be
removed.
A broken needle has
—
fallen into the
machine.
The handwheel feels
Thread is tangled in the bobbin case.
sluggish when it is
turned.
Cause
Check the steps for threading the machine and
rethread it correctly.
Refer to the "Fabric/Thread/Needle
Combinations" chart in the Operation Manual
(Sewing).
Replace the needle.
Reinstall the needle correctly.
Replace the needle.
Remove the dust or lint with the brush.
Clean the race.
Check the steps for threading the machine and
rethread the machine.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
Replace the bobbin case, or consult your
authorized Brother dealer.
Replace the needle.
Cut the entangled thread and remove it from
the race.
Contact your authorized Brother dealer.
Firmly tighten the needle clamp screw. If the
needle is bent or blunt, replace it with a new
one.
Replace the needle.
Lift up the fabric and cut the threads below it,
and clean the race.
Turn off the machine, and then remove the
needle plate. If the needle that fell into the
machine can be seen, use tweezers to remove
it. After removing the needle, return the needle
plate to its original position.
Before turning on the machine, slowly turn the
handwheel toward you to check that it turns
smoothly. If the handwheel does not turn
smoothly or the needle that fell into the
machine cannot be removed, consult your
authorized Brother dealer.
Remove the tangled thread from the bobbin
case. Re-install the bobbin case so it is
correctly positioned.
TROUBLESHOOTING
Solution
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