Product Information; Faq; Troubleshooting And Measures - Rcom PRO PLUS 10 User Manual

North America Sales & Service www.RcomCo.com

5. PRODUCT INFORMATION

FAQ

The Rcom products are manufactured under strict quality management with precise equipments, but there may be some defects in the product during the
distribution. If there is any problem please contact to the Service center or Distributor of RCOM. We will do our best to resolve the problem as soon as
possible. The product is designed in module methods which is easily replaceable by any qualified person.
Symptom
If the average hatching
rate is low
If the chick is born earlier
than the estimated date
or when is malformed
If the chick is born later
than the estimated date
If the hatching date of the
eggs are too varied
(when they're not hatched
at the same time but
differently during long
term)
When desiring to hatch
different types of eggs at
the same time

Troubleshooting and measures

Symptom
If the power is not on
If the temperature is
too high / low
If the humidity is too high
/ low
It produces noise.
* There is certain level of noise due
to the fan for air circulation within
the device.
When dews are formed
within the device
* When maintained in high
humidity there may be formed
dews.
Rcom Bird Egg Incubator Eco Pro Plus 10 User Manual
Estimated cause (possibility)
▶ If the egg is unfertilized
▶ Germ infection
▶ Incorrect incubation setup
▶ Health condition of the mother bird
▶ Improper egg rotation
▶ When the vibration or noise is severe near the device
▶ When the air filter's cleaning condition is improper
▶ Improper egg storage status, when passed over 1 week
after spawning
▶ If the setup temperature is too high.
▶ If the egg rotation is not performed.
▶ In case of unhealthy hatchery egg.
▶ If the setup temperature is too low.
▶ Difference of hatchery egg storage time.
▶ Occurred from the diversity of hatching temperature.
▶ The hatching rate is lowered as the days to hatch are
different
For more detailed self-troubleshooting, verify the "Troubleshooting" category in the Rcom web site.
Estimated cause (possibility)
▶ Verify if the power cord is correctly inserted.
▶ Verify if there is no power failure/blackout.
▶ Verify if the plug is faulty or not.
▶ Verify if the power cord and pump power cord locations
are
▶ Verify the setup temperature.
▶ Verify if the air circulation FAN does not rotate.
▶ Verify if there is enough water.
▶ Verify the setup humidity.
<If it's too low>
▶ Verify if the moisturizing pad is correctly installed.
(In case of PRO PLUS, PRO models when appled APS
option.)
▶ Verify if the silicone tube of APS is not blocked.
(In case of PRO PLUS, PRO models when appled APS
option.)
▶ Verify if the water is insufficient or not.
(PRO model)
▶ Verify if the view-window is correctly closed.
<If it's too high>
▶ Verify the nearby environment.
▶ Verify if there is any object on the device.
▶ Verify if there is any vibration on the floor or the device
was
installed on a table.
▶ Verify if there is any alien substance around the FAN after
▶ Verify if the surrounding temperature of the installed place
is too low.
(1) FAQ / (2) Troubleshooting and measures
Solutions
▶ Candle the egg to verify if it's alive
▶ Sterilize the device
▶ Check all the setup process of the device. Especially on the
temperature.
▶ Care the mother bird's health.
▶ Verify if the egg rotation is normally performed.
▶ Move the device to a place without noise or vibration.
▶ Clean the air filter.
▶ Store the egg under low temperature of 20~25°C or less
and use eggs within 1 week after spawning.
▶ Slightly decrease the temperature of the device. [0.5°C (1°
F)]
Ex) 37.5°C → 37.0°C
▶ Initiate egg rotation test verifying if the egg rotation
function
is not OFF.
▶ Slightly increase the temperature of the device. [0.5°C (1°F)]
Ex) 37.0°C → 37.5°C
▶ When possible, minimize the egg storage period/time.
▶ Check the temperature difference within the device.
(sunlight and temperature of hatching room, etc)
▶ Mark the hatching date on the egg and move to other
device (generator) according to the estimated hatching
date.
▶ It is convenient if you have other additional devices which
can be used as generator chamber when different eggs are
placed together at the same time.
Measures
▶ Insert correctly the power cord again.
▶ Verify other nearby electronic and electric devices.
▶ Verify and try other power socket.
▶ Insert after verifying the correct location.
▶ Adjust the temperature setup to desired temperature.
▶ Disconnect the power plug from the socket, separate the
main body and brush or clean the air circulation FAN.
▶ Supply enough water.
▶ Adjust the desired humidity in setup.
▶ Try the factory initialization.
<If it's too low>
▶ If the moisturizing pad is not installed the moisturizer does
not work properly. (In case of PRO PLUS, PRO models when
appled APS option.)
▶ Rub the confined part of the silicone tube to pass the
water.
▶ Supply water. (PRO models)
▶ Verify if there is any alien substance and close again.
<If it's too high>
▶ Adjust the environment of the incubator.
▶ Eliminate the water inside the tray.
▶ Remove all the objects from the top of the device.
▶ Install the device in other stable place.
▶ Disconnect the power plug from the socket, separate the
main body and brush/clean the FAN for air circulation.
▶ Please install in a place within the conditions of an
incubator.