Jammed Pages Are Not Reprinted; Printing Problems; Print Quality Is Poor - Lexmark B2865 User Manual

Troubleshooting

Jammed pages are not reprinted

Action
a
From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
For non-touch-screen printer models, press
through the settings.
b
Select On or Auto, and then apply the changes.
c
Print the document.
Are the jammed pages reprinted?

Printing problems

Print quality is poor

Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing blank or white pages?
Yes
The problem is
solved.
to navigate
Yes
Go to step 2.
154
No
Contact customer
support.
to
No
The problem is
solved.