Paper Feed Problems; Jammed Pages Are Not Reprinted; Paper Frequently Jams - Lexmark CX310 Series User Manual

Troubleshooting
Action
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
"Adding available options in the print driver" on page
Is the tray available in the printer driver?

Paper feed problems

Jammed pages are not reprinted

Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2
Select On or Auto.
3
Depending on your printer model, press
Submit.
b
Resend the pages that did not print.
Were the jammed pages reprinted?

Paper frequently jams

Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
•
Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of
the paper.
•
Make sure the paper is below the maximum paper fill
indicator.
•
Check if you are printing on a recommended paper size and
type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Yes
The problem is
solved.
24.
Yes
The problem is
solved.
or touch
Yes
Go to step 2.
185
No
Contact customer
support.
No
Contact customer
support.
No
The problem is
solved.