Paper Frequently Jams; Jammed Pages Are Not Reprinted - Lexmark XC8100 Series User Manual

Troubleshooting
Action
Step 2
a
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Set the paper size and type to match the paper loaded in the
linked trays.
c
Print the document.
Do the trays link correctly?

Paper frequently jams

Action
Step 1
a
Pull out the tray.
b
Check if the paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
b
Print the document.
Do paper jams still occur frequently?

Jammed pages are not reprinted

Action
1
From the home screen, touch Settings > Notifications > Jam Content
Recovery.
2
From the Jam Recovery menu, select On or Auto.
3
Apply the changes.
Are the jammed pages reprinted?
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes
The problem is
solved.
136
customer
No
Contact
customer
support.