Lexmark M1246 User Manual
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Lexmark M1246 User Manual

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B2546, B2650, M1246, MS521,
MS621 Printers
User's Guide
September 2018
www.lexmark.com
Machine type(s):
4600
Models:
630, 638, 690, 830, 838

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Table of Contents

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Nanda gunaratne
April 15, 2025

need to add a user to get toner warning messages on Lexmark MS521dn

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1 comments:
Mr. Anderson
April 15, 2025

To add a user for toner warning messages on the Lexmark MS521dn, use the Embedded Web Server to configure Custom Supply Notifications. This allows the printer to notify specific users when toner is low or needs attention.

This answer is automatically generated

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Summary of Contents for Lexmark M1246

  • Page 1 B2546, B2650, M1246, MS521, MS621 Printers User's Guide September 2018 www.lexmark.com Machine type(s): 4600 Models: 630, 638, 690, 830, 838...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer configurations............................11 Attaching cables..............................11 Using the control panel............................ 12 Understanding the status of the power button and indicator light............13 Loading paper and specialty media............14 Setting the size and type of the specialty media..................
  • Page 3 Contents Print..................................33 Paper..................................40 Network/Ports..............................42 USB Drive................................55 Security................................56 Reports.................................60 Help..................................61 Troubleshooting..............................61 Printing the Menu Settings Page........................61 Securing the printer................... 62 Locating the security slot..........................62 Erasing printer memory........................... 62 Restoring factory default settings......................... 63 Statement of Volatility............................63 Maintaining the printer................
  • Page 4 Contents Issues with supplies............................96 Paper feed problems............................97 Printing problems............................100 Contacting customer support........................127 Upgrading and migrating.................128 Hardware................................128 Software................................133 Firmware................................134 Notices......................136 Index......................147...

  • Page 5: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.

  • Page 8: Learning About The Printer

    Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...

  • Page 9: Selecting A Location For The Printer

    Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
  • Page 10 Learning about the printer • Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: –...

  • Page 11: Printer Configurations

    CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

  • Page 12: Using The Control Panel

    Learning about the printer CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

  • Page 13: Understanding The Status Of The Power Button And Indicator Light

    Learning about the printer Use the Select button • Select menu options. • Save the setting. Numeric keypad Enter numbers or symbols in an input field. Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. Backspace button Move the cursor backward and delete a character in an input field.

  • Page 14: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the control panel, navigate to: > Settings > > Paper > > Tray Configuration > > Paper Size/Type > Select a paper source, and then configure the size and type of the specialty media. Configuring Universal paper settings From the control panel, navigate to: >...
  • Page 15 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper.

  • Page 16: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...

  • Page 17: Linking Trays

    Loading paper and specialty media • Load European envelopes with the flap facedown and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a web browser, and then type the printer IP address in the address field.

  • Page 18: Paper Support

    Paper support Paper support Supported paper sizes Paper size Tray Multipurpose feeder Two‑sided printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.)

  • Page 19: Supported Paper Types

    Paper support Paper size Tray Multipurpose feeder Two‑sided printing DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) * This paper size is not supported in the optional tray.

  • Page 20: Supported Paper Weights

    Paper support Paper type Tray Multipurpose feeder Two‑sided printing Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m (24‑lb) paper weight.

  • Page 21: Printing

    Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.

  • Page 22: Printing From A Flash Drive

    Printing Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Note: This application is supported only in some Apple devices. From the home screen of your mobile device, launch a compatible application. Select an item to print, and then tap the share icon.

  • Page 23: Supported Flash Drives And File Types

    Printing Supported flash drives and file types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB flash drives with full‑speed standard. –...

  • Page 24: Printing A Font Sample List

    Printing Printing a font sample list From the control panel, navigate to: > Settings > > Reports > > Print > > Print Fonts Select PCL Fonts or PostScript Fonts, and then press Printing a directory list From the control panel, navigate to: >...

  • Page 25: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Information Sent to Lexmark • • Remote Operator Panel Restore Factory Defaults • • Notifications Maintenance • • Power Management About This Printer Print • •...

  • Page 26: Device

    Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
  • Page 27 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
  • Page 28 Understanding the printer menus Menu item Description Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Disabled 5–255 (5*) Error Prevention Set the printer to restart when an error occurs. Auto Reboot Auto Reboot Reboot always*...
  • Page 29 Understanding the printer menus Power Management Menu item Description Sleep Mode Profile Allow printing with the display turned off. Print with Display off Allow printing with display off* Display on when printing Timeouts Set the idle time before the printer begins operating in Sleep mode.
  • Page 30 Send printer usage and performance information to Lexmark. Save Note: Information Send Time appears only when you select any of Supplies and Page Usage (Anonymous) the settings in Information Sent to Lexmark, except None of the Above. Device Performance (Anonymous) None of the Above*...
  • Page 31 Understanding the printer menus Menu item Description Tray Configuration Set the paper source that the user fills when a prompt to load paper appears. Paper Prompts Auto* Note: For MP Feeder to appear, set Configure MP to Cassette from the Paper menu. MP Feeder Manual Paper Tray Configuration...
  • Page 32 Understanding the printer menus Menu item Description Device Operations Enable access to the control panel menus. Panel Menus Note: This menu item appears only in the Embedded Web Enable* Server. Disable Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues.

  • Page 33: Print

    Understanding the printer menus About this Printer Menu item Description Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location. Maximum length is 63 characters. Contact Personalize the printer name. Maximum length is 63 characters. Export Configuration File to USB Export configuration files to a flash drive.
  • Page 34 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
  • Page 35 Understanding the printer menus Menu item Description Resource Save Set the printer to handle temporary downloads when it receives a job that requires more than the available memory. Off* Notes: • Off sets the printer to retain downloads only until memory is needed. Downloads are deleted to process print jobs.
  • Page 36 Understanding the printer menus Job Accounting Note: This menu appears only when a printer hard disk is installed. Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Accounting Log Frequency Specify how often the printer creates a log file.
  • Page 37 Understanding the printer menus Menu item Description URL to Post Log Specify where the printer posts job accounting logs. E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Prefix Specify the prefix for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix.
  • Page 38 Understanding the printer menus Menu item Description Wait Timeout Set the printer to wait for additional data before canceling a print job. Disabled 15–65535 (40*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Font Source Choose the source which contains the default font selection.
  • Page 39 Understanding the printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.

  • Page 40: Paper

    Understanding the printer menus Menu item Description Backgrounds Print background information or graphics for HTML documents. Do Not Print Print* Note: An asterisk (*) next to a value indicates the factory default setting. Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation settings for the image.
  • Page 41 Understanding the printer menus Menu item Description Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] MP Feeder Manual Paper Manual Envelope Substitute Size Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source.

  • Page 42: Network/Ports

    Understanding the printer menus Media Types Menu item Description Plain Paper Specify the texture and weight of the paper loaded. Card Stock Select from the following options: Transparency Paper Texture Recycled Smooth Labels Normal* Bond Rough Envelope Paper Weight Rough Envelope Light Letterhead Normal*...
  • Page 43 Understanding the printer menus Menu item Description Banner Page Print a banner page. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a wireless network. Menu item Description Wireless Connection Setup...
  • Page 44 Understanding the printer menus Menu item Description Wireless Security Mode Set the type of security for connecting the printer to wireless devices. Disabled* WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) used by the printer.
  • Page 45 Understanding the printer menus Menu item Description IPv6 Enable and configure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconfiguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
  • Page 46 Understanding the printer menus Menu item Description IPv4 Enable Dynamic Host Configuration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to distribute IP addressing and configuration information dynamically to clients. IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask...
  • Page 47 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
  • Page 48 Understanding the printer menus Menu item Description Enable DDNS Update the Dynamic DNS settings. DDNS TTL Specify the current DDNS settings. 300‑31536000 (3600*) Default TTL 5‑254 (254*) DDNS Refresh Time 300‑31536000 (604800*) Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS).
  • Page 49 Understanding the printer menus Menu item Description Enable TLSv1.0 Enable the TLSv1.0 protocol. Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
  • Page 50 Understanding the printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy* Privacy Algorithm...
  • Page 51 Understanding the printer menus Menu item Description Base Configuration Set the IPSec base configuration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Note: These menu items appear only when Base Configuration is modp3072 (15) set to Secure.
  • Page 52 Understanding the printer menus Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indefinitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the first page of a print job used as a separator of print jobs and to identify the originator of the print job...
  • Page 53 Understanding the printer menus Menu item Description Timeout for HTTP/FTP Specify the amount of time before the server connection stops. Requests 1–299 (30*) Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 54 Understanding the printer menus Menu item Description Enable USB Port Enable the standard USB port. Enable* Disable Note: An asterisk (*) next to a value indicates the factory default setting. Google Cloud Print Menu item Description Registration Register the printer to the Google Cloud Print server. Register Options Print directly from your Google account.

  • Page 55: Usb Drive

    Understanding the printer menus Menu item Description Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secured. Off* Note: An asterisk (*) next to a value indicates the factory default setting. USB Drive Note: This menu appears only in some printer models.

  • Page 56: Security

    Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Separator Sheets...
  • Page 57 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
  • Page 58 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
  • Page 59 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same file name without overwriting...

  • Page 60: Reports

    Understanding the printer menus Miscellaneous Menu item Description Print Permission Let the user log in before printing. Off* Security Reset Jumper Specify the effect of using the security reset jumper. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. •...

  • Page 61: Help

    Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Help Menu item Description...

  • Page 62: Securing The Printer

    Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.

  • Page 63: Restoring Factory Default Settings

    Securing the printer Restoring factory default settings From the control panel, navigate to: > Settings > > Device > > Restore Factory Defaults Select Restore all settings, and then press Select Restore, press , and then select Start. Statement of Volatility Type of memory Description Volatile memory...

  • Page 64: Maintaining The Printer

    Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
  • Page 65 Maintaining the printer Using the Push Button method From the control panel, navigate to: > Settings > > Network/Ports > > Wireless > Select Wi‑Fi Protected Setup, and then press Select Start Push Button Method, and then press Follow the instructions on the display. Using the personal identification number (PIN) method From the control panel, navigate to: >...

  • Page 66: Cleaning The Printer

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
  • Page 67 56F3X0E 56F4X0E 56F5X0E 56F6X0E yield Corporate Return Program toner cartridge* Ultra high yield 56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E Corporate Return Program toner cartridge* * Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator.
  • Page 68 Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner is exhausted. Item Part Number Return Program imaging unit 56F0Z00 Regular imaging unit 56F0ZA0 * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator.
  • Page 69 Part Number Corporate Return Program imaging unit* 56F0Z0E * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Ordering a maintenance kit Match the maintenance kit to the printer voltage.

  • Page 70: Replacing Parts And Supplies

    Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Remove the used toner cartridge.
  • Page 71 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A.
  • Page 72 Maintaining the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit.
  • Page 73 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 74 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
  • Page 75 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
  • Page 76 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 77 Maintaining the printer Remove the tray insert, and then flip the tray base.
  • Page 78 Maintaining the printer Remove the used pick roller assembly. Unpack the new pick roller assembly.
  • Page 79 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.

  • Page 80: Moving The Printer

    Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 81: Saving Energy And Paper

    Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Configuring power save mode settings Eco‑Mode...

  • Page 82: Recycling

    Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area.
  • Page 83 Maintaining the printer When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box. Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling.

  • Page 84: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...

  • Page 85: Identifying Jam Locations

    Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...

  • Page 86: Paper Jam In Door A

    Clearing jams Paper jam in door A Remove the tray. Open door A. Remove the toner cartridge.
  • Page 87 Clearing jams Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 88 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides. Insert the toner cartridge. Note: Use the arrows inside the printer as guides.

  • Page 89: Paper Jam In The Rear Door

    Clearing jams Close door A. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.

  • Page 90: Paper Jam In The Standard Bin

    Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.

  • Page 91: Paper Jam In The Duplex Unit

    Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.

  • Page 92: Paper Jam In Trays

    Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 93 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide.

  • Page 94: Troubleshooting

    Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
  • Page 95 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read flash drive Action Step 1...

  • Page 96: Issues With Supplies

    The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging...

  • Page 97: Paper Feed Problems

    Troubleshooting All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
  • Page 98 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Make sure that the paper type is set to Envelope. From the control panel, navigate to: > Settings > > Paper > > Tray Configuration > > Paper Size/Type Send the print job.
  • Page 99 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...

  • Page 100: Printing Problems

    Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: > Settings > > Paper > > Tray Configuration > > Paper Size/Type > Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact...
  • Page 101 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
  • Page 102 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
  • Page 103 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Replace textured paper with plain paper. Print the document. Is the print dark? Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
  • Page 104 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are fine lines not printed correctly?
  • Page 105 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the paper folded or wrinkled? Step 3 Contact...
  • Page 106 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 107 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 108 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints?
  • Page 109 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
  • Page 110 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Check the status of the toner cartridge, and replace if necessary. From the control panel, navigate to: Status/Supplies > Supplies Print the document. Is the print light? Step 5 Go to step 6.
  • Page 111 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 112 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 2 Go to step 3.
  • Page 113 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded. •...
  • Page 114 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3. The problem is solved.
  • Page 115 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 116 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 117 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 118 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 119 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 120 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
  • Page 121 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
  • Page 122 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 123 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
  • Page 124 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Reduce the number of pages to print. Print the document. Is the printer still printing slow? Step 4 Go to step 5. The problem is solved. Connect the printer cable securely to the printer and the computer, print server, option, or other network device.
  • Page 125 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check if the printer is on. Resolve any error messages that appear on the display. Print the document. Is the document printed? Step 3 The problem is Go to step 4. solved.
  • Page 126 Troubleshooting Action Step 3 Go to step 4. Turn on the printer. Check if the printer is on. Is the printer on? Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer.

  • Page 127: Contacting Customer Support

    Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

  • Page 128: Upgrading And Migrating

    Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – IPDS – PRESCRIBE • Local interface card – Thin Parallel • Internal print server – Marknet N8370 802.11 a/b/g/n/ac Wireless Print Server Accessing the controller board...
  • Page 129 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 130 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 131 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 132 Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.

  • Page 133: Software

    • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.

  • Page 134: Firmware

    Upgrading and migrating Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
  • Page 135 Upgrading and migrating For more information on updating the device firmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required flash file. Apply the changes.

  • Page 136: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 137 Notices Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Android and Google Play are trademarks of Google LLC.
  • Page 138 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
  • Page 139 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
  • Page 140 Scan The product is scanning hard‑copy documents. Ready The product is waiting for a print job. 8 (B2546, M1246, MS521), 9.5 (B2650, MS621) Sleep Mode The product is in a high‑level energy‑saving mode. 2 (B2546, M1246, MS521), 2.2 (B2650, MS621) Hibernate The product is in a low‑level energy‑saving mode.
  • Page 141 Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain one of the following modular components: Lexmark Regulatory Type/Model Number LEX-M07-001;...
  • Page 142 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 143 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 144 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 145 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or...
  • Page 146 ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative.

  • Page 147: Index

    82 in the standard bin 90 contacting customer support 127 trays 92 control panel buttons 12 Google Cloud Print indicator light 12 using 21 Lexmark Mobile Print using 12 using 21 controller board linking trays 17 accessing 128...
  • Page 148 HTTP/FTP Settings 52 blank or white pages 100 Image 40 crooked or skewed print 113 Information Sent to Lexmark 30 dark print 102 IPSec 50 noise emission levels 137 fine lines are not printed Job Accounting 36 Non‑Lexmark supply 96...
  • Page 149 25, 33 printing 97 printer messages safety information 5, 6, 7 incorrect margins 108 Non‑Lexmark supply 96 securing printer memory 63 jammed pages are not Replace cartridge, printer region security slot reprinted 100 mismatch 96...
  • Page 150 firmware flash file 134 USB port enabling 95 USB printer port 11 using genuine Lexmark parts 66 genuine Lexmark supplies 66 vertical dark lines on prints 120 vertical streaks on prints 120 volatile memory 63 erasing 62 white lines 122...

This manual is also suitable for:

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