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Troubleshooting
USB/parallel interface card does not operate correctly
Action
Step 1
Make sure the USB or parallel interface card is installed.
a
Install the USB or parallel interface card. For more information, see
"Installing an Internal Solutions Port" on page
b
Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features list?
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely connected to
the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?
Paper feed problems
Jammed pages are not reprinted
Action
Turn on Jam Recovery.
a
From the home screen, navigate to:
> Settings > General Settings > Print Recovery
b
From the Jam Recovery menu, touch the arrows to scroll to On or
Auto.
c
Touch Submit.
Do pages reprint after a jam?
Yes
Go to step 2.
16.
The problem is solved. Contact
Yes
The problem is solved. Contact
265
No
Check if you have a
supported USB or
parallel interface card.
Note: A USB or parallel
interface card from
another printer may
not work on this
printer.
customer
support.
No
customer
support.
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