Lexmark B2865 User Manual page 160

Troubleshooting
Action
Step 2
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Does gray background appear on prints?
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting from the printer control
panel.
b
Print the document.
Does gray background appear on prints?
Step 4
Check the status of the toner cartridge, and replace if necessary.
a
From the control panel, navigate to:
Status/Supplies > Supplies
b
Print the document.
Does gray background appear on prints?
Step 5
Check if the imaging unit serial number has 12, 13, or 14 in the fourth
and fifth digits. For example, CAS13xxxxxxx.
Does the serial number have 12, 13, or 14 in the fourth and fifth
digits?
Yes No
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Go to step 6. Contact
support.
160
customer