Lexmark B2865 User Manual page 165

Troubleshooting
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 3
a
Replace the toner cartridge.
b
Print the document.
Is the print mottled?
Step 4
Check if the mottled print only appears on the edges or back side
of the pages.
Is the print mottled only on the edges or back side of the pages?
Step 5
a
Replace the transfer roller.
b
Print the document.
Is the print mottled?
Yes No
Go to step 2. The problem is
solved.
Go to step 4. Go to step 3.
Go to step 4. The problem is
solved.
Go to step 5. Go to step 6.
Go to step 6. The problem is
solved.
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