Validating The Reported Failure - Precor TRM10/GEN06 Service Manual

Validating the Reported Failure

1 Look to see if there is an error in the error log. This is often the
source of vital information to point your troubleshooting in the right
direction. Write down the errors and the odometer readings that are
reported in the log and then clear the error log by pressing and
holding the "Quick Start" key.
2 Run the unit in normal user mode and verify that the reported failure
occurs. Make note of any other observations of things that occur at
the time of the failure.
3 Run the unit in the service access software per the procedure in
section 5 (5-1-7-6-5-7-6-1, Hardware Validation Tests), and verify
that the console (display, keypad, and heart rate) functions are
working normally.
NOTE: Keep in mind that if a key on the keypad does not function, the lower
control module will not be aware of any request for action that the user has
initiated. In this case the cause for the failure would not be in the lower
portion of the unit, and no errors will be logged.
4 Run the unit in the service access software per the procedure in
section 5 (5-1-7-6-5-7-6-1, Hardware Validation Tests), and verify
that the machine (belt speed and incline) functions are working
normally.
NOTE: If a failure is observed in user mode but works perfectly in the
hardware validation tests, this could be an indication that a setting in the
club parameters has been incorrectly set. It is also important to keep in
mind that some problems are weight (load) related and you may need to
recreate that condition.
5 Look at the error log again to see what errors have returned.
will validate that they are real and current errors.
the previous errors that were cleared, but understand that the
odometer reading when compared to the total unit odometer reading will
determine how recent the error message occurred.
NOTE: If no error codes are present but the system is not operating
normally, such as irregular or rough drive motor movement, follow the
troubleshooting steps for the most directly related troubleshooting topic.
6 Look up the current service bulletins for this unit. If no service
bulletin exists for this issue, continue with the troubleshooting
steps for the system that is failing (Power & Control, Drive Motor
System, Incline System, Communication, Belt & Deck, Auto Stop, or
Heart Rate).
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