Troubleshooting - Interacoustics OtoRead Operation Manual

Troubleshooting

1. Problem:
Instrument does not turn on.
Solutions:
• The DOWN arrow key must be pressed for a full second.
• Check that the batteries are installed correctly.
• Install new batteries.
2. Problem:
The test will not start even though the instrument is in an ear canal.
Solutions:
• Try a different size eartip.
• Verify that the eartip is sealed in the ear canal via feedback from
the NOISE and VOLUME bars during AUTO-START.
• Check that the instrument starts when inserted in the calibration
cavity.
• Reseat or replace the probe tip.
3. Problem:
The printer doesn't print.
Solutions:
• Press the button on the printer and try again.
• Make sure the printer power supply is inserted into an outlet.
• If paper comes out of the printer but there is no text on the paper
then the paper is in backwards. Remove the paper and reinstall the
paper so that it feeds from the bottom of the roll.
• Check that the printer cable is correctly attached to the cradle and
the printer.
• Are there any tests in memory to be printed?
4. Problem:
"Printer paper low" message appears on LCD.
Solutions:
• Open printer cover and reposition or replace the paper roll.
OtoRead Screner Trouble Shooting Page 48