Faq/Troubleshooting; Hardware - Interacoustics Sera Additional Information

FAQ/Troubleshooting

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Hardware

Problem
Sera will not switch
TM
on when placed in the
cradle.
Device states that no
probe is connected
while there is a probe
attached.
No printer found when
printing from Sera
TM
to a wireless printer.
D-0114042-D – 2020/03
Sera™ - Additional Information
Explanation
If a battery is run completely
empty, it is possible that even
after starting to recharge it, the
power is not yet sufficient to
support the tasks needed in
Sera . In this event, Sera
TM
will not allow itself to start up.
When the battery in Sera
nearly empty it shuts off power
to the probe.
Probe cable is not completely
inserted into the connector.
After the wireless printer is
switched on it typically takes
10 to 30 seconds to restore
the connection.
Solution
Check power supply to the cradle
Check if the cradle light is solid green,
indicating that Sera
charging
TM
is Charge the Sera
TM
Detatch and re-attach the probe ensuring it is
firmly attached to the connector.
Wait until connection is restored or;
Switch the wireless printer on before starting
the measurement so connection is available
when measurement has been completed.
is placed correctly and is
TM
battery
TM
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