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4.
I cannot login the administration page.
Please check if you have the administrator authority. Only administrators are allowed
to login VioStor.
5.
The live video is not clear or smooth sometimes.
A.
The image quality may be restricted and interfered by the actual network traffic.
B.
When there are multiple accesses to the camera or the VioStor server, the image
quality will be reduced. And it is recommended to have three simultaneous
connections to the monitoring page at maximum. For better recording
performance, please do not open too many IE browsers to view the live video.
C.
The same camera may be shared by multiple VioStors for recording at the same
time. Please use dedicated cameras.
6.
The alarm recording does not function.
A.
Please login the administration page and go to Camera Settings-Alarm Settings.
Make sure alarm recording is enabled for the camera.
B.
When using Panasonic BB-HCM311 cameras, the camera firmware must be
upgraded to v1.3 for alarm recording to work properly.
C.
If VioStor is installed behind a router while the network camera is not, alarm
recording will not work.
D.
When alarm recording is enabled, make sure you have configured the number of
days that alarm recordings will be retained in Camera Settings-Advanced Settings.
Otherwise, the recordings may be overwritten.
7.
The estimated storage space for recording displayed in Recording Settings
page is different from the actual value.
This estimated value is for reference only. The actual disk space may vary according
to the image contents, network environment, and the performance of the cameras.
8.
The screen is displayed abnormally with strange horizontal lines when the
resolution of Panasonic BB-HCM381 camera is set as 640x480.
This is due to the interlaced scanning design of the camera. Please login the camera's
configuration page and go to Setup->Camera->Vertical Resolution. Then configure
the setting as 240.
9.
The E-map cannot be displayed correctly.
Please check the file format. VioStor supports E-map in JPEG only.
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