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QNAP VioStor-101V User Manual

Network video recorder
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VioStor-101V
Network Video Recorder

User Manual

Version: 1.0.0
©Copyright 2007. QNAP Systems, Inc. All Rights Reserved
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Summary of Contents for QNAP VioStor-101V

  • Page 1: User Manual

    VioStor-101V Network Video Recorder User Manual Version: 1.0.0 ©Copyright 2007. QNAP Systems, Inc. All Rights Reserved...
  • Page 2 All brands and products names referred to are trademarks of their respective holders. LIMITED WARRANTY In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid for the product from direct, indirect, special, incidental, or consequential software, or its documentation. QNAP makes no warranty or representation, expressed,...
  • Page 3 Important Notice Reading instruction Please read the safety warnings and user manual carefully before using this product. Power supply This product can only be used with the power supply provided by the manufacturer. Service Please contact qualified technicians for any technical enquires. Do not repair this product by yourself to avoid any voltage danger and other risks caused by opening this product cover.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents ......................4 Safety Warning ....................... 7 Chapter 1. Introduction of VioStor ................8 Product Overview ..................8 Features ...................... 8 System Architecture ................. 11 Check Package Contents ................13 Hardware Illustration ................14 Chapter 2. Install VioStor ..................
  • Page 5 5.2.3 View System Settings ..............44 Network Settings ..............45 5.3.1 TCP/IP Configuration ..............45 5.3.2 DDNS (Dynamic Domain Name) Service ........46 5.3.3 File Services ................. 47 5.3.4 Host Access Control ..............48 5.3.5 View Network Settings ..............49 Device Configuration ............
  • Page 6 5.8.3 System Information ..............71 Chapter 6. System Maintenance ................72 Reset Administrator Password and Network Settings ......72 Power Outage or Abnormal Shutdown ............ 73 Mirrored Disk Hot Swapping..............73 Chapter 7. Troubleshooting ................... 74 Appendix A Hard Disk Recommendation List............77 Appendix B LED Indication..................

  • Page 7: Safety Warning

    Safety Warning This product can operate normally in the temperature of 0ºC ~35ºC and relative humidity of 0%~85%. Please make sure the environment is well-ventilated. The power cord and devices connected to this product must provide correct supply voltage. Do not place this product in direct sunlight or near chemicals. Make sure the temperature and humidity of the environment are in optimized level.

  • Page 8: Chapter 1. Introduction Of Viostor

    Chapter 1. Introduction of VioStor 1.1 Product Overview Thank you for choosing VioStor-101 Network Video Recorder (hereafter referred to as VioStor). VioStor is a dedicated network storage device for storing the recordings of network cameras actively. It integrates the advanced recording functions of popular network cameras into a user-friendly web UI.
  • Page 9 Picture-in-Picture mode Smart control of PTZ (Pan, Tilt, Zoom) & speed dome camera by direct clicking on video screen. Support monitoring preset position control. E-map function for easy preview of the camera location. Real-time e-mail notification to user upon alert events. Easy playback searching by date &...
  • Page 10 High Reliability and Smart Features Support extra secure data protection by RAID 1 (Mirroring) technology. Support RAID 0, JBOD (Just a Bunch of Disks/ Linear) disk volume configuration. Intelligent automatic system startup when power resumes after power outage. Support UPS (Uninterruptible Power Supply) system for 24x7 services. Convenient video backup to external USB storage by One Touch auto video backup button.

  • Page 11: System Architecture

    1.3 System Architecture The following illustrations show how VioStor can be applied in different network environment. Network Surveillance Installation for SOHO and SMB Remote monitoring and playback over the Internet...
  • Page 12 Central surveillance deployment for international enterprise...

  • Page 13: Check Package Contents

    1.4 Check Package Contents Please check that your VioStor package contains all the following items: Network Video Recorder Adaptor Power Cord CD-ROM (User manual & Quick Installation Screws utility inclusive) Guide Ethernet Cable Stand x 2...

  • Page 14: Hardware Illustration

    1.5 Hardware Illustration One Touch Auto Video Backup Button USB 2.0 Port LED Indicators Power Button USB 2.0 Ports eSATA Port Giga LAN Port Password & Network Settings Reset Button Power Connector 10. K-lock Security Slot...

  • Page 15: Chapter 2. Install Viostor

    Chapter 2. Install VioStor Pre-installation Notice Before installing VioStor, please make sure the following items are ready: Network connection devices Network cameras are configured The computer for configuring VioStor and connection 1 hard disk 1 Philips screwdriver Personal Computer Requirements For better system performance, your computer should at least fulfill the following requirements: CPU: Intel®...
  • Page 16 Security Setting of Web Browser Please make sure the security level of the IE browser in Internet Options is set to Medium or lower.

  • Page 17: Install Hardware

    Before you start to use VioStor, please install the hardware and configure the system. 2.1 Install Hardware Please follow the steps below to install the hardware: Install the hard disk. Connect the network cable and power cord. Turn on the server. Pull out the front case of VioStor as shown below.
  • Page 18 After installing the disk, cover VioStor with the front case and fasten the round head screws. Then place VioStor vertically on the stands. Connect the network cable. Connect the power cord and plug in the power cord to the socket.
  • Page 19 Turn on the VioStor. The server will beep once. Please wait for a while until the server beeps another time. The server has started up successfully.

  • Page 20: System Configuration

    Execute the product CD, the following menu will be shown. Select “Install QNAP Finder”. Follow screen instructions to install QNAP Finder. QNAP Finder will run automatically then. If you are using Windows XP SP2, the following screen will be shown. Please select “Unblock”.
  • Page 21 Execute Quick Setup QNAP Finder will detect the VioStor in the network and ask if you want to perform quick setup. Click OK to continue. Note: If VioStor is not found, click Refresh to try again. You must enter the administrator name and password to perform quick setup.
  • Page 22 The first page of the Quick Setup Wizard will be shown. Click Next to continue and complete the configuration. Note: Please make sure all the network cameras are configured and connected to the network. VioStor will restart after changing the settings. When quick setup is completed, click Finish to continue.
  • Page 23 Connect to VioStor After finishing quick setup, you will return to the main screen of QNAP Finder. Select a VioStor on the menu and double click the server name to enter the monitoring screen. You must enter a correct user name and password to access the server. Then...
  • Page 24 The first time you connect to the server, please install ActiveX. Follow the instruction to install ActiveX. When the live video is displayed and the recording indicator is shown, you have successfully installed VioStor.

  • Page 25: Chapter 3. Start To Use Viostor

    3.1 Connect to VioStor Follow the steps below to connect to VioStor monitoring page: Open an IE browser and enter the IP address of VioStor. Or execute the QNAP Finder shortcut on the Desktop. When the following screen is shown, double click the name of VioStor.
  • Page 26 Enter the user name and password to login VioStor. Default User name: administrator Default Password: admin To view VioStor live video, you must install the VioStor ActiveX control first. Follow browser's instructions to install it.

  • Page 27: Monitoring Page

    3.2 Monitoring Page When you have successfully logged in VioStor, the monitoring page will be shown. Select the display language. You can view the live video from cameras, view E-map and storage status, adjust display mode, enable manual recording, take snapshot etc.
  • Page 28 Snapshot: Take a snapshot on the selected camera. When the picture is shown, right click the picture to save it to the computer. Manual recording: Enable or disable manual recording on the selected camera. Administrator can enable or disable this option in system configuration page.

  • Page 29: Live Video Window

    3.2.1 Live Video Window If the camera is properly configured, you can see the current video from the remote network camera within live video window. If your camera supports pan and tilt functions, you can click on the video window directly to adjust the viewing angle.

  • Page 30: Display Mode

    Connection Message When VioStor fails to display a camera, a message will be shown within the live video window. The following messages may be shown: Connecting If the network camera is located in remote network or Internet, it may take some time to establish connection to the camera.

  • Page 31: Ptz Camera Control Panel

    3.2.3 PTZ Camera Control Panel PTZ stands for Pan/ Tilt/ Zoom camera control. You can do PTZ control on the selected camera. These functions are available depending on the camera model; please refer to the user manual of the camera. Zoom out: Increase the field of vision Adjust PT angle...

  • Page 32: Chapter 4. Playback Video Files

    Chapter 4. Playback Video Files To playback recording video of VioStor is very easy to use. VioStor provides an intuitive web interface to search and play recording files, no extra software installation is necessary. In addition, you can use network file services to access the recorded video files directly.
  • Page 33 Select a network camera. Click on the date in Start Time section and select the start date and time to search for video files. Then select the end date and time. Click the search button A list of search result will appear on the right. Click to play the video file to download the file to your PC.
  • Page 34 When you select to play a file on the list, the video file will be played in the player on the left. Tip: Double click on the player window to switch to full screen. When you click , the video file will be downloaded to your PC automatically. Note: If you do not have access authority of the cameras, you will not be able to get the recording file list and play the video recordings of the cameras.

  • Page 35: Access Recordings Via Network File Service

    4.2 Access Recordings via Network File Service VioStor provides the following three network file services for users to access the recorded video files on VioStor: Windows Network Neighborhood (SMB/CIFS) Web File Manager (HTTP) FTP Server (FTP) Note: To access the video files directly via these protocols, you are required to enter user name and password with administrator privileges.

  • Page 36: Web File Manager (Http)

    4.2.2 Web File Manager (HTTP) You can access recorded files from web browser by: In Web Playback Interface, click button. 4.2.3 FTP Server (FTP) You can access recorded files through FTP protocol by either: In Web Playback Interface, click button. In Windows Internet Explorer, enter the following address “ftp://username:password@viostor_ip_address/”...

  • Page 37: Chapter 5. System Administration

    Chapter 5. System Administration To login VioStor system configuration page, please login the monitoring page as an administrator and click The System Administration home page will be open as below:...
  • Page 38 If the system is not configured yet, the Quick Configuration page will be open to guide you through the setup steps first. If there are questions, click on the help button on the top right hand corner. The functions of the buttons are described below: Return to monitoring page Playback recorded video View On-line help...

  • Page 39: Quick Configuration

    5.1 Quick Configuration Please follow the instructions on the web page to configure VioStor. Note: All changes to the settings will be effective only when the last step is applied. Step 1. Enter the server name. Step 2. Change the administrator password or select to use the original password. Step 3.
  • Page 40 Step 4. Enter the IP address, subnet mask and default gateway of the server. Step 5. Select the disk configuration to initialize the disk volume for the first time configuration. All data on the disk(s) will be deleted.
  • Page 41 Step 6. Initialize IP camera setting. You can add up to 4 cameras in camera setting. Select the camera model; enter the camera name and IP address of the camera, and the user name and password to login the camera. You can also enable or disable recording on each camera, test connection to the cameras and then click Save to apply the changes.
  • Page 42 Congratulations! Quick configuration is completed and you can start to use VioStor. Click Start Monitoring to view the live video from the cameras or click Close to return to the system administration home page.

  • Page 43: System Settings

    5.2 System Settings You can configure basic system settings including server name, date & time, and view the system settings. 5.2.1 Server Name Enter the name of VioStor. The server name can be 14 characters long at maximum, which supports alphabets, numbers and hyphen (-). The server does not accept names with space or names in pure number.

  • Page 44: View System Settings

    Synchronize with an Internet time server automatically You can enable this option to update the date and time of the system automatically with specified NTP (Network Time Protocol) server. Enter the IP address or domain name of the NTP server, e.g. time.nist.gov, time.windows.com. Then enter the time interval for adjusting the time.

  • Page 45: Network Settings

    5.3 Network Settings You can configure WAN and LAN settings, DDNS service, file service, host access control and view network settings in this section. 5.3.1 TCP/IP Configuration You can select one of the following two methods to configure the TCP/IP settings of VioStor.

  • Page 46: Ddns (Dynamic Domain Name) Service

    5.3.2 DDNS (Dynamic Domain Name) Service DDNS service enables users to connect VioStor via domain name directly. There is no need to know the real IP address of the server. To enable DDNS service, you have to register a DDNS account from a DDNS provider. Please refer to Appendix Note: VioStor currently supports the DDNS service provided by: DynDNS (http://www.dyndns.org/)

  • Page 47: File Services

    5.3.3 File Services You can enable SMB/ CIFS file service, Web File Manager and FTP service to access the recorded video files. These settings are enabled by default. If your VioStor is installed behind the router, you could enable FTP port mapping, so that users from external network can access VioStor via FTP (please refer Appendix Passive FTP Port Range...

  • Page 48: Host Access Control

    5.3.4 Host Access Control Specify the connections to be allowed and denied to access VioStor. Choose one of the following options to restrict access from a network or an IP address (host) to the server: Allow all connections (Default setting) Allow connection from all hosts to the server.

  • Page 49: View Network Settings

    5.3.5 View Network Settings You can view current network settings and status of VioStor in this section.

  • Page 50: Device Configuration

    5.4 Device Configuration You can configure SATA disk, USB disk and UPS settings in this section. 5.4.1 SATA Disk This page shows the model, size and current status of the disk(s) installed on VioStor. You can format and check disks, and scan bad blocks on the disks. When the SATA disks are formatted, VioStor will create the following default share folders: record_nvr: The folder for saving regular recording files record_nvr_alarm: The folder for alarm recording...
  • Page 51 You can create the disk volume of the following type: Single Disk Volume Each disk will be used as a standalone disk. However, if a disk is damaged, all data will be lost. Note: If there is only one hard disk, please install it in the tray of HDD1. RAID 1 Mirroring Disk Volume RAID 1 (mirroring disk) protects your data by automatically backing up the contents of one drive onto the second drive of a mirrored pair.

  • Page 52: Usb Disk

    5.4.2 USB Disk VioStor supports USB disks for backup storage. Connect the USB device to the USB port of the server, when the device is successfully detected, the details will be shown on this page.

  • Page 53: Ups

    UPS Model Select the UPS model on the list. If your UPS is not available on the list, please contact the distributor or the technical support of QNAP. IP Address of UPS If you select “APC UPS with SNMP Management”, please enter the IP address of the UPS.

  • Page 54: User Management

    5.5 User Management The server can be accessed by multiple users. For easier management and better control of users’ access right, you have to organize users, user groups and their access right control. Note: The server supports up to 32 users (including system default users). You can create new users when necessary.

  • Page 55: Create User

    5.5.1 Create user User Name The user name cannot be pure number. It must not exceed 32 characters. It is case-insensitive and supports double-byte characters, such as Chinese, Japanese, and Korean except: " / \ [ ] : ; | = , + * ? < > ` ' Password The password is case-sensitive and can be 16 characters long at maximum.

  • Page 56: Edit User

    5.5.2 Edit User Select a user on the list and click Edit. You can change the password, assign system administration and camera access control. However, the user name cannot be changed.

  • Page 57: Delete User

    5.5.3 Delete User To delete a user, select a user on the list and click Delete. Click OK to confirm. Note: System administrator cannot be deleted.

  • Page 58: Camera Settings

    5.6 Camera Settings You can configure network camera, recording, schedule, alarm, and advanced settings. 5.6.1 Camera Configuration Please follow the steps below to configure the network cameras. Select a camera number (1, 2, 3, and 4). Select a camera model. Enter the camera name.

  • Page 59: Recording Settings

    5.6.2 Recording Settings Select a camera on the list and configure the recording resolution, frame rate and quality. You can also enable manual recording. Click Apply to save the settings. Resolution: Select the recording resolution. Frame rate: Adjust the frame rate for recording. Note that the frame rate of the camera may be affected by the traffic of the network.

  • Page 60: Schedule Settings

    5.6.3 Schedule Settings You can select continuous recording or scheduled recording. The default setting is continuous recording. To set up a recording schedule, please select a camera number on the list. Then select the date and time and click Add. Click Apply to add the setting for the camera or click Apply to all cameras to apply to setting to all cameras.

  • Page 61: Alarm Settings

    5.6.4 Alarm Settings You can enable alarm recording of the cameras. Recording will be triggered by alarm input of the camera or motion detected by the camera. You could Activate alarm recording only on selected schedule which would take effect by alarm input or motion detection in the period of recording schedule.

  • Page 62: Advanced Settings

    5.6.5 Advanced Settings You can configure advanced recording settings in this section. Maximum period for each recording file: Configure the maximum length of each recording file (maximum 15 min). When the available storage is less than …GB: Select the action to take when the available storage is less than the preset level.
  • Page 63 Pre/Post Alarm Recordings Start recording video …second(s) before the event occurs: Enter the number of seconds to start recording before an event occurs. Stop video recording …second(s) after the event ends: Enter the number of seconds to stop recording after an event ends. The maximum number of seconds for the above settings is 300, i.e.

  • Page 64: System Tools

    5.7 System Tools System Tools enable you to optimize the system maintenance and management. You can set alert notification, restart or shut down the server, configure hardware settings, system update, back up/ restore/ reset settings, set E-map and do ping test.

  • Page 65: Restart/ Shut Down

    5.7.2 Restart/ Shut Down Follow the steps below to restart or shut down the server. Enter the administration page and select Restart/ Shutdown in System Tools. Click Restart to reboot the server or Shut Down to turn off the server. 5.7.3 Hardware Settings You can enable or disable the hardware functions of the server.
  • Page 66 Auto power on when power resumes after power loss When this function is enabled, the server will turn on automatically when the power resumes after power loss. Enable front video backup button VioStor supports direct copy of recording data on the server to the connected USB device via the USB port.

  • Page 67: System Update

    Failed to do so may cause the system unable to start up. Note: If the system is running properly, you do not need to update the firmware. QNAP is not responsible for any forms of data loss caused by improper or illegal system update.

  • Page 68: Backup/ Restore/ Reset Settings

    5.7.5 Backup/ Restore/ Reset Settings To backup all settings, including user accounts, server name and network configuration etc., click Backup and select to open or save the setting file. To restore all settings, click Browse… to select a previously saved setting file and click Restore to confirm.

  • Page 69: Ping Test

    5.7.7 Ping Test To test the connection to a specific IP address, enter the IP address and click Test.

  • Page 70: Logs & Statistics

    5.8 Logs & Statistics 5.8.1 Event Logs The server can store thousands of recent event logs, including warning, error and information messages. In case of system malfunction, event logs (only in English) can be retrieved to analyze system problems. 5.8.2 On-line Users List You can view the record of users currently logged on and previously logged on to the system.

  • Page 71: System Information

    5.8.3 System Information This page shows the current system status for diagnosis.

  • Page 72: Chapter 6. System Maintenance

    Chapter 6. System Maintenance This section provides a general overview on system maintenance. 6.1 Reset Administrator Password and Network Settings To reset the administrator password and network settings, press the reset button of the server for five seconds. A beep sound will be heard. After resetting the system, you can login the server with the default user name and password: Default user name: administrator...

  • Page 73: Power Outage Or Abnormal Shutdown

    6.2 Power Outage or Abnormal Shutdown In case of power outage or improper shutdown of the server, the server will resume to the state before it is shut down. If your server does not function properly after restart, please do the following: If the system configuration is lost, configure the system again.

  • Page 74: Chapter 7. Troubleshooting

    Chapter 7. Troubleshooting The monitoring screen did not display. Please check the following: Check if you have installed ActiveX when logging in the monitoring page. Set the security level to “Medium” or lower in Internet Options of IE browser. Make sure VioStor is turned on and the network is correctly connected. The IP address of VioStor does not conflict with other devices in the same subnet.
  • Page 75 Check if VioStor is turned on. Check the network connection of the computer and VioStor. Refresh QNAP Finder and check the IP address of VioStor. Make sure you have turned off all firewall software on your computer. The changes to the system configurations cannot take effect.
  • Page 76 11. I cannot use the SMB, FTP and Web File Manager of VioStor. Please go to Network Settings-File Services page and check if these three functions are enabled. When VioStor is installed behind a router and the access to VioStor is outside the router, you will not be able to use SMB and FTP services.

  • Page 77: Appendix A Hard Disk Recommendation List

    VioStor. It is recommended to use the disk models listed here. Other hard disk models that are not tested by QNAP may or may not work properly with VioStor. For more updated compatible hard disk information, please visit QNAP website at http://www.qnap.com/.
  • Page 78 Maxtor Rotational Capacity Buffer Size Model Name Model No. Interface Speed (GB) (MB) (RPM) SATA II 3Gb/s QuickView 500 3H500F0 7200 with NCQ SATA II 3Gb/s 7200 QuickView 500 3H400F0 with NCQ DiamondMax SATA 1.5Gb/s 6L300S0 7200 with NCQ DiamondMax SATA 1.5Gb/s 6B300S0 7200...
  • Page 79 Western Digital Rotational Model Capacity Buffer Size Model No. Interface Speed Name (GB) (MB) (RPM) WD Caviar® WD5000KS SATA II 3Gb/s 7200 SE16 WD Caviar® WD4000KS SATA II 3Gb/s 7200 SE16 WD Caviar® WD4000KD SATA 1.5Gb/s 7200 SE Serial ATA WD Caviar WD4000YR SATA 1.5Gb/s...

  • Page 80: Appendix Bled Indication

    Appendix B LED Indication VioStor provides LED indicators for you to indicate system status and information easily. Power 　 LAN 　 HDD2 　 HDD1 　 System Status 　 USB Status When the system is turned on, you will see the following LED indication: The power LED will become blue;...
  • Page 81 Other Status Action In Process Finished Blink in blue Blue Power Update firmware Blink in green and Green System Status red alternatively (long beep thrice) Blink in blue Power System shut down Off with a short System Status beep HDD standby mode System Status RAID 1 degraded mode System Status...

  • Page 82: Appendix C Dynamic Domain Name Registration

    Appendix C Dynamic Domain Name Registration VioStor supports DDNS service provided by DynDNS. You can go to DynDNS website http://www.dyndns.org/ to register a dynamic domain name. Configure and activate DDNS service to enable the Internet users to access your VioStor via this dynamic domain name. When the ISP assigns a new WAN IP address, VioStor will update the new address to the DynDNS server automatically.
  • Page 83 Registration Procedure Please follow the steps below to register a dynamic domain name. This guide is for reference only. If there are any changes, please refer to the instructions or documents on the web site. Open the browser and connect to http://www.dyndns.com/. Click Create Account to begin registration.
  • Page 84 Select to accept the terms of service. Configure the mailing lists if necessary. Then click Create Account. When your account is successfully created, a confirmation message will be sent to your e-mail address. Please follow the instructions in the e-mail to activate your account within 48 hours.

  • Page 85: Appendix D Product Specifications

    NTP, UPnP Camera IP address & Allow setting LAN/WAN IP address of each camera Port Utility Software QNAP Finder Discovery and quick setup Security Operation system Linux embedded, free from PC crash and virus attack The right to monitor and playback each camera can be...

  • Page 86: Hardware Specification

    Low power consumption & low noise Design Thermal solution Heat dissipation by aluminum case K-Lock Security Slot for Theft Prevention, Power cord hook Secure Design for kicking-off prevention *Designs and specifications are subject to change without notice. Please contact QNAP for updated information.

  • Page 87: Appendix E Compatible Network Camera List

    PT3117/ PT3127 ViVoTek 3000 series VS 3102 (Video Servers) VS 3100P IP6112/ 6122 IP6117/ 6127 ViVoTek 6000 series FD6112V/ 6122V PZ6112/ 6122 (Network Camera) PZ6114/ 6124 SD6112V/ 6122V *For the information of supported camera models, please visit QNAP website at http://www.qnap.com/.

  • Page 88: Appendix F Configuration Examples

    Appendix F Configuration Examples Environment 1: VioStor, IP Camera and monitoring PC are all in the same network Network Surveillance Installation for SOHO and SMB IP Address VioStor 192.168.1.1 192.168.1.100 Camera 1 192.168.1.101 Camera 2 192.168.1.102 Camera 3 192.168.1.103 In the example, just add the camera to VioStor by entering the cameras’ IP address.
  • Page 89 Environment 2: VioStor and IP camera are installed behind the router, while the monitoring PC is located remotely IP Address Mapped port in router VioStor 192.168.1.1 8000 Camera 1 192.168.1.101 8001 Camera 2 192.168.1.102 8002 Camera 3 192.168.1.103 8003 Router public IP 219.87.144.205 10.8.10.100 In this example, to allow a remote PC to connect to VioStor and the cameras, you...
  • Page 90 Step 2. Add camera to VioStor by entering the IP address of the camera in the “IP Address” settings, and the public IP address of the router and the mapped ports of the camera to the “WAN IP Address” settings. Note: When configuring the network camera, WAN IP and LAN IP must be entered.
  • Page 91 Environment 3: VioStor and IP camera are all located remotely IP Address VioStor 219.87.144.205 Camera 1 61.62.100.101 Camera 2 61.62.100.102 Camera 3 61.62.100.103 In this example, just add the camera to VioStor by adding its IP address to the “IP Address”...
  • Page 92 Environment 4: VioStor and IP camera are installed behind the router IP Address VioStor 1 192.168.1.101 VioStor 2 192.168.1.102 VioStor 3 192.168.1.103 Router public IP 219.87.145.205 In the example, to allow a PC which is located remotely to access each VioStor via FTP, you need to: Step 1.

  • Page 93: Technical Support

    Technical Support QNAP provides dedicated online support and customer service via instant messenger. You can contact us by the following means: Online Support: http://www.qnap.com/ E-mail: support@qnap.com MSN: support@qnap.com SKYPE: qnapskype...

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