Stop / Start Call Recording; Conditions; Manual Stop / Start Recording - NEC Univerge SV9100 Installation Manual

Stop / Start Call Recording

Stop / Start Recording is a licensed feature in MyCalls and allows part of a call recording to be silenced
for a period of time. This is usually required when a user is taking sensitive information such as credit
card details from a caller. The recording can be stopped manually by clicking a button in the MyCalls
Application, MyCalls Desktop, MyCalls Console or Using the Stop / Start Recording Client. MyCalls
can also be setup to detect when the user is in a particular area of an application and then automatically
pause recording.
A license is required for each MyCalls user that is logged into any MyCalls application and has the
feature enabled. The license code for SV9100 is EU400038 / EU000284 for SV8100 for each user.
The Call Recording Software doesn't need a license for Stop / Start Recording.

Conditions


Channel mapping has to be setup in order for Stop / Start Recording to work.

Stop / Start Recording is only available when users are connected directly to a trunk that is
recorded. If a call passes around a virtual loopback trunk then Stop / Start recording will not
work.

Sense Call Recording software 4.0.5 or above is required.
In the Call Recording Software in Tools > Options > Server > PCI Compliance > Detect DTMF
commands has to be enabled.

Manual Stop / Start Recording

Each user that needs to use the Manual Stop / Start Recording feature must have the feature enabled
first. This is enabled in Configure > Organisation > Call Recording.
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