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NEC UNIVERGE SV9100 System Maintenance Manual

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SV 9100
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System Maintenance Manual
NDA-31584
Issue 1.0

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  • Page 1 SV 9100 ® System Maintenance Manual NDA-31584 Issue 1.0...
  • Page 3 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
  • Page 5 Preface Before Reading this Manual This manual provides detailed information for diagnostic and maintenance information for the SV9100 system. There are three parts to this manual: Chapter 1 – Troubleshooting IP on an SV9100 System This chapter provides some helpful tips for troubleshooting IP on the SV9100 system. Chapter 2 –...
  • Page 6 THIS PAGE INTENTIONALLY LEFT BLANK...

  • Page 7: Table Of Contents

    Troubleshooting IP on an SV9100 System Section 1 Introduction ....................1-1 Section 2 Ping ......................1-1 Pinging from a PC ..................1-3 Pinging from an UNIVERGE SV9100 IP Phone ........1-3 Section 3 Packet Traces .................... 1-5 Chapter 2 System Maintenance Section 1 Introduction ....................
  • Page 8 Issue 1.0 UNIVERGE SV9100 ___________________________________________________________________________________ Section 2 Before you Start ..................3-1 Section 3 To Log On to the DIM Locally via the Ethernet Socket of the GCD-CP10 ....................3-2 Section 4 To Disconnect from the DIM Locally via the Ethernet Socket of the GCD-CP10 ....................
  • Page 9 LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 Ping Traces ........................ 1-2 Figure 1-2 Ping Usage Example ....................1-4 Figure 1-3 Trace File Example ....................1-6 Figure 3-1 SV9100 Ethernet Properties ..................3-2 Figure 3-2 SV9100 System Activity ..................... 3-3 ___________________________________________________________________________________ System Maintenance Manual...
  • Page 10 Issue 1.0 UNIVERGE SV9100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Figures...

  • Page 11: Introduction

    This is one of the most useful tools available to troubleshoot IP connectivity. PING is a standard component of Microsoft Windows® and is also implemented on the UNIVERGE SV9100 IP Phones. Ping sends a small IP packet to a specified destination and waits for a response back.

  • Page 12: Figure 1-1 Ping Traces

    Issue 1.0 UNIVERGE SV9100 Successful Ping Trace Unsuccessful Ping Trace Figure 1-1 Ping Traces 1 - 2...

  • Page 13: Pinging From A Pc

    192.168.2.100 Sends four 32-byte packets (default) to  192.168.2.100 Pinging from an UNIVERGE SV9100 IP Phone The System IP Phone has a version of ping within the Maintenance Menu. Hold down help button for 3 sec Press 3 (Ping)

  • Page 14: Figure 1-2 Ping Usage Example

    Issue 1.0 UNIVERGE SV9100 An example of ping usage: A UNIVERGE SV9100 IP Phone unsuccessfully attempts to connect to the UNIVERGE SV9100 system as shown in Figure 1-2 Ping Usage Example. UNIVERGE SV9100 192.168.2.100 Leased Line Default Gateway IP Phone Default Gateway 192.168.1.1...

  • Page 15: Packet Traces

    UNIVERGE SV9100 Issue 1.0 Examples: The UNIVERGE SV9100 IP Phone can successfully ping all devices up to  and including the local router. Anything beyond that point fails. This would suggest that the Leased Line or remote router has a problem.
  • Page 16 Issue 1.0 UNIVERGE SV9100 Figure 1-3 Trace File Example 1 - 6...

  • Page 17: Chapter 2 System Maintenance

    ROCEDURES ECTION General Information When an UNIVERGE SV9100 system is first powered up, an initialization is performed. During this process the GCD-CP10 (CPU), located in the first chassis, scans each interface slot to determine the hardware configuration used. This information is stored in the resident system program memory with the system default values.

  • Page 18: Initialization Check

    Second Initialization refreshes the system RAM without losing any memory. This completes the installation procedure for the UNIVERGE SV9100 system. The technician should check the operation of each Multiline Terminal to ensure the system is working properly.

  • Page 19: Troubleshooting

    Issue 1.0 ROUBLESHOOTING ECTION Remote Administration and Maintenance PCPro can remotely access the UNIVERGE SV9100 system for maintenance and diagnostics. The remote PC and the system are connected using a modem on the GCD-CP10 or using IP. Problem Solving To find the cause, consider all problem symptoms carefully. As each aspect of the problem is considered, the technician is guided to a probable solution.

  • Page 20: Flowcharts

    Issue 1.0 UNIVERGE SV9100 Flowcharts Condition Flowchart Page A. System Down 1. No Internal Dial Tone to any Multiline Terminal or SLT 2. No LED or Display Indications on any Multiline Terminal Partial Operations 1. Frequency Interference 2. No or Intermittent CO/PBX Ring 3.

  • Page 21: No Internal Dial Tone To Any Multiline Terminal Or Slt

    UNIVERGE SV9100 Issue 1.0 No internal Dial Tone to any Multiline Terminal or SLT Are LEDs on front of chassis panel lit on Check AC Input GCD-CP10 or any Power. other blade? Turn system Off. Disconnect all connectors and remove all blades except GCD-CP10...
  • Page 22 Issue 1.0 UNIVERGE SV9100 No LED or Display Indications on any Multiline Terminal Are LEDs on front of Check AC Input chassis panel lit on Power. GCD-CP10 or any other blade? Terminate one Multiline Terminal to controlling chassis, 1st GCD-8DLCA...
  • Page 23 UNIVERGE SV9100 Issue 1.0 Frequency Interference (RFI) Is interference only on outside calls or anytime station is off-hook? Remove one CO line Outside calls at MDF and test using RFI Event? standard SLT. Any off-hook RFI on CO Check cable for the Lines? affected terminal(s).
  • Page 24 Issue 1.0 UNIVERGE SV9100 No or Intermittent CO/PBX Ring Test to see if problem occurs on one line or several lines. Several Lines One Line See if problem occurs on Check PRG 22-04 to ensure that line is all Multiline Terminals...
  • Page 25 UNIVERGE SV9100 Issue 1.0 Call Dropping See if problem exists on all Lines. Calls dropped on all lines? lines at same time? Check DC voltages with Check outside line key a meter and AC power after call drops. with a line disturbance analyzer.

  • Page 26: Ring

    Issue 1.0 UNIVERGE SV9100 No Outside Dial Tone Access Multiline Terminal Multiline Check for Internal Terminal or SLT? Dial tone. Both Terminals Internal affected? Dial Tone? Check for Internal Dial tone. 1. Perform Second 1. Reset terminal Initialization. and test.

  • Page 27: Co/Pbx Dialing Problem: Cannot Dial Out On Co

    UNIVERGE SV9100 Issue 1.0 CO/PBX Dialing Problem: Cannot Dial Out on CO Check CO lines at MDF Check problem with test set to see if they PRG 15-03-01. only? are DTMF or DP. DTMF DTMF Line type DP or program?

  • Page 28: Multiline Terminal Function D1

    Issue 1.0 UNIVERGE SV9100 Multiline Terminal Function Problems Go to Flowchart A2. terminals? Check PRG 10-03-01for correct Station Assignment. Assignment Reassign. correct? Problem End. Perform Multiline Terminal Self Test: solved? 1. Unplug terminal line cord. 2. Hold down  and # together and plug in the line cord.

  • Page 29: Multiline Terminal Ringing D2

    UNIVERGE SV9100 Issue 1.0 Multiline Terminal Ringing Problems Intermittent Problem? Go to Flowchart C1. Consistent Check to see if problem occurs on CO or internal calls (including station-to-station or transferred calls). Internal Check to see if station is Problem? Check PRG 15-07.

  • Page 30: Multiline Terminal Dial Tone Access D3

    Issue 1.0 UNIVERGE SV9100 Multiline Terminal Dial Tone Access Problems Check to see if problem occurs on CO or Internal call. Internal CO or Internal dial Go to Flowchart A1. Go to Flowchart C3. tone? Both Go to Flowchart A1.

  • Page 31: No Dial Tone Access On Slt

    UNIVERGE SV9100 Issue 1.0 No Dial Tone Access on SLT Check PRG 10-03 for GCD-4LCA/GCD-8LCA assignments. Problem Assignment Assign Again. End. solved? correct? Both No CO Check CO line dial tone on or internal Replace SLT, and test. a Multiline Terminal.

  • Page 32: Ringing Problem On Slt

    Issue 1.0 UNIVERGE SV9100 Ringing Problem on SLT Replace SLT. Problem SLT defective. solved? Check to see if ringing problem is intermittent. Check to see if SLT is Intermittent call forwarded. Problem? Cancel call Call Forwarding. Forward? Check GCD-4LCA / GCD-8LCA for ring voltage output with AC meter.
  • Page 33 UNIVERGE SV9100 Issue 1.0 No Dial Access to Features on SLT Check to see if SLT can access internal or CO dial tone. Access dial Go to Flowchart E1. tone? Check PRG 20-06 for feature assignment. Good Feature Program COS to allow Done.
  • Page 34 Issue 1.0 UNIVERGE SV9100 Low Volume Problems All lines? Bridge on All stations? Remove it. system CO line? Replace Run a dB level test at DMARK Multiline SLT. on lines with 1 kHz test tone. No less than -8dB at MDF is Move suspected bad line to required.
  • Page 35 UNIVERGE SV9100 Issue 1.0 External Paging Problems Amplifier Install amplifier. provided? Place Test Set on output of paging at chassis port or PGD(2)-U10 ADP with all external wiring removed. External page heard on test set? External amplifier or PRG Check PRG 11-01 and PRG 11-10 ~...
  • Page 36 Issue 1.0 UNIVERGE SV9100 SMDR Output Problems (No Call Accounting System) Incoming problem only? Check PRG 35-02-08. Output Method? TCP/IP Is Output Type Set correctly? Check PRG 35-01-01. Set PRG 35-01-01 Correctly. to A 2 - 20...
  • Page 37 UNIVERGE SV9100 Issue 1.0 Is the call Does the Is SMDR Is language type trunk port Correct? included in provide Correct? SMDR? SMDR? Set Trunk to provide. Include the call type. Correct the language. Set port correctly for Check PRG 14-01-06.
  • Page 38 Issue 1.0 UNIVERGE SV9100 - - NOTES - - 2 - 22...

  • Page 39: Chapter 3 Diagnostics

    Diagnostics HAT IS VAILABLE ECTION The SV9100 has a Diagnostic Interface Module (DIM) built into the GCD-CP10 (CPU) blade. The DIM can monitor the activity of the system under the control of commands entered by the engineer. The DIM is Chapter accessed via ia the Ethernet interface of the GCD-CP10 blade.

  • Page 40: Gcd-Cp10

    Issue 1.0 UNIVERGE SV9100 DIM L N TO THE OCALLY VIA THE THERNET OCKET ECTION GCD-CP10 OF THE Connect to GCD-CP10 Ethernet socket using a crossover cable or via a hub. Set the IP address of your NIC card within the range of the SV9100 GCD-CP10. The default IP address of the GCD-CP10 is 192.168.0.10 (Sub Net Mask = 255.255.255.0)

  • Page 41: Figure 3-2 Sv9100 System Activity

    UNIVERGE SV9100 Issue 1.0 When the connection is made the following information is required: User ID: SV9100  Password: 12345678  Connection to the DIM is made and system activity is observed. Refer to Figure 3-2 SV9100 System Activity. Figure 3-2 SV9100 System Activity...

  • Page 42: Gcd-Cp10

    Issue 1.0 UNIVERGE SV9100 DIM L ISCONNECT FROM THE OCALLY VIA THE THERNET ECTION GCD-CP10 OCKET OF THE Turn off any DIM commands that you have enabled. Refer to Section 5 SV9100 DIM Commands on page 3-5. Disconnect from the terminal session.
  • Page 43 UNIVERGE SV9100 Issue 1.0 SV9100 DIM C OMMANDS ECTION Once connected to the DIM, commands are entered by typing the command (with correct syntax), and pressing Enter. To display the list of DIM commands available on the SV9100 type: help...
  • Page 44 Issue 1.0 UNIVERGE SV9100 Typed Command Displayed Result TYPE FILE DISP COPY FILE COPY FDUMP FILE DUMP(Binary) RENAME FILE RENAME DSP direct r/w LCD Request POWER Power Management CALLKEY am::Callkey module ESIU ESIU control SH3 control HELP This help display...
  • Page 45 UNIVERGE SV9100 Issue 1.0 Typed Command Displayed Result SHUTDOWN Shutdown EVNTCTRL Event Controller CIDTX Caller ID sender TONE LOCAL TONE IPPATH IP JITTER & SW P2PSTS p2pStatus[] Disp DTERMCTRL Dterm Control NWINFO Networking Information TRLHC Trillium HC layer debug information...

  • Page 46: Common Dim Commands

    Issue 1.0 UNIVERGE SV9100 DIM C OMMON OMMANDS ECTION Enter Function DIM Output Mail in 0000 Output of all system activity is Enter CAPS debug mode. turned on. The activity of all extensions and lines is No ISDN information output.
  • Page 47 UNIVERGE SV9100 Issue 1.0 The output is shown similar to that of an ISDN Layer 3 analyzer: SEND PORT = 4C1FH S ISDN : >>>>>>>>>>>>>>>>>>>> 11 A1 11 02 01 00 USL (3,2), SETUP ACK REQ 08 01 84 0D...
  • Page 48 Issue 1.0 UNIVERGE SV9100 SV9100 N DIM C OMMANDS ECTION Enter Function DIM Output NWINFO Lists the NWINFO DEBUG Networking Debug Information [ON|OFF] commands NWINFO RSRC Netport Reosurce Controller available NWINFO BLF Blf Memory Dump NWINFO TCPINIT Dummy CR data send Task refresh...
  • Page 49 UNIVERGE SV9100 Issue 1.0 Date  Enter Function DIM Output date Displays the current date / Current date/time : 1-1-2002 (TUE) 0:17:41 time and general system System build date : Jul 16 2004 16:56:25 information including [Target is North America (Electra)] GCD-CP10 software version Main software version : 00.1u...
  • Page 50 Issue 1.0 UNIVERGE SV9100 * PORT STATUS (0401 --> 000f)* PORT(PHYS) STATUS CALL HOLD 0401h(0001h) : IDLE( 0h) 0000h 0000h 0402h(0101h) : IDLE( 0h) 0000h 0000h ----h(----h) : (----h) ----h ----h no station port is assigned ----h(----h) : (----h) ----h ----h no station port is assigned...
  • Page 51 UNIVERGE SV9100 Issue 1.0 Real unit ID : 12H Version : 1.8 Firmware loaded onto the Blade Lines / unit : 8 Number of ports on the card (8ESIU) Block switch : RUN Block switch set to RUN Timeslot : 000H-00FH (16)
  • Page 52 Issue 1.0 UNIVERGE SV9100 Power  Enter Function DIM Output Power List the status of the power and Power off request : none backup battery. Power source : AC(Normal) System battery : normal Backup battery : normal No power keep requests available Power off request : The status of the power switch on the PSU ...
  • Page 53 UNIVERGE SV9100 Issue 1.0 IP R ELATED OMMANDS ECTION Enter Function DIM Output IP INFO Displays a list of IP Usage> ip info [para] information [para] : 0(IP Version) : 2 (CAPS Call Info Table Dump) : 3 (IP Station Regist Table Dump)
  • Page 54 Issue 1.0 UNIVERGE SV9100 This table shows all extensions that are registered to the SV9100 – not those that are currently connected. ########## IP Phone Table ########## --DtermIP------------------------------------------- Extension Number = 3203 SerialPort = 257 IP Address 192.168.1.131 Voice Path Port=4000...
  • Page 55 UNIVERGE SV9100 Issue 1.0 ip info 8  This command shows the GCD-CP10 IP Address information entered in PRG10-12. Example: [ CCPU IP Info ] IP Addr : 192.168. 1. 20 Sub Net Mask : 255.255.255. 0 Default Gatway : 192.168. 1.254...
  • Page 56 Issue 1.0 UNIVERGE SV9100 [RegId20][UserId:] not REGISTERED to SIP Server(1/30 8:50) [RegId21][UserId:] not REGISTERED to SIP Server(1/30 8:50) [RegId22][UserId:] not REGISTERED to SIP Server(1/30 8:50) [RegId23][UserId:] not REGISTERED to SIP Server(1/30 8:50) [RegId24][UserId:] not REGISTERED to SIP Server(1/30 8:50) [RegId25][UserId:]...
  • Page 57 113749983 192.168.001.040 00:60:B9:C1:C3:BF 113749986 192.168.102.200 00:60:B9:C2:07:4F 82736183 192.168.001.131 00:60:B9:C1:71:AA 113776316 192.168.001.121 00:30:05:44:98:5D 113778849 192.168.001.144 00:30:13:B5:D2:27 441024 192.168.001.146 00:00:86:63:25:87 113800591 192.168.001.197 00:30:13:B5:E8:79 17550119  Any NEC Infrontia device has a MAC address beginning with 00:60:b9. System Maintenance Manual 3 - 19...
  • Page 58 Issue 1.0 UNIVERGE SV9100 ip route  Network DestAddr Netmask Gateway Next Hop Metric 127.000.000.000 255.000.000.000 127.000.000.001 000.000.000.000 224.000.000.001 255.255.255.255 127.000.000.001 000.000.000.000 192.168.001.000 255.255.255.000 192.168.001.020 000.000.000.000 192.168.001.020 255.255.255.255 127.000.000.001 000.000.000.000 Default Route: 192.168.001.254 ip dsp info  VoIPU Dsp Resource Management Table)
  • Page 59 UNIVERGE SV9100 Issue 1.0 ip dsp info 1  IP Station Physical Port Table 01-010] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [011-020] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [021-030] ---- ---- ---- ---- ---- ---- ---- ---- ---- ----...
  • Page 60 Issue 1.0 UNIVERGE SV9100 IP Trunk Physical Port Table [001-010] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [011-020] ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- [021-030] ---- ---- ---- ---- ---- ---- ---- ---- ---- ----...
  • Page 61 UNIVERGE SV9100 Issue 1.0 VoIPU DSP Resource Management Table #Slot:01 Busy:- ------- #Slot:02 Busy:- ------- #Slot:03 Busy:- ------- #Slot:04 Busy:- ------- #Slot:05 Busy:- ------- #Slot:06 Busy:- ------- #Slot:07 Busy:- ------- #Slot:08 Busy:- ------- #Slot:09 Busy:- ------- #Slot:10 Busy:- ------- #Slot:11 Busy:- -------...

  • Page 62: Reading Sv9100 Dim Traces

    EADING RACES ECTION The DIM trace can be partly decoded by the engineer, but only a NEC Development Engineer can decode the full trace. This section describes the basic decode to enable the engineer to identify the extension and trunk port number.
  • Page 63 UNIVERGE SV9100 Issue 1.0 SV9100Net  Each trunk type has a unique logical port type as shown below. Type Logical ID ISDN The port number is identified by the two digits (in hexadecimal) following the logical port type. The two digits are 00 to ff hexadecimal (00 to 255 in decimal).
  • Page 64 Issue 1.0 UNIVERGE SV9100 ISDN L 0 0 1 2) AYER RACE AIL IN ECTION A typical ISDN Layer 3 trace is shown: 9:56:48 >> 9:56:48 >>mail in 0 0 1 2 Enter ISDN Debug Mode 9:56:53 >> Enter ISDN debug mode...
  • Page 65 UNIVERGE SV9100 Issue 1.0 R ISDN : <<<<<<<<<<<<<<<< 11 0B A1 02 01 01 00 USL(8,1),CALL PROCEEDING IND Network returns Call Proceeding. 08 02 80 03 02 Callref:DES(3),CALL PROCEEDING 18 03 A9 83 81 Channel identification PHYSICAL_W =0108HR ISDN : <<<<<<<<<<<<<<<<...
  • Page 66 Issue 1.0 UNIVERGE SV9100 ISDN L 0 0 1 2) SV9100 M AYER RACE MAIL IN WITH ECTION 0 0 0 0) CTIVITY AIL IN If the same call is traced with both ISDN debug (mail in 0 0 1 2) and SV 8100 Main Activity (mail in 0 0 0 0) switched on the trace will be as shown below.
  • Page 67 UNIVERGE SV9100 Issue 1.0 SET_CALL_REF CALLED! PHYSICAL_W =0108HSET_CALL_REF: PRI =8004H *** set_call_ref resource# : 1H *** <<< prgrd1501.cpp(38) read_s_sta_clip_enable >>> port : 0, data : 1 S ISDN : >>>>>>>>>>>>>>>> F4 A1 04 01 01 00 USL(8,1),SETUP REQ The trace will be the...
  • Page 68 Issue 1.0 UNIVERGE SV9100 R ISDN : <<<<<<<<<<<<<<<< 11 0B A1 02 01 01 00 USL(8,1),CALL PROCEEDING IND 08 02 80 04 02 Callref:DES(4),CALL PROCEEDING 18 03 A9 83 81 Channel identification PHYSICAL_W =0108H..3415(00B2-0401) 0981 >>>> PORT:3415H STATUS 00B2H => 00B3H...
  • Page 69 UNIVERGE SV9100 Issue 1.0 *(INTER),ID:0401H,P1:3415H,P2:0000H,P3:0804H,P4:0000H,P5:0000H S ISDN : >>>>>>>>>>>>>>>> F4 A1 0C 01 01 00 USL(8,1),RELEASE REQ 08 02 00 04 4D Callref:ORG(4),RELEASE 08 02 80 90 Cause (16) >>>> PORT:3415H STATUS 00BCH => 00C3H *(EVENT),ID:001FH,P1:1101H,P2:0000H,P3:0000H,P4:0000H,P5:0000H == 1/JAN/2002, 10:12 == *(EVENT),ID:0004H,P1:080BH,P2:0000H,P3:DF08100H,P4:0000H,P5:0000H R ISDN : <<<<<<<<<<<<<<<<...
  • Page 70 Issue 1.0 UNIVERGE SV9100 SV9100N RACE WINFO EBUG IGHT ECTION The following trace shows an SV9100Net trace of a call from extension port 01 that dials a remote extension: 200. It is useful to monitor the Network ID and IP Address used for SV9100Net calls.
  • Page 71 UNIVERGE SV9100 Issue 1.0 * NwInfo> CNETWORK_MAIN is called.[7c01] * NwInfo> cnetwork_pro07 is called * NwInfo> Process comes to exception procedure. (event:0990) cnetmain src:7c01 oldSrcPort:0401->src_port_w:0401 rsrc:1(H323) status 0024 -> 0024 * NwInfo> CNETWORK_MAIN is called.[7c01] * NwInfo> Process comes to exception procedure. (event:001c) * NwInfo>...
  • Page 72 Issue 1.0 UNIVERGE SV9100 * NwInfo> Search Free Resource... * NwInfo> Free resource searching abort...!! signal:0804 * NwInfo> cnetwork_pro00 is called Networking procedure was not executed. 3 - 34...
  • Page 73 UNIVERGE SV9100 Issue 1.0 SV9100N ISDN D RACE SING THE EBUG RACE AIL IN ECTION 0012) 10:53:20 >>mail in 0 0 1 2 10:53:23 >> Enter ISDN debug mode master current bid : 08H master current line : 00H ACD Data Size error. or socket close...
  • Page 74 Issue 1.0 UNIVERGE SV9100 +00 03 04 02 08 00 00 04 +0C 45 58 54 20 32 30 30 +20 20 20 20 20 1A 01 00 +05 01 01 13 01 01 21 01 +00 2E 01 00 3B 04 01 04...
  • Page 75 UNIVERGE SV9100 Issue 1.0 - - NOTES - - System Maintenance Manual 3 - 37...
  • Page 76 Issue 1.0 UNIVERGE SV9100 3 - 38...
  • Page 78 ® SV 9100 System Maintenance Manual NEC Corporation of America Issue 1.0...

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