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P-touch
SERVICE MANUAL
MODEL: QL-1060N

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Table of Contents

   Summary of Contents for Brother QL-1060N

  • Page 1 P-touch SERVICE MANUAL MODEL: QL-1060N...
  • Page 2 PREFACE This publication is a service manual covering the specifications, theory of operation, disassembly/reassembly procedure, and troubleshooting the Brother QL-1060N. It is intended for service personnel and other concerned persons to accurately and quickly provide after-sale service for our QL-1060N.
  • Page 3: Table Of Contents

    CONTENTS CHAPTER I SPECIFICATIONS ................I-1 MECHANICAL SPECIFICATIONS ................I-1 1.1.1 External Appearance ..................I-1 1.1.2 Keyboard......................I-1 1.1.3 Display ....................... I-1 1.1.4 Printing Mechanism ................... I-2 1.1.5 Thermal Tape..................... I-2 1.1.6 Cutter ......................... I-3 1.1.7 PC Interface ....................... I-3 ELECTRONICS SPECIFICATIONS .................
  • Page 4 [ 2 ] Flash ROM...................... II-10 [ 3 ] SDRAM ......................II-10 [ 4 ] EEPROM ......................II-10 2.3.2 Key, LED Circuit....................II-11 2.3.3 Head and Motor Power Supply ON/OFF Circuit..........II-12 2.3.4 Full Cutter Motor Driver Circuit and Media Feed Motor Driver Circuit....II-13 2.3.5 Media Type Sensor Circuit, Media Position Detect Sensor Circuit and Cover Open Sensor Circuit ................
  • Page 5 [ 5 ] Installing the Upper Cover ASSY..............III-41 [ 6 ] Installing the Power Supply PCB and Main PCB..........III-43 [ 7 ] Reassembling the Top Cover ASSY .............. III-48 [ 8 ] Installing the Top Cover ASSY and Thermal Tape ........III-50 [ 9 ] Demonstration Print and Final Check.............
  • Page 6: Chapter I Specifications

    CHAPTER I SPECIFICATIONS MECHANICAL SPECIFICATIONS 1.1.1 External Appearance [ 1 ] Dimensions (W x D x H) 170mm x 222mm x 147.5mm [ 2 ] Weight Approx. 1.7kg (Machine proper only) 147.5mm 170mm Fig. 1.1-1 External Appearance 1.1.2 Keyboard [ 1 ] Number of function keys [ 2 ] Key arrangement...
  • Page 7: Printing Mechanism

    1.1.4 Printing Mechanism [ 1 ] Print method Direct thermal printing with thermal head Printing on thermal paper tape, and printing on thermal paper and thermal plastic tape (with fixed head and tape feeding) [ 2 ] Highest printing speed 110mm/sec [ 3 ] Print head...
  • Page 8: Cutter

    1.1.6 Cutter [ 1 ] Tape cutting Automatic cut (Cutter unit is user unexchangeable component) 1.1.7 PC Interface [ 1 ] Method Standard USB Standard Ver.2.0 Full speed (12Mbps) RS232C Ethernet 10BASE-T/ 100BASE-TX [ 2 ] Supported OS Microsoft Windows 2000 Professional Microsoft Windows XP Microsoft Windows Server 2003...
  • Page 9: Chapter Ii Theory Of Operation

    CHAPTER II THEORY OF OPERATION OUTLINE OF MECHANISMS 2.1.1 Print Mechanism Structure of Thermal Head This machine adopts direct thermal printing system. The thermal head consists of 1296 pieces of heating elements arrayed in vertical single row as shown in the Fig. 2.1-1. The dimension of each heating element is vertical length 0.0847(0.0847mm pitch) x horizontal width 0.13mm.
  • Page 10: Press Contact And Release Mechanism Of Thermal Head

    2.1.2 Press Contact and Release Mechanism of Thermal Head The head ASSY is pressed firmly against the platen by the force of spring. When the release levers L and R are pulled upwards, they are unlocked so that the platen and top cover are released.
  • Page 11: Tape Feed Mechanism

    2.1.3 Tape Feed Mechanism When the tape is fed, the tape is pressed against the thermal head, which is nipped between the platen and the thermal head. Here, the tape feed motor (step motor) rotates, of which drive power is transmitted via the gear train to the platen gear and the platen, and consequently the platen can feed the tape.
  • Page 12: Automatic Tape Full Cutter Mechanism

    2.1.4 Automatic Tape Full Cutter Mechanism The automatic tape full cutter mechanism moves the moving cutter blade up and down to the direction of the fixed cutter blade to cut the tape on the feeding pass. The cam is rotated once so that the moving cutter blade moves up and down and cuts a medium.
  • Page 13: Cover Open (cover Lock) Sensor

    2.1.5 Cover Open (Cover Lock) Sensor The cover open (cover lock) sensor R (push switch) is mounted on the SB PCB ASSY. The cover open sensor L is secured on the cutter unit ASSY with the screw. Closing the top cover ASSY, the cover sensor arms R and L push the cover open (cover lock) sensors (R and L) (push switch) and the signal of top cover ASSY close status is output.
  • Page 14: Outline Of Control Electronics

    OUTLINE OF CONTROL ELECTRONICS Fig. 2.2-1 shows the block diagram of the control electronics. The control electronics consist of the following components. Fan motor unit Serial Cutter motor Cutter home position sensor CN13 CN12 CN10 CN11 CN14 CN16 Cover open sensor Key, LED PCB Media position...
  • Page 15: Key, Led Pcb (sb Pcb

    2.2.3 Key, LED PCB (SB PCB) This is the PCB equipped with ON/OFF button, FEED button, CUT button, cover open sensor and LED lamp. 2.2.4 Cutter Home Position Sensor This sensor detects existence of the cutter at its home position. 2.2.5 Media Feed Motor (Tape Feed Motor) The media feed motor supplies the drive power to feed media.
  • Page 16: Main Pcb

    MAIN PCB Fig. 2.3-1 and Fig. 2.3-2 show the block diagram of the main PCB. The main PCB consists of the following components. CPU (Including ROM and RAM) Flash ROM, SDRAM EEPROM (4Kbit) Power supply ON/OFF circuit, FEED button ON/OFF circuit, CUT button ON/OFF circuit, LED ON/OFF circuit Head power supply ON/OFF circuit Full cutter motor driver circuit, and Media feed motor driver circuit...
  • Page 17 <For 220/230/240V model> Oscillator circuit EEPROM 7.6MHZ (4Kbit) Photo sensor for FROM 64Mbit detecting top edge (Max. 64Mbit) of media 16bit bus SDRAM 128Mbit Cutter home position (Max. 128Mbit) sensor USB IC Media type sensor circuit 6 selector switches LAN IC LAN 9115 850E/MA3 RS232C...
  • Page 18: Logic Components

    2.3.1 Logic Components [ 1 ] CPU (U12) controls and manages the entire system, which is 32bit microcomputer of NEC brand. [ 2 ] Flash ROM One 32M-bit flash ROM is used, where the program, font and downloaded data are stored.
  • Page 19: Key, Led Circuit

    2.3.2 Key, LED Circuit - Power supply ON/OFF circuit This circuit detects the state of ON/OFF of the ON/OFF button. Pressing this button in the power supply OFF state (LED OFF), LOW signal is sent to the CPU. Then the CPU starts initializing process and establishes the status of power supply ON (LED ON and ready for date acceptance from PC).
  • Page 20: Head And Motor Power Supply On/off Circuit

    2.3.3 Head and Motor Power Supply ON/OFF Circuit Turning the CPU status of 91pin (VHON) to High, Q2 turns on, V (25V power supply) turns on and consequently the head and motor is energized. Turning the CPU status of 91pin (VHON) to Low, Q2 turns off, V (25V power supply) turns off and consequently the head and motor power supply is cut off.
  • Page 21: Full Cutter Motor Driver Circuit And Media Feed Motor Driver Circuit

    2.3.4 Full Cutter Motor Driver Circuit and Media Feed Motor Driver Circuit Full Cutter motor driver circuit The circuit drives the DC motor to cut a medium as described in subsection 2.1.4 “Automatic Tape Full Cutter Mechanism”. When the CPU receives cut request from the key or software, it confirms that the top cover ASSY is closed, and turns VHON (91 pin) high.
  • Page 22: Media Type Sensor Circuit, Media Position Detect Sensor Circuit And Cover Open Sensor Circuit

    2.3.5 Media Type Sensor Circuit, Media Position Detect Sensor Circuit and Cover Open Sensor Circuit Media type sensor circuit The sensor circuit consists of media sensor with six switch systems (CAS1 through CAS6). Loading a tape cassette, some of six switches turn on and the others retain off according to the configuration of its’...
  • Page 23 Media type Size No media (not loaded) Standard Address Label 29mm x 90mm Large Address Label 38mm x 90mm Small Address Label 62mm x 29mm Shipping Label 62mm x 100mm Multi Purpose Label 17mm x 54mm File Folder Label 17mm x 87mm CD/DVD Label 58mm x 58mm...
  • Page 24 Media type Size Not to be used. Not to be used. Not to be used. Not to be used. Not to be used. Not to be used. Not to be used. Not to be used. Not to be used. Not to be used. Not to be used.
  • Page 25 Fig. 2.3-7 Media Position Detect Sensor Circuit Cover open sensor circuit QL-1060N has the cover open sensor. It identifies open/close of the top cover ASSY from the status of mechanical switch. Opening the top cover ASSY, the contact of cover open sensor on SB PCB opens.
  • Page 26: Head Temperature Detect Circuit

    Fig. 2.3-10 Cutter Home Position Sensor Circuit 2.3.8 Reset Circuit QL-1060N receives the electric power from the power supply PCB and output +5V and +3v to the CPU. When the power is supplied, the reset circuit (U13) returns high to reset input pin (66pin) of the CPU when detecting the voltage the +3V voltage line rises over +2.8V.
  • Page 27: Usb Interface Circuit

    2.3.9 USB Interface Circuit The CPU of QL-1060N is connected with a PC using the USB cable via U14 and CN1. U14 and CPU (U12) establishes bus connection with 8-bits to send and receive the data. Fig. 2.3-12 USB Interface Circuit 2.3.10...
  • Page 28: Lan Interface Circuit

    2.3.11 LAN Interface Circuit The CPU of QL-1060N is connected with a PC using the LAN cable via U1 and CN2. U1 and CPU (U12) establishes bus connection with 8-bits to send and receive the data. Fig. 2.3-14 LAN Interface Circuit...
  • Page 29: Chapter Iii Disassembly And Reassembly

    CHAPTER III DISASSEMBLY AND REASSEMBLY SAFETY PRECAUTIONS (1) The disassembly or reassembly work should be carried on a grounded antistatic sheet. Otherwise, the LSIs and electronic parts may be damaged due to the electricity charged in your body. (2) When transporting PCBs, be sure to wrap them in conductive sheets such as aluminum foil.
  • Page 30: Tightning Torque Lists

    TIGHTNING TORQUE LISTS Tightening torque Location Screw type Q’ty N•cm 0.392 ± 0.098 Chassis L sub ASSY Screw, bind 2.6 x 4 0.392 ± 0.098 Chassis R sub ASSY Screw, bind 2.6 x 4 0.588 ± 0.098 Head ASSY Screw, bind 3 x 3 Tape feed motor ASSY 0.588 ±...
  • Page 31: Lubrication Points List

    LUBRICATION POINTS LIST * Grease to be used: Grease B (one rice-grain size) Cut moving pin Cut worm gear * Grease to be used: FLOIL BG-1507 (one rice-grain size) * Grease to be used: FLOIL BG-1507 (one rice-grain size) * Grease to be used: FLOIL BG-1507 (one rice-grain size) * Grease to be used: Grease B (one rice-grain size)
  • Page 32 Mecha ASSY * Grease to be used: Silicon grease G501 (one rice-grain size) Double gear B Double gear C Double gear A III- 4...
  • Page 33: Disassembly Procedure

    DISASSEMBLY PROCEDURE [ 1 ] Removing the Top Cover ASSY and Thermal Tape Note: Turn on the power supply with top cover closed and initialize the machine before disassembly. (1) Turn off the power supply. (2) Unplug the AC cord from the outlet. (3) Disconnect the AC cord from the machine.
  • Page 34 (6) Push the hooks inwards to release them and remove the back cover from the machine. Hook Back cover Hook Fig. 3.1-3 Removing the Top Cover ASSY and Thermal Tape (3) (7) Slide the two top cover shafts inwards to remove them, and remove the top cover ASSY. Top cover ASSY Top cover shaft Fig.
  • Page 35: 2 ] Disassembling The Top Cover Assy

    [ 2 ] Disassembling the Top Cover ASSY (1) Remove the four screws and remove the side panel L and side panel R. Hook Side panel L Top cover Hook Side panel R Screws Screws Fig. 3.1-5 Disassembling the Top Cover ASSY (1) III- 7...
  • Page 36 (2) Remove the two retaining rings from the platen ASSY. (3) Remove platen shaft bearing (A) from the platen ASSY. (4) Remove the left end of the platen ASSY from the top cover. (5) Remove the platen ASSY from the platen gear and platen shaft bearing (B). Top cover Platen shaft bearing (A) Retaining ring...
  • Page 37: 3 ] Removing The Upper Cover Assy

    [ 3 ] Removing the Upper Cover ASSY (1) Turn the machine upside down. (2) Remove the four screws and remove the lower plate. Screws Lower plate Screw Screw Fig. 3.1-7 Removing the Upper Cover ASSY (1) (3) Disconnect all connectors from the main PCB. Main PCB Fan motor Tape feed motor ASSY...
  • Page 38 (4) Place the machine the right way up. (5) Remove the three screws and two screws (A) from the upper cover ASSY. (6) Remove the upper cover ASSY from the under cover. Note: The screws (A) are screw, bind B M2.6x4. Other screws are taptite, bind B M2.6x6.
  • Page 39 (9) Remove the one screw and remove the insert guide from the upper cover ASSY. (10) Remove the tape sensor PCB ASSY from the insert guide. Tape sensor PCB ASSY Insert guide Upper Cover ASSY Screw Fig. 3.1-11 Removing the Upper Cover ASSY (5) III- 11...
  • Page 40: 4 ] Removing The Power Supply Pcb And Main Pcb

    [ 4 ] Removing the Power Supply PCB and Main PCB (1) Turn the machine upside down. (2) Remove the one screw and remove the heat sink DC8V. (3) Remove the two screws and remove the power supply PCB and DC8V power PCB ASSY. Note: The power supply PCB and DC8V power PCB ASSY cannot be removed from the machine in this status since the inlet of the power supply PCB is still assembled onto the under cover.
  • Page 41 (5) Disconnect the power supply harness from the power supply PCB. Power supply harness Power supply PCB Fig. 3.1-14 Removing the Power Supply PCB and Main PCB (3) (6) Remove the four screws and remove the ground spring plate and FG harness ASSY from the main PCB.
  • Page 42 Note: Pay attention to the USB connector, serial connector and LAN connector when removing the main PCB. Main PCB USB connector Serial connector LAN connector Under cover Fig. 3.1-16 Removing the Power Supply PCB and Main PCB (5) (8) Remove the fan from the under cover. Under cover Fig.
  • Page 43 (9) Remove the shield plate ASSY from the under cover. Shield plate ASSY Under cover Fig. 3.1-18 Removing the Power Supply PCB and Main PCB (7) (10) Release the hooks on both sides of the inlet and pull the inlet to the direction of the arrow as shown in the figure below to remove it.
  • Page 44 (11) Pull the inlet out of the hole of the fan to remove it and remove the power supply PCB from the machine. Power Supply PCB Inlet Under cover Fig. 3.1-20 Removing the Power Supply PCB and Main PCB (9) III- 16...
  • Page 45: 5 ] Removing The Front Cover, Panel Cover And Front Side Cover

    [ 5 ] Removing the Front Cover, Panel Cover and Front Side Cover (1) Turn the machine upside down, and remove the two screws of the front cover. (2) Release the hook A of the front cover from the under cover, and release the two hooks B of the front cover from the holes on the cutter unit ASSY to remove the front cover.
  • Page 46 (4) Pull the harness out of the hole of the under cover. (5) Remove the one screw and release the pin to remove the panel cover. Cutter unit ASSY Harness Hole Under cover Screw Panel cover Hook Fig. 3.1-23 Removing the Front Cover, Panel Cover and Front Side Cover (3) (6) Remove the one screw and release the pin to remove the front side cover.
  • Page 47: 6 ] Removing The Cutter Unit Assy And Mecha Assy

    [ 6 ] Removing the Cutter Unit ASSY and Mecha ASSY (1) Take out the harness from the hole of the under cover. (2) Remove the two screws and remove the cutter unit ASSY from the mecha ASSY. Harness Mecha ASSY Hole Harness Under cover...
  • Page 48: 7 ] Disassembling The Panel Cover

    [ 7 ] Disassembling the Panel Cover (1) Remove the two screws and remove the SB PCB ASSY, cover sensor arm R and SB PCB sheet from the panel cover. Cover sensor arm R Screw Screw SB PCB ASSY SB PCB sheet Panel cover Fig.
  • Page 49: 8 ] Disassembling The Mecha Assy

    [ 8 ] Disassembling the Mecha ASSY (1) Remove the release springs and retaining rings from both sides of the mecha ASSY and remove the release levers L and R. Release lever L Release spring Retaining ring Mecha ASSY Release lever R Release spring Retaining ring Fig.
  • Page 50 (5) Remove the two screws to remove the chassis R sub ASSY. (6) Remove the two screws to remove the chassis L sub ASSY. Screws Chassis L sub ASSY Sub plate Chassis R sub ASSY Screws Fig. 3.1-31 Disassembling the Mecha ASSY (3) III- 22...
  • Page 51 (7) Remove the head ASSY. Head plate Head ASSY Sub plate Note: Be careful not to give impact on the heating element of the thermal head. Head ASSY Heating element Fig. 3.1-32 Disassembling the Mecha ASSY (4) III- 23...
  • Page 52 (8) Remove the two screws and remove the head ASSY from the head plate. Head ASSY Screw Head plate Screw Fig. 3.1-33 Disassembling the Mecha ASSY (5) (9) Remove the head cable black and head cable white from the head ASSY. (10) Remove the ferrite core from the head cable black and head cable white.
  • Page 53 (11) Remove the two head springs from the sub plate. Head spring Sub plate Fig. 3.1-35 Disassembling the Mecha ASSY (7) (12) Release the pin to remove the platen support from each of the chassis sub ASSYs. Platen support Chassis L sub ASSY Chassis R sub ASSY Fig.
  • Page 54 (13) Remove the two screws and remove the tape feed motor ASSY and FG harness ASSY from the chassis R sub ASSY. Tape feed motor ASSY Chassis R sub ASSY Screw FG harness ASSY Screw Fig. 3.1-37 Disassembling the Mecha ASSY (9) III- 26...
  • Page 55: Reassembling Procedure

    REASSEMBLING PROCEDURE [ 1 ] Reassembling the Mecha ASSY Note: Be careful not to cut your finger with the edge of the parts. (1) Assemble the tape feed motor ASSY and FG harness ASSY onto the chassis R sub ASSY with the two screws. Note: Pay attention to the direction of the tape feed motor ASSY.
  • Page 56 (3) Push the two head springs into the sub plate. Head spring Sub plate Fig. 3.2-3 Reassembling the Mecha ASSY (3) III- 28...
  • Page 57 (4) Connect the head cable black and head cable white with the connectors on the head ASSY. (5) Put the head cable black and head cable white through the ferrite core. Ferrite core Head cable white Head cable black Head ASSY Note1: Pay attention not to give strong impact on the heating element of a head ASSY when mounting the head ASSY.
  • Page 58 (6) Assemble the head ASSY onto the head plate with the two screws. Head ASSY Screw Head plate Screw Fig. 3.2-5 Reassembling the Mecha ASSY (5) (7) Align the head ASSY with the head springs and assemble the head ASSY. Note: Confirm that the head ASSY moves smoothly.
  • Page 59 (8) Put the section “B” of the head ASSY into the hole “A” on the chassis L sub ASSY and assemble the chassis L sub ASSY onto the sub plate with the two screws. Screws Hole “A” “B” Head ASSY Chassis L sub ASSY Sub plate Note: When assembling the chassis L sub ASSY, make sure that there is no gap on the...
  • Page 60 (9) Assemble the double gear A with the retaining ring E2.5. (10) Assemble the double gear B with the retaining ring E4. (11) Assemble the double gear C. Note: Confirm that the hook of the double gear C is securely hooked on. Chassis R sub ASSY Double gear B Retaining ring E4...
  • Page 61 (13) Assemble each of the release levers L and R with the one retaining ring E2.5. (14) Assemble the release springs on both sides. Note: When assembling the release spring, pay attention to its direction. Release lever L Release spring Retaining ring E2.5 Mecha ASSY Release lever R...
  • Page 62: 2 ] Installing The Panel Cover

    [ 2 ] Installing the Panel Cover (1) Assemble the LED guide onto the panel cover with the one screw. (2) Assemble the power button and feed button onto the panel cover. Screw Power button LED guide Feed button Panel cover Fig.
  • Page 63: 3 ] Installing The Mecha Assy And Cutter Unit Assy

    [ 3 ] Installing the Mecha ASSY and Cutter unit ASSY (1) Put the two head cables, tape feed motor harness and FG harness ASSY through the two holes on the under cover referring to the figure below. Hole Hole Under cover FG harness ASSY Tape feed motor harness...
  • Page 64 (3) Put the ferrite cores of the head cables and tape feed motor harness into the place provided on the under cover as shown in the figure below. Mecha ASSY Ferrite core Ferrite core Head cable Under cover Tape feed motor harness Fig.
  • Page 65 (5) Assemble the cutter unit ASSY with the two screws while paying attention to the harnesses inside. Mecha ASSY Under cover Cutter unit ASSY Screws Fig. 3.2-17 Installing the Mecha ASSY and Cutter unit ASSY (5) (6) Put each of the harnesses of the cutter unit ASSY through the holes on the under cover. Hook Hole Cutter unit harness...
  • Page 66: 4 ] Installing The Front Side Cover, Panel Cover And

    [ 4 ] Installing the Front Side Cover, Panel Cover and Front Cover (1) Align the pins of the panel cover and front side cover with the holes on the cutter unit ASSY, then assemble each of them with the one screw. Cutter unit ASSY Front side cover Hook...
  • Page 67 (3) Assemble the cover sensor arm L into the front cover. Cover sensor arm L Front cover Fig. 3.2-21 Installing the Front Side Cover, Panel Cover and Front Cover (3) III- 39...
  • Page 68 (4) Insert the two hooks A of the front cover into the holes of the cutter unit ASSY. (5) Catch the hook B of the front cover with the under cover, and assemble it. (6) Secure the front cover by tightening the two screws (taptite, bind B M3x8) from the bottom of the machine.
  • Page 69: 5 ] Installing The Upper Cover Assy

    [ 5 ] Installing the Upper Cover ASSY (1) Insert the tape sensor PCB ASSY into the insert guide. Note 1: Insert the tape sensor PCB ASSY until it hits the rib of the insert guide. Note 2: Confirm that you can see the tape sensor PCB ASSY from the hole of the insert guide.
  • Page 70 (3) Turn the upper cover ASSY upside down. (4) Secure the harness of the tape sensor PCB ASSY with the filament tape. Upper cover ASSY Tape sensor PCB ASSY harness Filament tape Fig. 3.2-25 Installing the Upper Cover ASSY (3) (5) Tighten the upper cover ASSY with the two screws and the three screws.
  • Page 71: 6 ] Installing The Power Supply Pcb And Main Pcb

    [ 6 ] Installing the Power Supply PCB and Main PCB (1) Turn the machine upside down. (2) Connect the power supply PCB and DC8V power PCB ASSY with the pin, and connect the connector from the main PCB with the power supply PCB. Note: Be careful not to break the pin between the power supply PCB and DC8V power PCB ASSY.
  • Page 72 (5) Assemble the power supply PCB, DC8V power PCB ASSY and heat sink DC8V onto the under cover with the three screws. Screws Power supply PCB Heat sink DC8V Screw DC8V power PCB ASSY Inlet Fig. 3.2-29 Installing the Power Supply PCB and Main PCB (3) (6) Assemble the fan into the under cover.
  • Page 73 (7) Assemble the shield plate ASSY. Shield plate ASSY Under cover Fig. 3.2-31 Installing the Power Supply PCB and Main PCB (5) III- 45...
  • Page 74 (8) Assemble the main PCB, ground spring plate and FG harness ASSY with the four screws. (9) Connect the nine connectors and flat cable with the main PCB as shown in the figure. Important: When replacing the main PCB, implement each operation described in “APPENDIX 1.
  • Page 75 (10) Assemble the lower plate onto the machine with the four screws. Screws Lower plate Screw Screw Fig. 3.2-33 Installing the Power Supply PCB and Main PCB (7) III- 47...
  • Page 76: 7 ] Reassembling The Top Cover Assy

    [ 7 ] Reassembling the Top Cover ASSY (1) Assemble the platen ASSY, platen gear and platen shaft bearing into the hole of the top cover as shown in the figure below. Top cover Platen gear Platen shaft bearing Platen ASSY Fig.
  • Page 77 (3) Put the retaining ring onto the right end of the shaft of the platen ASSY. (4) Put the platen shaft bearing into the shaft on the left hand side and secure it with the retaining ring. Top Cover Platen shaft bearing Retaining ring Retaining ring Platen ASSY...
  • Page 78: 8 ] Installing The Top Cover Assy And Thermal Tape

    [ 8 ] Installing the Top Cover ASSY and Thermal Tape (1) Put the top cover ASSY into the slit on the under cover. Note: Confirm that the top cover ASSY is opened and closed smoothly. (2) Insert the two top cover shafts from the inside of the hooks on the top cover until they hit the end of the hooks.
  • Page 79 (4) Assemble the thermal tape onto the machine. (5) Close the top cover ASSY. Thermal tape Top cover ASSY Fig. 3.2-40 Installing the Top Cover ASSY and Thermal Tape (3) III- 51...
  • Page 80: 9 ] Demonstration Print And Final Check

    [ 9 ] Demonstration Print and Final Check (1) Insert the AC cord into a outlet. (2) After setting a widest label (P102), press the Feed button six times continuously as holding down the power supply button in the power-off condition. Release the power supply button to make a full-width gray printing to 100mm length, and repeat printing.
  • Page 81: Precautions

    CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE This section gives the service personnel some of the troubleshooting procedures to be followed if an error or malfunction occurs with this machine. It is impossible to anticipate all of the possible troubles which may occur in future and determine the troubleshooting procedures, so this chapter covers some sample troubles.
  • Page 82: Error Message

    ERROR MESSAGE A list of the error messages that are indicated while the service person tool is being used is shown below. Check Item Error Error Messages Advices (0) Write default Communication Cannot transmit. Check the power supply EEPROM data error and the USB connector.
  • Page 83: Troubleshooting Flows

    TROUBLESHOOTING FLOWS [ 1 ] Printing is performed with specific dots omitted. Printing is performed with  specific dots omitted. The thermal head and the platen are dirty. Are the thermal head  and the platen dirty? Clean the thermal head and the platen. Is the platen rubber  Replace the platen ASSY. deformed? Is the head pressure Attach the head spring Is the head spring 3.0kg   10% at the in correct way. attached correctly? roller center?  The thermal head is defective. Replace the head spring. Replace the thermal head ASSY. IV- 3...
  • Page 84: 2 ] The Tape Is Not Detected Correctly

    [ 2 ] The tape is not detected correctly. Do not recognize a tape type correctly. Is a tape loaded correctly? Load a tape correctly. Install the main Is the main PCB ASSY PCB ASSY correctly. installed correctly? The sensor is defective. Replace the main PCB Is input signal normal? ASSY. The main PCB ASSY is defective. Replace the main PCB ASSY. IV- 4...
  • Page 85: 3 ] Led Does Not Turn On

    [ 3 ] LED does not turn on. LED does not turn on. Or LED turns on temporarily. Is the cable of SB PCB Correct the connection. connected correctly? Are any of the Replace the SB PCB. lines in the cable broken? Is the panel cover Re-assemble the cover correctly. assembled correctly? Is the head cable of the correct color connected? Correct the connection. Is the head cable connected correctly? Is the connector (CN6)connected to the power supply PCB correctly? Correct the connection. Are the power supply PCB, DC8V power PCB and main PCB connected correctly? Is the connector output of the power supply PCB 24 to 26V?  Replace the power supply PCB. Is the output of the pin (No.1) on the power supply PCB 7 to 5V? Is the connector output of the DC8V power Replace the DC8V power PCB. PCB 7 to 5V? Are the key and LED Replace the SB PCB.
  • Page 86: 4 ] No Printing Is Performed

    [ 4 ] No printing is performed. Tape feed is normal but cannot print. Is the print head cable connected correctly? Correct the connection. Is the head cable of the correct color connected? Any devices on the main PCB are Is the signal for defective or soldering is defective. thermal head normal? Replace the main PCB ASSY. Is VH in the stand-by The power supply PCB is defective. status or printing 25V   1.5V? Replace the power supply PCB. The thermal head is defective. Replace the thermal head ASSY. IV- 6...
  • Page 87: 5 ] The Usb Interface Malfunction

    [ 5 ] The USB interface malfunction. The interface malfunction. Is the USB cable Correct the connection. connected correctly? Are the printer driver Re-install the driver and editor and P-touch editor installed correctly. onto the PC correctly? Is the USB mode Set to the USB mode. selected in printer property? Is the waveform of The USB driver or CPU is defective. USB connector normal? Replace the main PCB ASSY. The USB cable is defective. Replace the cable. IV- 7...
  • Page 88: 6 ] The Rs232c Interface Malfunction

    [ 6 ] The RS232C interface malfunction. The interface malfunction. Is the RS232C cable Correct the connection. connected correctly? Is the interlink cable Use the interlink cable. (cross) used? Are the printer driver Re-install the driver and editor and P-touch editor installed correctly. onto the PC correctly? Is the RS232C mode Set to the RS232C mode. selected in printer property? Is the baud rate of Set the baud rate correctly. the printer set correctly? Is the waveform of The RS232C driver or CPU is defective. RS232C connector normal? Replace the main PCB ASSY. The RS232C cable is defective. Replace the cable. IV- 8...
  • Page 89: 7 ] The Ethernet Interface Malfunction

    [ 7 ] The Ethernet interface malfunction. The interface malfunction. Is the Ethernet cable Correct the connection. connected correctly? Is the interlink cable Use the interlink cable. (cross) used? Are the printer driver Re-install the driver and editor and P-touch editor installed correctly. onto the PC correctly? Is the Ethernet mode Set to the Ethernet mode. selected in printer property? Is the waveform of The Ethernet driver or CPU is defective. Ethernet connector normal? Replace the main PCB ASSY. The Ethernet cable is defective. Replace the cable. IV- 9...
  • Page 90: 8 ] The Tape Is Not Cut

    [ 8 ] The tape is not cut. The tape is not cut. Is the cutter Assemble the cutter unit unit assembled correctly? or harness correctly. Is the harness assembled correctly? Press the Power, Cut or Are there any Feed button to reverse jammed tape or the like the cutter.  between the blades? Then, remove the (Red LED blinking) jammed tape. Does the cutter unit Replace the cutter unit. work normally? Correct the Does the DC motor rotate? Is the DC motor connected? connection. Replace the Is the cable damaged? Replace the gears. Do the gears rotate? cutter unit. Replace the cutter unit. Are the output Replace the waveforms of Pin 1 and main PCB ASSY.
  • Page 91: 9 ] The Tape Is Not Fed Correctly

    [ 9 ] The tape is not fed correctly. The tape feed is not correctly. Try to print after replace a new tape cassette. Repair completed. Is tape feed normal? The old tape cassette is defective. Is paper dust on the platen? Clean the platen.
  • Page 92: 10 ] The Tape Is Fed, But The Error Message Appears Shortly

    [ 10 ] The tape is fed, but the error message appears shortly. The tape is fed, but the error message appears shortly. Is the VR adjustment performed correctly? Correct the adjustment. * Refer to "APPENDIX 1. MAINTENANCE SOFTWARE OPERATION". Is the flat cable of the Replace the tape sensor tape sensor ASSY damaged?
  • Page 93: Appendix 1 Maintenance Software Operation

    APPENDIX 1. MAINTENANCE SOFTWARE OPERATION This software has the feature to adjust and examine every component mounted on a mechanical component or the main PCB ASSY when it is replaced, and the capability to write the information such as the model name and serial number into the EEPROM mounted on the main PCB ASSY.
  • Page 94: Appendix 1.1 Role And Use Procedure Of The Reset Software Tool (ql1060ntstreset.exe)

    APPENDIX 1.1 Role and Use Procedure of the Reset Software Tool (QL1060NtstReset.exe) [ 1 ] Role of the Reset Software Tool This tool serves to reset the EEPROM. Note: Be sure to reset the EEPROM before making an examination after repair work is done.
  • Page 95: Appendix 1.2 Setting And Use Procedures Of The Maintenance Software Tool (ql1060ntstse.exe)

    APPENDIX 1.2 Setting and Use Procedures of the Maintenance Software Tool (QL1060NtstSE.exe) [ 1 ] Setting Procedure of the Maintenance Software Tool (1) Connect the machine to your PC with the USB cable and turn the power supply button Note: When new hardware is detected and the “New hardware detection wizard” screen appears, press the “Cancel”...
  • Page 96 (4) “General Settings” Set various items before the inspection. (Refer to Fig. 3.) Note: The settings are not saved. (4-2) (4-1) (4-3) Fig. 3 Setting screen (4-1) “RS test port” Set the COM port to be used for the RS test. (Default: COM1) (4-2) “Print pattern”...
  • Page 97 [ 2 ] Use Procedure of the Maintenance Software Tool (1) Start the maintenance software. (File name: QL1060NtstSE.exe) (Refer to Fig. 4.) (2) Connect the machine to your PC with the USB cable and turn the power supply button Note: When new hardware is detected and the “New hardware detection wizard” screen appears, press the “Cancel”...
  • Page 98 (5) When the serial number and MAC address are set, the inspection buttons are enabled, which makes various inspections possible to be implemented. (Refer to Fig. 5.) - For the descriptions of each inspection, see the section [2-1] or later. - The inspection order is not specified.
  • Page 99 [ 2-1 ] “Write default EEPROM data” Reset the setting value of the EEPROM to the factory default value. < Inspection method > (1) Click the “Write default EEPROM data” button and start writing the default value. (Refer to Fig. 7.) (2) If the process is correctly completed, the message that writing is successful and the EEPROM version appear in the “Results”...
  • Page 100 [ 2-2 ] “Tape sensor check” Inspect whether the tape sensor works correctly. <Inspection method> (1) Click the “Tape sensor check” button. (Refer to Fig. 8.) Fig. 8 Screen when “Tape sensor check” is selected...
  • Page 101 (2) Set only the backing paper (release paper) of a 62mm x 100mm roll into the machine. (Be sure to remove the label.) Make sure to set the backing paper so that the printed section (black sensor mark) on the paper is aligned with the tray base. Backing paper (release paper) Tape sensor PCB ASSY...
  • Page 102 [ 2-3 ] “Media & Cover sensors check” Check that the cover open sensor and media sensor work correctly. <Inspection method> (1) Click the “Media & Cover sensors check” button. (Refer to Fig. 11.) Fig. 11 Screen when “Media & Cover sensor check” is selected...
  • Page 103 (2) Push the cover sensor arms L & R and media sensors, and check that the message in the “Results” column is changed to “on” or “off”. (Refer to Fig. 12.) After checking each sensor, “Undo” in the “Results” column is changed to “Done”. (3) Check all sensors and click the “Quit sensors check”...
  • Page 104 [ 2-4 ] “Fan check” Inspect the fan operation. < Inspection method > (1) Click the “Fan check” button. (Refer to Fig. 13.) Fig. 13 Screen when “Fan check” is selected...
  • Page 105 (2) Click the “Fan ON” button in the dialog box shown to turn the fan. (Refer to Fig. 14.) (3) Confirm the fan turning and click the “Fan OFF” button. (4) If the fan is stopped normally, “OK” appears in the central message column. (Refer to Fig.
  • Page 106 [ 2-5 ] “Cut test” Check that the tape is fed and cut correctly. <Inspection method> (1) Set the free length roll (102mm) into the machine. (2) Click the “Cut test” button. (Refer to Fig. 16.) Fig. 16 Screen when “Cut test” is selected...
  • Page 107 (3) Press the Feed button on the machine to feed the tape. (4) If OK, the “feed test OK” message appears in the “Results” column. (Refer to Fig. 17.) If NG, check the Feed button, motor or the like. Feed button Press the Feed button.
  • Page 108 (5) After checking the tape feeding operation, press the Cut button on the machine to cut the tape. (6) If OK, the “feed and cut test OK” message appears in the “Results” column. (Refer to Fig. 18.) If NG, check the Cut button, cutter, cutter motor or the like. (7) After checking the tape feeding and tape cutting operations, click the “Quit cut test”...
  • Page 109 [ 2-6 ] “Temperature check” Check that the head temperature sensor works properly. <Inspection method> (1) Click the “Temperature check” button. (Refer to Fig. 19.) (2) The temperature sensor value is displayed in the “Results” column. (3) If the result is OK, proceed to the next inspection. If NG, check the thermistor or the like.
  • Page 110 [ 2-7 ] “Adjustment print test” Print the print pattern for inspection and adjust the margin. <Inspection method> (1) Click the “Adjustment print test” button (Refer to Fig. 20.), so that the “Adjustment print test” screen (Fig. 21) appears. Fig. 20 Screen when the “Adjustment print test” is selected...
  • Page 111 Note 1: Always make sure to adjust these values following the steps above. (continuous → → 62mm 2Lables 62mm 1Label) Note 2: The “OK” button is disabled before these three types of adjustment are completed. (2) Set the free length roll of 102mm into the machine and click the “Print test(continuous) (A)”...
  • Page 112 (4) Set the die cut roll of 62mm x 100mm into the machine and click the “Print test(62mm 2Labels) (B)” button to implement the test print. (Refer to Print result (B).) (5) Measure the top margin of the 2nd page of the print result. It is OK if the top margin is 3mm±0.25mm.
  • Page 113 (6) Set the die cut roll of 62mm x 100mm into the machine and click the “Print test(62mm 1Label) (C)” button to implement the test print. (Refer to Print result (C).) (7) Measure the top margin on the print result and make sure that the margin is 3mm±0.25mm.
  • Page 114 [ 2-8 ] “Write serial number” Write the USB serial number into the EEPROM. <Inspection method> (1) Click the “Write serial number” button and start writing the serial number. (Refer to Fig. 24.) (2) When finishing writing, the result is displayed in the “Results” column. The inspection result of “OK”...
  • Page 115 [ 2-9 ] “RS test” Implement the communication test to the serial port RS232C. <Inspection method> (1) Disconnect the USB cable from the machine and connect the machine to your PC with the RS232C cable. (2) Click the “RS test” button and start the communication test. (Refer to Fig. 25.) (3) The result of the communication test is displayed in the “Results”...
  • Page 116: Appendix 1.3 Role And Use Procedure Of The Vr Adjustment Tool (ql1060ntstvradjust.exe)

    APPENDIX 1.3 Role and Use Procedure of the VR Adjustment Tool (QL1060NtstVRAdjust.exe) [ 1 ] Role of the VR Adjustment Tool This tool shows the VR value. Turn the VR adjustment volume according to the value shown with the tool and adjust the VR. Note: Always implement this adjustment if the main PCB ASSY or tape sensor PCB ASSY is replaced, or if the result of the tape sensor inspection in the maintenance software tool (QL1060NtstSE.exe) is NG.
  • Page 117 (5) Insert the VR spacer into the tape sensor PCB ASSY while aligning the spacer with the wall of the tape sensor PCB ASSY as shown in Fig. 27. Note: Insert the VR spacer until it hits the head ASSY slightly. If inserting the spacer more, the head ASSY may be damaged.
  • Page 118 (7) Set only the backing paper (release paper) of a 62mm x 100mm roll into the machine in the status of the VR spacer assembled as shown in Fig. 29. (Be sure to remove the label.) Make sure to set the backing paper so that the printed section (black sensor mark) on the paper is aligned with the tray base.
  • Page 119 Remove the volume cover label from the upper cover ASSY. (10) Turn the VR adjustment volume provided in the machine with using a screwdriver so that the value indicated in the “Results” column is in the range of 218 to 222. (Refer to Fig.
  • Page 120 (11) After adjustment, attach a brand-new volume cover label onto the adjustment hole on the upper cover ASSY. (Refer to Fig. 32.) Brand-new volume cover label Upper cover ASSY Adjustment hole Fig. 32 (12) Click the “Quit VR adjustment” button. (Refer to Fig. 33.) (13) Click the “Exit”...
  • Page 121 December, 2007 SM-PT004 (2) Printed in Japan...

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