Internet Access - ZyXEL Communications PMG2006-T20A User Manual

Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the PMG2006-T20A using another service, such as Telnet. If you can access the
PMG2006-T20A, check the remote management settings and firewall rules to find out why the
PMG2006-T20A does not respond to HTTP.
I can see the Login screen, but I cannot log in to the PMG2006-T20A.
Make sure you have entered the password correctly. See the cover page for the default login names
1
and associated passwords. The field is case-sensitive, so make sure [Caps Lock] is not on.
You cannot log in to the web configurator while someone is using Telnet to access the PMG2006-T20A.
2
Log out of the PMG2006-T20A in the other session, or ask the person who is logged in to log out.
Turn the PMG2006-T20A off and on.
3
If this does not work, you have to reset the device to its factory defaults. See
4
I cannot Telnet to the PMG2006-T20A.
See the troubleshooting suggestions for
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for
Ignore the suggestions about your browser.

31.3 Internet Access

I cannot access the Internet.
Chapter 31 Troubleshooting
I cannot see or access the Login screen in the web configurator.
I cannot see or access the Login screen in the web configurator.
PMG2006-T20A User's Guide
154
Section 31.1 on page 152.