Support Procedures - 8e6 Technologies R3000 User Manual

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Support Procedures

When you contact our technical support department:

• You will be greeted by a technical professional who will

• If your issue needs to be escalated, you will be given a

• If your issue requires immediate attention, such as your

• Your trouble ticket will not be closed until your permission

request the details of the problem and attempt to resolve

the issue directly.

ticket number for reference, and a senior-level technician

will contact you to resolve the issue.

network traffic being affected or all blocked sites being

passed, you will be contacted by a senior-level techni-

cian within one hour.

is confirmed.