8e6 Technologies R3000IR ER 4.0 User Manual
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8e6 Technologies R3000IR ER 4.0 User Manual

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Enterprise Reporter
®
USER
GUIDE
Administrator Console
R3000IR Model: ER 4.0
Release 4.1.20 • Manual Version 1.01

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Summary of Contents for 8e6 Technologies R3000IR ER 4.0

  • Page 1 Enterprise Reporter ® USER GUIDE Administrator Console R3000IR Model: ER 4.0 Release 4.1.20 • Manual Version 1.01...
  • Page 2 ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
  • Page 3 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the exam- ples herein.
  • Page 4 ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...

  • Page 5: Table Of Contents

    ONTENTS .......1 NTERPRISE EPORTER VERVIEW Operations ................... 1 How to Use this User Guide ............2 Organization ..................2 Conventions ..................3 Terminology ..................4 ..........8 DMINISTRATOR ECTION Introduction ................. 8 Components and Environment ..........9 Components ..................9 Hardware ..................9 Software ..................
  • Page 6 ONTENTS Add/Edit/Delete Administrators screen ....... 22 View a List of Administrators ........23 Add an Administrator ............ 23 Edit an Administrator’s Login ID ........23 Delete an Administrator ..........24 Locked-out Accounts and IPs screen........25 View Locked Accounts, IP addresses......26 Unlock Accounts, IP addresses ........
  • Page 7 ONTENTS Set up a Customized Label for Unidentified Machines . 53 Configure the Server to Log User Activity..... 53 Deactivate User Name Identification ......54 Username Display Setting screen........55 View the Current Username Display Setting ....56 Modify the Username Display Setting......56 Page View Elapsed Time screen ........
  • Page 8 ONTENTS 8e6 Corporate Headquarters (USA)........84 8e6 Taiwan................84 Support Procedures ................ 85 Product Warranties ..............86 Standard Warranty ................86 Technical Support and Service ............87 Extended Warranty (optional) ............88 Extended Technical Support and Service ........88 ..........89 PPENDICES ECTION Appendix A ................

  • Page 9: Enterprise Reporter Overview

    The Enterprise Reporter (ER) from 8e6 Technologies is designed to readily obtain this information, giving the user the ability to interrogate massive datasets through flexible drill-down technology, until the desired view is obtained.

  • Page 10: How To Use This User Guide

    NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE How to Use this User Guide Organization This User Guide is organized into the following sections: • Overview - This section provides information on how to use this user guide to help you configure the ER Server. •...

  • Page 11: Conventions

    NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE Conventions The following icons are used throughout this user guide: NOTE: The “note” icon is followed by italicized text providing additional information about the current topic. TIP: The “tip” icon is followed by italicized text giving you hints on how to execute a task more efficiently.

  • Page 12: Terminology

    NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE Terminology The following terms are used throughout this user guide. Sample images (not to scale) are included for each item. • alert box - a message box that opens in response to an entry you made in a dialog box, window, or screen.
  • Page 13 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • field - an area in a dialog box, window, or screen that either accommodates your data entry, or displays pertinent information. A text box is a type of field. • frame - a boxed-in area in a dialog box, window, or screen that includes a group of objects such as fields, text boxes, list boxes, buttons, radio...
  • Page 14 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • radio button - a small, circular object in a dialog box, window, or screen used for selecting an option. This object allows you to toggle between two choices. By clicking a radio button, a dot is placed in the circle, indi- cating that you selected the option.
  • Page 15 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • window - displays on a screen, and can contain frames, fields, text boxes, list boxes, buttons, and radio buttons. Types of windows include ones from the system such as the Save As window, pop-up windows, or login windows.

  • Page 16: Administrator Section

    DMINISTRATOR ECTION NTRODUCTION DMINISTRATOR ECTION Introduction The authorized administrator of the ER Server is respon- sible for providing the Server a high-speed connection to the remote Client workstations. To attain this objective, the administrator performs the following tasks: • provides a suitable environment for the ER Server, including: •...

  • Page 17: Components And Environment

    • Linux OS • Administrator Graphical User Interface (GUI) console utilized by an authorized administrator to configure and maintain the ER Server • MySQL database • 8e6 Technologies proprietary Client application employed by report users for generating “views” and reports ECHNOLOGIES NTERPRISE...

  • Page 18: Environment

    DMINISTRATOR ECTION OMPONENTS AND NVIRONMENT Environment Workstation Requirements • Windows 2000, NT 4.0, or XP operating system • Internet Explorer (IE) Version 6.0 or later • Pop-up blocking software, if installed, must be disabled • Session cookies from the ER Server must be allowed in order for the Administrator console to function properly NOTE: Information about disabling pop-up blocking software can be found in Appendix B: Disable Pop-up Blocking Software.

  • Page 19: Chapter 1: Accessing The Server

    IP address on your network. NOTE: If you do not have the R3000IR Quick Start Guide, contact 8e6 Technologies immediately to have a copy sent to you. WARNING: In order to prevent data from being lost or corrupted while the Server is running, the Server should be connected to a UPS or other battery backup system.

  • Page 20: Procedures For Logging On, Off The Server

    1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER 3. Click Go to open the login screen of the Administrator console application (see Fig. 1:1-1). Procedures for Logging On, Off the Server Log On Fig. 1:1-1 Login screen 1. In the login screen, type in the generic User Name admin, and Password reporter, if you have not yet set up your own user name and password.

  • Page 21: Logging On The First Time

    1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER NOTE: When logging on the Server for the first time, the ER Status pop-up box opens, and the main screen displays with a message, as shown in the example in Logging on the First Time. Follow the directions in this sub-section before proceeding.

  • Page 22: Specify The Server's Function

    1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER Specify the Server’s function 1. Click the appropriate radio button to specify the function of the Server: • choose Live if you wish the Server to function in the “live” mode, receiving and processing real time data from the R3000.

  • Page 23: Set Up An Administrator Login Id

    1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER Set up an Administrator Login ID NOTE: If you have already set up your user name and password, you can skip this section. 1. At the Network pull-down menu, choose Administrators to display the Add/Edit/Delete Administrators screen where you will set up your user name and password: Fig.

  • Page 24: Log Off

    1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER 5. In the Confirm Password field, re-enter the password in the exact format used at the Password field. 6. Click the Save button. Log Off To log off the Administrator console, click the Logout link beneath the banner in any screen to display the log out screen: Fig.
  • Page 25 1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER Click the “X” in the upper right corner of the browser window to close the window. Exiting the Administrator console will log you off the Server, but will not turn off the Server. WARNING: If you need to turn off the Server, follow the shut down procedures outlined in the Shut Down screen sub-section under the Server Menu section in Chapter 2.

  • Page 26: Chapter 2: Configuring The Er Server

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Chapter 2: Configuring the ER Server Administrator Console After logging on the Server, the main screen of the Adminis- trator console displays in your Web browser: Fig. 1:2-1 Administrator console, main screen The Administrator console is used for configuring and main- taining the ER Server.

  • Page 27: Network Menu

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: The mode of the Server displays on the main screen. More information about the “live” and “archive” Server box modes can be found in the Box Mode sub-section under the Network Menu section in this chapter.

  • Page 28: Box Mode Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Box Mode screen The Box Mode screen displays by default when you first log on the Server, or when the Box Mode option is selected from the Network menu. (See Figs. 1:2-1 and 1:2-2.) The box mode indicates whether the Server box is functioning in the “live”...

  • Page 29: Change The Box Mode

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Change the Box Mode 1. Click the Change Mode button to display the two box mode options on the screen: Fig. 1:2-3 Change Box Mode 2. Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function.

  • Page 30: Add/Edit/Delete Administrators Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Add/Edit/Delete Administrators screen The Add/Edit/Delete Administrators screen displays when the Administrators option is selected from the Network menu. This screen is used for viewing, adding, editing, and deleting the login ID of personnel authorized to configure the Server.

  • Page 31: View A List Of Administrators

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View a List of Administrators To view a list of administrator user names, click the down arrow at the New Administrator field. If no administrator has yet been assigned to the Server, no selections display except for the default “admin”...

  • Page 32: Delete An Administrator

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Delete an Administrator 1. Select the administrator’s user name from the pull-down menu. 2. After the administrator’s login ID information populates the fields, click the Delete button to remove the adminis- trator’s user name from the choices in the pull-down menu.

  • Page 33: Locked-Out Accounts And Ips Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Locked-out Accounts and IPs screen The Locked-out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu. This screen is used for unlocking accounts or IP addresses of administrators and sub-administrators that are currently locked out of the Administrator console or Web Client.

  • Page 34: View Locked Accounts, Ip Addresses

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: An account or IP address becomes locked if the Pass- word Security Options feature is enabled in the Optional Features screen, and a user is unable to log into the Administrator console or Web Client due to a password expiration, or having met the specified number of failed password attempts within the desig- nated timespan.
  • Page 35 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • IP: ‘x.x.x.x’ has been successfully unlocked. NOTE: In the text above, ‘xxx’ and ‘x.x.x.x’ represents the unlocked username/IP address. 3. Click OK to return to the Locked-out Accounts and IPs screen that no longer shows the accounts/IPs that have been unlocked.

  • Page 36: Server Menu

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Server Menu The Server pull-down menu includes options for setting up processes for maintaining the Server. These options are: Backup, Self-Monitoring, Server Status, Secure Access, Software Update, Shut Down, and Web Client Server Management.

  • Page 37: Backup Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Backup screen The Backup screen displays when the Backup option is selected from the Server menu. This screen is used for setting up the password for the remote server’s FTP account, for executing an immediate backup on the ER Server, and for performing a restoration to the database from the previous backup run.
  • Page 38 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Although automatic backups to a local ER hard drive are scheduled nightly by default, it is important that the ER administrator implements a backup policy to ensure data integrity and continuity in the event of any possible failure scenario.

  • Page 39: Set Up/Edit External Backup Ftp Password

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Set up/Edit External Backup FTP Password In order to back up the ER Server’s database to a remote server, an FTP account must be established for the remote server. NOTE: In the External Backup FTP Account frame, the login name that will be used to access the remote server displays in the Username field.

  • Page 40: Perform A Remote Backup

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER When performing a manual backup, the ER’s database is immediately saved to the internal backup drive. From the remote server, the backup database can be retrieved via FTP, and then stored off site. TIP: 8e6 recommends executing an on demand backup during the lightest period of system usage, so the Server will perform at maximum capacity.

  • Page 41: Perform A Restoration To The Er Server

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Perform a Restoration to the ER Server There are two parts in performing a restoration of data to your ER Server. Part one requires data to be loaded on the remote server and then FTPed to the ER Server.

  • Page 42: Self Monitoring Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Self Monitoring screen The Self Monitoring screen displays when the Self-Moni- toring option is selected from the Server menu. This screen is used for setting up and maintaining e-mail addresses of contacts who will receive automated notifications if prob- lems occur with the network.

  • Page 43: View A List Of Contact E-Mail Addresses

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View a List of Contact E-Mail Addresses If this feature is currently activated, the e-mail address of the Master Administrator displays on this screen, along with any other contacts set up as Choice one - four. Set up and Activate Self-Monitoring 1.

  • Page 44: Server Status Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Server Status screen The Server Status screen displays when the Server Status option is selected from the Server menu. This screen, which automatically refreshes itself every 10 seconds, displays the statuses of processes currently running on the Server, and provides information on the amount of space and memory used by each process.

  • Page 45: View The Status Of The Server

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the Status of the Server The Product Version number of the software displays at the top of the screen, along with the date that software version was implemented. Status information displays in the following sections of this screen: •...

  • Page 46: Secure Access Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Secure Access screen The Secure Access screen displays when the Secure Access option is selected from the Server menu. This screen is primarily used by 8e6 technical support represen- tatives to perform maintenance on your Server, if your system is behind a firewall that denies access to your Server.

  • Page 47: Activate A Port To Access The Server

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Activate a Port to Access the Server 1. After the administrator at the customer’s site authorizes you to use a designated port to access their Server, enter that number at the Port # field. 2.

  • Page 48: Terminate A Port Connection

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Terminate a Port Connection 1. After maintenance has been performed on the customer’s Server, select the active port number from the list box by clicking on it. 2. Click the Stop button to terminate the port connection. This action removes the port number from the list box.

  • Page 49: Software Update Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Software Update screen The Software Update screen displays when the Software Update option is selected from the Server menu. This screen is used for updating the Server with software updates supplied by 8e6, and for viewing a list of software updates that are available and/or previously installed on the Server.

  • Page 50: View Installed Software Updates

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View Installed Software Updates Any software update previously installed on the Server displays in the ER Patch History frame. For each installed software update, the Date installed (YYYY/MM/DD), and software update Name and Description display. Uninstall the Most Recently Applied Software Update In the ER Patch History frame, the most recently applied software update can be unapplied by clicking Undo.

  • Page 51: Install A Software Update

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Install a Software Update WARNING: Before installing a software update, you must shut off the Server’s software by selecting the Shutdown Software option on the Shut Down screen. (See the Shut Down sub- section under the Server menu section in this chapter.) All soft- ware updates must be installed in numerical order on your Server.
  • Page 52 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Apply Now: 1. Click Apply Now to open a dialog box containing infor- mation about the software release: Fig. 1:2-14 Software update dialog box 2. Click Yes to open the EULA dialog box: Fig.
  • Page 53 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 3. After reading the contents of the End User License Agreement, click Yes if you agree to its terms. This action closes the EULA dialog box and begins the software update application process.

  • Page 54: Shut Down Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: After installing the software update, if a message displays that informs you to reboot the Server, you should select the Restart Software option on the Shut Down screen. Shut Down screen The Shut Down screen displays when the Shut Down option is selected from the Server menu.

  • Page 55: Perform A Server Action

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER ware Restart process, files normally FTPed to the Server are routed to a problem directory in the logging device. When the Server is running again, these files are FTPed to the Server. •...

  • Page 56: Web Client Server Management Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu. This screen is used for enabling specified Web Client Server features.

  • Page 57: Restart The Web Client Server

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Restart the Web Client Server In the Restart Web Client Server frame, click Restart to restart the Web Client server. As a result of this action, a screen displays with the following message: “The Web Client Server will restart in a few minutes.”...

  • Page 58: Database Menu

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Database Menu The Database pull-down menu includes options for config- uring the database. These options are: IP.ID, Username Display Setting, Elapsed Time, Page Definition, Tools, Expi- ration, NAS Status, Optional Features, and User Group Import.
  • Page 59 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Fig. 1:2-20 User Name Identification screen with IP.ID activated As the administrator of the Server, you have the option to either enable or disable this feature for logging users’ activ- ities by usernames, machine names, and/or IP addresses of machines.
  • Page 60 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER ARNINGS The ER will generate NetBIOS requests outside the network if IP.ID is activated and if no segment settings have been specified in the configuration of the R3000—causing it to log external traffic.

  • Page 61: View The User Name Identification Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the User Name Identification screen There are two frames on this screen: one used for custom- izing the label that displays in Client reports for unidentified machines, and the other used for specifying username iden- tification (IP.ID) criteria.

  • Page 62: Deactivate User Name Identification

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Static IP assignment - this option logs a user’s activity by the IP address of the machine used. When selecting this option, the Update button becomes acti- vated. a. Click the Update button to automatically generate a table of static IP addresses and machine names.

  • Page 63: Username Display Setting Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Username Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Data- base menu. This screen is used for configuring the user- name format imported from raw logs and customizing the username format that displays in reports.

  • Page 64: View The Current Username Display Setting

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the Current Username Display Setting In the Current Username Display Setting frame, the current username format displays—if previously entered in the Display username field and saved on this screen. Modify the Username Display Setting In the Modify Username Display Setting frame, make selec- tions from list boxes and apply results for the new username...
  • Page 65 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 4. Click Add to include your selection in the Display user- name field below. NOTE: Follow steps 3 and 4 for each field to be added to the Display username field below. Each additional selection added to the display name is preceded by a backslash ( \ ).

  • Page 66: Page View Elapsed Time Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Page View Elapsed Time screen The Page View Elapsed Time screen displays when the Elapsed Time option is selected from the Database menu. This screen is used for establishing the value—amount of time—that will be used when tracking the length of a user’s stay at a given Web site, and the number of times the user accesses that site.

  • Page 67: Elapsed Time Rules

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Elapsed Time Rules Each time a user on the network accesses a Web site, this activity is logged as one or more visit(s) to that site. The amount of time a user spends on that site and the number of times he/she accesses that site is tracked according to the following rules: •...

  • Page 68: Page Definition Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Page Definition screen The Page Definition screen displays when the Page Defini- tion option is selected from the Database menu. This screen is used for specifying the types of pages to be included in the detail report for Page searches.

  • Page 69: Remove A Page Type

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Remove a Page Type To remove a page type from the detail report: 1. Select the page extension from the Current page types list box. 2. Click Remove. 3. Click Apply. Add a Page Type To add a page type in the detail report: 1.

  • Page 70: Tools Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Tools screen The Tools screen displays when the Tools option is selected from the Database menu. This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application.

  • Page 71: View Diagnostic Reports

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View Diagnostic Reports 1. Choose a report from the pull-down menu (Table Status, Process List, Full Process List, Tables, or Daily Summary). 2. Click the View button to view the selected diagnostic report in a pop-up window: •...
  • Page 72 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • db Expiration - This log includes information about expiring data on the Server. • db Expire Summary - This log provides a list of data expiration from summary tables. •...
  • Page 73 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Patch Log - This log gives information about applied software updates. • MYSQL Log - This log provides information pertaining to the MySQL server. • Error Entry - R2k - This log displays a list of R2000 query errors.

  • Page 74: Expiration Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Expiration screen The Expiration screen displays when the Expiration option is selected from the Database menu. This screen shows statistics on the amount of data currently stored on the Server box, and provides an estimated date when that data will expire.

  • Page 75: Expiration Screen Terminology

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: Though the database is backed up automatically each day, under certain circumstances you may need to perform a manual backup to the internal backup drive, and then save this data off site.

  • Page 76: Expiration Rules

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Expire - pertains to the action of dropping data from the Server when there is no room left on the hard drive for additional storage. When the hard drive reaches its maximum data storage capacity, indexes from the oldest week of data stored on the Server are dropped, or “expired”...

  • Page 77: View Data Storage Statistics

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View Data Storage Statistics In the Status section of this screen, the date and time of the last database expiration displays in the Status bar. The date displays in the YYYY-MM-DD format, and the time displays in military time (01-24 hours) using the HH:MM:SS time format.
  • Page 78 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Current archive data (yearweekno/date scope) - the range of dates and times of archive data currently stored on the Server. The first line displays the range of year(s) and weeks in the YYYYWW format, where “Y”...
  • Page 79 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Last 8 weeks hits/day average - the average number of hits on the Server per day, based on the last eight weeks of data stored on the Server. The following data that displays is current as of the last changes made in the Change Settings section of the screen: •...

  • Page 80: Change Data Storage Settings

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Change Data Storage Settings The Change Settings section of the screen is used for updating the amount of data that will be stored on the Server box in the future. By making an entry in this section of the screen, you dictate how data on the box will expire.
  • Page 81 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER TIP: 8e6 recommends that you set up your Server to store more live data than archive data for the benefit of administrators and sub-administrators who generate reports via the Client applica- tion.

  • Page 82: Nas Status Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NAS Status screen The NAS Status screen displays when the NAS Status option is selected from the Database menu. This screen is used for verifying the status of the Network Attached Storage (NAS) device.

  • Page 83: View Nas Status Information

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View NAS Status Information One of the following informational messages displays on this screen, depending on whether or not a NAS device is attached to the ER: • This ER does not have a NAS device attached. NAS Ping Status: N/A •...
  • Page 84 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Fig. 1:2-27 Optional Features screen ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...

  • Page 85: Enable Search String Reporting

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Enable Search String Reporting If Search String Reporting is enabled, detail drill down reports display the full search string content typed into a search engine text box for search sites such as Google, Yahoo!, MSN, AOL, Ask.com, YouTube.com, and MySpace.com.

  • Page 86: Enable Page And/Or Object Count

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 1. Click the radio button corresponding to “ON” to make the Wall Clock Time Report selection available in an admin- istrator’s Custom Reports menu. 2. Click Apply to apply your setting. NOTE: Since Wall Clock Time reports are processed each night, any changes made to settings today will not effective until the following day.

  • Page 87: Enable, Configure Password Security Option

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Enable, Configure Password Security Option In the Password Security Options frame, passwords for accessing the Administrator console or Web Client can be set to expire after a specified number of days, and/or lock out the user from accessing the Administrator console and Web Client after a specified number of failed password entry attempts within a defined interval of time.
  • Page 88 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • OFF - Choose this option if the user will not be locked out by username after entering the incorrect password. • At the Lockout by IP Address field, click the radio button corresponding to either of the following options: •...

  • Page 89: User Group Import Screen

    2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER User Group Import screen The User Group Import screen displays when the User Group Import option is selected from the Database menu. This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server.
  • Page 90 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: If additional R3000 servers need to be specified, click More R3000s to display the next four sets of entry fields. 3. After specifying all R3000 servers, click Import Now to begin the data importation process.

  • Page 91: Echnical Upport Roduct Arranties

    ECHNICAL UPPORT RODUCT ARRANTIES Technical Support For technical support, visit 8e6 Technologies’s Technical Support Web page at http://www.8e6.com/support.html, or contact us by phone, by e-mail, or in writing. Hours Regular office hours are from Monday through Friday, 8 a.m. to 5 p.m. PST.

  • Page 92: Office Locations And Phone Numbers

    ECHNICAL UPPORT RODUCT ARRANTIES ECHNICAL UPPORT Office Locations and Phone Numbers 8e6 Corporate Headquarters (USA) 828 West Taft Avenue Orange, CA 92865-4232 Local 714.282.6111 714.282.6116 Domestic US 1.888.786.7999 International +1.714.282.6111 8e6 Taiwan 7 Fl., No. 1, Sec. 2, Ren-Ai Rd. Taipei 10055 Taiwan, R.O.C.

  • Page 93: Support Procedures

    ECHNICAL UPPORT RODUCT ARRANTIES ECHNICAL UPPORT Support Procedures When you contact our technical support department: • You will be greeted by a technical professional who will request the details of the problem and attempt to resolve the issue directly. • If your issue needs to be escalated, you will be given a ticket number for reference, and a senior-level technician will contact you to resolve the issue.

  • Page 94: Product Warranties

    ARRANTIES Product Warranties Standard Warranty 8e6 Technologies warrants the medium on which the 8e6 product is provided to be free from defects in material and workmanship under normal use for period of one year (the “Warranty Period”) from the date of delivery. This standard Warranty Period applies to both new and refurbished equip- ment for a period of one year from the delivery date.

  • Page 95: Technical Support And Service

    RODUCT ARRANTIES Technical Support and Service 8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation. 8e6 Technologies provides after-hour emergency support to 8e6 server customers. An after hours technician can be reached by voice line.

  • Page 96: Extended Warranty (Optional)

    If parts are discontinued from production during the Warranty Period, immediate replacement product(s) or hardware parts will be available for exchange with defective parts from 8e6 Technologies’ local reseller or distributor. Extended Technical Support and Service Extended technical support is available to customers under a Technical Support Agreement.

  • Page 97: Ppendices Ection

    PPENDICES ECTION PPENDIX PPENDICES ECTION Appendix A Evaluation Mode By default, the ER Server and Client are set to the evalua- tion mode. This appendix explains how to use the ER Server in the evaluation mode, and how to activate the ER Server to function in the activated mode.

  • Page 98: A Ppendices S Ection

    PPENDICES ECTION PPENDIX You have the option to either use the ER unit in the evalua- tion mode, or change the evaluation mode in one of two ways—by extending the evaluation period, or by activating the unit so that it can be used in the activated mode. NOTE: The message: “EVALUATION MODE - MAX DATA STORAGE ‘X’...

  • Page 99: Use The Server In The Evaluation Mode

    PPENDICES ECTION PPENDIX Use the Server in the Evaluation Mode To use the unit in the evaluation mode, click the "X" in the upper right corner of the ER Status pop-up box to close it. Expiration screen In the evaluation mode, the Expiration screen can only be used for viewing data storage statistics, and not for modi- fying data storage capacity criteria.

  • Page 100: Change The Evaluation Mode

    PPENDICES ECTION PPENDIX When the Server is in the evaluation mode, the following message displays at the top of the screen: “Evaluation Mode – Max Data Storage ‘X’ Weeks” (in which ‘X’ repre- sents the maximum number of weeks in the ER’s data storage scope).

  • Page 101: Activation Page

    1. In the Activation Page pop-up box, the Hostname of the Server, IP address, and Mac Address (Media Access Control address) display. 2. Call 8e6 Technologies at either 714-282-6111 or 1-888- 786-7999, and speak to a technical support representa- tive about changing the evaluation mode.
  • Page 102 PPENDICES ECTION PPENDIX 4. Click Activate to display the confirmation message in the Activation Page pop-up box: • If extending the evaluation period for the unit, the following message displays: “It is now in evaluation mode (‘X’ weeks)!” in which ‘X’ represents the number of weeks in the new evaluation period.

  • Page 103: Appendix B

    PPENDICES ECTION PPENDIX Appendix B Disable Pop-up Blocking Software A user with pop-up blocking software installed on his/her workstation will need to disable pop-up blocking in order to use the Client. This appendix provides instructions on how to disable pop- up blocking software for the following products: Yahoo! Toolbar, Google Toolbar, AdwareSafe, and Windows XP Service Pack 2 (SP2).
  • Page 104 PPENDICES ECTION PPENDIX 2. Choose Always Allow Pop-Ups From to open the Yahoo! Pop-Up Blocker dialog box: Fig. B-2 Allow pop-ups from source 3. Select the source from the Sources of Recently Blocked Pop-Ups list box to activate the Allow button. 4.

  • Page 105: Google Toolbar Pop-Up Blocker

    PPENDICES ECTION PPENDIX Google Toolbar Pop-up Blocker Add the Client to the White List To add the Client to the white list so that it will always be allowed to pass, go to the Google Toolbar and click the # blocked icon: Fig.

  • Page 106: Adwaresafe Pop-Up Blocker

    PPENDICES ECTION PPENDIX AdwareSafe Pop-up Blocker Disable Pop-up Blocking AdwareSafe’s SearchSafe toolbar lets you toggle between enabling pop-up blocking (# popups blocked) and disabling pop-up blocking (Popup protection off) by clicking the pop- up icon. 1. In the IE browser, go to the SearchSafe toolbar and click the icon for # popups blocked to toggle to Popup protec- tion off.

  • Page 107: Windows Xp Sp2 Pop-Up Blocker

    PPENDICES ECTION PPENDIX Windows XP SP2 Pop-up Blocker This sub-section provides information on setting up pop-up blocking and disabling pop-up blocking in Windows XP SP2. Set up Pop-up Blocking There are two ways to enable the pop-up blocking feature in the IE browser.
  • Page 108 PPENDICES ECTION PPENDIX Use the IE Toolbar In the IE browser, go to the toolbar and select Tools > Pop- up Blocker > Turn On Pop-up Blocker: Fig. B-6 Toolbar setup When you click Turn On Pop-up Blocker, this menu selec- tion changes to Turn Off Pop-up Blocker and activates the Pop-up Blocker Settings menu item.

  • Page 109: Use The Ie Toolbar

    PPENDICES ECTION PPENDIX Add the Client to the White List There are two ways to disable pop-up blocking for the Client and to add the Client to your white list. Use the IE Toolbar 1. With pop-up blocking enabled, go to the toolbar and select Tools >...

  • Page 110: Set Up The Information Bar

    PPENDICES ECTION PPENDIX Use the Information Bar With pop-up blocking enabled, the Information Bar can be set up and used for viewing information about blocked pop- ups or allowing pop-ups from a specified site. Set up the Information Bar 1. Go to the toolbar and select Tools > Pop-up Blocker > Pop-up Blocker Settings to open the Pop-up Blocker Settings dialog box (see Fig.
  • Page 111 PPENDICES ECTION PPENDIX 3. Click Yes to add the Client to your white list and to close the dialog box. NOTE: To view your white list, go to the Pop-up Blocker Settings dialog box (see Fig. B-7) and see the entries in the Allowed sites list box.
  • Page 112 PPENDICES ECTION PPENDIX ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...

  • Page 113: Index

    NDEX Access Client 49 add/edit/delete administrators 15 Add/Edit/Delete Administrators screen 22 administrator e-mail contact setup 34 log in to Server 15 Administrator GUI 18 alert box, terminology 4 archive data setup on Server 66 terminology 67 back up data internal on demand backup 31 to remote server 32 backup procedures 29...
  • Page 114 NDEX data storage setup 66 Database Menu 50 database status logs 62 Date Scope Expiration screen 66 diagnostic reports 62 dialog box, terminology 4 disable pop-up blockers 95 Elapsed Time 58 expiration 68 Expiration screen 66 expire data from Server 66 passwords 79 terminology 68 field, terminology 5...
  • Page 115 NDEX IP.ID 50 LDAP 81 Linux OS 9 list box, terminology 5 live data setup on Server 66 terminology 67 Locked-out Accounts and IPs screen 25 lockout 79 database status 63 off the Server 16 on the Server 12 Manual Backup button 31 Manual Restore button 33 MySQL 1 NAS Status screen 74...
  • Page 116 NDEX create for remote server’s FTP account 31 security option 79 patch Server 41 unapply 42 pop-up blocking, disable 95 pop-up box/window, terminology 5 Product Warranties section 86 pull-down menu, terminology 5 Quick Start Guide 75 R3000 1 R3000IR Quick Start Guide 11 radio button, terminology 6 remote server backup 32 reports...
  • Page 117 NDEX Server Menu 28 Server Status screen 36 Shut Down screen 46 software 9 Software Update screen 41 table, terminology 6 technical support 38 Technical Support section 83 Terminology 4 text box, terminology 6 Tools screen 62 update Server software 41 User Group Import screen 81 User Name Identification screen 50 Username Display Setting screen 55...
  • Page 118 NDEX ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...

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