Support Procedures - 8e6 Technologies R3000IR User Manual

Enterprise filter

Hide thumbs Also See for R3000IR:

Table of Contents

Support Procedures

When you contact our technical support department:

• You will be greeted by a technical professional who will

request the details of the problem and attempt to resolve

the issue directly.

• If your issue needs to be escalated, you will be given a

ticket number for reference, and a senior-level technician

will contact you to resolve the issue.

• If your issue requires immediate attention, such as your

network traffic being affected or all blocked sites being

passed, you will be contacted by a senior-level techni-

cian within one hour.

• Your trouble ticket will not be closed until your permission

is confirmed.