Support Procedures - 8e6 Technologies R3000IR ER 4.0 User Manual

Support Procedures

When you contact our technical support department:
• You will be greeted by a technical professional who will
• If your issue needs to be escalated, you will be given a
• If your issue requires immediate attention, such as your
• Your trouble ticket will not be closed until your permission
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request the details of the problem and attempt to resolve
the issue directly.
ticket number for reference, and a senior-level technician
will contact you to resolve the issue.
network traffic being affected or all blocked sites being
passed, you will be contacted by a senior-level techni-
cian within one hour.
is confirmed.
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