Page 1 LASS M500f, M500i, M500p, M300f, M300i, M300p, M200f, M200i, M200p RODUCT ANUAL Version 1.5 / SR-3...
Page 2: Important Data Protection Information
You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Contents Chapter 1: Introduction ........1 About This Manual .
Page 4 Chapter 3: Setup, continued Log-out of WebPAM PROe ......54 Internet Connection using WebPAM PROe ....55 Chapter 4: Management with WebPAM PROe .
Page 5 Chapter 4: Management with WebPAM PRO, continued Logical Drives ........141 Logical Drive .
Page 6 Chapter 5: Management with the CLU, continued Disk Array Settings and Functions .....185 Locate Disk Array ........187 Create a Logical Drive .
Page 7 Chapter 5: Management with the CLU, continued Clear Statistics ........212 Restore Factory Defaults .
Page 8 Chapter 8: Troubleshooting .......261 VTrak is Beeping ........261 LEDs Display Amber or Red .
Page 9: Chapter 1: Introduction
• Architectural Description (page 3) • Specifications (page 6) Thank you for purchasing Promise Technology’s VTrak M-Class external disk array subsystem. About This Manual This Product Manual describes how to setup, use, and maintain the VTrak M- Class external disk array subsystem. It also describes how to use the built-in command-line interface (CLI), command-line utility (CLU), and embedded Web- based Promise Array Management—Professional (WebPAM PROe) software.
Page 10: Overview
VTrak M-Class Product Manual Overview VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive. Drive Carrier LEDs VTrak M500 PROMISE...
Page 11: Architectural Description
Storage Enclosure Processor (SEP) Power Supply Figure 3. VTrak M500f Rear View (M500i/p have different controllers) Power Supply 1 Figure 4. VTrak M300i/M200i Rear View (M300f/M200f and M300p/M200p have different controllers) Architectural Description The VTrak M-Class is a Direct Attached Storage (DAS) subsystem that can also function in a Storage Area Network (SAN).
Page 12: Features And Benefits
All M-Class enclosures include a mid-plane, RAID controller, power and cooling units; and enclosure processor all in one cable-less chassis design. Multiple fans and power supplies provide redundancy to ensure continued usage during component failure. The RAID controller is hardware based and controls all logical drive functions transparently to the host system.
Page 13 Feature Hardware-assisted XOR engine Supports out-of-band management through RS232 and 10/100/1000 BaseT Ethernet connections Supports SNMP (v2) CIM and WBEM standards Tagged Command Queuing (TCQ) up to 128 commands Supports SATA II Native Command Queuing Supports DDF compliant metadata on disk Hot-swap feature for drive carriers, power supplies, fans, and battery Tool-less field-replaceable units...
Page 14: Specifications
Feature Redundant iSCSI ports (i models) Redundant SCSI ports (p models) Load sharing and full operation even with a Cluster support Complete cable-less design Cache battery backup Command-line and graphic-user interfaces Specifications M500f/i/p Drive Capacity: 15 SATA disk drives (3.5" x 1" form factor only). External I/O Ports (M500f): Dual 1-Gb/2-Gb Fibre Channel ports.
Page 15 Any combination of these RAID levels can exist at once on separate logical drives. See page 239 for more information on RAID. RAID Flexibility: Configurable RAID stripe size – 8, 16, 32, 64, 128, 256, 512 KB, and 1 MB sectors per disk. Rebuild priority tuning: Adjustment of minimum I/O reserved for server use during rebuild.
Page 16: M300F/I/P, M200F/I/P
Safety Certifications: CE, FCC Class A, BSMI, VCCi, cUL, TUV, MIC Limited Warranty: 3 Years (See page 302 for details) M300f/i/p, M200f/i/p Drive Capacity (M300f/i/p): 12 SATA disk drives (3.5" x 1" form factor only). Drive Capacity (M200f/i/p): 8 SATA disk drives (3.5" x 1" form factor only). External I/O Ports (M300f/M200f): Dual 1-Gb/2-Gb Fibre Channel ports.
Page 17: Fcc Statement
Supported Operating Systems: • Windows 2000 • Windows XP Professional • Windows 2003 • RedHat Linux Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords) Power Consumption: 340 watts Power Supply: Dual 400W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap and redundant with PFC, N+1 design Thermal Output: 1160 BTU/hour (max current) Operating Temperature: 41°...
Page 18 VTrak M-Class Product Manual...
Page 19: Chapter 2: Installation
Chapter 2: Installation • Unpack the VTrak storage subsystem (below) • Mount VTrak M500f/i/p in a Rack (page 12) • Mount VTrak M300f/i/p or M200f/i/p in a Rack (page 14) • Install Disk Drives (page 16) • Set Up Network Cable Connections (page 20) •...
Page 20: Mount Vtrak M500F/I/P In A Rack
Mount VTrak M500f/i/p in a Rack Vertical Rack Post Direct attach to post Figure 1. Rackmounted VTrak M500f/i/p The VTrak M500f/i/p installs directly to the rack with or without using the supplied mounting rails. Rack front post VTrak attaching screw Rail attaching screw (not included) Back side of post...
Page 21 If you plan to use the mounting rails, follow this procedure to install them: Attach one end of the rail to the back side of the rack’s front post. Reposition the adjusting screws as needed to fit the rail to the rack properly. Attach the other end of the rail to the back side of the rack’s rear post.
Page 22: Mount Vtrak M300F/I/P Or M200F/I/P In A Rack
Mount VTrak M300f/i/p or M200f/i/p in a Rack Vertical Rack Post Handles mount outside the rack post Figure 1. Rackmounted VTrak M300f/i/p (M200f/i/p is similar) The VTrak M300f/i/p or M200f/i/p installs to the rack using the supplied mounting rails. You can also use your existing rails. Rack front post Rail attaching screw (not included)
Page 23 Follow this procedure to install the rails: Check the fit of the rails in your rack system. Slide the plates out of the rails. Attach the rail plates to the VTrak housing. Line-up the rail plates using the studs. Install with six screws each side. Slide the rails over the plates.
Page 24: Install Disk Drives
Install Disk Drives You can populate the VTrak with 1.5 GB and 3.0 GB SATA drives. • VTrak M500f/i/p supports up to 15 disk drives • VTrak M300f/i/p supports up to 12 disk drives • VTrak M200f/i/p supports up to 8 disk drives All VTrak M-Class models provide the RAID configurations listed below.
Page 25 SATA Drive Mounting Holes SATA Drive Mounting Holes Figure 10.M500f/i/p drive carrier mounting holes SATA Drive Mounting Holes SATA Drive Mounting Holes Figure 11. M300f/i/p and M200f/i/p drive carrier mounting holes...
Page 26: Drive Numbering
Serial ATA Disk Drive Figure 12.SATA Disk Drives mount at the front of the carrier Carefully lay the drive into the drive carrier at the front, so that the screw holes on the bottom line up. Insert the screws through the holes in the drive carrier and into the bottom of the disk drive (see Figure 4).
Page 27 Chapter 2: Installation Each disk drive in VTrak is identified by a number used for creating and managing logical drives. VTrak numbers disk drives from left to right. Numbers are stamped above each drive bay for easy indentification. Drive 1 Drive 15 VTrak disk drives are numbered left to right Figure 7.
Page 28: Set Up Network Cable Connections
Set Up Network Cable Connections The VTrak M500f, M300f, and M200f share the same RAID controller design and use Fibre Channel (FC) connections for the data ports. The VTrak M500i, M300i, and M200i share the same RAID controller design and use iSCSI connections for the data ports.
Page 29: Fibre Channel Direct Attached Storage
• A network switch • A network interface card (NIC) in the PC Connect the VTrak Fibre Channel data ports to your Fibre Channel switch to establish the data path. Connect the PC’s standard NIC and the VTrak Management Port to your network switch to establish the management path.
Page 30: Iscsi Storage Area Network
Connect the 1 GbE (iSCSI) NIC and VTrak Data Ports to your GbE switch to establish an isolated data path. Connect the PC’s standard network card and VTrak Management Port to your network switch to establish the management path. As an alternative, you can use the same GbE (iSCSI) NIC for your PC for management and data connections.
Page 31: Iscsi Direct Attached Storage
iSCSI Direct Attached Storage Figure 11. VTrak M300i and M200i DAS connections (M500i is similar) This arrangement requires: • A Gigabit Ethernet network interface card (GbE NIC) with iSCSI support (in hardware or software) • A network switch • A network interface card (NIC) in the PC Connect the GbE (iSCSI) NIC in your PC to one of the VTrak Data Ports to establish an isolated data path.
Page 32: Scsi Direct Attached Storage
SCSI Direct Attached Storage Figure 12. VTrak M300p and M200p DAS connections (M500p is similar) This arrangement requires: • A network switch • A network interface card (NIC) in the PC • A SCSI HBA card in the PC • A SCSI cable that fits your HBA card and has a VHDCI connector to fit the VTrak SCSI channel VTrak’s SCSI connectors are bi-directional.
Page 33: Set Up Serial Cable Connections
Set Up Serial Cable Connections The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor and control VTrak. Mgmt FC 1 FC 2 Controller Mgmt FC 1 FC 2 IOIOI Figure 13.
Page 34: Connect The Power
Connect the Power Plug in the power cords and switch on both power supplies. When the power is switched on, the LEDs on the front of the VTrak will light up. Power Status Figure 14.VTrak M500f/i/p front panel LED display Figure 15.VTrak M300f/i/p and M200f/i/p front panel LED display When boot-up is finished and the VTrak is functioning normally: •...
Page 35 Chapter 2: Installation There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Disk Status Activity Figure 16.VTrak M500f/i/p drive carrier LEDs Disk Status Power/Activity Figure 17.VTrak M300f/i/p and M200f/i/p drive carrier LEDs After a few moments the Power/Activity should display Green.
Page 36 VTrak M-Class Product Manual...
Page 37: Chapter 3: Setup
Chapter 3: Setup • VTrak Setup with CLI or CLU (below) • Install iSCSI Initiator on the Host PC (page 39) • VTrak Setup with WebPAM PROe (page 41) VTrak Setup with CLI or CLU After installation, the next step is to configure VTrak. To set date, time, and IP addresses, you must use the Command Line Interface (CLI) or the Command Line Utility (CLU).
Page 38: Cli: Fibre Channel And Scsi Models (M500F/P, M300F/P, M200F/P)
CLI: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p) Type the following string to set the Date and Time, then press Enter administrator@cli> date -a mod -d 2005/06/08 -t 16:45:00 Type the date in yyyy/mm/dd format and the time in hh/mm/ss format with a 24-hour clock.
Page 39 administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.87, primaryipmask=255.255.255.0, gateway=192.168.10.3" In the above example, the IP addresses and subnet mask are included as examples only. Your values will be different. If you prefer to let your DHCP server assign the IP address, type the following string, then press Enter.
Page 40: Clu: Fibre Channel And Scsi Models (M500F/P, M300F/P, M200F/P)
CLU: Fibre Channel and SCSI Models (M500f/p, M300f/p, M200f/p) At the admin@cli prompt, type menu and press Enter. The CLU main menu appears. With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. System Date and Time Press the arrow keys to highlight System Date.
Page 41 Press Ctrl-A to save these settings and move to the Management Port configuration screen. Management Port By default, DHCP is enabled on VTrak (above). To set Management Port settings manually, or to view the current settings, you must disable DHCP. To view the current Management Port settings: Press the arrow keys to highlight DHCP.
Page 42: Clu: Iscsi Models (M500I, M300I, M200I)
Press Ctrl-A to save these settings and move to the RAID configuration screen. To make Management Port settings manually: Press the arrow keys to highlight DHCP. Press the spacebar to toggle to Disabled. Press the arrow keys to highlight IP Address. Press the backspace key to erase the current IP Address.
Page 43 System Date and Time Press the arrow keys to highlight System Date. Press the backspace key to erase the current date. Type the new date. Follow the same procedure to set the System Time. Press Ctrl-A to save these settings and move to the Management Port configuration screen.
Page 44 Press the arrow keys to highlight DHCP. Press the spacebar to toggle to Disabled. The current Management Port settings are displayed (above). Record the information on this screen. Press the spacebar to toggle DHCP back to Enabled. Press Ctrl-A to save these settings and move to the iSCSI Port 1 screen. To make Management Port settings manually: Press the arrow keys to highlight DHCP.
Page 45 iSCSI Ports By default, DHCP is enabled on VTrak (above). To set iSCSI Port settings manually, or to view the current settings, you must disable DHCP. To view the current iSCSI Port settings: Press the arrow keys to highlight DHCP. Press the spacebar to toggle to Disabled.
Page 46 The current iSCSI Port settings are displayed (above). To make iSCSI Port settings manually: Press the arrow keys to highlight DHCP. Press the spacebar to toggle to Disabled. Press the arrow keys to highlight IP Address. Press the backspace key to erase the current IP Address. Type the new IP Address.
Page 47: Install Iscsi Initiator On The Host Pc
Install iSCSI Initiator on the Host PC This step applies to the M500i, M300i, and M200i models only. To access the iSCSI data ports, you must have the iSCSI Initiator installed on your Host PC. You can use a Gigabit Ethernet network interface card (GbE NIC) with hardware-based iSCSI initiator from such vendors as: •...
Page 48 After the iSCSI Initiator is installed, follow the installation and setup instructions that come with your GbE NIC card. Setup of an actual iSCSI initiator takes place after the disk array and logical drive are configured on the VTrak. If you plan to use LUN Masking, enable this feature and specify your LUNs before setting up your iSCSI initiator.
Page 49: Vtrak Setup With Webpam Proe
VTrak Setup with WebPAM PROe • You can also use the CLU to create disk arrays and logical drives. See “Chapter 5: Management with the CLU” on page 157 for more information. • The WebPAM PROe software is embedded on the VTrak M- Class subsystem.
Page 50 Whether you select a regular or a secure connection, your login to WebPAM PROe and your user password are always secure. When the opening screen appears, type administrator in the User Name field, and type password in the Password field. The User Name and Password are case sensitive.
Page 51 Chapter 3: Setup Note Make a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time.
Page 52: Language Selection
The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. Unless you created disk arrays or logical drives in the CLI or CLU, there will be no disk arrays or logical drives at this point. Use the Tree to navigate to the various functions of WebPAM PROe.
Page 53: Create A Disk Array
Create a Disk Array Click on the Disk Arrays this VTrak is newly activated, there are no disk arrays or logical drives yet. There are three options: Automatic, Express, and Advanced. Select one and click the Next button. Or select one from the dropdown menu on the Create tab. Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters.
Page 54 • Logical Drives – The ID number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Drives – The physical drive ID number of the dedicated hot spare assigned to this disk array If you accept these parameters, click the Submit button. The new disk array appears in the Disk Array List on the Information tab.
Page 55 Follow these steps to create a new disk array. Check the boxes to select any one or a combination of: • Redundancy – The array will remain available if a physical drive fails • Capacity – The greatest possible amount of data capacity •...
Page 56 • Transaction Log • Other Click the Update button. Or check the Automatic Update box, and updates will occur automatically. The following parameters display: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created •...
Page 57 If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array. To create a new disk array: Enter a name for the disk array in the field provided. Check the box to enable the following features. •...
Page 58 On this screen you will specify your logical drives. Specify one logical drive at a time until the full capacity of the disk array is allocated. Enter an Alias (name) for the first logical drive. Choose a RAID level from the dropdown menu. The choice of RAID levels depends on the number of physical drives you selected.
Page 59 10. Choose a Read Cache policy: • ReadCache • ReadAhead • No Cache 11. Choose a Write Cache policy: • WriteThru • WriteBack 12. Click the Update button. When you click the Update button, WebPAM PROe sets up one logical drive and adds it to the New Logical Drive lists at the bottom of the window.
Page 60 VTrak M-Class Product Manual If you want to change a logical drive setting, click on the logical drive at the bottom of the window. The entry and the capacity usage are highlighted. Make your changes to the parameters and click the Update button.
Page 61 Chapter 3: Setup 13. When you have finished specifying logical drives, click the Next button.
Page 62: Additional Logical Drives
The proposed disk array appears with the logical drive(s) you specified. 14. If you agree with the proposed disk array and logical drive(s), click the Submit button. If you disagree, click the Back button and make changes as needed. Additional Logical Drives If you want to create additional logical drives and there is unused space on the current disk array, click on the Disk Array You will go to Disk Array Advanced Creation (see page 48).
Page 63: Internet Connection Using Webpam Proe
Chapter 3: Setup Internet Connection using WebPAM PROe The above instructions cover connections between VTrak and your company network. It is also possible to connect to a VTrak from the Internet. Your MIS Administrator can tell you how to access your network from outside the firewall.
Page 64 VTrak M-Class Product Manual...
Page 65: Chapter 4: Management With Webpam Proe
Chapter 4: Management with WebPAM PROe • VTrak Status Indicators (below) • Drive Status Indicators (page 59) • Audible Alarm (page 60) • Log-in/Log-out (page 61) • Graphic User Interface (page 64) • Subsystems (page 68) • Administrative Tools (page 75) This chapter describes using embedded WebPAM PROe to monitor and manage your RAID system.
Page 66 Figure 2. VTrak M300f/i/p and M200f/i/p front panel LED display When boot-up is finished and the VTrak is functioning normally: • Controller LED blinks green once per second for five seconds, goes dark for ten seconds, then blinks green once per second for five seconds again. •...
Page 67: Drive Status Indicators
LEDs Dark Power System Off FRU* System Off Logical System Off Drive FC/iSCSI/ No Activity SCSI 1 or 2 Controller System Off “n/a” means this state does not apply to this LED. * Field Replacement Unit. “n/a” means this state does not apply to this LED. ** Blinks five times in five seconds, five seconds dark, blinks five times again.
Page 68: Audible Alarm
Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDs The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green. LEDs Dark Power/ No Drive Activity...
Page 69: Log-In/Log-Out
The audible alarm sounds at other times to inform you that the VTrak needs attention. But the alarm does not specify the condition. When the alarm sounds, do the following: • Check the front and back of VTrak for red or amber LEDs, as described above.
Page 70 When the opening screen appears, type administrator in the User Name field and type password in the Password field. The User Name and Password are case sensitive. Click the Login button.
Page 71: Log-Out Of Webpam Proe
After sign-in, the WebPAM PROe opening screen appears. Figure 5. WebPAM PROe Opening Screen The first time you log in to WebPAM PROe, there will be no Users except for “administrator”. There will be no disk arrays or logical drives. If you setup your VTrak using WebPAM PROe (see “Chapter 3: Setup”...
Page 72: Graphic User Interface
Graphic User Interface • Header (page 65) • Tree View (page 67) VTrak features a browser-based, graphic user interface. Your Internet browser is the basic component to access VTrak from your PC. • Management Window (page 68) • Event Frame (page 68)
Page 73: Header
There are four major parts to the graphic user interface: Item Header Enables you to make a language selection, show or hide the event frame, show or hide network storage subsystems, display contact information, log out, and display the Help directory. Tree View Navigates around all components of the Subsystem, including iSCSI management, network and service...
Page 74: Storage Network
Click View again to hide the Event Frame. Storage Network The VTrak graphic user interface can currently display in Storage Network in the Tree View. The Storage Network consists of all the VTrak subsystem enclosures currently accessible on the network. When you log into a VTrak, that VTrak subsystem is the only one to display in the Subsystems list.
Page 75: Tree View
Tree View Below are the components of Tree View. The Administrative Tools section is different for the Super User than for other users. The remainder of the Tree is the same for all users. The Management Window displays information according to the item you select in Tree View.
Page 76: Management Window
Management Window The Management Window provides the actual user interface with the VTrak. This window changes depending on which item you select in Tree View and which tab you select in the Management Window itself. Event Frame To display the Event Frame, click on View in the Header, then click on Show Event Frame.
Page 77: Subsystem
Subsystem VTrak subsystems are identified in the Tree by their Management Port IP address. Click on the Subsystem in Management View to access the functions. Subsystem Information The Subsystem–Information tab provides information about a specific subsystem. To set an alias for this subsystem, click the Settings tab. To review the event log, click the Event tab.
Page 78 Subsystem Events The Subsystem–Event tab provides information from the event (log) file of a specific subsystem. Events are listed and sorted by: • Number – A consecutive decimal number assigned to a specific event • Device – Battery, controller, logical drive, physical drive, port, etc. •...
Page 79 In the File Download Security Warning box, click the Save button. In the Save As dialog box, navigate to the directory where you want to save the event file. Enter a name for the event file (“eventlog” is the default file name). Click the Save button.
Page 80 • Medium allocates a balance of system resources to the function and data read/write operations. • High allocates more system resources to the function and fewer to data read/write operations. Set the Reassigned Block threshold. When an error occurs in a physical drive, the directions to the block containing error are reassigned.
Page 81 Click on the Scheduler tab dropdown menu and select an item (see the list above). In the Scheduler dialog box, check the Enable This Schedule box. Select a start time (24-hour clock). Select a Recurrence Pattern. • Daily – Enter the number of days between events. •...
Page 82 Click the Submit button. Lock The Subsystem–Lock tab displays lock status and enables you to lock or unlock a subsystem controller. The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done.
Page 83: Administrative Tools
Click the Submit button. Release Lock To release the lock for this subsystem: Click on the Subsystem Click on the Lock tab in Management View. If you are the User who set the lock, click on the Unlock option. If another User set the lock and you are a Super User, click on the Unlock option and check the Force Unlock box.
Page 84: User Information
User Information The User Management–Information tab lists the user, his/her status, access privileges, display name, and email address. To access this tab: Click the Subsystem Click the Administrative Tools Click on the User Management To add a user, log in as a Super User, then click the Create tab in Management View.
Page 85 Click the Subsystem Click the Administrative Tools Click on the User Management Click on the Settings tab in Management View. Enter or change the display name or mail address. Click the Submit button. User Event Subscription The User Management–Event Subscription tab enables a user to enable event notification, specify events of interest, and assign the levels of severity to be reported.
Page 86 List of User Notification Events • Shortcuts • Enclosure – All items under Enclosure have the same Severity level • RAID Core – All items under RAID Core have the same Severity level • Host Interface – All items under Host Interface have the same Severity level •...
Page 87 User Password – Administrator The Administrator or a Super User can change another user’s password. To make these changes: Click the Subsystem Click the Administrative Tools Click on the User Management In the list of users, click on the link of the user whose settings you want to change.
Page 88 Enter a password for this user in the New Password and Retype Password fields. A password is optional. If you do not assign password, tell this user to leave the password field blank when he/she logs into to WebPAM PROe. The user can create his/her own password, see “User Password –...
Page 89: Network Management
Click on the Delete tab in Management View. Check the box to the left of the user you want to delete. Click the Submit button. Click OK in the confirmation box. There will always be at least one Super User account. A Super User cannot delete his/her own account.
Page 90: Management Port
Management Port The Network Management–Ethernet tab enables you to see the current Management Port settings on the Controller, including: • Controller ID • Maximum number of ports supported • Number of ports present • Number of failed ports • Port ID •...
Page 91: Fibre Channel Management
• Controller ID • Maximum number of ports supported • Number of ports present • Number of failed ports • Port ID • Port status (enabled or disabled) • Link status (up or down) • IP type • DHCP status (enabled or disabled) •...
Page 92 • Firmware Version • Number of failed nodes • Supported Features • Maximum Frame Size • Supported Speeds To access this tab: Click the Subsystem Click the Administrative Tools Click on the Fibre Channel Management Click the Node tab in Management View. Fibre Channel Port The Fibre Channel Management–Port tab enables you to see the current Data Port settings on the Controller, including:...
Page 93 • Configured Topology – N-Port (Point-to-Point), NL Port (Arbitrated Loop) or Auto (self-setting) • Hard ALPA – Address can be 0 to 254. 255 means this feature is disabled. An ALPA identifies a port in an arbitrated loop. To access this tab: Click the Subsystem Click the Administrative Tools Click on the Fibre Channel Management...
Page 94 • Number of words sent • Number of words received • LIP Count – Loop initialization primitive count • NOS Count – Not operational primitive sequence count • Number of error frames • Number of dumped frames • Link Failure Count •...
Page 95 To access this tab: Click the Subsystem Click the Administrative Tools Click on the Fibre Channel Management Click the SFP tab in Management View Fibre Channel Logged-in Devices The Fibre Channel Management–Logged In Device tab enables you to view information about the logged-in devices on the two Fibre Channel ports, including: •...
Page 96: Iscsi Management
Click the Administrative Tools Click on the Fibre Channel Management Click the Initiator tab in Management View. To add or delete an initiator, see “Storage Services” on page 97. iSCSI Management This feature pertains the VTrak iSCSI models, M500i, M300i, and M200i. A detailed explanation of these iSCSI functions, how and when they are used, and their relationship to one another is beyond the scope of this document.
Page 97 • Data sequence in order – Enables placement of data in sequence order. • Uni-directional CHAP Authentication – Enables Challenge Handshake Authentication Protocol. • Bi-directional CHAP Authentication – Enables bi-directional and uni- directional CHAP authentication. To make changes to the Data Port settings: Click the Subsystem Click the Administrative Tools Click on the iSCSI Management...
Page 98 • Primary Header Digest Method – (None). • Primary Data Digest Method – (None). • iSCSI Receive Marker – (None). iSCSI Port Statistics The iSCSI Management–Portal tab, Port Statistics dropdown menu enables you to see the current Data Port statistics.To access to the iSCSI Management–Ports tab: Click the Subsystem Click the Administrative Tools...
Page 99 • Transmitted Segments • Transmitted Bytes • Received Segments • Received Bytes • Retransmit Timer Expire • Persist Timer Expired • Received Pure ACKs • Received Duplicate ACKs • Transmitted Pure ACKs • Transmitted Duplicate ACKs • Received Segments out-of-order •...
Page 100 iSCSI iSNS The iSCSI Management–iSNS tab enables you to view and change the current iSNS settings on the Controller data ports. Internet Storage Name Service (iSNS) is a protocol used to facilitate the automated discovery, management, and configuration of iSCSI and Fibre Channel devices on a TCP/IP network. •...
Page 101 iSCSI SLP The iSCSI Management–SLP tab enables you to view and change the current settings on the Controller data ports. Service Location Protocol (SLP) is a standard used to discover services over the Internet. It includes Service Agents (SA) that advertise services, and a Directory Agent (DA) that gathers and organizes the data for queries.
Page 102 Click the Administrative Tools Click on the iSCSI Management Click on the CHAP tab in Management View. Add a CHAP To add a new CHAP: Click the Subsystem Click the Administrative Tools Click on the iSCSI Management Click on the CHAP tab in Management View. Click on the CHAP tab dropdown menu and select Add CHAP.
Page 103: Scsi Management
Click on the iSCSI Management Click on the CHAP tab in Management View. Click on the CHAP tab dropdown menu and select Delete CHAP. Check the box to the left of the CHAP you want to delete. Click the Submit button. iSCSI Ping The iSCSI Management–Ping tab enables you to verify a network connection through VTrak’s iSCSI data ports.
Page 104 Click on the Channel 1 or the Channel 2 link. The settings screen displays a list of the 16 Targets and Termination for the selected SCSI channel. To enable a SCSI target: Check (click on) the TID box beside the target you want to enable. Checked means enabled, unchecked means disabled.
Page 105: Storage Services
Storage Services Storage Services include managing Initiator and LUN mapping. These functions are similar for Fibre Channel and iSCSI VTrak models, with a few minor differences in Initiator naming conventions, as noted below. Initiators do not apply to SCSI models. LUN Mapping is different for SCSI models. Initiators The Storage Services–Initiators tab enables you to add and delete initiators.
Page 106 LUN Map – Fibre Channel and iSCSI The Storage Services–LUN Map tab displays a list of initiators recognized by the VTrak controller and their corresponding LUN mapping. View LUN Map To view the current LUN Map: Click the Subsystem Click the Administrative Tools Click on the Storage Services Click the LUN Map tab in Management View.
Page 107 LUN Mapping Parameters • Initiator – The Fibre Channel or iSCSI card in the Host system that initiates commands to the target (VTrak). • Logical Drive ID – This is actually the disk array ID number. • RAID Level – RAID Level of the logical drive. •...
Page 108: Software Management
Click the LUN Map tab in Management View. From the LUN Map tab dropdown menu, select Edit LUN Map. Select Port 1 or Port 2 from the Port ID dropdown menu. In the LUN Mapping and Masking table, select a Logical Drive ID with empty Target ID and LUN fields.
Page 109 Enter an Email sender address (example: RAIDmaster@promise.com). Enter an Email subject (example: VTrak Status). 10. When you are done, click on the Submit button. Send a Test Message To send one test message to the User currently logged into the VTrak GUI: Make the Email settings as described above.
Page 110: Web Server Setting
Click on the SLP Setting link. Under Startup Type: • Click on the Automatic option to start the service automatically during system startup. • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button.
Page 111: Telnet Setting
11. Click OK in the confirmation box to restart the Web Server service with your changes. Change Start Setting To change the Web Server Automatic/Manual start setting: Click the Subsystem Click the Administrative Tools Click on the Web Server Setting link. Under Startup Type: •...
Page 112: Snmp Management
24 minutes is the default. When you are done, click on the Submit button. Click OK in the confirmation box to restart the Telnet service with your changes. Change Start Setting To change the Telnet Automatic/Manual start setting: Click the Subsystem Click the Administrative Tools Click on the Telnet Setting link.
Page 113 There is no default name. Enter a System Location. USA is the default. Enter a System Contact (the email address of the administrator or other individual). Enter the Read Community Public is the default. Enter the Write Community Private is the default. 10.
Page 114: Cim Setting
Or click on the Restart button to restart the service. VTrak’s CIM service provides a database for information about computer systems and network devices. CIM enables you to access VTrak's controller using a CIMOM browser. This service is normally Stopped and set to Manual start. Change Start Setting To change the CIM startup settings: Click the Subsystem...
Page 115: Netsend
To enable CIM using a HTTPS connection: • Choose the Yes option • Enter a port number in the field provided (5989 is the default) To enable authentication for your CIM connection(s): • Choose the Yes option • Enter the old password in the field provided (password is the default) •...
Page 116 Click on the Administration Tools Click on the Netsend link. Under Startup Type: • Click on the Automatic option to start the service automatically during system startup. • Click on the Manual option to start the service manually (the service does not start during system startup).
Page 117: Export
Export The Software Management–Export tab enables you to export the User Database file from the VTrak subsystem to the Host PC. From there, you can import the User Database file to other VTrak subsystems so that all have the same User information and settings.
Page 118: Firmware Update
Click on the Import tab. Under the Type dropdown list, select User Database. Enter the name of the file to be imported. Or, click the Browse... button to search for the file. Click on the Submit button. Click on the Next button. If the imported file is a valid user database, an warning will appear to inform you that it will overwrite the previous settings.
Page 119: Clear Statistics
Check the Firmware and Software functions you want to restore to default settings. Click on the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button. The functions you selected will be automatically restored to their default settings. Clear Statistics The Clear Statistics function clears statistical data on controllers, physical drives, and logical drives.
Page 120 When the controller shuts down, your WebPAM PROe connection will be lost. Wait for no less than two minutes. Manually turn off the power supply switches on the back of the subsystem. Monitor the Shutdown To monitor a shutdown, you must use the Command Line Interface (CLI) though a serial connection to the VTrak.
Page 121: Controllers
Controllers The Controllers–Information tab provides information about the controllers in a VTrak subsystem. Controller information includes: • Controller ID (1 or 2) • Alias, if assigned • Status – OK means normal • Vendor • Model • Revision Number • WWN –...
Page 122: Controller
The Controller Status Controller, will flash for one minute. See the illustration below. LEDs (SCSI) Figure 6. The Controller Status and Dirty Cache LEDs flash for one minute so you can identify the Controller Controller Controller Information The Controller–Information tab provides information about a specific VTrak subsystem controller.
Page 123 • Model • Status • Power On Time • Cache Usage (percent) • Dirty Cache Usage (percent) • Part number • Serial number • Hardware revision number • WWN (World Wide Name) • Date of manufacture • SCSI protocols supported •...
Page 124 • Write Back Cache Flush Interval Controller Statistics Click the Subsystem Click the Controllers Click on the Controller Click on the Information tab in Management View and select Statistics from dropdown menu. The Controller statistics include: • Data transferred (read and write) •...
Page 125: Enclosures
Check the SMART Log box to enable the Self-Monitoring, Analysis, and Reporting System (SMART). Enter a polling interval (1 to 1440 minutes) in SMART Polling Interval field. Check the Coercion Enabled box to enable disk drive capacity coercion. When disk drives of different capacities are used in the same array, coercion reduces the usable capacity of the larger disk drive(s) in order to match the smallest capacity drive.
Page 126: Identify Enclosure
• Number of batteries – One for each controller in the enclosure Identify Enclosure To identify the VTrak subsystem enclosure: Click the Subsystem Click on the Enclosures Click on the Locate Enclosure button. The FRU LEDs on the back of the enclosure will flash for one minute. Storage Enclosure Processor (SEP) Power Supply...
Page 127: Enclosure
Enclosure Enclosure Information The Enclosure–Information tab provides a diagram showing the status and location of key components. Status information about the VTrak subsystem enclosure, including: • SEP Firmware Version • Polling Interval* • Enclosure Warning and Critical temperature thresholds* • Controller Warning and Critical temperature thresholds* •...
Page 128 10. Click the Submit button. The changes take effect immediately. FRU VPD The Enclosure–FRU VPD tab displays Vital Product Data (VPD) information about Field Replaceable Units (FRU) in the VTrak subsystem enclosure, including: • Controller Motherboard • Storage Enclosure Processor (SEP) •...
Page 129 • Current – A flow of a few mA is normal If a battery does not reflect normal conditions and it is not currently under reconditioning, run the Recondition function before you replace the battery. During Reconditioning, the battery is fully discharged then fully recharged.
Page 130: Physical Drives
Click the Submit button. The Buzzer goes silent for the current event. If the Buzzer is enabled, it will sound again when the next event happens. Change Buzzer Settings To change Buzzer settings, do the following: Click the Subsystem Click on the Enclosures Click on the Enclosure Click on the Buzzer tab in Management View.
Page 131 The Disk Status LED will flash to identify the carrier holding the drive. Figure 9. VTrak M500f/i/p disk carrier LEDs Figure 10.VTrak M300f/i/p and M200f/i/p disk carrier LEDs Physical Drives Settings The Physical Drives–Settings tab provides enables you to make settings that apply to all of the physical disk drives installed in the VTrak subsystem enclosure.
Page 132: Physical Drive
Physical Drive The Physical Drive–Information tab provides information about the selected physical disk drive: Physical Drive Information • Device ID – PD plus the slot number where the drive is installed. • Location – By enclosure and slot numbers. • Alias –...
Page 133 • Maximum Ultra DMA Mode Supported – UDMA5 for SATA drives. • Ultra DMA Mode – Mode as selected on the Physical Drives Settings tab. Physical Drive Statistics From the Information Tab, click on the dropdown menu, and select Statistics to view statistical information about this physical drive.
Page 134 The Disk Status LED will flash to identify the carrier holding the drive. Figure 11. VTrak M500f/i/p disk carrier LEDs Figure 12.VTrak M300f/i/p and M200f/i/p disk carrier LEDs Physical Drive Settings The Physical Drive–Settings tab enables you to specify an alias for a physical disk drive.
Page 135 • PFA – The physical drive has errors resulting in a prediction of failure. Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. Then clear the condition in the GUI. To clear a Stale or PFA status from a physical drive: Click the Subsystem Click on the Enclosures Click on the Enclosure...
Page 136: Disk Arrays
Click on the Physical Drives Click on a Physical Drive Click on the Force Offline/Online tab in Management View. Click the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button. Physical Drive Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive.
Page 137 To access the Disk Arrays–Information tab: Click the Subsystem Click on the Disk Arrays Create a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array.
Page 138 To create a new disk array: Click the Subsystem Click on the Disk Arrays Click on the Create tab in Management View. From the Create tab dropdown menu, select Express. Check the boxes to select any one or combination of the following: •...
Page 139 Create a Disk Array – Advanced The Disk Array Advanced Creation option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you select less than the total available capacity, you can use the remaining space to create additional logical drives at a later time.
Page 140 This value will be the data capacity of the first logical drive in your new disk array. If you specify less than disk array's maximum capacity, the remainder will be available for additional logical drives which you can create later. 13.
Page 141: Disk Array
Click on the Disk Arrays Click on the Delete tab in Management View. Check the box to the left of the disk array you want to delete. Click the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button.
Page 142 • Number of Logical Drives – The number of logical drives that belong to this disk array. • Supported RAID Level – The RAID levels this disk array can support. Physical Drives in the Disk Array • Slot No. – Physical drive ID number. •...
Page 143 • Transport Ready – After you perform a successful Prepare for Transport operation, this condition means you can remove the physical drives of this disk array and move them to another enclosure or different drive slots. After you relocate the physical drives, the disk array status will show OK. •...
Page 144 Click the Subsystem Click on the Disk Arrays Click on the Disk Array Click on the Create LD tab in Management View. Enter an alias (name) in the Alias field. Maximum of 32 characters. Use letters, numbers, space between words, and underscore.
Page 145 If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new logical drive will display Synchronizing for several minutes after creation. You can use the logical drive during this period but read/ write performance could be slower than normal. See “Logical Drive Synchronization”...
Page 146 For a list of Migration options and other important information, see “RAID Level Migration” on page 254. • You can add physical drives to a RAID 50 array but you cannot change the number of axles. • If you add an odd number of physical drives to a RAID 10 array, it will become a RAID 1E array by default.
Page 147 Manual Rebuild If a physical drive has failed, identify and replace the drive, then rebuild the disk array as described below: Click the Subsystem Click on the Disk Arrays Click on the Disk Array If there are multiple disk arrays, choose the icon with the yellow !. Click on the Background Activities tab in Management View.
Page 148 From the dropdown menu on the Background Activities tab, choose the function you want to start. View Progress of Background Function To view the progress of the current background activity and a list of activities in the queue: Click the Subsystem Click the Background Activities tab in Management view.
Page 149: Logical Drives
Transport The Disk Array–Transport tab enables you to prepare a disk array for transport. Before you can use this feature: • There must be a dedicated spare disk drive assigned to this disk array. • The disk array Operational Status must be OK. To prepare a disk array for transport: Click the Subsystem Click on the Disk Arrays...
Page 150 • RAID Level – The RAID level of this logical drive (It may differ from the disk array). • Capacity – This is the data storage capacity available. • Disk Array ID – The ID number of the disk array from which this logical drive was created.
Page 151: Logical Drive
• Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact. You must determine the cause of the problem and correct it. •...
Page 152: Logical Drive Settings
• Read Policy – The Read Cache policy of this logical drive. • Write Policy – The Write Cache policy of this logical drive. • Serial Number – The Serial Number of this logical drive. • WWN – The World Wide Number of this logical drive. •...
Page 153 Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional. From the Read Policy dropdown menu, select a Read Cache policy. The choices are Read Cache, Read Ahead, and No Cache. From the Write Policy dropdown menu, select a Write Cache policy. The choices are Write Back and Write Through (Thru).
Page 154 If you did not select Quick Initialization, enter a hexidecimal value in the Initialization Pattern in Hex field or use the default 00000000 value. Click the Submit button. In the confirmation box, type the word confirm in the field provided. 10.
Page 155 Logical Drive PDM Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to Rebuilding a Logical Drive. But unlike Rebuilding, PDM constantly monitors your disk drives, and automatically copies your data to a spare disk drive before the disk drive fails and your Logical Drive goes Critical.
Page 156 • Count – Number of continuous blocks starting from this LBA. • Read Check Table – Contains a list of read errors for this logical drive. • Write Check Table – Contains a list of write errors for this logical drive. •...
Page 157 • Obtain the initiator name from the initiator utility on your host system. • The initiator name you input must match exactly in order for the connection to work. • For iSCSI models, if iSNS is enabled, you can copy and paste the Initiator Name.
Page 158: Spare Drives
From the Assigned Channel List, click on Channel 1 or 2. The Channel ID number appears under LUN Assignment Worksheet. From the Target ID dropdown menu, select a Target ID number. Target IDs range from 0 to 15. From the LUN dropdown menu, select a LUN. LUNs range from 0 to 63.
Page 159: Create Spare Drive
• Type – Global, can be used by any disk array. Dedicated, can only be used by the assigned disk array. • Dedicated to Array – For dedicated spares, the disk array to which it is assigned. Global spares show N/A. •...
Page 160: Delete Spare Drive
The new spare drive is added to the Spare Drive List on the Information tab. Delete Spare Drive The Spare Drives–Delete tab enables you to delete an existing spare drive. If an existing spare drive has the wrong parameters for your needs, click on the Settings tab to change the parameters rather than delete the spare drive and create a new one.
Page 161: Spare Drive
Spare Drive Spare Drive Information When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 286. The Spare Drive–Information tab provides information about the selected physical disk drive.
Page 162 The Disk Status LED will flash to identify the carrier holding the drive. Figure 13.VTrak M500f/i/p disk carrier LEDs Figure 14.VTrak M300f/i/p and M200f/i/p disk carrier LEDs Spare Drive Settings The Spare Drive–Settings tab enables you to change the settings of an existing spare drive.
Page 163: Logical Drive Summary
Click on the Submit button. The new spare drive settings are shown in the Spare Drive List on the Information tab. Spare Check – Individual Spare Drive The Spare Drive–Spare Check tab enables you verify the status of the selected spare drive.
Page 164 VTrak M-Class Product Manual...
Page 165: Chapter 5: Management With The Clu
Chapter 5: Management with the CLU • VTrak Status Indicators (below) • Drive Status Indicators (page 159) • Audible Alarm (page 160) • CLU Connection (page 161) • CLU Function Map (page 164) • Subsystem Management (page 173) • Physical Drive Management (page 179) •...
Page 166 Figure 2. VTrak M300f/i/p and M200f/i/p front panel LED display When boot-up is finished and the VTrak is functioning normally: • Controller LED blinks green once per second for five seconds, goes dark for ten seconds, then blinks green once per second for five seconds again. •...
Page 167: Drive Status Indicators
LEDs Dark Power System Off FRU* System Off Logical System Off Drive FC/iSCSI/ No Activity SCSI 1 or 2 Controller System Off “n/a” means this state does not apply to this LED. * Field Replacement Unit. “n/a” means this state does not apply to this LED. ** Blinks five times in five seconds, five seconds dark, blinks five times again.
Page 168: Audible Alarm
Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDs The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green. LEDs Dark Power/ No Drive Activity...
Page 169: Clu Connection
The audible alarm sounds at other times to inform you that the VTrak needs attention. But the alarm does not specify the condition. When the alarm sounds, do the following: • Check the front and back of VTrak for red or amber LEDs, as described above.
Page 170 The default user name is administrator. At the Password prompt, type the password and press Enter. The default password is password. The CLI screen appears. At the CLI prompt, type menu and press Enter The CLU Main Menu appears. Quick Setup (Fibre Channel and SCSI) – A sequence of four steps to setup System Date &...
Page 171: Exit The Clu
Logical Drive Management – View logical drive information, name logical drives, initialization and redundancy check, and locate a logical drive. Network Management (Fibre Channel and SCSI) – Set IP addresses for Management Port, gateway and DNS server; subnet mask. Network Management (iSCSI) – Set IP addresses for Management Port and iSCSI Ports, gateway and DNS server;...
Page 172: Clu Function Map
VTrak M-Class Product Manual CLU Function Map The map below is designed to help you navigate to the submenu where each function is located. Begin at the Main Menu. Highlight the next item in the path and press Enter. The paths in this map do not activate the functions. Alias, controller –...
Page 173 Chapter 5: Management with the CLU C, continued CIM, settings – Main Menu, Additional Info and Management, Software Management, CIM Clear Events, runtime – Main Menu, Event Viewer, Clear Runtime Event Log Clear Events, non-volatile RAM – Main Menu, Event Viewer, NVRAM Events, Clear NVRAM Event Log Clear Statistics –...
Page 174 VTrak M-Class Product Manual E, continued Enclosure, temperature – Main Menu, Subsystem Management, Enclosure Management, Temperature Sensors Enclosure, voltage – Main Menu, Subsystem Management, Enclosure Management, Voltage Sensors Error Block Threshold, RC – Main Menu, Background Activity, Background Activity Settings Event Log, runtime –...
Page 175 Chapter 5: Management with the CLU I, continued Initiator, create/delete – Main Menu, Additional Info and Management, LUN Mapping Initiators, Fibre Channel – Main Menu, Fibre Channel Management, Fibre Channel Initiators IP Address, DNS Server – Main Menu, Network Management, iSCSI port, NetMgmt iSCSI Port Settings IP Address, iSCSI port –...
Page 176 VTrak M-Class Product Manual L, continued Logical Drive, locate – Main Menu, Logical Drive Management, individual logical drive Logical Drive, read cache – Main Menu, Logical Drive Management, individual logical drive Logical Drive, write cache – Main Menu, Logical Drive Management, individual logical drive Logical Drives, in disk array –...
Page 177 Chapter 5: Management with the CLU P, continued PFA Condition, clear – Main Menu, Physical Drive Management, individual Physical Drive Physical Drives – Main Menu, Physical Drive Management Physical Drives, coercion method – Main Menu, Subsystem Management, Controller Management, individual Controller, Controller Settings Physical Drives, in disk array –...
Page 178 VTrak M-Class Product Manual Sessions, iSCSI – Main Menu, iSCSI Management, iSCSI Sessions Settings, restore defaults – Main Menu, Additional Info and Management, Restore Factory Defaults SFP, Fibre Channel Port – Main Menu, Fibre Channel Management, Fibre Channel Ports, Fibre Channel port, Fibre Channel Port SFP Shutdown –...
Page 179 Chapter 5: Management with the CLU S, continued Statistics, logical drive – Main Menu, Logical Drive Management, individual logical drive Statistics, physical drive – Main Menu, Physical Drive Management, individual drive Subnet Mask, iSCSI port – Main Menu, Network Management, iSCSI port, NetMgmt iSCSI Port Settings Subnet Mask, management port –...
Page 180 VTrak M-Class Product Manual U, continued User, privilege – Main Menu, Additional Info and Management, User Management, user from list User, settings – Main Menu, Additional Info and Management, User Management, user from list User, status – Main Menu, Additional Info and Management, User Management, user from list User Management –...
Page 181: Quick Setup
Quick Setup Quick Setup is discussed under “VTrak Setup with CLI or CLU” on page 29. Subsystem Management Subsystem Management includes, Alias, Media Patrol, Lock Management, System Date and Time, Controller Management and Enclosure Management. Alias An alias is optional. To set an Alias for this subsystem: From the Main Menu, highlight Subsystem Management and press Enter.
Page 182: System Date And Time
1440 minutes = 24 hours Highlight Lock and press Enter. To reset the lock with a new time: In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) Highlight Renew and press Enter. To release your own lock, highlight Unlock and press Enter.
Page 183 Highlight Controller Management and press Enter. Highlight the controller you want and press Enter. Highlight Controller Settings and press Enter. From this point, you can make settings to the Alias, Coercion and SMART functions. Alias An alias is optional. To set an Alias for this controller: Type and alias into the Alias field.
Page 184: Enclosure Management
Press Ctrl-A to save your settings. Enclosure Management Enclosure Management includes information, status, settings and location. To access Enclosure Management: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Enclosure Management and press Enter. To access FPU VPD information (vital product data on field replaceable units), highlight FPU VPD Information and press Enter.
Page 185: Temperature Sensors
If either blower speed is below the Healthy Threshold, there is a blower malfunction. See “Chapter 6: Maintenance” on page 215. Voltage Sensors There are three power supply circuits inside the VTrak. • Voltage Sensor – Circuits: 3.3V, 5.0V, 12V •...
Page 186: Temperature Thresholds
Press Ctrl-A to save your settings. Temperature Thresholds Temperature thresholds are the temperature levels the Controller will report as a Warning or Critical. For most applications, the factory default settings are recommended. To change temperature thresholds: Highlight the Enclosure Temperature Warning threshold and press the backspace key to erase the current value.
Page 187: Locate Enclosure
• Battery Current – Positive during charge, negative during discharge To recondition the battery: Highlight Recondition Battery and press Enter. Press Y to confirm. Reconditioning the battery is a full discharge and recharge. Locate Enclosure This feature helps you identify the physical VTrak enclosure you are working with through the CLU.
Page 188: Individual Physical Drive Settings
Highlight DMA Mode and press the spacebar to toggle through UDMA 0 – 5 and MDMA 0 – 2. Press Ctrl-A to save your settings. Command Queuing This function enables/disables the command queuing on all physical drives that support this feature. Highlight CmdQueuing and press the spacebar to toggle between Enabled and Disabled.
Page 189: Force Physical Drive Offline/Online
If a physical drive is offline and shows a PFA error, rebuild the disk array. Go to Disk Array Info and Settings. After rebuilding, the drive will show Stale. Run Clear Stale then run Clear PFA. If the physical drive with a PFA error is a spare, you must delete the drive as a spare, then Clear PFA will be available.
Page 190: Disk Array Management
Disk Array Management Disk Array Management includes the creation and deletion of disk arrays, disk array settings and functions, and also logical drive creation and deletion. Create a Disk Array From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter.
Page 191 Highlight Number of Logical Drives and press the backspace key to erase the current value. Enter the number of logical drives you want. Highlight Application Type and press the spacebar to toggle though the applications and select the best one for your disk array. •...
Page 192: Delete A Disk Array
Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels. If you want to create multiple logical drives, highlight Capacity, press the backspace key to remove the current value, then type a new smaller value. Highlight Stripe and press the spacebar to toggle through stripe sizes 8KB, 16KB, 32KB, 64KB, 128KB, 256KB, 512KB, or 1MB.
Page 193: Disk Array Information
Disk Array Information From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter. The information and settings screen appears. Highlight any of the following and press Enter to view a list of: •...
Page 194 Specify the source and target physical drives. Highlight Start and press Enter. Migration This function includes RAID level migration (change existing array to a different RAID level or Online Capacity Expansion (add physical drives to an existing array). In order to migrate RAID level, you may have to add physical drives. For more information, see “RAID Level Migration”...
Page 195: Locate Disk Array
Transition Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. The revertible spare drive will return to its original status. For more information, see “Transition”...
Page 196: Delete A Logical Drive
Highlight the following parameters and press the backspace key to erase the current value: • Alias - Type an alias into the field, if desired. Maximum of 32 characters. Use letters, numbers, space between words and underscore. • Capacity - Maximum capacity shown. Enter a smaller capacity if desired.
Page 197: Logical Drive Information
Logical Drive Information From the Main Menu, highlight Logical Drive Management and press Enter. Highlight the logical drive you want and press Enter. The information and settings screen appears. Highlight any of the following and press Enter to view more information: •...
Page 198: Locate Logical Drive
The initialization parameters appear. • Initialization pattern. The default 00000000 is best for most applications • Quick Initialization – Yes means only the disk data format of the logical drives are initialized. • Quick Initialization Rate – Enter a value or use the default 64 bits. To change a parameter, highlight it and press the backspace key to erase the current value, then type the new value.
Page 199: Network Management
Network Management Network Management deals with network connections and settings for VTrak’s Management Port and, on iSCSI models, the iSCSI ports. The other parameters specific to iSCSI, see “iSCSI Management” on page 195. Management Port Settings From the Main Menu, highlight Network Management and press Enter. Highlight the management or iSCSI port you want and press Enter.
Page 200: Fibre Channel Management
DHCP If you enable DHCP, IP Address, Subnet Mask, and Gateway are set automatically. Highlight DHCP and press the spacebar to toggle to Enabled. Press Ctrl-A to save your settings. Manual Highlight DHCP and press the spacebar to toggle to Disabled. Highlight each of the following and press the backspace key to erase the current value, then type the new value.
Page 201 Port Settings Highlight Fibre Channel Port Settings and press Enter. Highlight the following parameters and press the spacebar to toggle though the choices: • Configured Link Speed – 1GB, 2GB or Automatic selection • Configured Topology – NL-Port (Arbitrated Loop), N-Port (Point to Point) or Automatic selection Highlight Hard ALPA and press the backspace key to erase the current value, then type the new value.
Page 202: Fibre Channel Initiators
• Transceiver type • Transceiver code • Manufacturing Date – Year, month, day format • Vendor Name – Vendor name of the SFP transceiver • Vendor OUI – Organizational Unique Identifier, part of the MAC address • Vendor Part Number •...
Page 203: Iscsi Management
iSCSI Management iSCSI Management deals with all iSCSI settings and functions with the exception of network connections and settings. This feature appears only with VTrak iSCSI models. Network connections and settings are discussed under “Network Management” on page 191. Node These functions affect both VTrak iSCSI ports.
Page 204: Sessions
Port information appears. Port Statistics To access port statistics, highlight one of the following and press Enter: • MAC Layer Statistics • IP Layer Statistics • TCP Layer Statistics • iSCSI Layer Statistics Sessions From the Main Menu, highlight iSCSI Management and press Enter. Highlight iSCSI Sessions and press Enter.
Page 205: Chap
When enabled, you must indicate whether to use a Directory Agent. Highlight Use Directory Agent (DA) and press the spacebar to toggle between Yes and No. Highlight Auto DA IP and press the spacebar to toggle between Yes and No. If you specified No, highlight Directory Agent IP and press the backspace key to erase the current value, then type the new value.
Page 206: Scsi Management
SCSI Management SCSI Management deals with all SCSI settings and functions. This feature appears only with VTrak SCSI models. Channel Information From the Main Menu, highlight SCSI Management and press Enter. Highlight one of the SCSI ports to select it and press Enter. Highlight Channel Info and press Enter.
Page 207: Target Information
Type Ctrl-A save your settings. • Turn off termination only when the VTrak is NOT the last device in the SCSI chain. • Internal termination only works on the “Out” SCSI connectors. Target Information From the Main Menu, highlight SCSI Management and press Enter. Highlight one of the SCSI ports to select it and press Enter.
Page 208: Background Activity Settings
Background Activity Settings Use this feature to make settings for Background Activities. The Activities themselves are started manually or automatically in conjunction with a specific disk array or logical drive. From the Main Menu, highlight Background Activity and press Enter. Highlight Background Activity Settings and press Enter.
Page 209: Event Viewer
Event Viewer The Event Viewer displays log of events. Events are classified as Runtime and NVRAM. Runtime Events This screen displays a list of and information about the 1023 most recent runtime events recorded since the system was started. To display Runtime Events: From the Main Menu, highlight Event Viewer and press Enter.
Page 210: Additional Info And Management
Press the up and down arrow keys to scroll through the log. To clear the NVRAM event log: Highlight Clear NVRAM Event Log and press Enter. Press Y to confirm. Additional Info and Management Additional Info and Management includes these functions: Spare Drive Management, LUN Mapping, User Management, Software Management, Flash through TFTP, Clear Statistics, Restore Factory Defaults, and Shutdown/Restart.
Page 211: Lun Mapping (Fibre Channel And Iscsi)
Dedicated means this spare drive can only be used with the specified disk array(s). Global means this spare drive can be used by any disk array. If you chose Dedicated, highlight Dedicated to Arrays and press the backspace key to erase the current value, then type the new value. Specify the number(s) of the disk array(s) you want to assign your spare.
Page 212: Lun Mapping (Scsi)
LUN Mapping must be enabled in order for VTrak to recognize the initiator. If LUN Mapping is currently disabled, highlight Enable LUN Mapping and press Enter. Create New Initiator Highlight Create New Initiator and press Enter. Type the name of the initiator. Obtain the initiator name from the initiator utility on your host system.
Page 213: User Management
From the Main Menu, highlight Additional Info and Management and press Enter. Highlight LUN Mapping and press Enter. Highlight a SCSI Channel and press Enter. A list of the current logical drives appears. You must enable a Target under SCSI Management before you can assign a LUN to it.
Page 214 arrays and logical drives. The default “administrator” account is a Super User. • Power – Allows the user to create (but not delete) disk arrays and logical drives, change RAID levels, change stripe size; change settings of such components as disk arrays, logical drives, physical drives and the controller.
Page 215: Software Management
Highlight Privilege and press the space bar to toggle though the options: • Super – Allows the user full access to all functions including create and delete users and changing the settings of other users. The default “administrator” account is a Super User •...
Page 216 To stop any of these services: Highlight the service and press Enter. In the Service Setting screen, highlight Stop and press Enter. To restart any of these services: Highlight the service and press Enter. In the Service Setting screen, highlight Restart and press Enter. Email Highlight Email and press Enter.
Page 217 Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. Highlight the following and press the backspace key to erase the current value, then type the new value: • HTTP Port – 80 is the default • Session Time Out –...
Page 218 • Read Community – Type a community name in this field • Write Community – private (no change possible) Press Ctrl-A to save your settings. To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and press Enter. SNMP Trap Sinks Highlight SNMP and press Enter.
Page 219 Note: The default name is cim. You cannot change the name or add users. Note: CIM service must be running to change the password. The default password is password. Highlight Change Password... and press Enter to change the password. Highlight Old Password and type the current password. 10.
Page 220: Flash Through Tftp
Highlight Message Event Severity Filter and press the spacebar to change severity levels. Press Ctrl-A to save your settings. To delete a recipient: Highlight the recipient you want to delete and press the spacebar to mark it. The mark is an asterisk (*) to the left of the listing Highlight Delete Marked Entries and press Enter.
Page 221: Shutdown And Restart
Shutdown and Restart This function enables you to shutdown or restart the VTrak subsystem. You can only do part of this procedure in the CLU. Additional action is required, as described below. What you see on the screen differs whether you have a Telnet or serial connection.
Page 222: Buzzer
Press Y to continue. The screen will go blank. Wait for two to three minutes. Re-establish your Telnet connection to the VTrak CLU. If you cannot re-establish a connection, wait 30 seconds, then try again. Restart over Serial To restart the VTrak subsystem on a serial connection: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 223: Chapter 6: Maintenance
Chapter 6: Maintenance • Firmware Update – WebPAM PROe (page 217) • Firmware Update – CLU (page 219) • Replace Power Supply – All Models (page 220) • Replace Cooling Unit Fan – M500f/i/p (page 221) • Replace Cooling Unit Fan – M300f/i/p and M200f/i/p (page 226) •...
Page 224 Power Supply 1 Figure 2. Field Replaceable Units (FRUs) on VTrak M300f/M200f (M300i/p and M200i/p are similar) The primary means to identify and diagnose problems on VTrak is to observe and interpret LED colors. A discussion of this process is found on the next two pages. All hot-swappable components can be fully diagnosed with LEDs, although the Command Line Utility (CLU) and WebPAM PROe each offer you additional help to make and confirm your diagnosis.
Page 225: Firmware Update - Webpam Proe
Firmware Update – WebPAM PROe Before you begin, go to the Promise website www.promise.com and download the latest firmware update file to your TFTP server or your PC. TFTP Server To update the firmware from a TFTP server: Click the Subsystem Click the Administrative Tools Click on the Software Management Click on the Firmware Update tab.
Page 226 Do one of the following: • Click on the Download Flash File from Local File through HTTP option, then click on the Next button. • From the Firmware Update tab dropdown menu, select Download from Local File. Enter the filename of the Firmware Update file in the field provided. Or, click the Browse...
Page 227: Firmware Update - Clu
Firmware Update – CLU Use this function to flash the VTrak’s firmware. Before you begin, go to the Promise website www.promise.com and download the latest firmware update file to your TFTP server. From the Main Menu, highlight Additional Info and Management, and press Enter.
Page 228: Replace Power Supply - All Models
Press the spacebar to display Restart then press Enter. A warning message appears. Press Y to continue. The screen will display shutdown and startup functions. When the Login: Replace Power Supply – All Models Figure 6. The VTrak M500f/i/p power supply shown above.The M300f/i/p and M200f/i/p are similar The power supply and its fan are replaced as one unit.
Page 229: Replace Cooling Unit Fan - M500F/I/P
Replace Cooling Unit Fan – M500f/i/p The blowers (scroll fans) in the cooling units are replaced as individual parts. There are two fans in each cooling unit. No tools are required for this procedure. • If the cooling unit you plan to remove contains the cache backup battery, your system will be vulnerable to a power failure.
Page 230 Pull the cooling unit out of the VTrak enclosure. An example of a VTrak cooling unit appears below. To open the cooling unit, do the following: Loosen the thumbscrew If there is a battery on the cooling unit, disconnect the battery connector (above).
Page 231 Loosen the thumbscrew (above). A retainer keeps the thumbscrew in place. Grasp the top and bottom sections of the cooling unit with your hands as shown above. Hold the lower section and pull the upper section to the right.
Page 232 Separate the cooling unit section to access the blowers. The upper fan is Fan 1, the lower fan is Fan 2. From the LEDs on the cooling unit (see the diagram on page 221), you know which fan to replace. Lift the fan off the mounting pins and detach the electrical connector.
Page 233 Be sure you set the fan on the mounting pins, as shown above. Be sure the fans point outward, towards the handle (above). 11. Place the top section of the cooling unit onto the bottom section and slide the top lock it in place. 12.
Page 234: Replace Cooling Unit Fan - M300F/I/P And M200F/I/P
Replace Cooling Unit Fan – M300f/i/p and M200f/i/p • The Cooling Unit is NOT a hot-swappable device. Power- down the VTrak before removing it. • If power service has failed, do not remove the cooling unit if the Controller’s Dirty Cache LED is flashing. See “Unsaved Data in the Controller Cache”...
Page 235 An example of a VTrak cooling unit appears above. Loosen the thumbscrew Loosen the thumbscrews (above). Retainers keep the thumbscrews in place. Grasp the top of the cooling unit near the thumbscrews and lift it away from the bottom. Loosen the thumbscrew...
Page 236 Separate the cooling unit sections to access the blowers. Fan 1 Viewed from the inside (battery) end on the cooling unit, the left blower is Fan 1, the right blower is Fan 2. From the LEDs (see the diagram on page 221), you know which fan to replace.
Page 237 Be sure the blowers point outward, towards the handle, as shown above. 10. Place the top section of the cooling unit onto the bottom section. 11. Tighten the thumbscrews. 12. Carefully slide the cooling unit into the enclosure. 13. Press on the screen to seat the cooling unit (above). The handle will swing in as the cooling unit is properly seated.
Page 238: Replace Cache Battery - M500F/I/P
Replace Cache Battery – M500f/i/p The cache battery is located in the Cooling Unit 1 (the left one). The battery is replaced as an individual part. No tools are required for this procedure. • Try reconditioning the battery before you replace it. See “Battery”...
Page 239 Press the release button and pull the handle downward as shown above. Pull the cooling unit out of the VTrak enclosure. Lift the battery out of the bracket Detach the connector and lift the battery out of the bracket (above). Place a new battery into the bracket and attach the connector.
Page 240 Carefully slide the cooling unit into the enclosure. Gently press the handle in and upward until it locks (above). Verify that the battery LED is green. This completes the battery replacement procedure.
Page 241: Replace Cache Battery - M300F/I/P And M200F/I/P
Replace Cache Battery – M300f/i/p and M200f/i/p The cache battery is located in the Cooling Unit. The battery is replaced as an individual part. No tools are required for this procedure. • Try reconditioning the battery before you replace it. See “Battery”...
Page 242 Detach the connector and lift the battery out of the bracket (above). Place a new battery into the bracket and attach the connector. Carefully slide the cooling unit into the enclosure. Press on the screen to seat the cooling unit (above). The handle will swing in as the cooling unit is properly seated.
Page 243: Replace Sep - M500F/I/P
Replace SEP – M500f/i/p The Storage Enclosure Processor (SEP) manages the fans, audible alarm, and battery, and monitors system voltages and cooling functions. No tools are required for this procedure. The SEP is NOT a hot-swappable device. Power-down the VTrak before removing it.
Page 244: Replace Sep - M300F/I/P And M200F/I/P
Replace SEP – M300f/i/p and M200f/i/p The Storage Enclosure Processor (SEP) manages the fans, audible alarm and battery, and monitors system voltages and cooling functions. No tools are required for this procedure. The SEP is NOT a hot-swappable device. Power-down the VTrak before removing it.
Page 245: Replace Raid Controller - All Models
Replace RAID Controller – All Models The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. The RAID Controller is NOT a hot-swappable device.
Page 246 VTrak M-Class Product Manual...
Page 247: Chapter 7: Technology Background
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 247) • Stripe Size (page 250) • Sector Size (page 250) • Cache Policy (page 251) • Capacity Coercion (page 252) • Initialization (page 253) •...
Page 248: Raid 0 - Stripe
RAID 0 – Stripe When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array. Identical disk drives are recommended for performance as well as data storage efficiency.
Page 249: Raid 1 - Mirror
RAID 1 – Mirror When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 250: Raid 1E - Enhanced Mirror
VTrak M-Class Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two disk drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of disk drives. With RAID 1E, each data stripe is mirrored onto two disk drives.
Page 251: Raid 5 - Block And Parity Stripe
Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level Distributed Parity Data...
Page 252: Raid 10 - Mirror + Stripe
RAID 10 – Mirror + Stripe Mirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 is similar though not identical to RAID 0+1. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication.
Page 253: Raid 50 - Striping Of Distributed Parity
RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes. Data Stripes Figure 5.
Page 254 attempts to distribute the number of disk drives equally among the axles but in some cases, one axle will have more disk drives than another. No. of Drives in RAID 50 Array No. of Axles No. of Drives in RAID 50 per Axle Array 3,3,3...
Page 255: Choosing A Raid Level
Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice. RAID 0 Advantages Implements a striped disk array, the data is broken down into blocks and each block is written to a separate disk drive...
Page 256 RAID 1E Advantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E • Imaging applications •...
Page 257 RAID 50 Advantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 50 • File and Application servers • Transaction processing • Office application with many users accessing small files Disadvantages Higher disk overhead than RAID 5...
Page 258: Stripe Size
Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one.
Page 259: Cache Policy
To make use of logical drives greater than 2TB in size, a larger sector size is required. The table below correlates sector size with logical drive capacity. Logical Drive Size When you create a Disk Array using the Express or Advanced methods, and when you create a Logical Drive, you can specify sector size of 512 B;...
Page 260: Write Cache Policy
• Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made. Can increase read performance. • No Cache – The read cache is disabled. Write Cache Policy •...
Page 261: Initialization
Capacity Coercion also affects a replacement drive used in a disk array. Normally, when an physical drive fails, the replacement drive must be the same capacity or larger. However, the Capacity Coercion feature permits the installation of a replacement drive that is slightly smaller (within 1 gigabyte) than the remaining working drive.
Page 262: Partition And Format The Logical Drive
The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive. When the rebuild is complete, the disk array is returned to fault tolerant status. VTrak includes a function that enables you to return a hot spare drive from a disk array back to spare status.
Page 263 From RAID 5 RAID 50 RAID 10 RAID 0 RAID 1/1E RAID 50 RAID 10 RAID 5 RAID 0 RAID 0 RAID 50 RAID 10 RAID 5 RAID 1/1E * Increases the existing redundancy • The Target disk array may require more disk drives than the Source disk array •...
Page 264: Ranges Of Disk Array Expansion
Ranges of Disk Array Expansion There are limitations to how large you can expand a disk array, depending on the size of your current disk array. The current iSCSI, SCSI, and Fibre Channel HBA cards and PC Operating Systems support a 10-byte LBA format. This means that a disk array can have up to 4 billion address blocks or sectors.
Page 265: Media Patrol
Delete the current logical drive. See page 137 (WebPAM PROe) or page 188 (CLU). Create a new logical drive with the desired capacity. See page 135 (WebPAM PROe) or page 187 (CLU). Restore the data to the new logical drive. Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive.
Page 266: Transition
A disk drive becomes unhealthy when: • A SMART error is reported • The bad sector remapping table fills to the specified level Because data would be lost if written to a bad sector, when a bad sector is detected, the disk drive creates a map around it. These maps are saved in the bad sector remapping table, which has a capacity of 512 reassigned blocks and 1024 error blocks.
Page 267: Example
Chapter 7: Technology Background Example Following is an example to explain the Transition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured.
Page 268 There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a spare, therefore the controller cannot use it as a spare. Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity.
Page 269: Chapter 8: Troubleshooting
Chapter 8: Troubleshooting • VTrak is Beeping (below) • LEDs Display Amber or Red (page 262) • CLU Reports a Problem (page 268) • WebPAM PROe Reports a Problem (page 269) • LEDs Display Amber or Red (page 262) • Event Notification Response (page 271) •...
Page 270: Leds Display Amber Or Red
To make alarm settings or cancel an alarm, see page 121 (WebPAM PROe) or page 214 (CLU). LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Power Status Figure 1.
Page 271 • Fibre Channel/iSCSI/SCSI LEDs flash green if there is activity on that channel. See the table below. LEDs Dark Power System Off FRU* System Off Logical System Off Drive FC/iSCSI/ SCSI 1 or 2 Connection Controller System Off “n/a” means this state does not apply to this LED. * Field Replacement Unit.
Page 272: Drive Status Indicators
Drive Status Indicators There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Activity Figure 3. VTrak M500f/i/p Drive Carrier LEDs. Figure 4. VTrak M300f/i/p and M200f/i/p disk carrier LEDs The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up.
Page 273: Back Of Enclosure
Back of Enclosure When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Storage Enclosure Processor (SEP) Power Supply 1 Cooling Unit 1 Figure 5.
Page 274 Battery LED Fan 1 LED Figure 8. Battery and fan LEDs VTrak M300f/i/p and M200f/i/p Under normal conditions, the power supply, battery, and fan LEDs should display green. Note that on the VTrak M-Class, the left cooling unit houses a cache- backup battery but the right unit does not.
Page 275 Chapter 8: Troubleshooting Status LED Dirty Cache LED Figure 10.A VTrak iSCSI controller Status LED Dirty Cache LED Figure 11. A VTrak SCSI controller Under normal conditions, the Controller Status LED (marked with icon) is green and the Dirty Cache LED (marked with ) icon is dark.
Page 276: Clu Reports A Problem
CLU Reports a Problem The CLU reports information passively—you must determine which functions to check based on the sound of the VTrak’s audible alarm (see page 261) and any amber or red LEDs (see page 262). In this example, let us check disk array status. Open the CLU.
Page 277: Webpam Proe Reports A Problem
• Highlight Rebuild and press Enter to rebuild the array after you replace the failed disk drive For more information, see “Critical & Offline Disk Arrays” on page 286. WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: •...
Page 278 • Keeps a record in the Event Log (above) • Displays full information on the selected component in the Management Window (above) Also see these troubleshooting topics: • “Event Notification Response” on page 271 • “Critical & Offline Disk Arrays” on page 286 •...
Page 279: Event Notification Response
Event Notification Response When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection (see page 77) and what is currently happening in the VTrak. The chart below gives the suggested action when the corresponding message is displayed.
Page 280 Event Battery is charging Battery reconditioning is complete Battery is malfunctioning Battery reconditioned successfully Battery reconditioning has failed Battery is reaching end of life Battery is removed Battery charging failed Battery reconditioning started Battery recondition terminated Blowers Blowers have started Blowers have stopped Blower speed is increased...
Page 281 Event Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not Blower status is unknown Check for airflow out of the cooling unit. If there is Cache BBU flushing has started VTrak’s cache is being flushed. BBU flushing has ended BBU flushing has failed Controller The controller...
Page 282 Event Drive-interface controller is NOT found Drive-interface diagnostics has passed Drive-interface diagnostics has failed Drive-interface controller has generated a general/ data parity error. Enclosure Enclosure temperature is above the threshold/ warning threshold Enclosure temperature is above the critical threshold Enclosure temperature is within the normal range Event Log Event logging is enabled...
Page 283 Event Host-interface controller has detected bus reset Host-interface controller has encountered an unrecoverable error Host-interface controller has received an abort- task/ abort task set/clear task set command. Host-interface controller has received an clear ACA command. Host-interface controller has received a LUN reset command.
Page 284 Event Host-interface controller settings have changed Fibre Channel Fibre Channel controller has detected bus reset Fibre Channel controller has received a LUN reset command. Fibre Channel controller has encountered a fatal error Fibre Channel link is up Fibre Channel link is down Fibre Channel controller settings have changed...
Page 285 Event Logical drive initialization is aborted due to an internal error. Logical drive initialization is queued A new logical drive has been created Logical drive has been deleted Logical drive has been placed online Logical drive has been placed online. Possible data loss Logical drive has been set to critical.
Page 286 Event Online capacity expansion has completed Online capacity expansion has paused Online capacity expansion has resumed Online capacity expansion has stopped Online capacity expansion has encountered a physical disk error Online capacity expansion is aborted due to an internal error. Online capacity expansion is queued PDM is started...
Page 287 Event Physical disk is marked online Physical disk is marked as dead. Physical disk has been reset Physical disk assigned as global spare Physical disk is no longer assigned as global spare Physical disk assigned as dedicated spare Physical disk is no longer assigned as dedicated spare Physical disk has been...
Page 288 Event A physical disk has encountered PFA condition A configured dead physical drive has been inserted A physical drive page 0/1 settings have been changed Physical disk is marked as dead due to removal/ failure of reassign sectors/PFA condition/ forced offline state PSU (Power Supply Units) PSU is not inserted/has been removed...
Page 289 Event PSU fan speed increased. Check the VTrak for overheating. See page 289. PSU fan speed decreased. PSU fan is malfunctioning Replace the power supply. See page 220. PSU fan is functioning normally PSU fan status is unknown. RAID Level Migration RAID Level migration is started RAID Level migration is...
Page 290 Event Rebuild Rebuild is started Rebuild is completed Rebuild is paused Rebuild is resumed Rebuild is stopped Rebuild stopped internally The logical drive is offline. See page 286. Rebuild is aborted due to an internal error. Rebuild is queued Rebuild marks logical drive synchronized upon rebuild completion Redundancy Check...
Page 291 Event Redundancy Check task is queued Redundancy Check task is stopped internally Resource Resource is NOT available SEP (Storage Enclosure Processor) SEP is not found SEP is found Spare Check Spare check started on the given spare drive Spare check completed successfully on the given spare drive Spare Drives...
Page 292 Event Stripe Level Migration Stripe Level migration is started Stripe Level migration is completed Stripe Level migration is paused Stripe Level migration is resumed Stripe Level migration is stopped Stripe Level migration has encountered a physical disk error Stripe Level migration is aborted due to an internal error.
Page 293 Event Synchronization is queued Synchronization is stopped internally System (VTrak) The system is started The system is stopped Transition Transition is started Transition is completed Transition is paused Transition is resumed Transition is stopped Transition was switched to rebuild Watermark Migration has detected/ cleared stale NV Watermark...
Page 294: Critical & Offline Disk Arrays
Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. Due to the fault tolerance of the disk array, the data is still available and online. However, once the disk array goes critical, the disk array has lost its fault tolerance, and performance may be adversely affected.
Page 295: Without A Hot Spare Drive
Without a Hot Spare Drive If there is no hot spare drive of adequate capacity, you must remove the failed drive and install an unconfigured replacement drive of the same or greater capacity in the same slot as the failed drive. Until you install the replacement drive, the logical drive will remain Degraded.
Page 296 Activity Figure 4. VTrak M500f/i/p disk carrier LEDs Figure 5. VTrak M300f/i/p and M200f/i/p disk carrier LEDs • The drive carrier holding the rebuilding physical drive displays a green Activity (left) LED while the Status (right) LED flashes green once per second.
Page 297: Enclosure Problems
Chapter 8: Troubleshooting Enclosure Problems WebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention. When a yellow ! appears over a Subsystem in Tree View, click on the Enclosure icon. The Enclosure screen will display (below). In this example, a power supply fan has stopped turning, indicating a failure.
Page 298 Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature.
Page 299 Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply.
Page 300: Connection Problems
Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault.
Page 301: Iscsi Connections
This means you can, for example, connect your Host PC to one of the VTrak’s SCSI “In” ports without the need of an external SCSI terminator. You can also connect both SCSI connectors in a “daisy-chain” with other VTraks. Be sure to enable termination on the last VTrak in the chain. Promise recommends that you attach the SCSI cable to the “In”...
Page 302: Network Connections
VTrak M-Class Product Manual Network Connections VTrak has an RJ-45 Management Port connector on the back of its cabinet. This is a Gigabit Ethernet connector designed to connect to your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address.
Page 303: Unsaved Data In The Controller Cache
Chapter 8: Troubleshooting Unsaved Data in the Controller Cache The VTrak M-Class controller has a 256 MB data memory cache protected by a battery backup. If there is a power failure while unsaved data is in the cache, the battery will power the cache and hold the data up to 72 hours. Dirty Cache LED (Fibre Channel) Dirty Cache LED (iSCSI) Dirty Cache LED (SCSI)
Page 304 VTrak M-Class Product Manual...
Page 305: Chapter 9: Support
Chapter 9: Support • Frequently Asked Questions (below) • Contact Technical Support (page 299) • Limited Warranty (page 302) • Returning product for repair (page 303) Frequently Asked Questions What kind of disk drives can I use with VTrak? VTrak supports 1.5 and 3.0 GB/s Serial ATA disk drives. Can I take the disk drives from my UltraTrak, put them into the VTrak and keep my disk array or logical drive intact? Yes.
Page 306 My WebPAM connection was working OK. But later on, it timed out. What do I do now? The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons.
Page 307: Contact Technical Support
How can I be sure everything is working OK on the VTrak? Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally. Remotely: Check the Tree Icons in WebPAM.
Page 308 Milpitas, CA 95035, USA support@promise-emea.com +31 (0) 40 256 9463 Attn: Technical Support +31 (0) 40 235 2600 Promise Technology Europe B.V. Science Park Eindhoven 5542 5692 EL Son, The Netherlands support-de@promise-emea.com +49 (0) 2 31 56 76 48 - 29...
Page 309 If you wish to write us for support: support@promise.com.tw +886 3 578 2390 Attn: Technical Support +886 3 578 2395 (ext. 8811) Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsinchu, Taiwan, R.O.C. support-china@promise.com +86-10-8857-8015 Attn: Technical Support...
Page 310: Limited Warranty
Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.
Page 311: Your Responsibilities
No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
Page 312 Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping). Important Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
Page 313: Appendix A: Useful Information
Appendix A: Useful Information • Serial Connector Pinout (below) • SNMP MIB Files (page 306) Serial Connector Pinout Below is the pinout diagram for the DB-9 serial connector on all VTraks. The diagrams represent the connector as you see it looking at the back of the VTrak.
Page 314: Snmp Mib Files
SNMP MIB Files Promise supplies seven MIB files to integrate the VTrak M-Class subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files include: • promise.mib • system.mib • interface.mib •...
Page 315: Index
Index About This Manual Accept Incomplete Array Alias Architectural Description of VTrak Architectural Description, VTrak M- Class 60, 160, 261 Audible alarm Auto Rebuild Axles Background Activities Background Activity scheduler settings 139, 199 Background activity 120, 291 Battery Blowers 121, 214 Buzzer Cache Line Size 132, 251...
Page 316 VTrak M-Class Product Manual Fibre Channel iSCSI SCSI Date and Time date and time setting 32, 35 135, 143 Dead Dedicated to Array default settings, restore 134, 142 Degraded Delete a scheduled activity 7, 9 Dimensions dirty cache Disk Array Accept Incomplete Array alias background activity...
Page 317 Events, contuned disk array Drive-interface controller Enclosure Event logging Fibre Channel Host-interface controller iSCSI Logical drive Media patrol Online capacity expansion Physical drive Power Supply Power supply fan RAID Level Migration Rebuild Redundancy Check Resource SMART Spare check Spare drive Stripe Level Migration Synchronization Transition...
Page 318 VTrak M-Class Product Manual Initiator create delete 87, 194 Fibre Channel Install disk drives iSCSI 26, 58, 158, 263 Activity LED 93, 197 CHAP 92, 196 iSNS LUN mapping 88, 195 Node Ping 89, 195 Port port settings session sessions 90, 196 statistics iSCSI connection problems...
Page 319 LUN mapping 98, 148, 203 Fibre Channel 98, 148, 203 iSCSI 99, 149, 204 SCSI M200f/i/p front panel LED rackmount specifications M300f M300f/i/p front panel LED rackmount specifications M500f/i/p font panel LED rackmount specifications Maintenance Management Port settings Management Port IP address 33, 35 Management Window manual rebuild...
Page 320 VTrak M-Class Product Manual Port FibreChannel iSCSI power connection 26, 58, 158, 262 Power LED 7, 9 Power requirements 176, 291 Power Supplies replace Predictive Data Migration rack mounting M200f/i/p M300f/i/p M500f/i/p 12, 14 Rackmount RAID Introduction to 50, 131, 247 Level, choices Migration 240, 247...
Page 321 50, 132, 250 Sector size Serial cable connection Serial connection problems Serial connection problems Server’s IP address 91, 196 Session, iSCSI Set Lock Settings background activity 116, 174 controller 135, 185 disk array 119, 177 enclosure 84, 193 Fibre Channel iSCSI port 144, 189 logical drive...
Page 322 VTrak M-Class Product Manual Temperature Sensors Temperature Thresholds Termination, SCSI Test Email Transceivers, Fibre Channel 140, 187, 258 Transition setting 135, 142 Transition Running 141, 185 Transport 135, 142 Transport Ready 44, 67 Tree View Troubleshooting Unpack VTrak User 79, 205 create 80, 207 delete...

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Promise Technology VTrack M-Class M200f Product Manual

Table of Contents

Chapter 1: Introduction

Chapter 2: Installation

Chapter 3: Setup

Chapter 4: Management with Webpam Proe

Administrative Tools

Chapter 5: Management with the CLU

Chapter 6: Maintenance

Chapter 7: Technology Background

Chapter 8: Troubleshooting

Chapter 9: Support

Appendix A: Useful Information

Quick Links

Chapters

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Summary of Contents for Promise Technology VTrack M-Class M200f