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Promise Technology VessRAID 1000i series Product Manual

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Summary of Contents for Promise Technology VessRAID 1000i series

  • Page 1 VessRAID 1000f, 1000i, 1000s Series FC, iSCSI, SAS Product Manual Version 3.0...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction to VessRAID ......1 About This Manual ........1 VessRAID Overview .
  • Page 4 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 2: VessRAID Installation, cont. Setting Up Serial Cable Connections ..... . .34 Connecting the Power ........35 Front Panel LEDs .
  • Page 5 Contents Chapter 4: Management with WebPAM PROe, cont. Working with the Storage Network ......65 Viewing Other Subsytems ......65 Updating the List of Subsystems .
  • Page 6 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 4: Management with WebPAM PROe, cont. Managing the Network Connection ......81 Making Management Port Settings .
  • Page 7 Contents Chapter 4: Management with WebPAM PROe, cont. Managing Network Attached Storage (NAS), cont. Deleting a Share Folder ......104 Changing Sharing Settings for Windows, MacOS, and FTP .
  • Page 8 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 4: Management with WebPAM PROe, cont. Starting Up After Shutdown ......129 Monitoring the Startup .
  • Page 9 Contents Chapter 4: Management with WebPAM PROe, cont. Managing Disk Arrays, cont. Creating a Disk Array – Express ..... . .151 Creating a Disk Array –...
  • Page 10 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 5: SmartNAVI, cont. Working with the Device List ......177 Adding NAS Devices .
  • Page 11 Contents Chapter 5: SmartNAVI, cont. Managing Share Folders, cont. Mounting a Share Folder/Creating a Network Drive ..196 Un-mounting a Share Folder/Disconnecting a Network Drive .196 Chapter 6: Management with the CLU ..... . .197 Initial Connection .
  • Page 12 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 6: Management with the CLU, cont. Managing Physical Drives, cont. Viewing Physical Drive Statistics ..... .214 Clearing Stale and PFA Conditions .
  • Page 13 Contents Chapter 6: Management with the CLU, cont. Managing the Network Connection ......233 Making Management Port Settings .....233 Making iSCSI Port Settings .
  • Page 14 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 6: Management with the CLU, cont. Working with LUN Mapping ......253 Viewing a List of Initiators .
  • Page 15 Contents Chapter 7: Management with the LCD Panel ....275 Using the LCD Panel ........275 Perusing the Interface .
  • Page 16 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 8: Maintenance, cont. Updating the Firmware in the CLU ......298 Downloading the Firmware Image File .
  • Page 17 Contents Chapter 9: Technology Background, cont. Choosing Sector Size ........326 2 TB Limitation .
  • Page 18 VessRAID 1000f, 1000i, 1000s Product Manual Chapter 10: Troubleshooting, cont. LCD Panel Reports a Problem ......357 Viewing a Report from OPAS .

  • Page 19: Chapter 1: Introduction To Vessraid

    Chapter 1: Introduction to VessRAID This chapter covers the following topics: • About This Manual (below) • VessRAID Overview (page 2) • Controller Features (page 4) • Controller Features (page 4) • External Ports (page 5) • RAID Support (page 5) •...

  • Page 20: Vessraid Overview

    VessRAID 1000f, 1000i, 1000s Series Product Manual Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. VessRAID Overview The VessRAID 1000 Series is a rackable, RAID subsystem available in Fibre Channel (FC), iSCSI, and Serial Attached SCSI (SAS) models suitable for a variety of storage configurations.
  • Page 21 Chapter 1: Introduction to VessRAID Figure 3. VessRAID 1840i rear view Power Supplies RAID Controller Figure 4. VessRAID 1840s rear view Power Supplies RAID Controller Figure 5. VessRAID 1740i rear view Power Supply RAID Controller Figure 6. VessRAID 1740s rear view Power Supply RAID Controller...

  • Page 22: Disk Drive Support

    VessRAID 1000f, 1000i, 1000s Series Product Manual All VessRAID enclosures include a mid-plane, RAID controller, power supply unit, and enclosure processor all in one cable-less chassis design. Multiple fans and optional power supplies provide redundancy to ensure continued usage during component failure.

  • Page 23: External Ports

    Chapter 1: Introduction to VessRAID • PMC PM8388 expander with 2 MB flash memory on 16- and 12-bay models. • Command Queue Depth: 1024 commands per subsystem. • Interfaces: • WebPAM PROe, through browser and Ethernet • CLU and CLI, through serial and Telnet •...

  • Page 24: Management Tools

    VessRAID 1000f, 1000i, 1000s Series Product Manual • NVRAM event logging Management Tools • WebPAM PROe: browser-based, embedded, out-of-band, OS independent, localized in multiple languages, no host agent needed. • Command Line Interface (CLI) via RJ-11 serial port or Telnet. •...

  • Page 25: Current (Maximum)

    Chapter 1: Introduction to VessRAID 1730f/i/s and 1720f/i/s: 350W, Single, 100-240 VAC auto-ranging, 50-60 Hz, with PFC and 80PLUS certification Current (maximum) 1840f/i/s: 8 A @ 100 VAC or 4 A @ 240 VAC current rating with two power cords 1830f/i/s: 6A @ 100 VAC or 3 A @ 240 VAC current rating with two power cords 1740f/i/s: 7A @ 100 VAC or 3.5 A @ 240 VAC current rating with one power cord 1730f/i/s and 1720f/i/s: 6A @ 100 VAC or 3 A @ 240 VAC current rating with one...

  • Page 26: Net Weight

    VessRAID 1000f, 1000i, 1000s Series Product Manual Net Weight 1840f: 15.0 kg (33.1 lb) without drives, 25.4 kg (56.0 lb) with 16 drives* 1840i: 15.0 kg (33.1 lb) without drives, 23.0 kg (50.7 lb) with 16 drives* 1840s: 16.0 kg (35.3 lb) without drives, 24.0 kg (52.9 lb) with 16 drives* 1830i: 12.8 kg (28.2 lb) without drives, 18.8 kg (41.4 lb) with 12 drives* 1830s: 13.0 kg (28.7 lb) without drives, 17.0 kg (37.5 lb) with 12 drives* 1820i: 12.6 kg (27.8 lb) without drives, 16.6 kg (36.6 lb) with 8 drives*...

  • Page 27: Warranty And Support

    Chapter 1: Introduction to VessRAID Warranty and Support Warranty: Three year limited warranty on all components except the optional battery backup unit, which has a one-year warranty. Support: 24x7 email and phone support (English only). 24x7 access to Promise support site for drivers, firmware, and compatibility. CE Statement Warning: This is a class A product.
  • Page 28 VessRAID 1000f, 1000i, 1000s Series Product Manual...

  • Page 29: Chapter 2: Vessraid Installation

    Chapter 2: VessRAID Installation This chapter covers the following topics: • Unpacking the VessRAID (below) • Installing the LCD Panel (Optional) (page 12) • Mounting VessRAID in a Rack (page 14) • Installing Disk Drives (page 17) • Making Data and Management Connections (page 20) •...

  • Page 30: Installing The Lcd Panel (Optional)

    VessRAID 1000f, 1000i, 1000s Series Product Manual Caution • There is a risk of explosion if the battery is replaced by the incorrect type. • Dispose of used batteries according to the instructions that accompany the battery. For a description of the LEDs, see pages 35 and 37. Installing the LCD Panel (Optional) Cautions •...
  • Page 31 Chapter 2: VessRAID Installation Figure 2. Attach the LCD panel to the VessRAID enclosure The LCD screen activates when the VessRAID boots. See “Connecting the Power” on page 35.

  • Page 32: Mounting Vessraid In A Rack

    Promise VessRAID unit when properly installed. Additional loading on the rails is at the customer’s risk. • Promise Technology, Inc. cannot guarantee that the mounting rails will support your Promise VessRAID unit unless you install them as instructed. Note To lighten the VessRAID enclosure, remove the power supplies.
  • Page 33 Chapter 2: VessRAID Installation Figure 3. VessRAID mounted in a rack with the available rails Vertical Rack Post VessRAID subsystem Mounting rails mount Handles mount outside the rack post outside the rack post To install the VessRAID subsystem into a rack with the supplied mounting rails: Check the fit of the mounting rails in your rack system.
  • Page 34 VessRAID 1000f, 1000i, 1000s Series Product Manual Figure 4. Rack mount assembly diagram Rack front post Rack back post Locating pins (2 on each end) Rail attaching screws (not included) Flange Support Rear rail Front rail Rail adjustment screw Inside of post Inside of post (center, outside of rail) This completes rack mounting.

  • Page 35: Installing Disk Drives

    Chapter 2: VessRAID Installation Installing Disk Drives You can populate the VessRAID with SAS or SATA hard disk drives. For optimal performance, install physical drives of the same model and capacity. The drives’ matched performance allows the logical drive to function better as a single drive. The table below shows the number of drives required for each RAID level.

  • Page 36: Installing Your Disk Drives

    VessRAID 1000f, 1000i, 1000s Series Product Manual Figure 6. VessRAID 1730 and 1830 drive slot numbering Figure 7. VessRAID 1720 and 1820 drive slot numbering Install all of the drive carriers into the VessRAID enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives. Installing Your Disk Drives Remove a disk drive carrier.
  • Page 37 Chapter 2: VessRAID Installation Figure 8. Disk drive mounted in a drive carrier Disk drive mounting screw mounting screw This completes disk drive installation. Caution VessRAID supports disk drive hot-swapping. To avoid hand contact with an electrical hazard, do not remove more than one drive carrier a time.

  • Page 38: Making Data And Management Connections

    VessRAID 1000f, 1000i, 1000s Series Product Manual Making Data and Management Connections You can configure your VessRAID for: • Fibre Channel Direct Attached Storage (DAS), see below • Fibre Channel Storage Area Network (SAN) (page 23) • iSCSI Direct Attached Storage (DAS) (page 25) •...
  • Page 39 Chapter 2: VessRAID Installation Management Path The VessRAID controller has one (1) Ethernet RJ-45 Management Port connector. See Figure 9. To establish the management path: Attach one end of an Ethernet cable to the network connector or standard NIC in the Host PC. Attach the other end of the Ethernet cable to one of the ports on the standard network switch.
  • Page 40 VessRAID 1000f, 1000i, 1000s Series Product Manual Figure 10.FC DAS data and management connections Host PC or Server Network Switch Management Cables VessRAID FC card Data Cable Management Port FC Data Ports (2)

  • Page 41: Fibre Channel Storage Area Network (San)

    Chapter 2: VessRAID Installation Fibre Channel Storage Area Network (SAN) This arrangement requires: • A Fibre Channel (FC) interface card in each Host PC • At least one FC transceiver for each VessRAID subsystem • A network interface card (NIC) in each Host PC •...
  • Page 42 VessRAID 1000f, 1000i, 1000s Series Product Manual If you have multiple VessRAID subsystems, Host PCs or Servers, repeat steps 1 and 2 as required. Figure 11. FC SAN data and management connections FC card FC card Host PCs or Management Cables Servers Data Cables Network...

  • Page 43: Iscsi Direct Attached Storage (Das)

    Chapter 2: VessRAID Installation iSCSI Direct Attached Storage (DAS) This arrangement requires: • A Gigabit Ethernet network interface card (GbE NIC) in the Host PC or Server with iSCSI support in hardware or in software • A standard network switch •...
  • Page 44 VessRAID 1000f, 1000i, 1000s Series Product Manual Figure 12.VessRAID iSCSI data and management ports iSCSI Data Port 4 iSCSI Data Port 3 iSCSI Data Port 2 iSCSI Data Port 1 SAS Expansion Port (to JBOD) Management Port Figure 13.iSCSI DAS data and management connections Host PC or Server Standard NIC...

  • Page 45: Iscsi Storage Area Network (San)

    Chapter 2: VessRAID Installation iSCSI Storage Area Network (SAN) This arrangement requires: • A Gigabit Ethernet network interface card (GbE NIC) in the Host PC or Server with iSCSI support in hardware or in software • A GbE network switch •...
  • Page 46 VessRAID 1000f, 1000i, 1000s Series Product Manual Configuring a Management Path VessRAID controller has one (1) Ethernet RJ-45 Management Port connector. See page 26, Figure 12. To establish the management path: Attach one end of an Ethernet cable to the standard NIC in the Host PC. Attach the other end of the Ethernet cable to one of the ports on the standard network switch.
  • Page 47 Chapter 2: VessRAID Installation Figure 14.iSCSI SAN data and management connections Standard Standard GbE NIC GbE NIC Host PCs or Servers Standard Network Switch Network Switch Management Cables Data Cables VessRAID iSCSI Data Ports (4) Management Port VessRAID...

  • Page 48: Sas Direct Attached Storage (Das)

    VessRAID 1000f, 1000i, 1000s Series Product Manual SAS Direct Attached Storage (DAS) This arrangement requires: • A standard network switch • A network interface connector on the motherboard or network interface card (NIC) in the Host PC Configuring a Data Path The VessRAID controller has two (2) SFF-8088 SAS IN Port connectors and one (1) SFF-8088 SAS Expansion Port connector.
  • Page 49 Chapter 2: VessRAID Installation Figure 15.VessRAID SAS data and management ports SAS IN Port 2 Management port SAS IN Port 1 SAS Expansion Port (to JBOD) Figure 16.SAS DAS data and management connections Host PC or Server Network Switch Management Cables SAS HBA card SAS IN Port 1...

  • Page 50: Sas Jbod Expansion

    VessRAID 1000f, 1000i, 1000s Series Product Manual SAS JBOD Expansion This arrangement requires: • One (1) or more VessJBOD expansion subsystems • One (1) SFF-8088 to SFF-8088 SAS cable for each VessJBOD expansion subsystem Configuring the Data Path All 16-bay and 12-bay VessRAID subsystems have one (1) SFF-8088 SAS Expansion Port connector.

  • Page 51: Chapter 2: Vessraid Installation, Cont

    Chapter 2: VessRAID Installation Figure 17.SAS JBOD expansion data connections SAS Expansion Port SAS data cable VessRAID SAS OUT Port VessJBOD SAS IN Port VessJBOD After you complete your data and management connection, go to “Setting Up Serial Cable Connections” on page 34.

  • Page 52: Setting Up Serial Cable Connections

    VessRAID 1000f, 1000i, 1000s Series Product Manual Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor and control the VessRAID. The VessRAID package includes a RJ11-to-DB9 serial data cable. Figure 18.

  • Page 53: Connecting The Power

    Chapter 2: VessRAID Installation Connecting the Power Plug-in the power cords and turn on the switches on both power supplies. Important If you have a SAN, DAS, or Cascade with JBOD Expansion, always power on the JBOD subsystems first. When the power is switched on, the LEDs and LCD screen light up. Front Panel LEDs When boot-up is finished and the VessRAID subsystem is functioning normally: •...
  • Page 54 VessRAID 1000f, 1000i, 1000s Series Product Manual • The FC, iSCSI, SAS, and Expansion LEDs display green or flash during port activity. Figure 20.VessRAID FC Controller LEDs Controller Status FC Ports JBOD Expansion Dirty Cache 16- and 12-bay Fan 2 subsystems Fan 1 USB 2...
  • Page 55 Chapter 2: VessRAID Installation Figure 21.VessRAID iSCSI Controller LEDs Controller Status JBOD Expansion 16- and 12-bay Dirty Cache Fan 2 subsystems Fan 1 USB 2 iSCSI Ports Battery USB 1 Fan 1 Fan 2 Figure 22.VessRAID SAS Controller LEDs Controller Status JBOD Expansion 16- and 12-bay Fan 2...

  • Page 56: Disk Drive Leds

    VessRAID 1000f, 1000i, 1000s Series Product Manual Disk Drive LEDs There are two LEDs on each Drive Carrier. They report the presence of a disk drive, activity of the drive, and the drive’s current condition. Figure 23.VessRAID disk drive carrier LEDs Disk Status Power/Activity If there is a disk drive in the carrier, the Power/Activity LED displays Green.

  • Page 57: Installing Smartnavi

    Chapter 2: VessRAID Installation Installing SmartNAVI SmartNAVI software enables you to manage your VessRAID subsystem when it is configured as Network Attached Storage (NAS). The NAS option requires: • An iSCSI SAN data connection, see page 27. • Logical drives configured for NAS, see page 54. To install SmartNAVI: Open the software CD, find the SmartNAVI install icon (right), and drag it to your PC’s desktop.
  • Page 58 VessRAID 1000f, 1000i, 1000s Series Product Manual...

  • Page 59: Chapter 3: Vessraid Setup

    Chapter 3: VessRAID Setup This chapter covers the following topics: • Setting up the Serial Connection (below) • Choosing DHCP or a Static IP Address (page 42) • Setting up with the CLI (page 43) • Setting up with the CLU (page 45) •...

  • Page 60: Choosing Dhcp Or A Static Ip Address

    VessRAID 1000f, 1000i, 1000s Product Manual Choosing DHCP or a Static IP Address When you setup your VessRAID, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VessRAID’s management port. •...

  • Page 61: Setting Up With The Cli

    Chapter 3: VessRAID Setup Setting up with the CLI Type the following string to set the system date and time, then press Enter. administrator@cli> date -a mod -d 2009/01/25 -t 14:50:05 In the above example, the date and time are included as examples only. Your values will be different.
  • Page 62 VessRAID 1000f, 1000i, 1000s Product Manual To verify the settings, type net, and press Enter. administrator@cli> net =========================================== CId Port Type Mask Gateway Link =========================================== Mgmt 192.168.10.85 255.255.255.0 192.168.10.1 iSCSI 192.168.10.88 255.255.255.0 192.168.10.1 iSCSI 10.0.0.3 0.0.0.0 0.0.0.0 Down iSCSI 10.0.0.4 0.0.0.0 0.0.0.0 Down...

  • Page 63: Setting Up With The Clu

    Chapter 3: VessRAID Setup Setting up with the CLU At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. Figure 2. CLU main menu With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. Setting system date and time To make date and time settings: Press the arrow keys to highlight System Date.

  • Page 64: Making Automatic Ip Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Press the backspace key to erase the current IP Address. Type the new IP Address. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address. If you do not have a DNS server, skip the DNS Server IP address. Highlight TCP Port Number to change the entry.

  • Page 65: Setting Up With The Lcd

    Chapter 3: VessRAID Setup Setting up with the LCD The LCD Panel displays the current IP address during normal operation. If you did not install the LCD Panel, see “Installing the LCD Panel (Optional)” on page 12. The LCD does not have a date and time function. Figure 3.

  • Page 66: Making Automatic Ip Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Make the needed changes the same as in step 5. After you have set the last (extreme right) digit, press the button. The display says Save Network Setting? Press the button to confirm. The display shows the new IP address you set. Making Automatic IP Settings To make Management Port settings automatically: Press the...

  • Page 67: Creating Disk Arrays With Webpam Proe

    Chapter 3: VessRAID Setup Creating Disk Arrays with WebPAM PROe Setting up WebPAM PROe consists of the following actions: • Logging into WebPAM PROe (below) • Choosing a Language (page 51) • Creating a Disk Array (page 51) • Logging out of WebPAM PROe (page 55) •...
  • Page 68 VessRAID 1000f, 1000i, 1000s Product Manual When the log-in screen appears: • Type administrator in the User Name field. • Type password in the Password field. • Click the Login button. The User Name and Password are case sensitive. Figure 4. WebPAM PROe log-in screen After sign-in, the WebPAM PROe opening screen appears.

  • Page 69: Choosing A Language

    Chapter 3: VessRAID Setup Choosing a Language WebPAM PROe displays in English, German, French, Italian, Spanish, Russian, Japanese, Chinese Traditional, Chinese Simple, and Korean. Click Language on the WebPAM PROe banner. The language list appears in the Header. Click on the language you prefer. The WebPAM PROe user interface displays in the selected language.
  • Page 70 VessRAID 1000f, 1000i, 1000s Product Manual • Advanced – You directly specify all parameters for a new disk array. Makes one logical drive automatically. You can create additional logical drives at a later time, if additional configurable capacity is available. Does not make a hot spare drive.
  • Page 71 Chapter 3: VessRAID Setup The maximum possible number of logical drives appears to the right of this field. From the Application Type menu, select an application that best describes your intended use for this disk array: • File Server • Transaction Data •...
  • Page 72 VessRAID 1000f, 1000i, 1000s Product Manual From the Media Type dropdown menu, choose the physical drive type to use in the array. • HDD – Hard Disk Drives • SSD – Solid State Drives The drive type you selected appears in the list of Physical Drives. You cannot mix HDDs and SSDs in the same disk array.

  • Page 73: Logging Out Of Webpam Proe

    Chapter 3: VessRAID Setup From the Write Policy dropdown menu, choose a Write Cache policy for this logical drive. The choices are Write Through (thru) and Write Back. Write Back is the default. If you selected No Cache under Read Cache, this setting will be Write Through.
  • Page 74 VessRAID 1000f, 1000i, 1000s Product Manual Your MIS Administrator can tell you how to access your network from outside the firewall. Once you are logged onto the network, you can access the VessRAID using its IP address.

  • Page 75: Chapter 4: Management With Webpam Proe

    Chapter 4: Management with WebPAM PROe This chapter covers the following topics: • Logging into WebPAM PROe (page 58) • Perusing the Interface (page 60) • Working with the Storage Network (page 65) • Working with Subsystems (page 66) • Managing Users (page 76) •...

  • Page 76: Logging Into Webpam Proe

    VessRAID 1000f, 1000i, 1000s Product Manual Logging into WebPAM PROe Launch your Browser. In the Browser address field, type the IP address of the VessRAID subsystem. See “Setting up the Serial Connection” on page 41. Note that the IP address shown below is only an example.

  • Page 77: Choosing A Language

    Chapter 4: Management with WebPAM PROe Figure 1. WebPAM PROe log-in screen After sign-in, the WebPAM PROe opening screen appears. If there are any unconfigured physical drives in the enclosure, an Array Configuration menu will also appear (see page 31). Note Make a Bookmark (Firefox) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time.

  • Page 78: Perusing The Interface

    VessRAID 1000f, 1000i, 1000s Product Manual Figure 2. Clicking “Language” on the WebPAM PROe banner Perusing the Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Figure 3. WebPAM PROe interface...

  • Page 79: Using The Header

    Chapter 4: Management with WebPAM PROe There are four major parts to the graphic user interface: • Header (see below) • Tree (see page 61) • Management View (see page 62) • Event Frame (see page 63) Using the Header The Header contains the following items: •...

  • Page 80: Using Management View

    VessRAID 1000f, 1000i, 1000s Product Manual Figure 4. WebPAM PROe Tree View Name of logged-in user Subsystem IP address and model Physical Drives in this Enclosure Using Management View Management View provides the actual user interface with the VessRAID, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives.

  • Page 81: Viewing The Event Frame

    Chapter 4: Management with WebPAM PROe Click the Help button in Management View to access online help for the function that is currently displayed. Viewing the Event Frame To view the Event Frame: Click View in the Header. Click the Show Event Frame popup option. The VessRAID user interface will display the Event Frame below Management View.
  • Page 82 VessRAID 1000f, 1000i, 1000s Product Manual Figure 5. Clicking “Logout” on the WebPAM PROe banner Clicking Logout brings you back to the Login Screen. See page 59. After logging out, you must enter your user name and password in order to log in again.

  • Page 83: Working With The Storage Network

    Chapter 4: Management with WebPAM PROe Working with the Storage Network When you log into WebPAM PROe, you access a specific VessRAID subsystem. See “Logging into WebPAM PROe” on page 58. The Storage Network feature enables you to access all of the VessRAID subsytems with a Management Port connection to your network.

  • Page 84: Working With Subsystems

    VessRAID 1000f, 1000i, 1000s Product Manual Working with Subsystems A VessRAID subsystem is identified by its Management Port IP address. Subsystem functions include: • Viewing Subsystem Information (page 66) • Saving System Service Report (page 66) • Setting an Alias for the Subsystem (page 67) •...

  • Page 85: Setting An Alias For The Subsystem

    Chapter 4: Management with WebPAM PROe Setting an Alias for the Subsystem An alias is optional. To set an alias for this subsystem: In Tree View, click the Subsystem icon. In Management View, click the Settings tab. Enter a name into the Alias field. Maximum of 48 characters.

  • Page 86: Saving The Runtime Event Log

    VessRAID 1000f, 1000i, 1000s Product Manual • Time – Time and date of the occurrence • Description – A brief description of the event Click the link at the top of the column by which you want to sort the events. After you click the item, a triangle icon appears.

  • Page 87: Saving Nvram Events

    Chapter 4: Management with WebPAM PROe • Item Number – A consecutive decimal number assigned to a specific event • Device – Battery, controller, logical drive, physical drive, port, etc. • Event ID – The hexadecimal number that identifies the specific type of event •...

  • Page 88: Viewing Current Background Activities

    VessRAID 1000f, 1000i, 1000s Product Manual Viewing Current Background Activities To view the current background activities: In Tree View, click the Subsystem icon. In Management View, click the Background Activities tab. A list of current background activities appears, including: • Rebuild •...

  • Page 89: Running Background Activities

    Chapter 4: Management with WebPAM PROe • Reassigned Block Threshold – 1 to 512 blocks • Error Block Threshold – 1 to 1024 blocks Check to enable or uncheck to disable the following functions: • Media Patrol – Checks the magnetic media on physical drives •...

  • Page 90: Running Pdm

    VessRAID 1000f, 1000i, 1000s Product Manual Running PDM Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare disk drive, similar to Rebuilding. But unlike Rebuilding, PDM acts before the disk drive fails and your Logical Drive goes Critical. You an also run PDM on a specific disk array, see “Running PDM on a Disk Array”...

  • Page 91: Deleting A Scheduled Activity

    Chapter 4: Management with WebPAM PROe • Monthly – Choose a calendar day of the month (1 – 31). If you choose a higher number than there are days in the current month, the actual start date will occur at the beginning of the following month. Or, choose a day of the week and choose the first, second, third, fourth, or last occurrence of that day in the month.

  • Page 92: Viewing Lock Status

    VessRAID 1000f, 1000i, 1000s Product Manual Viewing Lock Status The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done. To view the lock status for this subsystem: Click the Subsystem icon Tree View.

  • Page 93: Releasing The Lock

    Chapter 4: Management with WebPAM PROe Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active. The renew time replaces the previous Expiration Time. Click the Submit button. Releasing the Lock The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done.

  • Page 94: Managing Users

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Users User Management includes all functions dealing with user accounts. Functions include: • Viewing User Information (page 76) • Making User Settings (page 76) • Making Your Own User Settings (page 77) • Setting-up User Event Subscriptions (page 77) •...

  • Page 95: Making Your Own User Settings

    Chapter 4: Management with WebPAM PROe • Enter or change the email address. • From the Privilege dropdown menu, choose a new level. See “List of User Privileges” on page 79 Click the Submit button. The Administrator or Super User can change another user’s password. See “Changing Another User’s Password”...

  • Page 96: Changing Another User's Password

    VessRAID 1000f, 1000i, 1000s Product Manual • Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purposes Click the Submit button. The user’s account must have an email address. See “Making User Settings” on page 76.

  • Page 97: Creating A User

    Chapter 4: Management with WebPAM PROe Enter a new password of 1 to 31 characters, no spaces, in the New Password field. Enter the new password in the Retype Password field. Click the Submit button. Creating a User To create a user: Log into WebPAM PROe as the Administrator or a Super User.

  • Page 98: Deleting A User

    VessRAID 1000f, 1000i, 1000s Product Manual Deleting a User There will always be at least one Super User account. You cannot delete the user account you used to log in. To delete a user: Log into WebPAM PROe as the Administrator or a Super User. Click the Subsystem icon in Tree View.

  • Page 99: Managing The Network Connection

    Chapter 4: Management with WebPAM PROe Managing the Network Connection The network connection deals with the VessRAID’s Management Port. • Making Management Port Settings (below) • Making iSCSI Port Settings (page 81) • Creating a Link Aggregation Entry (page 82) •...

  • Page 100: Creating A Link Aggregation Entry

    VessRAID 1000f, 1000i, 1000s Product Manual To make changes to the iSCSI Port settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Network Management icon. Click the iSCSI Ports tab. Click one of the Port Configuration links. To enable DHCP, check the DHCP box.

  • Page 101: Viewing Link Aggregation Entries

    Chapter 4: Management with WebPAM PROe Viewing Link Aggregation Entries To view the current Link Aggregation entries: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Network Management icon. Click the Link Aggregation tab in Management View. Changing a Link Aggregation Entry To change a link aggregation entry: Click the Subsystem...

  • Page 102: Managing Fibre Channel Connections

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Fibre Channel Connections This feature pertains to VessRAID Fibre Channel models. Functions include: • Viewing Fibre Channel Node Information (page 84) • Viewing Fibre Channel Port Settings (page 84) • Making Fibre Channel Port Settings (page 85) •...

  • Page 103: Making Fibre Channel Port Settings

    Chapter 4: Management with WebPAM PROe • Fabric WWNN – World Wide Node Name (appears when connected to a switch) • Fabric WWPN – World Wide Port Name (appears when connected to a switch) • Current Speed – 8 Gb/s, 4 Gb/s, or 2 Gb/s •...

  • Page 104: Viewing Fibre Channel Port Statistics

    VessRAID 1000f, 1000i, 1000s Product Manual Fibre Channel Attached Topology Configured Topology Connection Type N-Port NL-Port Switch Fabric Direct Fabric Direct Direct Point to Point Private Loop Example 1: If you connect the VessRAID to a Fibre Channel switch and choose NL-Port topology, you will create a Fabric Direct attached topology.

  • Page 105: Viewing Sfp Information

    Chapter 4: Management with WebPAM PROe • NOS Count – Not Operational Primitive Sequence. This primitive sequence is used during link initialization between two N_Ports in the point-to-point topology or an N_Port and an F_Port in the fabric topology. NOS is sent to indicate that the transmitting port has detected a link failure or is offline.

  • Page 106: Viewing Fibre Channel Logged-In Devices

    VessRAID 1000f, 1000i, 1000s Product Manual The SFP information includes: • Connector – Type of connector • Transceiver – SFP • Transceiver Code – Defines the method to interpret the transceiver type and compatibility options • Serial Encoding – Serial encoding algorithm •...
  • Page 107 Chapter 4: Management with WebPAM PROe Adding an Initiator To add an initiator to the VessRAID’s initiator list: Check the box to the left of the initiator. Click the Add to Initiator List button. The initiator appears under Storage Services. See page 112. You can then use the initiator to create a LUN.

  • Page 108: Managing Iscsi Connections

    VessRAID 1000f, 1000i, 1000s Product Manual Managing iSCSI Connections iSCSI connections deal with the VessRAID’s four host data ports. • Viewing iSCSI Node Information (below) • Making iSCSI Node Settings (below) • Viewing iSCSI Target Ports (page 91) • Viewing the iSCSI Portal (page 92) •...

  • Page 109: Viewing Iscsi Target Ports

    Chapter 4: Management with WebPAM PROe Enter a value in the field for each of the following items: • Node Name – An iSCSI node is identified by its name. • Node Alias – Optional. Maximum of 31 characters. Use letters, numbers, space between words and underscore.

  • Page 110: Viewing The Iscsi Portal

    VessRAID 1000f, 1000i, 1000s Product Manual The Target Ports tab displays the following information: • Controller ID – 1 • Port ID – 1, 2, 3, or 4 • Max Receive Data Segment Length – 8 KB is the default •...

  • Page 111: Working With Iscsi Isns

    Chapter 4: Management with WebPAM PROe iSCSI session information includes: • Index – VessRAID iSCSI session index number. • Device Name – iSCSI initiator on the Host PC. • Port ID – ID number of the port on the iSCSI HBA card in the Host PC. •...

  • Page 112: Working With Iscsi Chaps

    VessRAID 1000f, 1000i, 1000s Product Manual Make the following changes as needed: • Check the box to enable iSNS. • Enter the iSNS server IP address. • Enter a iSNS TCP Port number (3205 for most applications). Click the Submit button. Note Edge Side Includes (ESI) is a markup language that enables dynamic assembly of web page elements in servers across a...
  • Page 113 Chapter 4: Management with WebPAM PROe Click the iSCSI Management icon. Click the CHAP tab in Management View. The CHAP tab displays the list of current CHAPs. Adding CHAPs To add a CHAP: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.

  • Page 114: Using Iscsi Ping

    VessRAID 1000f, 1000i, 1000s Product Manual Deleting CHAPs To delete a CHAP: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the iSCSI Management icon. Click the CHAP tab dropdown menu and choose Delete CHAP. Check the box to the left of the CHAP you want to delete. Click the Submit button.

  • Page 115: Managing Network Attached Storage (Nas)

    Chapter 4: Management with WebPAM PROe Managing Network Attached Storage (NAS) The Network Attached Storage (NAS) feature supports up to 32 logical drives of any RAID level and uses the iSCSI ports as the network connection. • Viewing a List of NAS Users (page 97) •...

  • Page 116: Adding Nas Users

    VessRAID 1000f, 1000i, 1000s Product Manual Click the NAS icon. Click the NAS User Management icon. A list of users appears under the Information tab in the Management Window. Adding NAS Users To add a new NAS user: Click the Subsystem icon in Tree View.

  • Page 117: Deleting Nas Users

    Chapter 4: Management with WebPAM PROe From the dropdown menu, choose the user whose password you want to change. Enter a new password of 1 to 16 characters, no spaces, in the New Password field. Enter the password in the Retype Password field. Click the Submit button.

  • Page 118: Deleting A Nas Group

    VessRAID 1000f, 1000i, 1000s Product Manual Click the NAS User Group Management icon. Click the Create tab in Management View. Enter a group name of 1 to 16 characters, no spaces, in the Group Name field. Click the Submit button. Click the OK button to acknowledge.

  • Page 119: Deleting Group Members

    Chapter 4: Management with WebPAM PROe Click the OK button to acknowledge. Deleting Group Members To delete a user from a NAS Group: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the NAS icon. Click the NAS User Group Management icon.

  • Page 120: Making Ftp Sharing Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Click the Windows tab. Choose the Enable option button to enable the Windows protocol. Optional. Accept the current Computer (VessRAID subsystem) Name or type a new name into the field provided. Choose the Enable option button to enable the Recycle Bin function. •...

  • Page 121: Viewing The Share Folders List

    Chapter 4: Management with WebPAM PROe Click the Protocol Control icon. Click the FTP Sharing tab. Do the following actions as required: • Choose the Enable option button to enable the FTP service. • Accept the current Command Port number or type a new number into the field provided.

  • Page 122: Modifying A Share Folder

    VessRAID 1000f, 1000i, 1000s Product Manual Click the Submit button. Click the OK button to confirm. Important By default, all users have full Read-Write access to all NAS share folders. To change permissions, click the Sharing Setup icon. Modifying a Share Folder To modify a Share Folder: Click the Subsystem icon in Tree View.

  • Page 123: Changing Sharing Settings For Windows, Macos, And Ftp

    Chapter 4: Management with WebPAM PROe Changing Sharing Settings for Windows, MacOS, and FTP To change sharing settings for Windows, MacOS, and FTP: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the NAS icon. Click the Sharing Setup icon.

  • Page 124: Viewing File System Status

    VessRAID 1000f, 1000i, 1000s Product Manual Viewing File System Status The NAS file system contains your share folders. The NAS file system name is the Mount Point you specified when you created the logical drive. To view file system status: Click the Subsystem icon in Tree View.

  • Page 125: Deleting A Nas File System

    Chapter 4: Management with WebPAM PROe Click the OK button. The NAS file system takes a few moments to create. After creation, the File System Status tab appears. The file system name is the mount point you specified when you created the logical drive. See also “Appendix A: Setting-up NAS Network Drives”...

  • Page 126: Setting-Up Nas Replication

    VessRAID 1000f, 1000i, 1000s Product Manual • Backup Server – IP address of the backup server, when this is the Primary • Host IP – IP address of the iSCSI port used for replication • Schedule – Frequency and time of replication, when this is the Primary •...

  • Page 127: Resolving Mount-Point Conflicts

    Chapter 4: Management with WebPAM PROe 10. Click the Submit button. To view NAS replication progress, click the Information tab. Resolving Mount-Point Conflicts A mount-point conflict can occur when a NAS Volume is transported from one subsystem to another, resulting in two NAS Volumes with identical mount points. When the system detects a mount-point conflict, it automatically changes one of the mount points to XXX_0_Conflict? where XXX is the original mount point name.

  • Page 128: Managing Sas Connections

    VessRAID 1000f, 1000i, 1000s Product Manual Managing SAS Connections SAS connections deal with the VessRAID’s two host data ports. • Viewing iSCSI Node Information (page 90) • Making iSCSI Node Settings (page 90) • Viewing SAS Port Statistics (page 111) •...

  • Page 129: Viewing Sas Port Statistics

    Chapter 4: Management with WebPAM PROe The range is 1 to 8. 1 is the default. Signal strength correlates to cable length in meters. Example: If you have a 2 m SAS cable, set signal strength to 2. If performance is unsatisfactory (see “Viewing SAS Port Statistics” on page 111), try settings of 1 and 3, then use the best setting for your system.

  • Page 130: Managing Storage Services

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Storage Services Storage services deal with initiators and LUN mapping. LUN masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it. • Adding an Initiator (page 112) •...

  • Page 131: Viewing The Lun Map

    Chapter 4: Management with WebPAM PROe Check the box to the left of the initiator you want to delete. Click the Submit button. Viewing the LUN Map To view the current LUN Map: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.

  • Page 132: Editing A Lun Map

    VessRAID 1000f, 1000i, 1000s Product Manual Editing a LUN Map To edit the LUN Map: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Storage Services icon. Click the LUN Map tab in Management View. From the LUN Mapping &...

  • Page 133: Managing Software Services

    Chapter 4: Management with WebPAM PROe Managing Software Services Software Services include the following functions: • Making Email Settings (page 115) • Making SLP Settings (page 116) • Making Web Server Settings (page 117) • Making Telnet Settings (page 118) •...

  • Page 134: Making Slp Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Changing the Startup Setting Under Startup Type: • Click the Automatic option to start the service automatically during system startup. Recommended. • Click the Manual option to start the service manually (the service does not start during system startup).

  • Page 135: Making Web Server Settings

    Chapter 4: Management with WebPAM PROe Starting or Restarting SLP service To start or restart the SLP service, click the Start or Restart button. Making Web Server Settings The Web Server service connects your browser to the WebPAM PROe GUI on the VessRAID subsystem.

  • Page 136: Making Telnet Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Click OK in the confirmation box. Starting or Restarting Web Server service To start or restart the Web Server service, click the Start or Restart button. Making Telnet Settings VessRAID’s Telnet service enables you to access VessRAID’s Command Line Interface (CLI) through a network connection.

  • Page 137: Making Snmp Settings

    Chapter 4: Management with WebPAM PROe Starting or Restarting Telnet service To start or restart the Telnet service, click the Start or Restart button. Making SNMP Settings VessRAID’s SNMP service enables the SNMP browser to obtain information from the VessRAID. The Trap Sink is where SNMP events are sent and can be viewed.

  • Page 138: Making Netsend Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Click the Submit button. Click OK in the confirmation box. Deleting Trap Sinks To delete a trap sink: Highlight the trap sink you want to delete from the list. Click the Delete button to remove the trap sink from the list. Click the Submit button.
  • Page 139 Chapter 4: Management with WebPAM PROe Adding Netsend recipients See “Netsend Requirements” on page 121. To add a Netsent recipient: In the Recipient Address field, type the IP address of the recipient PC. Under Recipient filter, choose the lowest level of Severity to be reported for each event.
  • Page 140 VessRAID 1000f, 1000i, 1000s Product Manual If your Netsend and Messenger service settings are correct but the recipient PC does not receive event messages, check the recipient PC’s Firewall settings. Refer to your OS documentation for more information.

  • Page 141: Exporting The User Database

    Chapter 4: Management with WebPAM PROe Exporting the User Database You can export the User Database file to share user information and settings among multiple VessRAID subsystems. The Export action saves a text file a designated folder the Host PC. From there, you can import the User Database file to other VessRAID subsystems.

  • Page 142: Importing A Configuration Script

    VessRAID 1000f, 1000i, 1000s Product Manual Under the Type dropdown list, choose User Database. Enter the name of the file to be imported. Or, click the Browse... button to search for the file. Look for a file called export. Click the Submit button. Click the Next button.

  • Page 143: Updating The Firmware

    Chapter 4: Management with WebPAM PROe The new configuration is applied to this VessRAID subsystem. Note The Decryption box is grayed out. Decryption is disabled for configuration scripts. Updating the Firmware See “Chapter 8: Maintenance” on page 295 for instructions. Viewing Flash Image Information Flash image information refers to the package of firmware components running on your VessRAID controller or controllers, including:...

  • Page 144: Restoring Factory Defaults

    VessRAID 1000f, 1000i, 1000s Product Manual Restoring Factory Defaults VessRAID includes a function to restore the default settings to its Firmware and Software settings. Caution The action of restoring default settings can disrupt your VessRAID functions. Use this feature only when necessary and only the settings that must reset to default in order to set them correctly.

  • Page 145: Shutting Down The Subsystem

    Chapter 4: Management with WebPAM PROe Shutting Down the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. Important If you have a JBOD Expansion, always power off the RAID subsystem first.

  • Page 146: Monitoring The Shutdown

    VessRAID 1000f, 1000i, 1000s Product Manual Monitoring the Shutdown To monitor a shutdown, you must use the Command Line Interface (CLI) though a serial connection to the VessRAID. Turn off both power supply switches when the following this message appears: Shutdown complete.

  • Page 147: Starting Up After Shutdown

    Chapter 4: Management with WebPAM PROe Starting Up After Shutdown Important If you have a JBOD Expansion, always power on the JBOD subsystems first. Then power on the RAID subsystem. To start the RAID subsystem: Manually turn on the power supply switches on the back of the subsystem. If the switches are ON but the subsystem is OFF, turn the switches off and on again.

  • Page 148: Restarting The Subsystem

    VessRAID 1000f, 1000i, 1000s Product Manual Restarting the Subsystem Note If you have a JBOD Expansion, you are not required to restart the JBOD subsystems when you restart the RAID subsystem. You can only do part of this function in WebPAM PROe. Additional action is required, as described below.

  • Page 149: Managing The Controller

    Chapter 4: Management with WebPAM PROe Managing the Controller The RAID controller is the heart of the VessRAID subsystem. Controller management includes the following functions: • Viewing Controller Information (page 131) • Viewing Controller Information (page 131) • Viewing Controller Statistics (page 132) •...

  • Page 150: Viewing Controller Statistics

    VessRAID 1000f, 1000i, 1000s Product Manual • Write Back Cache Flush Interval • Enclosure Polling Interval See “Making Controller Settings” on page 132. Upgradable items You can upgrade the following items: • Boot loader Version • Firmware Version number • Software Version number •...

  • Page 151: Clearing An Orphan Watermark

    Chapter 4: Management with WebPAM PROe • Enter a polling interval (1 to 1440 minutes) in SMART Polling Interval field. • Check the Coercion Enabled box to enable disk drive capacity coercion. When disk drives of different capacities are used in the same array, coercion reduces the usable capacity of the larger disk drive(s) in order to match the smallest capacity drive.
  • Page 152 VessRAID 1000f, 1000i, 1000s Product Manual The changes take effect immediately.

  • Page 153: Managing Enclosures

    Chapter 4: Management with WebPAM PROe Managing Enclosures On VessRAID, enclosures include the main VessRAID subsystem or Head Unit as well as VessJBOD enclosures that are connected through expansion. Enclosure Management includes the following functions: • Viewing the Enclosure (page 135) •...

  • Page 154: Viewing Enclosure Topology

    VessRAID 1000f, 1000i, 1000s Product Manual Figure 6. Disk Status LED Disk Status Figure 7. VessRAID enclosure LEDs USB 1 Dirty Cache USB 2 Controller Status Fan 2 Fan 1 Battery Viewing Enclosure Topology To view Enclosure Topology: Click the Subsystem icon in Tree View.

  • Page 155: Making Enclosure Settings

    Chapter 4: Management with WebPAM PROe Click the Enclosures icon. Click the Enclosure icon. Enclosure information appears the Information tab in Management View. You can monitor power supplies, fans, enclosure temperatures and voltages, and the battery. Adjustable items You can set or adjust the following items: •...

  • Page 156: Checking The Battery

    VessRAID 1000f, 1000i, 1000s Product Manual Click the Enclosure icon. Click the FRU VPD tab in Management View. Use this information when communicating with Technical Support and when ordering replacement units. For contact information, see “Contacting Technical Support” on page 389. Checking the Battery A cache backup battery or Battery Backup Unit (BBU) is optional on VessRAID.

  • Page 157: Reconditioning A Battery

    Chapter 4: Management with WebPAM PROe Reconditioning a Battery A cache backup battery or Battery Backup Unit (BBU) is optional on VessRAID. To recondition the battery: Click the Subsystem icon in Tree View. Click the Enclosures icon. Click the Enclosure icon.

  • Page 158: Testing The Buzzer

    VessRAID 1000f, 1000i, 1000s Product Manual In Management View, from the Buzzer tab dropdown menu, choose Settings. Check the Buzzer Enable box to enable the buzzer. Uncheck the Buzzer Enable box if you do not want the buzzer to sound. Click the Submit button.

  • Page 159: Managing Physical Drives

    Chapter 4: Management with WebPAM PROe Managing Physical Drives Managing Physical Drives deals with the physical disk drives installed in the VessRAID subsystem enclosure, including the following functions: • Viewing a List of Physical Drives (page 141) • Identifying a Physical Drive (page 141) •...

  • Page 160: Making Global Physical Drive Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Making Global Physical Drive Settings Global settings apply to all of the physical disk drives installed in the VessRAID subsystem enclosure. To make global physical drive settings: Click the Subsystem icon in Tree View. Click the Enclosures icon.

  • Page 161: Viewing Physical Drive Statistics

    Chapter 4: Management with WebPAM PROe • Operational Status – OK is normal. Can also show Rebuilding, Forced Online, Forced Offline, Transition Running, PDM Running, Media Patrol Running, Stale, PFA, Offline, or Dead. • Configuration Status – The array to which the drive is assigned or its spare designation, including Unconfigured, Stale, PFA, Global Spare, Dedicated Spare, Revertible Global Spare, Revertible Dedicated Spare.

  • Page 162: Clearing Stale And Pfa Conditions

    VessRAID 1000f, 1000i, 1000s Product Manual Click the Settings tab in Management View. Type an alias into the Physical Drive Alias field. Maximum of 31 characters. Use letters, numbers, space between words, and underscore. An alias is optional. Click the Submit button. Clearing Stale and PFA Conditions The Clear tab only appears when those conditions are present.

  • Page 163: Locating A Physical Drive

    Chapter 4: Management with WebPAM PROe Caution Forcing a physical drive offline or online is likely to cause data loss. Back up your data before you proceed. Use these functions only when required. Important Forcing a physical drive offline will cause your logical drives to become degraded.
  • Page 164 VessRAID 1000f, 1000i, 1000s Product Manual Figure 8. Disk Status LED Disk Status...

  • Page 165: Managing Ups Units

    Chapter 4: Management with WebPAM PROe Managing UPS Units Uninterruptible Power Supply (UPS) Management includes the following functions: • Viewing a List of UPS Units (below) • Making UPS Settings (page 148) • Viewing UPS Information (page 149) Viewing a List of UPS Units To view a list of UPS units supporting the VessRAID: Click the Subsystem icon in Tree View.

  • Page 166: Making Ups Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Making UPS Settings These settings control how the VessRAID subsystem detects the UPS unit and responds to data reported by the UPS unit. To make UPS settings: Click the Subsystem icon in Tree View. Click the UPS icon.

  • Page 167: Viewing Ups Information

    Chapter 4: Management with WebPAM PROe Notes 1. Detection Setting must be set to Auto. If a UPS is detected, the setting changes to Enable. 2. The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%. Viewing UPS Information To view information about a specific UPS unit: Click the Subsystem...

  • Page 168: Managing Disk Arrays

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 150) • Creating a Disk Array (page 150) • Deleting a Disk Array (page 155) • Viewing Disk Array Information (page 156) •...

  • Page 169: Creating A Disk Array - Automatic

    Chapter 4: Management with WebPAM PROe • Advanced – You directly specify all parameters for a new disk array. Makes one logical drive automatically. You can create additional logical drives at a later time, if additional configurable capacity is available. Does not make a hot spare drive.
  • Page 170 VessRAID 1000f, 1000i, 1000s Product Manual If you prefer to specific the parameters directly, use the Advanced option to create your disk array. If you are uncertain about choosing parameters for your disk array, use the Automatic option. If you have both Hard Disk Drives (HDD) and Solid State Drives (SSD), separate disk arrays will be created for your HDDs and for your SSDs.

  • Page 171: Creating A Disk Array - Advanced

    Chapter 4: Management with WebPAM PROe If you have both Hard Disk Drives (HDD) and Solid State Drives (SSD), separate disk arrays will be created for your HDDs and for your SSDs. Each array will have the number of logical drives that you specified. If you accept these parameters, proceed to the next step.
  • Page 172 VessRAID 1000f, 1000i, 1000s Product Manual The drive type you selected appears in the list of Physical Drives. You cannot mix HDDs and SSDs in the same disk array. Highlight the physical drives you want in the disk array from the Available list and press the >>...

  • Page 173: Deleting A Disk Array

    Chapter 4: Management with WebPAM PROe From the Write Policy dropdown menu, choose a Write Cache policy for this logical drive. The choices are Write Through (thru) and Write Back. Write Back is the default. If you selected No Cache under Read Cache, this setting will be Write Through.

  • Page 174: Viewing Disk Array Information

    VessRAID 1000f, 1000i, 1000s Product Manual Click the OK button. The selected disk array disappears from the Disk Array List the Information tab. Viewing Disk Array Information To view Disk Array information: Click the Subsystem icon in Tree View. Click the Disk Arrays icon.

  • Page 175: Creating A Logical Drive

    Chapter 4: Management with WebPAM PROe Click the Disk Arrays icon. Click the Disk Array icon. Click the Settings tab in Management View. Optional. Enter an alias in the Disk Array Alias field. Maximum of 31 characters. Use letters, numbers, space between words, and underscore.
  • Page 176 VessRAID 1000f, 1000i, 1000s Product Manual Enter a capacity and choose unit of measure (MB, GB, TB). The default value is the available capacity of the disk array. You can use this value or any lesser amount. For NAS, the logical drive must be 10 GB or larger. 10.

  • Page 177: Deleting A Logical Drive

    Chapter 4: Management with WebPAM PROe Deleting a Logical Drive Caution All data the logical drive will be lost. Back up any valuable data before deleting the logical drive. To delete a logical drive: Click the Subsystem icon in Tree View. Click the Disk Arrays icon.

  • Page 178: Rebuilding A Disk Array

    VessRAID 1000f, 1000i, 1000s Product Manual From the dropdown menu the Background Activities tab, choose Start Migration. Highlight physical drives you want in the disk array from the Available list and press the >> button to move them to the Selected list. You can also double-click them to move them.

  • Page 179: Running Media Patrol On A Disk Array

    Chapter 4: Management with WebPAM PROe Click the Disk Arrays icon. Click the Disk Array icon. If there are multiple disk arrays, choose the icon with the yellow !. From the dropdown menu the Background Activity tab, choose Start Rebuild. Select the Source physical drive.

  • Page 180: Running Pdm On A Disk Array

    VessRAID 1000f, 1000i, 1000s Product Manual Running PDM on a Disk Array Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare physical drive, similar to Rebuilding. But unlike Rebuilding, PDM acts before the disk drive fails and your Logical Drive goes Critical. See “Predictive Data Migration (PDM)”...

  • Page 181: Preparing A Disk Array For Transport

    Chapter 4: Management with WebPAM PROe Click the Submit button. After Transition is completed, refresh the screen. The revertible spare drive is listed under the Spare Drives icon and the disk array’s status shows OK. To set Transition priority, see “Making Background Activity Settings” on page 70. Preparing a Disk Array for Transport Transport is the action of moving the physical drives of a disk array: •...

  • Page 182: Managing Logical Drives

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary. Logical drive management includes the following functions: •...

  • Page 183: Viewing Logical Drive Information

    Chapter 4: Management with WebPAM PROe may remain intact. You must determine the cause of the problem and correct it. “Critical & Offline Disk Arrays” on page 372 • Transport Ready – The result of a successful Prepare for Transport operation.

  • Page 184: Viewing Logical Drive Statistics

    VessRAID 1000f, 1000i, 1000s Product Manual Viewing Logical Drive Statistics To view information for a single logical drive: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon. Click the Logical Drives icon Click the Logical Drive icon.

  • Page 185: Running Redundancy Check

    Chapter 4: Management with WebPAM PROe because there may be residual data the logical drives left behind from earlier configurations. For this reason, Initialization is recommended for all new logical drives. Caution When you initialize a logical drive, all the data the logical drive will be lost.

  • Page 186: Viewing The Logical Drive Check Table

    VessRAID 1000f, 1000i, 1000s Product Manual Click the icon of the logical drive you want to Initialize. You can also start Redundancy check from the Subsystem icon Background Activities tab From the dropdown menu on the Background Activities tab, choose Redundancy Check.

  • Page 187: Making Logical Drive Lun Settings

    Chapter 4: Management with WebPAM PROe Table Definitions • Read Check Table – Contains a list of read errors for this logical drive. • Write Check Table – Contains a list of write errors for this logical drive. • Inconsistent Block Table – Contains a list of inconsistent blocks for this logical drive.

  • Page 188: Managing Spare Drives

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 372. Spare drive management includes the following functions: •...

  • Page 189: Creating A Spare Drive

    Chapter 4: Management with WebPAM PROe Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the spare drive highlighted. Creating a Spare Drive Important • There must be an unconfigured physical drive available for selection as a spare drive.

  • Page 190: Deleting Spare Drive

    VessRAID 1000f, 1000i, 1000s Product Manual 10. If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight disk arrays to which you want assign the spare drive from the Available list and press the >> button to move the array to the Selected list. You can also double-click arrays to move them.

  • Page 191: Running Spare Check

    Chapter 4: Management with WebPAM PROe If you selected a Dedicated spare drive, in the Dedicated to Disk Arrays field, highlight the disk arrays to which you want assign the spare drive from the Available list and press the >> button to move them to the Selected list. You can also double-click array to move it.

  • Page 192: Working With The Logical Drive Summary

    VessRAID 1000f, 1000i, 1000s Product Manual Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the VessRAID enclosure plus the expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.

  • Page 193: Chapter 5: Smartnavi

    Chapter 5: SmartNAVI • Starting SmartNAVI (below) • Working with the Device List (page 177) • Managing Users and Groups (page 183) • Managing RAID Volumes (page 187) • Managing Backups (page 188) • Managing Share Folders (page 194) Managing your NAS with SmartNAVI SmartNAVI software enables you to manage your VessRAID subsystem when it is configured as Network Attached Storage (NAS).

  • Page 194: Choosing A Smartnavi Language

    VessRAID 1000f, 1000i, 1000s Series Product Manual Choosing a SmartNAVI Language SmartNAVI chooses the display language automatically based on your OS language setting. Closing SmartNAVI SmartNAVI is designed to be available at all times on your PC. However you can close SmartNAVI. To close SmartNAVI, right-click the SmartNAVI icon in the Windows tray and choose Close from the popup menu.

  • Page 195: Working With The Device List

    Chapter 5: SmartNAVI Working with the Device List • Adding NAS Devices (page 178) • Logging Into a NAS Device (page 179) • Changing NAS Device Settings (page 181) • Deleting a NAS Device (page 182) The SmartNAVI Device List shows the NAS devices on your network. A NAS device is a logical drive with the NAS feature enabled.

  • Page 196: Adding Nas Devices

    VessRAID 1000f, 1000i, 1000s Series Product Manual Adding NAS Devices To be recognized as a NAS device, a VessRAID subsystem must have a logical drive with the NAS feature enabled. See page 51 or page 154 for more information. Also see “Appendix A: Setting-up NAS Network Drives”...

  • Page 197: Logging Into A Nas Device

    Chapter 5: SmartNAVI The VessRAID NAS subsystem appears in the Device List. NAS Device added Logging Into a NAS Device You can log into any NAS device in the Device List that has a blue icon and shows an IP address. To log into a NAS device: Right-click the VessRAID NAS subsystem and choose Login as...
  • Page 198 VessRAID 1000f, 1000i, 1000s Series Product Manual In the Device Login dialog box, enter your user name and password in the fields provided. Then click the Login button. Note If you enabled an AD Domain (see page 101), enter your domain nameand a backslash before your user name.

  • Page 199: Changing Nas Device Settings

    Chapter 5: SmartNAVI Name and IP of the selected NAS device You only need to log into a NAS device one time. After the initial login, SmartNAVI remembers your user name and password. Changing NAS Device Settings You make initial network settings when you set up the VessRAID subsystem. This feature makes network settings on a VessRAID NAS system currently running on the network.

  • Page 200: Deleting A Nas Device

    VessRAID 1000f, 1000i, 1000s Series Product Manual The computer name is the name of your VessRAID subsystem as it appears in the Device List. If you chose the Manual option, make changes as required to • IP address (of the VessRAID) •...

  • Page 201: Managing Users And Groups

    Chapter 5: SmartNAVI Managing Users and Groups This category includes the following topics: • Creating a User (page 183) • Changing User Passwords (page 183) • Changing User Permissions (page 184) • Viewing a List of Users (page 184) • Deleting a User (page 184) •...

  • Page 202: Changing User Permissions

    VessRAID 1000f, 1000i, 1000s Series Product Manual Administrator user only, type the old password in the field provided. Type the new password in the field provided. Retype the password in the Confirm field. Click the OK button. Changing User Permissions The Administrator user always has read and write permission.

  • Page 203: Creating A Group

    Chapter 5: SmartNAVI Creating a Group To create a Group: Click the User Management icon at the top of the screen. Click the Create New Group icon at the bottom of the screen. Type a Group Name in the field provided. Up to 16 characters, A-Z, 0-9, and _, first character must be a letter.

  • Page 204: Deleting Members From A Group

    VessRAID 1000f, 1000i, 1000s Series Product Manual Deleting Members from a Group Note Deleting a User from a Group does not delete the User from the System. To delete Users from a Group: Click the User Management icon at the top of the screen. Click the Modify Group Member icon at the bottom of the screen.

  • Page 205: Managing Raid Volumes

    Chapter 5: SmartNAVI Managing RAID Volumes This category includes the following topics: • Creating a RAID Volume (page 187) • Viewing a List of RAID Volumes (page 187) • Managing Backups (page 188) Creating a RAID Volume RAID Volumes are logical drives with the NAS feature enabled on the VessRAID subsystem.

  • Page 206: Managing Backups

    VessRAID 1000f, 1000i, 1000s Series Product Manual Managing Backups This category includes the following topics: • Doing a Backup Now (page 188) • Scheduling a Backup (page 189) • Monitoring Backup Progress (page 190) • Viewing Backup Schedules (page 191) •...

  • Page 207: Scheduling A Backup

    Chapter 5: SmartNAVI Click the Backup button. The backup begins immediately. The amount of time required depends on the size and number of files being backed up. Scheduling a Backup A scheduled backup runs automatically. The files on you PC are backed up to the VessRAID.

  • Page 208: Monitoring Backup Progress

    VessRAID 1000f, 1000i, 1000s Series Product Manual Click the Schedule button. Under Schedule Settings, click the option button you want, • Hourly • Daily • Weekly From the dropdown menus, choose, • Number of hours • Time of day • Day of the week Click the Add button to set the scheduled backup.

  • Page 209: Viewing Backup Schedules

    Chapter 5: SmartNAVI Viewing Backup Schedules To view the list of current schedules: Click the SmartSYNC icon at the top of the window. Click the Schedule List icon at the bottom of the window. The list of all backup schedules appears. Changing a Scheduled Backup To change the scheduled backup: Click the SmartSYNC icon at the top of the window.

  • Page 210: Restoring Backed-Up Files

    VessRAID 1000f, 1000i, 1000s Series Product Manual Click the Delete button. Click the Yes button in the confirmation box. Restoring Backed-up Files You can also choose to restore the files to their original location on your PC or an alternative location. The original file structure is maintained during backup and restoration.

  • Page 211: Saving The Backup Event Log

    Chapter 5: SmartNAVI Click the Event Log icon at the bottom of the window. Optional. Set the Event Filter dropdown menu to display: • All events • Information events only • Error events only Optional. Click the arrow on the Date/Time header to reverse the chronological order.

  • Page 212: Managing Share Folders

    VessRAID 1000f, 1000i, 1000s Series Product Manual Managing Share Folders This category includes the following topics: • Creating a Share Folder (page 194) • Opening a Share Folder (page 194) • Viewing a List of Share Folders (page 194) • Changing Share Folder Permissions (page 195) •...

  • Page 213: Changing Share Folder Permissions

    Chapter 5: SmartNAVI The list of share folders displays. Changing Share Folder Permissions The Admin user always has read and write permission. All other users have read- only permission by default. To change permissions: Click the Share Folder icon at the top of the window. Click the Share Folder Permission icon at the bottom of the window.

  • Page 214: Mounting A Share Folder/Creating A Network Drive

    VessRAID 1000f, 1000i, 1000s Series Product Manual Click the share folder you want to delete. Click the OK button. Click the Yes button in the first confirmation box. Type Yes then click the OK button in the second confirmation box. Mounting a Share Folder / Creating a Network Drive To mount a share folder (Linux) or create a network drive (Windows):...

  • Page 215: Chapter 6: Management With The Clu

    Chapter 6: Management with the CLU This chapter covers the following topics: • Initial Connection (page 198) • Running Quick Setup (page 202) • Managing the Subsystem (page 203) • Managing the Controller (page 205) • Managing the Enclosure (page 208) •...

  • Page 216: Initial Connection

    VessRAID 1000f, 1000i, 1000s Product Manual Initial Connection Making an initial connection includes the following functions: • Making a Serial Connection (below) • Making a Telnet Connection (page 199) • Logging In (page 199) • Accessing Online Help (page 201) •...

  • Page 217: Making A Telnet Connection

    Chapter 6: Management with the CLU Making a Telnet Connection A Telnet connection requires a network connection between the Host PC and VessRAID controller’s Management (Ethernet) port. Figure 2. Management port on the controller Management port To start the telnet program: Go to the command line prompt (Windows) or click the terminal icon (Linux).
  • Page 218 VessRAID 1000f, 1000i, 1000s Product Manual Figure 3. CLU main menu Quick Setup – A sequence of four steps to setup System Date & Time, Management Port, and RAID Configuration. Subsystem Management – View controller information, lock/unlock the controller, set date and time, and monitor the enclosure. Physical Drive Management –...

  • Page 219: Accessing Online Help

    Chapter 6: Management with the CLU iSCSI Management – iSCSI Node settings and statistics, Port and Portal information, Session management, iSNS Options, CHAPs, and Ping function. SAS Management – SAS Port information, settings, status, and statistics; SAS Initiators. Background Activity – Settings for Media Patrol, Auto Rebuild, Rebuild, Migration, PDM, Transition, Synchronization, Initialization, Redundancy Check rate, and thresholds.

  • Page 220: Running Quick Setup

    VessRAID 1000f, 1000i, 1000s Product Manual Running Quick Setup Quick Setup is discussed under “Setting up with the CLU” on page 45.

  • Page 221: Managing The Subsystem

    Chapter 6: Management with the CLU Managing the Subsystem Subsystem Management includes the following functions: • Setting an Alias for the Subsystem (page 203) • Running Media Patrol (page 203) • Locking or Unlocking the Subsystem (page 203) • Setting Subsystem Date and Time (page 204) Setting an Alias for the Subsystem An alias is optional.

  • Page 222: Setting Subsystem Date And Time

    VessRAID 1000f, 1000i, 1000s Product Manual Highlight Lock and press Enter. Resetting the Lock To reset the lock with a new time: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Lock Management and press Enter. In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) Highlight Renew and press Enter.

  • Page 223: Managing The Controller

    Chapter 6: Management with the CLU Managing the Controller Controller Management includes the following functions: • Viewing Controller Information (page 205) • Clearing an Orphan Watermark (page 205) • Making Controller Settings (page 205) • Locating the Controller (page 206) Viewing Controller Information Controller Management includes information, settings and statistics.

  • Page 224: Locating The Controller

    VessRAID 1000f, 1000i, 1000s Product Manual Highlight the controller you want and press Enter. Highlight Controller Settings and press Enter. Make the following settings as required: • Type and alias into the Alias field. Maximum of 48 characters. Use letters, numbers, space between words and underscore.
  • Page 225 Chapter 6: Management with the CLU Figure 4. Controller Status LED Controller Status...

  • Page 226: Managing The Enclosure

    VessRAID 1000f, 1000i, 1000s Product Manual Managing the Enclosure Enclosure Management includes the following functions: • Viewing Enclosure Information (page 208) • Viewing Power Supply Status (page 208) • Locating a Power Supply (page 209) • Viewing Cooling Unit Status (page 209) •...

  • Page 227: Locating A Power Supply

    Chapter 6: Management with the CLU Locating a Power Supply To locate a power supply: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Enclosure Management and press Enter. Highlight Power Supplies and press Enter. Highlight Locate Power Supply and press Enter. The LED on the selected power supply blinks for one minute.

  • Page 228: Setting Temperature Thresholds

    VessRAID 1000f, 1000i, 1000s Product Manual Setting Temperature Thresholds To change temperature thresholds: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Enclosure Management and press Enter. Highlight Enclosure Settings and press Enter. Highlight the Temperature Warning threshold you want to change. Press the backspace key to erase the current value.

  • Page 229: Reconditioning A Battery

    Chapter 6: Management with the CLU controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again. Reconditioning a Battery To recondition the subsystem battery: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Enclosure Management and press Enter. Highlight Batteries and press Enter.

  • Page 230: Viewing Enclosure Topology

    VessRAID 1000f, 1000i, 1000s Product Manual Figure 6. VessRAID enclosure LEDs USB 1 Dirty Cache USB 2 Controller Status Fan 2 Fan 1 Battery Viewing Enclosure Topology Enclosure topology refers to the manner in which the data paths among the enclosures are connected: •...

  • Page 231: Managing Physical Drives

    Chapter 6: Management with the CLU Managing Physical Drives Physical Drive Management includes the following functions: • Making Global Physical Drive Settings (page 213) • Setting an Alias (page 214) • Viewing Advanced Information (page 214) • Viewing Physical Drive Statistics (page 214) •...

  • Page 232: Setting An Alias

    VessRAID 1000f, 1000i, 1000s Product Manual Setting an Alias An alias is optional. To set an Alias for a physical drive: From the Main Menu, highlight Physical Drive Management and press Enter. Highlight the physical drive of your choice and press Enter. Type an alias into the Alias field.

  • Page 233: Forcing A Physical Drive Offline Or Online

    Chapter 6: Management with the CLU After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive. Forcing a Physical Drive Offline or Online This function enables you to force an: •...

  • Page 234: Managing Disk Arrays

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Disk Arrays Disk Array Management includes the following functions: • Creating a Disk Array (page 216) • Deleting a Disk Array (page 220) • Viewing Disk Array Information (page 220) • Setting an Alias for a Disk Array (page 221) •...

  • Page 235: Creating A Disk Array - Automatic

    Chapter 6: Management with the CLU Creating a Disk Array – Automatic To create a disk array using the Automatic feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Automatic.

  • Page 236: Creating A Disk Array - Express

    VessRAID 1000f, 1000i, 1000s Product Manual Creating a Disk Array – Express To create a disk array using the Express feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Express. Highlight Configuration Method and press to spacebar to choose each of the following characteristics for your disk array: •...

  • Page 237: Creating A Disk Array - Advanced

    Chapter 6: Management with the CLU Creating a Disk Array – Advanced For more information on the choices below, see “Chapter 9: Technology Background” on page 309. To create a disk array: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter.

  • Page 238: Deleting A Disk Array

    VessRAID 1000f, 1000i, 1000s Product Manual 17. Highlight Save Logical Drive and press Enter. 18. Review logical drive(s) you are about to create for your new array. Then do one of the following actions: • If you agree with the logical drive(s) as specified, highlight Complete Disk Array Creation and press Enter.

  • Page 239: Setting An Alias For A Disk Array

    Chapter 6: Management with the CLU • Synchronizing – When you first create a disk array, the disk array synchronizes. During that time, your data is available. However, access will be slower until synchronizing is done. • Critical/Degraded – This condition results from a physical drive failure. Your data is still available.

  • Page 240: Enabling Media Patrol On A Disk Array

    VessRAID 1000f, 1000i, 1000s Product Manual Enabling Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives. To enable or disable Media Patrol: From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter. Highlight Media Patrol and press the spacebar to toggle between Enable and Disable.

  • Page 241: Migrating A Disk Array

    Chapter 6: Management with the CLU The available drives are either HDD or SSD, depending on the type of drives in the array. Highlight Start and press Enter. Migrating a Disk Array In order to migrate RAID level, you may have to add physical drives. For more information, see “RAID Level Migration”...

  • Page 242: Running Pdm

    VessRAID 1000f, 1000i, 1000s Product Manual The screen jumps to Disk Arrays Summary. Running PDM Be sure PDM must be enabled. See “Enabling PDM on a Disk Array” on page 222. To run Predictive Data Migration on a disk array: From the Main Menu, highlight Disk Array Management and press Enter.

  • Page 243: Creating A Logical Drive

    Chapter 6: Management with the CLU To locate a disk array: From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter. Highlight Locate Disk Array and press Enter. The disk status LEDs for the physical drives in the disk array blink for one minute.

  • Page 244: Deleting A Logical Drive

    VessRAID 1000f, 1000i, 1000s Product Manual Highlight the following parameters and press the spacebar to toggle though the available choices: • Stripe size – Press the spacebar to choose: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB •...

  • Page 245: Managing Spare Drives

    Chapter 6: Management with the CLU Managing Spare Drives Spare Drive Management includes the following functions: • Viewing a list of Spare Drives (page 227) • Creating a Spare Drive (page 227) • Making Spare Drive Settings (page 228) • Running Spare Check (page 228) •...

  • Page 246: Making Spare Drive Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Highlight Spare Type and press the spacebar to toggle between Dedicated and Global. Dedicated means this spare drive can only be used with the specified disk arrays. Global means this spare drive can be used by any disk array. If you chose Dedicated, highlight Dedicated to Arrays and press the backspace key to erase the current value, then type the new value.

  • Page 247: Deleting A Spare Drive

    Chapter 6: Management with the CLU Deleting a Spare Drive Caution If the spare drive you delete is the only spare, the controller will not rebuild a critical array until you provide a new spare drive. To delete a spare drive: From the Main Menu, highlight Spare Drive Management and press Enter.

  • Page 248: Managing Logical Drives

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Logical Drives The Logical Drive Management function deals with settings and functions of existing logical drives. To create or delete a logical drive, see “Managing Disk Arrays” on page 216. Logical drive management includes: •...

  • Page 249: Setting Read Cache Policy

    Chapter 6: Management with the CLU To set write cache policy for this logical drive, highlight WritePolicy and press the spacebar to toggle between WriteBack and WriteThru (write though). Press Ctrl-A to save your settings. Setting Read Cache Policy To set read cache policy on a logical drive: From the Main Menu, highlight Logical Drive Management and press Enter.

  • Page 250: Running Redundancy Check

    VessRAID 1000f, 1000i, 1000s Product Manual Running Redundancy Check Redundancy Check is a maintenance procedure for logical drives in fault-tolerant disk arrays that ensures all the data matches exactly. To run Redundancy Check: From the Main Menu, highlight Logical Drive Management and press Enter. Highlight the logical drive you want and press Enter.

  • Page 251: Managing The Network Connection

    Chapter 6: Management with the CLU Managing the Network Connection The network connection deals with the VessRAID’s Management Port. • Making Management Port Settings (below) • Making iSCSI Port Settings (page 234) • Creating a Link Aggregation Entry (page 234) •...

  • Page 252: Making Iscsi Port Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Press Ctrl-A to save your settings. Making iSCSI Port Settings VessRAID iSCSI models have four iSCSI ports. VessRAID FC models have two iSCSI ports. You must make network settings to each iSCSI port individually. Before you change settings, please see “Choosing DHCP or a Static IP Address”...

  • Page 253: Viewing Link Aggregation Entries

    Chapter 6: Management with the CLU To create a link aggregation entry: From the Main Menu, highlight Network Management and press Enter. Highlight Link Aggregation and press Enter. Highlight Create New Link Aggregation Entry and press Enter. Highlight Trunk ID and type a value. Use the numbers 1 through 32.

  • Page 254: Managing Fibre Channel Connections

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Fibre Channel Connections The Fibre Channel Management option appears only with VessRAID Fibre Channel models. Fibre Channel Management includes the following functions: • Viewing Node Information (page 236) • Viewing Fibre Channel Logged-in Devices (page 236) •...

  • Page 255: Viewing Sfp Information

    Chapter 6: Management with the CLU • Configured Topology – NL-Port (Arbitrated Loop), N-Port (Point to Point) or Automatic selection Highlight Hard ALPA and press the backspace key to erase the current value, then type the new value. The range is 0 to 255. 255 disables this feature. Press Ctrl-A to save your settings.
  • Page 256 VessRAID 1000f, 1000i, 1000s Product Manual Highlight Fibre Channel Ports and press Enter. Highlight the port you want and press Enter. Highlight Fibre Channel Port Statistics and press Enter. This screen displays statistics for this port. There are no user settings on this screen.

  • Page 257: Viewing Fibre Channel Initiators

    Chapter 6: Management with the CLU LIP, LPB, and LPE are primitive sequences used in the Arbitrated Loop topology for initializing the loop and enabling or disabling an L_Port. • InvalidWordSentCount – Number of invalid words sent since last reset. •...

  • Page 258: Managing Iscsi Connections

    VessRAID 1000f, 1000i, 1000s Product Manual Managing iSCSI Connections iSCSI connections deal with the VessRAID’s four host data ports. • Viewing iSCSI Node Information (below) • Making iSCSI Node Settings (below) • Viewing iSCSI Target Ports (page 241) • Viewing iSCSI Target Port Statistics (page 242) •...

  • Page 259: Viewing Iscsi Target Ports

    Chapter 6: Management with the CLU Highlight, press the backspace key to erase the current value, and type a new value for each of the following items: • Node Name – An iSCSI node is identified by its name. • Node Alias –...

  • Page 260: Viewing Iscsi Target Port Statistics

    VessRAID 1000f, 1000i, 1000s Product Manual The screen displays the following information: • Controller ID – 1 • Port ID – 1, 2, 3, or 4 • Max Receive Data Segment Length – 8 KB is the default • Number of Active Sessions – Number of sessions logged into this port •...

  • Page 261: Viewing Iscsi Sessions

    Chapter 6: Management with the CLU Viewing iSCSI Sessions To view a list of the current iSCSI sessions: From the Main Menu, highlight iSCSI Management and press Enter. Highlight iSCSI Sessions and press Enter. The screen displays the following information: •...

  • Page 262: Working With Iscsi Chaps

    VessRAID 1000f, 1000i, 1000s Product Manual Highlight, press the backspace key to erase the current value, and type a value for each of the following items: • iSNS Server IP address • iSNS Server Port number (3205 for most applications) Press Ctrl-A to save your settings.
  • Page 263 Chapter 6: Management with the CLU Viewing CHAPs To view a list of current CHAPs: From the Main Menu, highlight iSCSI Management and press Enter. Highlight iSCSI CHAPs and press Enter. The screen displays a CHAP list with the following information: •...

  • Page 264: Using Iscsi Ping

    VessRAID 1000f, 1000i, 1000s Product Manual Deleting CHAPs To delete a CHAP: From the Main Menu, highlight iSCSI Management and press Enter. Highlight iSCSI CHAPs and press Enter. Highlight the CHAP you want to delete and press the spacebar to mark it. Highlight Delete Marked Entries and press Enter.

  • Page 265: Managing Sas Connections

    Chapter 6: Management with the CLU Managing SAS Connections SAS connections deal with the VessRAID’s two host data ports. • Viewing SAS Port Information (page 247) • Making SAS Port Settings (page 247) • Viewing SAS Port Statistics (page 248) •...

  • Page 266: Viewing Sas Port Statistics

    VessRAID 1000f, 1000i, 1000s Product Manual Viewing SAS Port Statistics There are two SAS data ports on the controller. To view information about the SAS ports: From the Main Menu, highlight SAS Management and press Enter. Highlight SAS Ports and press Enter. Highlight the port you want to see and press Enter.

  • Page 267: Managing Background Activity

    Chapter 6: Management with the CLU Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VessRAID continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays”...
  • Page 268 VessRAID 1000f, 1000i, 1000s Product Manual Highlight following and press the spacebar to toggle through Low, Medium, and High rates: • Rebuild – Checks the data integrity on disk arrays • Migration – Change RAID level or add physical dries to disk arrays •...

  • Page 269: Working With The Event Viewer

    Chapter 6: Management with the CLU Working with the Event Viewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information about the 1023 most recent runtime events recorded since the subsystem was started •...

  • Page 270: Clearing Nvram Events

    VessRAID 1000f, 1000i, 1000s Product Manual To display NVRAM events: From the Main Menu, highlight Event Viewer and press Enter. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: •...

  • Page 271: Working With Lun Mapping

    Chapter 6: Management with the CLU Working with LUN Mapping LUN Mapping includes the following functions: • Viewing a List of Initiators (page 253) • Enabling LUN Mapping (page 253) • Creating an Initiator (page 253) • Mapping a LUN to an Initiator (page 254) •...

  • Page 272: Mapping A Lun To An Initiator

    VessRAID 1000f, 1000i, 1000s Product Manual Type the name of the initiator. An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string. Obtain the initiator name from the initiator utility on your host system. Note that the initiator name you input must match exactly in order for the connection to work.

  • Page 273: Managing Ups Units

    Chapter 6: Management with the CLU Managing UPS Units Uninterruptible Power Supply (UPS) Management includes the following functions: • Viewing a List of UPS Units (below) • Making UPS Settings (page 256) • Viewing UPS Information (page 257) Viewing a List of UPS Units To view a list of UPS units supporting the VessRAID: From the Main Menu, highlight Additional Info and Management and press Enter.

  • Page 274: Making Ups Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Making UPS Settings These settings control how the VessRAID subsystem detects the UPS unit and responds to data reported by the UPS unit. To make UPS settings: From the Main Menu, highlight Additional Info and Management and press Enter.

  • Page 275: Viewing Ups Information

    Chapter 6: Management with the CLU Figure 1. Notes 1. Detection Setting must be set to Auto. If a UPS is detected, the setting changes to Enable. 2. The maximum recommended Loading Ratio varies among models of UPS units. The general range is 60% to 80%. Viewing UPS Information To view information about a specific UPS unit: From the Main Menu, highlight Additional Info and Management and press...

  • Page 276: Managing Users

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Users User Management includes the following functions: • Viewing User Information (page 258) • Creating a User (page 258) • Changing a User’s Password (page 259) • Changing a User’s Display Name and Email Address (page 259) •...

  • Page 277: Changing A User's Password

    Chapter 6: Management with the CLU List of User Privileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check •...

  • Page 278: Changing A User's Privilege And Status

    VessRAID 1000f, 1000i, 1000s Product Manual Press Ctrl-A to save the settings. Changing a User’s Privilege and Status No user can change their own privilege or status. To change another user’s privilege or status. Log in as the Administrator or a Super user. From the Main Menu, highlight Additional Info and Management and press Enter.

  • Page 279: Working With Software Management

    Chapter 6: Management with the CLU Working with Software Management Software Management includes the following functions: • Making Email Settings (page 261) • Making SLP Settings (page 262) • Making Web Server Settings (page 262) • Making Telnet Settings (page 263) •...

  • Page 280: Making Slp Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Making SLP Settings By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter.

  • Page 281: Making Telnet Settings

    Chapter 6: Management with the CLU Making Telnet Settings By default, Telnet service is set to Automatic and its normal status is Started. To make Telnet service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter.

  • Page 282: Managing Snmp Trap Sinks

    VessRAID 1000f, 1000i, 1000s Product Manual Press Ctrl-A to save your settings. To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and press Enter. Managing SNMP Trap Sinks Creating a SNMP trap sink To create a trap sink: From the Main Menu, highlight Additional Info and Management and press Enter.

  • Page 283: Making Netsend Settings

    Chapter 6: Management with the CLU Making Netsend Settings By default, Netsend service is set to Manual and its normal status is Stopped. To make Netsend service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter.
  • Page 284 VessRAID 1000f, 1000i, 1000s Product Manual Highlight Software Management and press Enter. Highlight the recipient whose settings you want to change and press Enter. Type the recipient’s IP address into the field provided. Highlight Message Event Severity Filter and press the spacebar to change severity levels.

  • Page 285: Flashing Through Tftp

    Chapter 6: Management with the CLU Flashing through TFTP See “Chapter 8: Maintenance” on page 295 for instructions. Viewing Flash Image Information Flash image information refers to the package of firmware components running on your VessRAID controller, including: • Component name •...

  • Page 286: Restoring Factory Defaults

    VessRAID 1000f, 1000i, 1000s Product Manual Restoring Factory Defaults This function restores the factory default settings to the firmware and software items you select. Caution Use this function with care. Do not restore to default settings for any item unless you are sure this action is needed. To restore factory default settings: From the Main Menu, highlight Additional Info and Management and press Enter.

  • Page 287: Shutting Down The Subsystem

    Chapter 6: Management with the CLU Shutting Down the Subsystem There are two methods for shutting down the subsystem, depending on your connection. Choose the applicable procedure: • Shutting down the VessRAID – Telnet Connection (page 269) • Shutting down the VessRAID – Serial Connection (page 270) Important If you have a JBOD Expansion, always power off the RAID subsystem first.

  • Page 288: Shutting Down The Vessraid - Serial Connection

    VessRAID 1000f, 1000i, 1000s Product Manual Shutting down the VessRAID – Serial Connection This function enables you to shutdown the VessRAID subsystem on a serial connection. Additional action is required, as described below. To shutdown the VessRAID: From the Main Menu, highlight Additional Info and Management and press Enter.

  • Page 289: Starting Up After Shutdown

    Chapter 6: Management with the CLU Starting Up After Shutdown There are two methods for shutting down the subsystem. Choose one: • Starting up the VessRAID – Telnet Connection (page 271) • Starting up the VessRAID – Serial Connection (page 271) Important If you have a JBOD Expansion, always power on the JBOD subsystems first.

  • Page 290: Restarting The Subsystem

    VessRAID 1000f, 1000i, 1000s Product Manual Restarting the Subsystem There are two methods for shutting down the subsystem, depending on your connection. Choose the applicable procedure: • Restarting the Subsystem (page 272) • Restarting VessRAID – Serial Connection (page 272) Note If you have a JBOD Expansion, you are not required to restart the JBOD subsystems when you restart the RAID subsystem.
  • Page 291 Chapter 6: Management with the CLU Highlight Submit and press Enter. A warning message appears. Press Y to continue. The screen will display shutdown and startup functions. When the Login: prompt appears, log into the CLU again.

  • Page 292: Making Buzzer Settings

    VessRAID 1000f, 1000i, 1000s Product Manual Making Buzzer Settings This function enables the buzzer on the controller. When you first power-up the VessRAID, it beeps twice to show normal operation. To change buzzer settings: From the Main Menu, highlight Buzzer and press Enter. A list of Controllers appears with the current buzzer setting and status.

  • Page 293: Chapter 7: Management With The Lcd Panel

    Chapter 7: Management with the LCD Panel This chapter covers the following topics: • Using the LCD Panel (below) • Perusing the Interface (page 276) • Managing the Network Connection (page 278) • Managing the Controller (page 280) • Managing Enclosures (page 281) •...

  • Page 294: Perusing The Interface

    VessRAID 1000f, 1000i, 1000s Product Manual Perusing the Interface • Making Mode Settings (page 276) • Simple Mode (page 276) • Advanced Mode (page 277) • Limitations (page 277) • Viewing Events (page 277) Making Mode Settings The LCD panel has two modes, Simple and Advanced. Simple is the default setting.

  • Page 295: Advanced Mode

    Perusing the Interface Advanced Mode Advanced Mode enables you to perform the Simple Mode functions, plus: • View Enclosure – View overall enclosure status. Also view individual status of temperature, fan, power supply, and voltage • Physical Drive Management – View PD ID, model, interface, capacity, location (enclosure and slot number), configuration (array and sequence number), firmware version, status;...

  • Page 296: Managing The Network Connection

    VessRAID 1000f, 1000i, 1000s Product Manual Managing the Network Connection The network connection deals with the VessRAID’s Management Port. • Making Management Port Settings (below) Making Management Port Settings Manual IP Settings To make Management Port settings manually: Press the button until the display says Management Port.
  • Page 297 Managing the Network Connection Automatic IP Settings To make Management Port settings automatically: Press the button until the display says Management Port. Press the button and the display says Link Status Up. If it says Link Status Down, reconnect to the network before preceding. Press the button and the display says DHCP Disable.

  • Page 298: Managing The Controller

    VessRAID 1000f, 1000i, 1000s Product Manual Managing the Controller The RAID controller is the heart of the VessRAID subsystem. To view Controller statistics or to make Controller settings, see “Managing the Controller” on page 131 (WebPAM PROe) or page 205 (CLU). Viewing Controller Information To view information about the controller: Press the...

  • Page 299: Managing Enclosures

    Managing Enclosures Managing Enclosures The LCD panel provides information on the main VessRAID subsystem or Head Unit only. For a JBOD as well as other Enclosure functions, see “Managing Enclosures” on page 135 (WebPAM PROe) or page 208 (CLU). Viewing the Enclosure This function requires the LCD to be in Advanced mode.

  • Page 300: Managing Physical Drives

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Physical Drives These functions require the LCD panel to be in Advanced mode. See page 276. Managing physical drives with the LCD includes: • Viewing Physical Drive Information (page 282) • Locating a Physical Drive (page 282) For other physical drive functions, see “Managing Physical Drives”...

  • Page 301: Managing Disk Arrays

    Managing Disk Arrays Press the button. The disk status LED for the physical drive blinks for one minute. See Figure 2. Figure 2. Disk Status LED Disk Status Managing Disk Arrays Disk Array Management in the LCD includes the following functions: •...

  • Page 302: Creating A Disk Array - Advanced

    VessRAID 1000f, 1000i, 1000s Product Manual Creating To create a disk array automatically: Press the button until the display says Array Configure. Press the button and the display says Auto Configure. Press the button again and the display says Are you sure? Press the button so the display says Yes.
  • Page 303 Managing Disk Arrays Press the button to move to END and press the button to input your choices. Press the button again to confirm. The display shows the array creation process. When the creation is finished, the LCD returns to Disk Array Create. Creating a Logical Drive For more information on the choices below, see “Chapter 9: Technology Background”...

  • Page 304: Deleting A Disk Array

    VessRAID 1000f, 1000i, 1000s Product Manual 15. Press the button again to confirm. The display shows the logical drive creation process. When the creation is finished, the LCD returns to Logical Disk Create. Creating a Spare Drive This function creates a non-revertible, global spare drive. If you want a revertible or a dedicated spare drive, see “Creating a Spare Drive”...

  • Page 305: Viewing Disk Array Information

    Managing Disk Arrays Press the button to change the answer to YES, then press the button. 10. Press the button again to confirm. The chosen disk array is deleted. Viewing Disk Array Information To view disk array information: Press the button until the display says Disk Array Management.

  • Page 306: Locating A Disk Array

    VessRAID 1000f, 1000i, 1000s Product Manual Locating a Disk Array This feature helps you identify the physical drives assigned to the disk array you are working with in the LCD panel. To locate a disk array: Press the button until the display says Physical Drive Management.

  • Page 307: Deleting A Logical Drive

    Managing Disk Arrays Press the button until the display shows the capacity you want. 10. Press the button to choose the capacity shown on the screen. The display shows the default stripe size. The choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB. 11.

  • Page 308: Viewing Logical Drive Information

    VessRAID 1000f, 1000i, 1000s Product Manual Press the button and the display says Delete Logical Drive X? Press the button again and the display says Are you sure? NO. Press the button to change the answer to YES, then press the button.

  • Page 309: Locating A A Logical Drive

    Managing Disk Arrays You must determine the cause of the problem and correct it. See “Critical & Offline Disk Arrays” on page 372. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact.

  • Page 310: Managing Spare Drives

    VessRAID 1000f, 1000i, 1000s Product Manual Managing Spare Drives Spare Drive Management on the LCD includes: • Viewing Spare Drive Information (page 292) • Creating a Spare Drive (page 292) • Deleting a Spare Drive (page 293) • Locating a Spare Drive (page 293) For other spare drive functions, see “Managing Spare Drives”...

  • Page 311: Deleting A Spare Drive

    Managing Spare Drives Press the button and the display says Auto Configure. Press the button until the display says Advanced Configure. Press the button until the display says Spare Drive Create. Press the button again to display a list of unconfigured physical drives. Press the button to move through the list.
  • Page 312 VessRAID 1000f, 1000i, 1000s Product Manual Press the button choose a spare drive. Press the button until the display says Locate Spare Drive. Press the button. The disk status LED for the physical drive blinks for one minute. See Figure 5. Figure 5.

  • Page 313: Chapter 8: Maintenance

    Chapter 8: Maintenance This chapter covers the following topics: • Updating the Firmware in WebPAM PROe (below) • Updating the Firmware in the CLU (page 298) • Replacing a Power Supply (page 300) • Replacing a RAID Controller (page 301) •...

  • Page 314: Updating Firmware From Your Pc

    VessRAID 1000f, 1000i, 1000s Product Manual Do one of the following actions: • Click the Download from TFTP Server option, then click the Next button. • From the Firmware Update tab dropdown menu, choose Download from TFTP Server. Enter the hostname or IP address of your TFTP server in the field provided. Enter the port number of your TFTP server in the field provided (69 is the default).

  • Page 315: Restarting The Subsystem

    Chapter 8: Maintenance Enter the filename of the Firmware Update file in the field provided. Or, click the Browse... button and choose the Firmware Update file in the Open dialog box. Click the Submit button. When the download is completed, click the Next button. A popup message appears to warn you not to reboot the VessRAID during the firmware update procedure.

  • Page 316: Updating The Firmware In The Clu

    VessRAID 1000f, 1000i, 1000s Product Manual When the controller shuts down, your WebPAM PROe connection will be lost. Wait for two to three minutes. 10. In your browser, log into WebPAM PROe once again. If you cannot log in, wait for 30 seconds, and try again. Repeat until login is successful.

  • Page 317: Restarting Subsystem Over A Telnet Connection

    Chapter 8: Maintenance Restarting Subsystem over a Telnet Connection Warning Do not restart the VessRAID during a firmware upgrade procedure. Wait until the upgrade is done and you are prompted to restart. To restart the VessRAID subsystem on a Telnet connection: From the Main Menu, highlight Additional Info and Management, and press Enter.

  • Page 318: Replacing A Power Supply

    VessRAID 1000f, 1000i, 1000s Product Manual Replacing a Power Supply VessRAID 1700 Series The power supply on the VessRAID 1700 Series is not replaceable onsite. If you need to replace the power supply, contact Technical Support and make arrangements to return the subsystem to Promise for service. See page 389. VessRAID 1800 Series The redundant power supplies on the VessRAID 1800 Series are designed as field-replaceable units.

  • Page 319: Replacing A Raid Controller

    Chapter 8: Maintenance Replacing a RAID Controller The RAID controller monitors and manages the logical drives. When the controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. RAID controller failure is rare.

  • Page 320: Replacing A Cooling Fan

    VessRAID 1000f, 1000i, 1000s Product Manual If it does not have these items, transfer them from the old RAID controller. See page 304 and page 306 for more information. Carefully slide the new RAID controller into the enclosure. Swing the latch to the left and secure it with the thumbscrew. Reconnect the FC, iSCSI, SAS, Ethernet, serial, and power cables.
  • Page 321 Chapter 8: Maintenance Figure 4. RAID controller cover and attaching screw Cover Attaching screw (one each side) Remove the four attaching screws. See Figure 5. Detach the fan’s power connector and lift the old fan out of the controller. Figure 5. RAID Controller cooling fan Power connectors Attaching...

  • Page 322: Replacing The Cache Battery

    VessRAID 1000f, 1000i, 1000s Product Manual Reinstall the RAID Controller. See “Replacing a RAID Controller” on page 301. This completes the fan replacement procedure. Replacing the Cache Battery A cache battery or Battery Backup Unit (BBU) is optional on VessRAID. If your system has a cache battery, it is located inside the RAID controller.
  • Page 323 Chapter 8: Maintenance Lay the RAID Controller on a non-static surface and remove the cover attaching screws, one on each side, then remove the cover. See page 303, Figure 4. Remove the battery assembly attaching screw on the outside of the RAID controller housing.

  • Page 324: Replacing The Memory Module

    VessRAID 1000f, 1000i, 1000s Product Manual Put the battery assembly into place and install the attaching screw. Replace the RAID controller cover and install the two attaching screws. See page 303, Figure 4. 10. Reinstall the RAID controller. See “Replacing a RAID Controller” on page 301. This completes the cache battery replacement procedure.
  • Page 325 Chapter 8: Maintenance Figure 10.RAID controller memory module Retainer Memory Alignment Memory Retainer module groove slot Align the new memory module with the memory slot so the groove lines up. Gently press the memory module into the slot until the retainers click into locked position.
  • Page 326 VessRAID 1000f, 1000i, 1000s Product Manual...

  • Page 327: Chapter 9: Technology Background

    Chapter 9: Technology Background This chapter covers the following topics: • Introduction to RAID (below) • Choosing a RAID Level (page 322) • Choosing Stripe Size (page 326) • Choosing Sector Size (page 326) • Cache Policy (page 327) • Capacity Coercion (page 329) •...

  • Page 328: Raid 0 - Stripe

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 0 – Stripe When a logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple physical drives. Performance is increased, since the workload is balanced between drives or “members” that form the logical drive. Identical drives are recommended for performance as well as data storage efficiency.

  • Page 329: Raid 1 - Mirror

    Chapter 9: Technology Background RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of physical drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.

  • Page 330: Raid 1E - Enhanced Mirror

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two physical drives. It also offers overall increased read/ write performance plus the flexibility of using an odd number of physical drives. With RAID 1E, each data stripe is mirrored onto two physical drives.

  • Page 331: Raid 3 - Block Stripe And Dedicated Parity

    Chapter 9: Technology Background RAID 3 – Block Stripe and Dedicated Parity RAID 3 organizes block data across multiple physical drives and parity data on a dedicated drive. Generally, RAID Level 3 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. Heavy I/O loads with a large number of writes tends to work the parity drive harder in proportion to the other drives in the logical drive.

  • Page 332: Raid 5 - Block And Parity Stripe

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level.

  • Page 333: Raid 6 - Block And Double Parity Stripe

    Chapter 9: Technology Background RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 logical drive can continue to accept I/O requests when any two physical drives fail.

  • Page 334: Raid 10 - Mirror / Stripe

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 10 – Mirror / Stripe Mirror + Stripe combines both of the RAID 1 and RAID 0 logical drive types. RAID 10 can increase performance by reading and writing data in parallel— striping—while protecting data by duplicating it—mirroring. Promise implements RAID 10 by creating a data stripe over one pair of disk drives, then mirroring the stripe over a second pair of disk drives.

  • Page 335: Raid 30 - Striping Of Dedicated Parity

    Chapter 9: Technology Background RAID 30 – Striping of Dedicated Parity RAID 30 combines both RAID 3 and RAID 0 features. Data is striped across physical drives as in RAID 0, and it uses dedicated parity as in RAID 3. RAID 30 provides data reliability, good large file read, and high transfer rate performance.

  • Page 336: Raid 50 - Striping Of Distributed Parity

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physical drives as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance, and supports larger volume sizes.
  • Page 337 Chapter 9: Technology Background RAID 30 and 50 Axles When you create a RAID 30 or RAID 50, you must specify the number of axles. An axle refers to two or more RAID 3 logical drives striped together to make a RAID 30.

  • Page 338: Raid 60 - Striping Of Double Parity

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 60 – Striping of Double Parity RAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses double distributed parity as in RAID 6. RAID 60 provides data reliability, good overall performance and supports larger volume sizes.
  • Page 339 Chapter 9: Technology Background RAID 60 Axles When you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logical drive that is striped with other RAID 6 logical drives to make RAID 60. An axle can have from 4 to 16 physical drives, depending on the number of physical drives in the logical drive.

  • Page 340: Choosing A Raid Level

    VessRAID 1000f, 1000i, 1000s Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VessRAID disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice. RAID 0 Advantages Disadvantages Implements a striped disk array, the...

  • Page 341: Raid 1E

    Chapter 9: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E •...

  • Page 342: Raid 6

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 6 Advantages Disadvantages High Read data transaction rate High disk overhead – equivalent of two Medium Write data transaction rate drives used for parity Good aggregate transfer rate Slightly lower performance than RAID 5 Safest RAID level, except for RAID 60 Recommended Applications for RAID 6 •...

  • Page 343: Raid 50

    Chapter 9: Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 5 Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 50 • File and Application servers •...

  • Page 344: Choosing Stripe Size

    VessRAID 1000f, 1000i, 1000s Product Manual Choosing Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one.

  • Page 345: Tb Limitation

    Chapter 9: Technology Background • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. 2 TB Limitation If your Host PC runs Windows 2000 or Windows XP (32-bit), and you want to create logical drives larger than 2TB, you must choose a sector size larger than 512 B when you create the logical drive.

  • Page 346: Read Cache Policy

    VessRAID 1000f, 1000i, 1000s Product Manual Read Cache Policy • Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made.

  • Page 347: Capacity Coercion

    Chapter 9: Technology Background The write policy automatically changes to Write Thru. When the battery comes back online, the write policy automatically changes back to Write Back. To enable the Adaptive Writeback Cache option, see “Making Controller Settings” on page 132 (WebPAM PROe) or page 205 (CLU). Also see “Replacing the Cache Battery”...

  • Page 348: Hot Spare Drive(S)

    VessRAID 1000f, 1000i, 1000s Product Manual drives. See “Initializing a Logical Drive” on page 166 (WebPAM PROe) or page 231 (CLU). Caution When you initialize a logical drive, all the data on the logical drive will be lost. Backup any important data before you initialize a logical drive.

  • Page 349: Raid Level Migration

    Chapter 9: Technology Background RAID Level Migration To migrate a disk array is to do one or both: • Change its RAID level • Increase the number of disk drives (sometimes called Expansion) On VessRAID, RAID level migration is performed on the disk array but it applies to the logical drives.

  • Page 350: Raid 0

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 Add physical drives. RAID 1 2 physical drives only. Only a single-drive RAID 0 can migrate to RAID 1 by adding 1 physical drive.

  • Page 351: Raid 1

    Chapter 9: Technology Background RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E 3 or more physical drives. Add 1 or more physical drives. RAID 3 3 physical drives minimum, 32 maximum.

  • Page 352: Raid 3

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 3 A RAID 3 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 3 Add physical drives. 32 maximum. RAID 5 3 physical drives minimum, 32 maximum. If existing physical drives have no unused space, add 1 or more physical drives.

  • Page 353: Raid 5

    Chapter 9: Technology Background RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 3 3 physical drives minimum, 32 maximum. If existing physical drives have no unused space, add 1 or more physical drives.

  • Page 354: Raid 6

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 6 A RAID 6 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 6 Add physical drives. 32 maximum. RAID 60 8 physical drives minimum, 32 per axle maximum. If existing physical drives have no unused space, add 1 or more physical drives.

  • Page 355: Raid 30

    Chapter 9: Technology Background RAID 30 A RAID 30 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 3 32 physical drives maximum. RAID 30 must have less than 32 physical drives. RAID 5 RAID 6 32 physical drives maximum.

  • Page 356: Raid 50

    VessRAID 1000f, 1000i, 1000s Product Manual RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 3 32 physical drives maximum. RAID 50 must have less than 32 physical drives. RAID 5 RAID 6 32 physical drives maximum.

  • Page 357: Ranges Of Disk Array Expansion

    Chapter 9: Technology Background Important • The Target disk array may require more physical drives than the Source disk array • If the Target disk array requires an EVEN number of physical drives but the Source disk array has an ODD number, ADD a physical drive as part of the migration process •...

  • Page 358: Media Patrol

    VessRAID 1000f, 1000i, 1000s Product Manual Maximum LD Current LD Size Sector Size Expansion Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes up to 2 TB 2 TB 512 bytes At this point, you have the choice of:...

  • Page 359: Predictive Data Migration (Pdm)

    Chapter 9: Technology Background Predictive Data Migration (PDM) Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to Rebuilding a Logical Drive. But unlike Rebuilding, PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive before the disk drive fails and your Logical Drive goes Critical.

  • Page 360: Transition

    VessRAID 1000f, 1000i, 1000s Product Manual Transition The Transition feature enables you to specify “permanent” spare drives for your VessRAID subsystem. Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare.

  • Page 361: Example

    Chapter 9: Technology Background Example Following is an example to explain the Transition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured.
  • Page 362 VessRAID 1000f, 1000i, 1000s Product Manual There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a spare, therefore the controller cannot use it as a spare. Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity.

  • Page 363: Chapter 10: Troubleshooting

    Chapter 10: Troubleshooting This chapter covers the following topics: • VessRAID is Beeping (below) • LEDs Display Amber or Red (page 346) • CLU Reports a Problem (page 351) • WebPAM PROe Reports a Problem (page 353) • LCD Panel Reports a Problem (page 357) •...

  • Page 364: Leds Display Amber Or Red

    VessRAID 1000f, 1000i, 1000s Series Product Manual • If email notification is enabled, check for new messages. • Check for yellow !s red Xs in Tree View, see page 353. • Check the event log. See page 63 or page 251. When a continuous tone sounds, there are multiple alarm patterns sounding at the same time.

  • Page 365: Disk Drive Leds

    Chapter 10: Troubleshooting State LEDs Steady Flashing Dark Amber Green Green Power System Off Normal — — — Global RAID Logical Logical System Off Normal — Status Drive Critical Drive Offline Global Fan, battery, power Locating the Enclosure System Off Normal supply, temperature, or Enclosure...

  • Page 366: Lcd Panel

    VessRAID 1000f, 1000i, 1000s Series Product Manual The Power/Activity LED flashes during drive activity. The Disk Status LED displays Green when a drive is present and configured. State LEDs Steady Flashing Dark Amber Green Green Power/ Drive No Drive Activity —...
  • Page 367 Chapter 10: Troubleshooting Figure 5. VessRAID FC Controller LEDs Controller Status FC Ports JBOD Expansion 16- and 12-bay Dirty Cache Fan 2 subsystems Fan 1 USB 2 iSCSI Battery USB 1 Fan 1 Fan 2 Figure 6. VessRAID iSCSI controller LEDs Controller Status JBOD Expansion 16- and 12-bay...
  • Page 368 VessRAID 1000f, 1000i, 1000s Series Product Manual Figure 7. VessRAID SAS Controller LEDs Controller Status JBOD Expansion 16- and 12-bay Fan 2 Dirty Cache subsystems Fan 1 SAS IN Port 2 USB 2 Battery USB 1 SAS IN Port 1 Fan 1 Fan 2 State...

  • Page 369: Clu Reports A Problem

    Chapter 10: Troubleshooting If the Controller Status LED is amber, restart the VessRAID. See “Restarting the Subsystem” on page 130 (WebPAM PROe) or page 272 (CLU). If the Controller Status LED continues to display amber after startup, contact Promise Technical Support. See page 389. The Dirty Cache LED flashes during input/output operation.

  • Page 370: Viewing Nvram Events

    VessRAID 1000f, 1000i, 1000s Series Product Manual Viewing NVRAM Events This screen displays a list of and information about 63 most important events over multiple subsystem startups. To display NVRAM events: From the Main Menu, highlight Event Viewer and press Enter. Highlight NVRAM Events and press Enter.

  • Page 371: Webpam Proe Reports A Problem

    Chapter 10: Troubleshooting Rebuild Predictive Data Migration Transition Dedicated Spare Drives in the Array Physical Drives in the Array Logical Drives in the Array [Locate Disk Array] Save Settings [CTRL-A] Restore Settings [CTRL-R] Return to Previous Menu From this screen: •...
  • Page 372 VessRAID 1000f, 1000i, 1000s Series Product Manual Figure 8. Yellow !s and red Xs in Tree View To set up email and popup message notification, see “Setting-up User Event Subscriptions” on page 77. Figure 9. An example of a popup message •...
  • Page 373 Chapter 10: Troubleshooting Figure 10.The Event Log • Keeps a record in the Event Log. • Displays full information in Management View.
  • Page 374 VessRAID 1000f, 1000i, 1000s Series Product Manual Figure 11. A failed disk drive shown in Management View Auto Rebuild Replacement Drive Failed Disk Drive Critical / Rebuilding Status Also see these troubleshooting topics: • “Event Notification Response” on page 359 •...

  • Page 375: Lcd Panel Reports A Problem

    Chapter 10: Troubleshooting LCD Panel Reports a Problem The LCD panel can report a certain problems, including a Critical logical drives. Figure 12.The optional LCD panel reports a Critical logical drive Press the button until you see the View Events menu. Then press the button to read the corresponding event.
  • Page 376 VessRAID 1000f, 1000i, 1000s Series Product Manual Open the root folder of the USB stick and copy the file subinfo_xxxxxxxxxx.log to the PC desktop or a convenient location. Figure 14.Locating the report file on the USB stick Open the subinfo_xxxxxxxxxx.log file in a text editor to read the system profile and diagnostic report.

  • Page 377: Event Notification Response

    Chapter 10: Troubleshooting Event Notification Response When you choose Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the VessRAID. See “Setting-up User Event Subscriptions” on page 77. The table below cites: •...
  • Page 378 VessRAID 1000f, 1000i, 1000s Series Product Manual Reported Event Corrective Action Battery is discharging Battery is undergoing reconditioning. Battery is charging Battery is being recharged. Battery reconditioning is Battery reconditioning is finished. complete Battery is malfunctioning Run battery reconditioning. Run battery reconditioning.
  • Page 379 Chapter 10: Troubleshooting Reported Event Corrective Action Blowers are functioning Normal. normally Blowers are NOT installed Reinstall the fan. If the fan does not turn, replace it. See page 302. Blower status is unknown Check for airflow out of the cooling unit. If there is none, check for proper installation.
  • Page 380 VessRAID 1000f, 1000i, 1000s Series Product Manual Reported Event Corrective Action Drive Interface Controller Drive-interface controller Normal. found Drive-interface controller Restart the VessRAID. See page 130 (WebPAM is NOT found PROe) or page 272 (CLU). If this message appears repeatedly, contact Technical Support. See page 389. Drive-interface Normal.
  • Page 381 Chapter 10: Troubleshooting Reported Event Corrective Action Host-interface controller Restart the VessRAID. See page 130 (WebPAM has encountered an PROe) or page 272 (CLU). unrecoverable error Host-interface controller Result of user action. Normal. has received an abort- task/ abort task set/clear task set command.
  • Page 382 VessRAID 1000f, 1000i, 1000s Series Product Manual Reported Event Corrective Action Logical drive initialization Initialization stopped because of user intervention, has stopped schedule or the logical drive was deleted or went critical or offline. Logical drive initialization Initialization failure due to a failed disk drive. Replace marks the logical drive the disk drive, delete and recreate the logical drive.
  • Page 383 Chapter 10: Troubleshooting Reported Event Corrective Action Media patrol is queued Media patrol has been set manually or by schedule. Media patrol is stopped Media patrol stopped because the disk array was internally deleted or removed. Online Capacity Expansion Online capacity Result of settings or user action.
  • Page 384 VessRAID 1000f, 1000i, 1000s Series Product Manual Reported Event Corrective Action PDM is stopped internally The destination drive was removed or used for a rebuild. Physical Disk Physical disk is marked Disk drive restored to normal operation. online Physical disk is marked Disk drive removed from service due to errors.
  • Page 385 Chapter 10: Troubleshooting Reported Event Corrective Action Physical disk negotiation Disk drive had to reduce its data rate. If this message speed is decreased. appears repeatedly, replace the disk drive. Previously configured disk Disk drive may have failed or was removed from the is no longer found enclosure.
  • Page 386 VessRAID 1000f, 1000i, 1000s Series Product Manual Reported Event Corrective Action PSU 12V/5V/3.3V power Normal. is within the range RAID Level Migration RAID Level migration is Result of settings or user action. Normal. started RAID Level migration is Normal. completed RAID Level migration is Migration paused because of user intervention, paused...
  • Page 387 Chapter 10: Troubleshooting Reported Event Corrective Action Rebuild is resumed Rebuild has resumed again after a pause. Rebuild is stopped Rebuild stopped because of user intervention, schedule or the logical drive was deleted or the target disk drive encountered an error. If rebuild stopped by the user, restart the rebuild.
  • Page 388 VessRAID 1000f, 1000i, 1000s Series Product Manual Reported Event Corrective Action Resource Resource is NOT System resources are low. Reduce system load or available restart the VessRAID. See page 130 (WebPAM PROe) or page 272 (CLU). Spare Check Spare check started on Result of settings or user action.
  • Page 389 Chapter 10: Troubleshooting Reported Event Corrective Action Synchronization is Synchronization stopped because of user stopped intervention, schedule or the logical drive was deleted or went critical or offline. Synchronization is System resources are low. Reduce system load or aborted due to an internal restart the VessRAID.

  • Page 390: Critical & Offline Disk Arrays

    VessRAID 1000f, 1000i, 1000s Series Product Manual Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. A RAID 6 or 60 disk array—goes degraded when a disk drive is removed or fails and critical when two disk drives are removed of fail.

  • Page 391: With A Hot Spare Drive

    Chapter 10: Troubleshooting • The Disk Status LED changes from green to red. Figure 16.VessRAID disk drive carrier LEDs Disk Status Power/Activity • The audible alarm repeatedly sounds two short beeps. See page 345. • WebPAM PROe reports the condition. See page 353. Also see “Physical Drive Problems”...

  • Page 392: Rebuild Operation

    VessRAID 1000f, 1000i, 1000s Series Product Manual To enable Automatic Rebuild, see “Making Background Activity Settings” on page 70 (WebPAM PROe) or page 249 (CLU). To set Hot Spare Policy, see “Making Spare Drive Settings” on page 172 (WebPAM PROe) or page 228 (CLU) Important If your replacement disk drive was formerly part of a different disk array or logical drive, you must clear the configuration data on the...

  • Page 393: Incomplete Array

    Chapter 10: Troubleshooting Incomplete Array An incomplete array can result from any of the following conditions: • The NVRAM watermark for the RAID level migration currently in progress is missing or cannot be found • A physical drive goes missing during transport See “Physical Drive Failed”...

  • Page 394: Physical Drive Problems

    VessRAID 1000f, 1000i, 1000s Series Product Manual Physical Drive Problems Physical Drive Offline Check the drive for: • PFA Condition – Caused by a bad block or sector. See “Clearing Stale and PFA Conditions” on page 144 (WebPAM PROe) or page 214 (CLU).
  • Page 395 Chapter 10: Troubleshooting You can set the VessRAID to migrate disk arrays under Non-Volatile Random Access Memory (NVRAM), a much faster process because it writes data to the memory in the controller. However, if a physical drive or the controller fails during migration, the logical drives will go offline and you will lose data.

  • Page 396: Enclosure Problems

    VessRAID 1000f, 1000i, 1000s Series Product Manual Enclosure Problems WebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention. When a yellow ! appears over a Subsystem in Tree View, click the Enclosure icon. The Enclosure screen will display (below). Figure 18.Enclosure information in Management View In this example, one of the RAID Controller fans has failed.
  • Page 397 Chapter 10: Troubleshooting Enclosure Overheat Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure Fan Failure On VessRAID, there are two kinds of fans: •...
  • Page 398 VessRAID 1000f, 1000i, 1000s Series Product Manual Power Supply VessRAID 1800 Series VessRAID 1800 Series has two power supplies. The advantage of two power supplies is that, should one fail, the other will continue powering the subsystem. The power supplies are hot- swappable.

  • Page 399: Connection Problems

    Chapter 10: Troubleshooting Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault.

  • Page 400: Network Connections

    VessRAID 1000f, 1000i, 1000s Series Product Manual Network Connections Each controller has one Ethernet RJ45 connector on the back of the enclosure for the Management port and four RJ45 connectors for the iSCSI ports. The VessRAID becomes a node on your network like any other PC or server. VessRAID supports DHCP.
  • Page 401 Chapter 10: Troubleshooting Figure 20.iSCSI port connection Link – Activity LED Speed LED State LEDs Dark Orange Green Blinking Green Link NOT Link Link – Activity — Activity established established Speed — 1000 Mb/s 100 Mb/s — Fibre Channel Ports The Fibre Channel ports on VessRAID have activity LEDs but no speed LEDs.

  • Page 402: Browser Does Not Connect To Webpam Proe

    VessRAID 1000f, 1000i, 1000s Series Product Manual Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: •...
  • Page 403 Chapter 10: Troubleshooting The new management port IP address and other network settings are displayed on the screen. Enter the new IP address into your browser to log into WebPAM PROe.

  • Page 404: Unsaved Data In The Controller Cache

    VessRAID 1000f, 1000i, 1000s Series Product Manual Unsaved Data in the Controller Cache The Dirty Cache LED informs you that there is data in the cache that has not been saved to non-volatile memory. Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a disk drive.

  • Page 405: Chapter 11: Support

    Chapter 11: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 389) • Limited Warranty (page 393) • Returning the Product For Repair (page 395) Frequently Asked Questions What kind of disk drives can I use with VessRAID? VessRAID supports 3.0 GB/s Serial ATA disk drives and 3.0 Gb/s SAS drives.
  • Page 406 VessRAID 1000f, 1000i, 1000s Series Product Manual WebPAM PROe connection was working OK. But later on, it timed out. What do I do now? The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons.

  • Page 407: Contacting Technical Support

    Chapter 11: Support How can I be sure everything is working OK on the VessRAID? Locally: The VessRAID enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VessRAID is functioning normally. Remotely: Check the Tree Icons in WebPAM.
  • Page 408 Fax Support +31 0 40 256 9463 Attn: Technical Support Phone Support +31 0 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support...
  • Page 409 Fax Support +39 0 6 367 124 00 Attn: Technical Support Phone Support +39 0 6 367 126 26 If you wish to write us for Promise Technology Italy support: Piazza del Popolo 18 00187 Roma, Italia Taiwan E-mail Support...
  • Page 410 +86 10 8857 8015 Attn: Technical Support Phone Support +86 10 8857 8085 or 8095 If you wish to write us for Promise Technology China – Beijing support: Room 1108, West Wing Shi Chuang Plaza, Shangdi IT Park 22 Information Road...

  • Page 411: Limited Warranty

    Chapter 11: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: all components, except the cache backup battery, for a period of three (3) years;...
  • Page 412 VessRAID 1000f, 1000i, 1000s Series Product Manual Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

  • Page 413: Returning The Product For Repair

    Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 414 VessRAID 1000f, 1000i, 1000s Series Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned products, Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.

  • Page 415: Appendix A: Setting-Up Nas Network Drives

    Appendix A: Setting-up NAS Network Drives This appendix covers the following topics: • Setting-up a Network Drive – Windows (page 397) • Setting-up a Network Drive – Linux (page 402) Network Attached Storage (NAS) is supported by VessRAID iSCSI subsystems only.
  • Page 416 VessRAID 1000f, 1000i, 1000s Product Manual Right-click the iSCSI port icon and choose Open from the dropdown menu. The Connect to dialog box appears.
  • Page 417 Appendix A: Setting-up NAS Network Drives In the Connect to dialog box, type your user name and password in the fields provided and click the OK button. Type the user name and password of a NAS user. See“Adding NAS Users” on page 98.
  • Page 418 VessRAID 1000f, 1000i, 1000s Product Manual Right-click the public folder and choose Map Network Drive from the dropdown menu. The Map Network Drive dialog box appears. In the Map Network Drive dialog box, choose a drive letter from the Drive: dropdown menu and click the Finish button.
  • Page 419 Appendix A: Setting-up NAS Network Drives The public folder opens on your desktop. When you double-click the My Computer icon on your Windows desktop, the public folder on the VessRAID appears as a network drive. Public folder on the VessRAID You can now copy files to and from the folder on the VessRAID.

  • Page 420: Setting-Up A Network Drive - Linux

    VessRAID 1000f, 1000i, 1000s Product Manual Setting-up a Network Drive – Linux Before you can set-up a network drive, you must have: • NAS file system. See “Creating a NAS File System” on page 106. • Unix/Linux, Windows sharing enabled. See “Modifying a Share Folder” on page 104.
  • Page 421 Appendix A: Setting-up NAS Network Drives The VessRAID is identified by its computer name Type the user name and password in the respective fields, then click the Connect button. The user name and password are case sensitive. Leave the Domain field blank. Type the user name and password of a NAS user.
  • Page 422 VessRAID 1000f, 1000i, 1000s Product Manual...

  • Page 423: Index

    Index Numerics 133, 206, 329 10GB Truncate background activities 327, 388 2 TB Limitation delete schedule list of scheduled running scheduling about this manual 70, 249 settings AD Domain view adaptive writeback cache backup defined change schedule 133, 206 enable clear event log delete schedule group...
  • Page 424 VessRAID 1000f, 1000i, 1000s Product Manual capacity coercion controller, cont. defined statistics 133, 206 setting status LED capacity, specify for logical drive unsaved data in cache 54, 154, 158, 219, 225 view CE statement create 150, 216 change disk array 83, 235 82, 234 link aggregation...
  • Page 425 Index disk array disk drive, cont. 153, 219, advanced creation slot numbering 373, 374 status LED 153, 157, 219, 225 alias disk drive LEDs 151, 217, automatic creation disk status LED 142, 213 DMA mode, SATA drives 150, 216 295, create download firmware image file critical...
  • Page 426 VessRAID 1000f, 1000i, 1000s Product Manual expansion ranges forced unlock 137, 208 export user database FRU VPD information share folder settings sharing failed sharing settings battery power supply power supply fan 378, 379 133, 206, 329 RAID controller fan GB Truncate failure recovery, physical drive global RAID status LED 170, 171, 172,...
  • Page 427 Index initialization iSCSI, cont. 92, 243 defined sessions 166, 231 logical drive target port statistics 70, 250 91, 241 rate target ports initiator 111, 112, 248, 253 112, 254 delete JBOD expansion 88, 239 Fibre Channel connections 89, 239 Fibre Channel, add 36, 37 113, 254 map LUN to...
  • Page 428 VessRAID 1000f, 1000i, 1000s Product Manual LCD panel, cont. enclosure, view battery events, view controller 35, 346 installing controller activity LD Critical controller status 348, 386 limitations dirty cache locate disk drive power, activity, disk array status logical drive disk drive power/activity 347, 373, 374 physical drive disk drive status...
  • Page 429 Index locate, cont. logical drive, cont. 137, 209 power supply Summary 170, 293 spare drive synchronization lock view list of all 75, 204 releasing LUN map 74, 204 113, 254 renewing 74, 203 setting edit 74, 203 subsystem logical drive 74, 203 view status view...
  • Page 430 VessRAID 1000f, 1000i, 1000s Product Manual NAS, cont. NAS, cont. file system users create delete delete rebuild list of status password groups Netsend add members event reporting to Windows create 121, 265 delete recipients 121, 266 delete members requirements 121, 265 list of service 54, 154, 155, 157...
  • Page 431 Index password physical drive, cont. 144, CLI/CLU stale and PFA condition 214, 374, 376 statistics SmartNAVI supported 142, 213 WebPAM PROe write cache 73, 168, 232 96, 246 Pause On Error ping, iSCSI port settings, Fibre Channel defined 53, 219, 222 enable port statistics, Fibre Channel 70, 250...
  • Page 432 VessRAID 1000f, 1000i, 1000s Product Manual RAID, cont. RAID levels, cont. mirror RAID 60 mirror + stripe applications stripe description striping of dedicated parity RAID volume striping of distributed parity create list striping of double parity read cache 378, 142, 213 RAID controller fan failure physical drive 54, 154, 158, 166, 219,...
  • Page 433 Index reported events, cont. SAS, cont. delete initiator 110, 247 blower port information 361, 362, 363 110, 247 controller port settings 111, 248 disk array port statistics 111, 248 enclosure view initiator event log scheduling background activities 363, 364 logical drive Media Patrol screws, counter-sink online capacity expansion...
  • Page 434 VessRAID 1000f, 1000i, 1000s Product Manual settings, cont. SmartNAVI, cont. 110, 247 SAS port backup, cont. 116, 262 schedule 119, 263 SNMP view log 172, 228 spare drive view schedule 118, 263 Telnet change password 137, 210 temperature close 148, 256 UPS units delete group 76, 77, 259, 260...
  • Page 435 Index SmartNAVI, cont. status, cont. 137, 208 user power supply create spare drive 74, 203 list subsystem lock permissions Storage Network user name and password stripe size SNMP defined 120, 264 54, 154, 158, 219, service setting 119, 263 226, 285 settings 119, 264 trap sinks...
  • Page 436 VessRAID 1000f, 1000i, 1000s Product Manual Telnet user, cont. connection event subscriptions 118, 263 service logout others 118, 263 ??–99 settings 100–101, 185 temperature thresholds NAS group 137, 209 temperature, enclosure password, change 79, 184, 259 terminal emulation program privileges 76, 77, 259, 260 test settings...
  • Page 437 Index view, cont. WebPAM PROe, cont. 83, 235 link aggregation Event Frame list of all logical drives Header lock status interface LUN map language 49, 58 physical drives login 96, 246 55, 63 ping, iSCSI port logout 92, 242 portal, iSCSI Management View 97–109 scheduled activities...
  • Page 438 VessRAID 1000f, 1000i, 1000s Product Manual...

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