Page 1 15110 ANUAL Version 1.1 / SR5...
Page 2: Important Data Protection Information
You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Unpack the VTrak ........7 Mount VTrak 15110 in a Rack ......8 Install Disk Drives .
Page 4 Create a Logical Drive .......54 Assign a SCSI Target ID ......55 Log-out of WebPAM PRO .
Page 5 Connection Status ........94 User Rights ........94 VTrak Management .
Page 6 Logical Drive LUN Settings ......126 Logical Drive Alias ....... . .127 Physical Drives .
Page 7 I/O Statistics ........158 Disk Array Management .
Page 8 Chapter 7: Technology Background ......207 Introduction to RAID ........207 Choosing a RAID Level .
Page 9: Chapter 1: Introduction
Thank you for purchasing Promise Technology’s VTrak external disk array subsystem. About This Manual This User Manual describes how to setup, use and maintain the VTrak 15110 external disk array subsystem. It also describes how to use the built-in command- line utility (CLU) and Web-based Promise Array Management—Professional (WebPAM PRO) software.
Page 10: Overview
Storage Enclosure Processor (SEP) Power Supply Figure 2. VTrak 15110 rear view The VTrak 15110 is an external disk array subsystem with a capacity of fifteen individual Serial ATA or (parallel) ATA disk drives. Drive Carrier LEDs Drive Carriers RAID Controller...
Page 11: Architectural Description
VTrak subsystem. Architectural Description The VTrak 15110 is a Direct Attached Storage (DAS) subsystem that can also function in a Storage Area Network (SAN). It consists of 15 disk drive bays, a 3U enclosure with mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design.
Page 12 Feature Up to 200 MB/sec sustained bandwidth (over two iSCSI ports) Hardware-assisted XOR engine Supports out-of-band management through RS232 and 10/100 BaseT Ethernet connections Supports SNMP (v1) CIM and WBEM standards Tagged command queuing up to 256 commands Supports SATA II Native Command Queuing Hot-swap feature for drive carriers, power supplies, fans and battery...
Page 13: Specifications
Feature Cluster support Complete cable-less design Cache battery backup Command-line and Graphic-user interfaces Specifications Drive Capacity: 15 SATA and PATA disk drives (3.5" x 1" form factor only) External I/O Ports: Dual Ultra 160 SCSI with 68-pin VHDCI connections Sustained Throughput: Up to 200 MBps (over two iSCSI ports) Sustained I/Os: Up to 20,000 I/Os per second Data Cache: Up to 512MB predictive data cache with automatic write cache destaging and 72-hour battery backup protection (256 MB, standard)
Page 14: Fcc Statement
Supported Operating Systems: • Windows 2000 • Windows XP Professional • Windows 2003 Current: 8 A @ 100 VAC; 4 A @ 200 VAC (max. rating with two power cords) Power Consumption: 440 watts Power Supply: Dual 500W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap and redundant with PFC, N+1 design Thermal Output: 1590 BTU/hour (max current) Operating Temperature: 41°...
Page 15: Chapter 2: Installation
Chapter 2: Installation • Unpack the VTrak storage subsystem (below) • Mount VTrak 15110 in a Rack (page 8) • Install Disk Drives (page 9) • Verify the SCSI HBA Card (page 15) • Connect the SCSI Cables (page 16) •...
Page 16: Mount Vtrak 15110 In A Rack
Mount VTrak 15110 in a Rack Vertical Rack Post Direct attach to post Figure 1. Rackmounted VTrak 15110 The VTrak 15110 installs directly to the rack with or without using the supplied mounting rails. Rack front post VTrak attaching screw...
Page 17: Install Disk Drives
Before using the VTrak you must first populate it with Serial ATA (SATA) disk drives. You can also use Parallel ATA (PATA) disk drives with the optional SATA- to-PATA adapters available from Promise Technology. The VTrak 15110 can support up to fifteen disk drives and provide the RAID configurations listed below.
Page 18 You can use disk drives of different manufacturers and sizes. In logical drives with different drive sizes, the drives are forced to equal the capacity of the smallest physical drive. Drive Carrier Latch Handle VTrak Chassis Figure 3. VTrak 15110 Disk Drive access...
Page 19 To remove a Drive Carrier from the VTrak, pull the Drive Carrier Latch Handle and remove an unused Drive Carrier (see Figure 3). PATA-to-SATA Adapter SATA Drive Mounting Holes Figure 4. Drive Carrier mounting holes Note that the Drive Carrier has several mounting holes (above). Those marked with a triangle are for disk drives.
Page 20: Serial Ata Disk Drives
Serial ATA Disk Drives Serial ATA Disk Drive Figure 5. SATA Disk Drives mount at the front of the carrier Carefully lay the drive into the drive carrier at the front, so that the screw holes on the bottom line up. Insert the screws through the holes in the Drive Carrier and into the bottom of the disk drive (see Figure 4).
Page 21: Parallel Ata Disk Drives
Parallel ATA Disk Drives In order to use Parallel ATA disk drives in VTrak, you must first install a PATA-to- SATA adapter available from Promise Technology. Parallel ATA Disk Drive PATA-to-SATA Adapter Figure 6. PATA Disk Drives require a PATA-to-SATA adapter Obtain the needed quantity of PATA-to-SATA adapters from your Promise distributor.
Page 22: Drive Numbering
If you plan to operate your VTrak with fewer than 15 disk drives, install all 15 Drive Carriers into the enclosure, to ensure proper airflow for cooling. Be sure each drive is securely fastened to its carrier. Proper installation ensures adequate grounding and minimizes vibration. Do not install drives with fewer than four screws.
Page 23: Verify The Scsi Hba Card
Supports LUNs * Requires use of a 68-pin HD to 68-pin VHDCI SCSI cable (available from Promise Technology). Refer to your system and/or SCSI HBA manual for these specifications. VTrak has a peak sustained thoughput of more than 100 MB/s per channel.
Page 24: Connect The Scsi Cables
Very High Density Connector Interface (VHDCI), 68-pin, Low Voltage Differential (LVD) SCSI cable used on many SCSI devices. Figure 8. VTrak 15110 SCSI connections When you attach the SCSI cables, you can use either the upper or lower connector for each channel.
Page 25: Scsi Terminator
Proper termination and SCSI-3 compliant cables are required for the system to operate correctly. Two external SCSI terminators and a SCSI-3 compliant cables are included with the VTrak 15110. SCSI Terminator When the VTrak is the last SCSI device in the chain you must install the Promise- supplied (or equivalent) external SCSI terminator on both SCSI Connectors (see below).
Page 26: Configuration 1: One Vtrak, One Host Pc, One Scsi Hba Card
Configuration 1: One VTrak, one Host PC, one SCSI HBA card Host PC Attach the SCSI cable to either of VTrak’s SCSI channels. Configuration 2: One VTrak, one Host PC, two SCSI HBA cards Host PC You can use a dual-channel SCSI HBA card for this application. SCSI Terminator SCSI HBA Card...
Page 27: Configuration 3: One Vtrak, Two Host Pcs, One Scsi Hba Card In Each
Configuration 3: One VTrak, two Host PCs, one SCSI HBA card in each This arrangement allows you to manage the same VTrak from two different Host PCs. Host PC 1 SCSI Terminators VTrak SCSI Cables SCSI HBA Cards Host PC 2...
Page 28: Configuration 4: Two Vtraks, One Host Pc, One Scsi Hba Card (Daisy Chain)
Configuration 4: Two VTraks, one Host PC, one SCSI HBA card (daisy chain) Host PC Do the following when daisy-chaining VTraks: Use a 68-pin VHDCI cable to attach each VTrak array to the SCSI chain. You can connect up to eight (8) VTraks on the same SCSI chain. Set a different SCSI Target ID for each VTrak.
Page 29: Configuration 5: Two Vtraks, One Host Pc, Two Scsi Hba Cards
Configuration 5: Two VTraks, one Host PC, two SCSI HBA cards A Host PC manages two VTraks through separate SCSI connections. An an alternative to daisy chaining, it can provide increased I/O performance. Host PC You can use a dual-channel SCSI HBA card for this application. With one to eight VTraks connected to each SCSI HBA card, you can use as many SCSI HBA cards as your PC will support.
Page 30: Connect The Management Cables
Connect the Management Cables VTrak 15110 has two types of Management connections: • Management Port connection – Enables you to monitor the VTrak over your network using the WebPAM PRO Software. VTrak supports Ethernet and Telnet protocols. • RS-232 Serial connection – Enables the Command Line Utility (CLU) on your PC to monitor and control VTrak.
Page 31: Macintosh Users
Macintosh Users If your Host PC is an Apple Macintosh, you do not have the RS-232 serial port needed to set-up a Management connection. Promise has developed a Telnet utility for the Macintosh that establishes a Telnet connection between the Macintosh PC and the VTrak without an initial setup though an RS-232 serial connection.
Page 32 SCSI LEDs flash green if there is activity on that channel. There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Activity Figure 13.VTrak 15110 Disk Carrier LEDs Disk Array SCSI-1 Status Activity...
Page 33: Set-Up Management Connections
If there is no disk drive in the carrier, the Disk Status LED will display green while the Power/Activity LED will remain dark. Set-up Management Connections As explained earlier, VTrak 15110 has two types of Management connections: • Network – Supports the CLU and WebPAM PRO •...
Page 34: Set Ip Addresses And Subnet Mask
For a full list of CLU capabilities and functions, see Chapter 5 on page 133. Set IP Addresses and Subnet Mask This procedure is required for a network connection to the VTrak. In order for the network connection to work, you must set the IP addresses of the Management Port and Gateway, and set the Subnet Mask.
Page 35 The Management Port settings display. -------------------------------------------------------------------------- Management Port IP Address: 10.0.0.2 Subnet Mask: 255.0.0.0 Gateway IP Address: 0.0.0.0 Telnet: disabled TFTP Server IP Address: 0.0.0.0 SNMP Name: Sonoma SNMP Location: Promise ------------------------------------------------------------------------- Network Management 1. Management Port 2. Telnet 3. TFTP Server 4.
Page 36 Type the new IP address and press Enter. The CLU confirms the new management port IP address. Press Enter to return to the Management Port menu. Repeat steps 3 though 6 to set the Subnet mask and Gateway IP address Restart the VTrak.
Page 37: Set Up Telnet Connection
Set Up Telnet Connection A Telnet connection allows you to access VTrak’s CLU over the network. This allows RAID management over a greater distance from the VTrak itself. This procedure is required for a Host PC that does not have an available RS-232 serial port.
Page 38: Make A Telnet Connection
Make a Telnet Connection The Telnet feature on VTrak must be enabled. See “Enable Telnet on VTrak” on page 29. HyperTerminal (Windows) or Minicom (Linux) Launch the HyperTerminal or Minicom application. Open a terminal window,type a name and click OK (above, left). In the Connect using dropdown menu, select TCP/IP (Winsock) (above, right).
Page 39: Command Line (Windows) Or Terminal Icon (Linux)
Type a password (password is the default) and press Enter. The CLU screen opens. See Chapter 5 (page 133) for information about how to use the CLU. Command Line (Windows) or Terminal Icon (Linux) Go to the Windows command line or click the Linux terminal icon. Type telnet and press Enter.
Page 40 Type a lower-case letter O, space, the VTrak’s IP address, space, 2300. Example: o 192.168.10.48 2300 Press Enter. The telnet login screen appears. In the Telnet Login, type a user name (administrator is the default) and press Enter. Type a password (password is the default) and press Enter. The CLU screen opens.
Page 41: Install Webpam Pro Software
Install the Utility Server only on a PC or Server that is permanently connected to your network. • Install only one instance of the Utility Server on your network. Operating System Support On the PC or server where you install WebPAM PRO, Promise Technology recommends: • Windows 2000 •...
Page 42: Cimom Agent
CIMOM Agent VTrak ships from the factory with a CIMOM agent installed.. Desktop PC with Internet browser Networked PC with Internet browser Host PC with a single VTrak Subsystem Figure 7. WebPAM PRO on a network Internet Router & Firewall Laptop PC with Internet browser...
Page 43: Internet Browser
Internet Browser Typically an Internet browser comes with your operating system. WebPAM PRO does not include a browser. For computers that will remotely monitor and manage the RAID, the Internet Browser is the only software required. Your Internet Browser provides the means for you to monitor and configure your Promise RAID products using WebPAM PRO.
Page 44 Insert the software CD into your CD-ROM drive. In the CD window, double-click on the webpam...bin icon to begin installation (right). When the Run or Display? dialog box appears, click Run in Terminal. After several moments, the Terminal window closes and the first WebPAM PRO installation dialog box appears, as shown on the next page.
Page 45 Installation Under All Supported Operating Systems, continued In the following examples, the Windows install screens are shown. Linux and Mac OS X install screens have a slightly different appearance but the information, choices and actions required are exactly the same. When the Introduction screen appears (above), click the Next button.
Page 46 Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is always better to install and verify your own certificate for the webserver. And if possible, verify certificate by certificate authority like Verisign or Thwate.
Page 47 Chapter 2: Installation When the Utility Server Information screen appears (below), type the requested network addresses. You must type the correct information for Email Server and Email Sender or the installation will not proceed. Email Server – Type in the name of your company's email server. Email Sender –...
Page 48 When the Choose Install Folder screen appears (below), make your selection of a folder for the WebPAM PRO applications you are installing. The default folder is C:\WebPAM. If you want a different folder, type its location and click the Choose... button. If you change your mind and want the default location, click on the Restore Default Folder button.
Page 49 • If you need to make changes, click the Previous button to return to the Install Folder screen. • If you are satisfied with the proposed installation, click the Install button. When the Install Complete screen appears (above), the installation process is finished.
Page 50 VTrak 15110 User Manual...
Page 51: Chapter 3: Setup
Chapter 3: Setup • VTrak Setup with WebPAM PRO (below) • VTrak Setup with the CLU (page 57) After installation, the next step is to configure VTrak. You can do this with WebPAM PRO or the Command Line Utility (CLU), whichever you prefer. This Chapter only deals with basic functions needed to setup a new VTrak.
Page 52: Secure Connection
Secure Connection • WebPAM PRO uses a secure HTTP connection ...https:// • Enter the PC/Server’s IP address ....192.168.10.46 •...
Page 53 Make a Bookmark (Netscape Navigator) or set a Favorite (Internet Explorer) of the Login Screen so you can access it easily next time. After sign-in, the WebPAM PRO opening screen appears. The first time you log in to WebPAM PRO, there will be no Subsystems (VTraks) or Users in the system.
Page 54: Add A Subsystem (Vtrak)
Add a Subsystem (VTrak) Click on Administrator Tools Click on the Subsystem Management Click the Add Subsystem tab (above). In the IP Address field, type in the VTrak’s Management Port IP address. Do not type the PC/Server’s IP address. When you are done, click the Submit button. The new Subsystem is added to Subsystem Management and also appears in the Information tab.
Page 55 Service Management – SNMP, Telnet and CIM services Controllers – RAID Management on VTrak Enclosures – Power supplies, cooling, cache battery, circuit cards Disk Arrays – Creation and management of disk arrays and logical drives Spare Drives – Physical drives assigned as global or dedicated hot spares Logical Drive Summary –...
Page 56: Create A Disk Array
Create a Disk Array A disk array is a collection of physical drives in a RAID. Logical drives are made from disk arrays. To access the Disk Array tab: Click on the Subsystem Click on the VTrak Click on the Disk Arrays Click on the Create tab.
Page 57: Automatic Option
Automatic Option The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. When you choose the Automatic option, the following parameters display: •...
Page 58 To create a new disk array: Check the boxes to select any one or combination of the following: • Redundancy – The array will remain available if a physical drive fails • Capacity – The greatest possible amount of data capacity •...
Page 59: Advanced Option
• Other Click the Update button. Or check the Automatic Update box and updates will occur automatically. The following parameters display: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity and the number of logical drives to be created •...
Page 60 Enter a name for the disk array in the field provided. Check the box to enable initialization, if desired. If you checked the initialization box, select the type of initialization from the dropdown menu. • Quick – Erases the reserve sectors of the physical drives being added to the disk array.
Page 61 If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your selections in the previous steps. 10. When you are done, click the Submit button. The new disk array appears in the Disk Array List on the Information tab. Proceed to logical drive creation (next page).
Page 62: Create A Logical Drive
Create a Logical Drive When you create a disk array (see page 48), you automatically create one logical drive also. If the initial logical drive used less than the full capacity of the disk array, you can create additional logical drives from the same disk array. To access the Disk Array –...
Page 63: Assign A Scsi Target Id
In order to use this logical drive to read and write data, you must partition and format it using the Host PC’s operating system. Assign a SCSI Target ID The term Target ID refers to the SCSI address of the two channels on the RAID subsystem.
Page 64: Log-Out Of Webpam Pro
Conflicting ID numbers can prevent WebPAM from connecting to the RAID subsystem and/or cause the SCSI HBA BIOS not to recognize the Logical Drives. Promise offers a sufficient quantity of TIDs and LUNs to avoid any conflict problems. The quantity and ID number of Target IDs you select depends in part upon how many logical drives you plan to create, how your Host PC and RAID subsystem are connected, and how many addresses are on the SCSI bus.
Page 65: Vtrak Setup With The Clu
VTrak Setup with the CLU • If you worked though the Setup procedure above using WebPAM PRO, your VTrak setup is complete. There is no need to repeat the Setup with the CLU. • See Chapter 5 for a full explanation of the CLU functions. Set up with the CLU consists of the following steps: CLU Connection (below).
Page 66: Create A Disk Array
Create a Disk Array The following procedures provide the basic steps needed to create a disk array and a logical drive to get your VTrak running quickly. You can create your disk array automatically or manually. You might prefer to let VTrak to create the disk array automatically if you are new to RAID technology or you are satisfied with VTrak’s default settings.
Page 67: Create A Disk Array Manually
SMART check: enabled Initialization: full Create Logical Drive now(y/n)?>y If you agree with the specifications, press Y and Enter. If you disagree, press N and Enter. Then select Create New Disk Array (below) and input your own settings. This completes disk array creation. Go on to logical drive creation. Create a Disk Array Manually Use this feature to manually build a logical drive to meet your own requirements or to use less than the full number of available disk drives.
Page 68 Maxtor 5A250J0 WDC WD2000JB-00FUA0 WDC WD2000JB-00FUA0 ST380013AS WDC WD1200JD-00FYB0 ST380013AS WDC WD1200JD-00FYB0 Maxtor 6Y080M0 4 Physical Drives have been selected. Enter Physical Drive ids and/or id ranges separated by commas. For example: 1,5,8-15. Press R to continue after you have finished selecting Physical Drives.
Page 69 Create Disk Array now(y/n)?>y Review the list. If you agree with the list, press Y and Enter. If you disagree with the list, press N and Enter, then select Create New Disk Array again. If you clicked Y, the new disk array appears. ID Name -------------------------------------------------------------------------------------- Daves Array...
Page 70: Create A Logical Drive
Create a Logical Drive A logical drive is an entity made from a disk array that your PC’s operating system recognizes as a single disk drive. From the Disk Array Management menu, press 4 and Enter to access the Disk Array Properties. Press 1 and Enter to access Create Logical Drive Mapping for Disk Array 1: -------------...
Page 71: Assign A Scsi Target Id
Assign a SCSI Target ID The term Target ID refers to the SCSI address of the two channels on the RAID subsystem. A SCSI bus has an Initiator, such as the SCSI card inside the Host PC, and at least one Target, such as the Controller and Logical Drives inside the RAID subsystem.
Page 72: Exit The Clu
VTrak 15110 User Manual ------------------------------------- Select the SCSI channel(1-2) Press R to return after finished> Exit the CLU Close the terminal emulation window to exit the CLU.
Page 73: Chapter 4: Management With Webpam Pro
When the power is switched on, the LEDs on the front of the VTrak will light up. Power Status Figure 1. VTrak 15110 Front Panel LEDs When boot-up is finished and the VTrak is functioning normally: • Controller LED blinks green once per second for five seconds, goes dark for five seconds, then blinks green once per second for five seconds again.
Page 74: Drive Status Indicators
LEDs Dark Power System Off FRU* System Off Logical System Off Drive SCSI-1 No Activity SCSI-2 Controller System Off * Field Replacement Unit. “n/a” means this state does not apply to this LED. ** Blinks five times in five seconds, five seconds dark, blinks five times again. See page 189 for more information about field-replaceable components.
Page 75: Audible Alarm
The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green. LEDs Dark Power/ No Drive Activity No Power/ Status No Drive “n/a”...
Page 76: Log-In/Log-Out
Log-in/Log-out Log-in to WebPAM PRO Launch your Browser. In the Browser address field, type in the IP address of the PC or Server where you installed WebPAM PRO, as explained below. Do not type the VTrak’s IP address. Note that the IP address shown below is only an example. The IP address you type into your browser will be different.
Page 77 When the opening screen appears, type your username in the Login ID field and your password in the Password field. The login and password are case sensitive. If this is the first time you are running WebPAM PRO, log in as administrator and type in the default password, which is password.
Page 78: Log-Out Of Webpam Pro
After sign-in, the WebPAM PRO opening screen appears. Figure 3. WebPAM PRO Opening Screen If you setup your VTrak using WebPAM PRO (see Chapter 3) you will have one Subsystem, the Administrator as the only User and one logical drive. If this is the first time you are logging in to WebPAM, there will be no Subsystems (VTraks) or Users in the system.
Page 79: Subsystem Management
Subsystem Management • Add a Subsystem (below) • Subsystem User Rights (page 71) • Access a Subsystem (VTrak) (page 73) Add a Subsystem (VTrak) Click on Administrator Tools Click on the Subsystem Management Click the Add Subsystem tab (above). In the IP Address field, type in the VTrak’s Management Port IP address. Do not type the PC/Server’s IP address.
Page 80 Click the Subsystem Management window displays a list of Subsystems (VTraks) configured to this WebPAM installation. Click on the hypertext link to see an individual Subsystem. This window provides access information on an individual Subsystem and editing user permissions. Check the permissions this User will have. Right Creation Permission to create, convert and expand a logical drive;...
Page 81: Access A Subsystem (Vtrak)
Access a Subsystem (VTrak) The WebPAM PRO CIMOM Agent resides on the VTrak and sends the monitoring data to the Utility Server and on to the Browser. In Tree View, a newly created Subsystem looks like this: Each Subsystem (VTrak) is identified by an the VTrak Subsystem SCSI Management –...
Page 82: Subsystem Management Window
Subsystem Management Window To access the Management Window for an individual Subsystem (VTrak), click on the Subsystem clicking the Subsystem Management icon described above. From this point, you can: • View the Logfile • Access Host User Rights (Administrator only) View Event Log In Tree View, click on the Subsystem want to see.
Page 83 To save the Log File: From on the Events tab dropdown menu, select Save Logfile. In the Save Event box, type a file name for the Logfile. The name can contain up to 40 characters, letter and numbers only, no spaces.
Page 84: Delete A Subsystem
Delete a Subsystem Click the Subsystem Management Host List appears. Click on the Delete Subsystem tab. Click the Select for Deletion box of the Subsystem you want to delete. Click the Delete Selection button. A confirmation message appears.. Click OK to confirm Subsystem deletion. The deleted Subsystem no longer appears in Tree View.
Page 85: User Management
User Management • Add a User (below) • Delete a User (page 83) • Manage User Rights (page 83) Add a User Log into WebPAM as the Administrator. In Tree View, click on User Management. In the right frame, you will see a list of the current Users. Click the Create tab.
Page 86: Event Notification
Right Creation Permission to create, convert and expand a logical drive; and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive When you are finished making your selections, click the Submit button.
Page 87 The image above was shortened to fit into the available space. To save time and effort, check Critical Events, All Events, or the component- specific boxes. The table below lists all events and their meanings. Critical events are marked with an asterisk (*) Item Critical Events* All Events...
Page 88 Item Illegal Secondary Identify A target received a second Identify message with a Message Parity Error Bus Reboot Connection Event Notification UltraTrak Connection Connected UltraTrak Connection Lost Connection between Host PC and UltraTrak has Disk Event Notification Disk Down* Disk Plugged In Disk Access Retry Disk CRC Error Disk SMART Failed*...
Page 89 Item Logical Drive Migration Completed Logical Drive Migration Stopped Logical Drive Rebuild Start Logical Drive Rebuild Completed Logical Drive Rebuild Stopped Logical Drive Synchronization Start Logical Drive Synchronization Completed Logical Drive Synchronization Stopped Logical Drive Synchronization Comparison Error* Logical Drive Synchronization Internal Error* Logical Drive Full...
Page 90 Item Logical Drive Percent Completed Enclosure Event Notification Enclosure Power Down* Enclosure Power Up Enclosure Unknown Error* Enclosure Over Temperature* Enclosure Fan Stop* Enclosure 3 Volt out of Range Enclosure 5 Volt Out of Range* Enclosure 12 Volt Out of Range* Battery Temperature Rise Battery is heating up.
Page 91: Delete A User
Delete a User Log into WebPAM as the Administrator. Click the User Management Click the Delete tab. Click the box of the User you want to delete. Click the Delete User(s) button. You cannot delete the Administrator. Manage User Rights The Administrator uses this page to modify individual user information, such as access rights, email address and email notification.
Page 92 The Modify/View User screen appears (below). In the Modify/View User screen, specify your Subsystem Management Rights, Email address and Event Notification. See the Permissions table below. Right Creation Permission to create, convert and expand a logical drive; and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive...
Page 93: Change Password
Change Password Each User can change his/her password. If the User has email alert notification, he/she can also change the email address and selection of events. Log into WebPAM under your User Name. Click the Personal Information Enter a new password. Re-Enter the new password to confirm.
Page 94: Setup Email Alert Notification
Setup Email Alert Notification WebPAM can alert you to the problems and processes happening to your RAID through email messages. You setup Email Notification for each Subsystem (VTrak) and each User individually. A Subsystem must exist before you can set- up Email Notification for it.
Page 95: Software Management
Select the alert events you want reported via email. To save time and effort, check Critical Events, All Events, or the component-specific boxes. See page 79 for a list of events and their meanings. When you are done, click the Submit button. The User list appears again.
Page 96: Email
Set the Web server parameters: HTTP Port Session Timeout Enable SSL HTTPS Port Click the Submit button when you are done. If you change the WebPAM PRO security settings, restart the Tomcat service for the new parameters to take effect. See Restart Tomcat Service (Windows) (page 91).
Page 97: Firmware Update
Set the Email parameters: ESMTP Enable ESMTP User Name Enter a user name for yourself. ESMTP Password Email Server Email Subject Event Frame Refresh Time Click the Submit button when you are done. Firmware Update This tab is used to update the firmware on VTrak subsystems. See Firmware Update on page 190 for instructions on how to update VTrak’s firmware.
Page 98: Tftp Server
Enter the name of the firmware upgrade *.img file in the Select Firmware field. Check the boxes beside the subsystems whose firmware you want to update. Click the Submit button. TFTP Server The TFTP Server tab enables you to designate a TFTP directory and port number on the server where the WebPAM PRO Utility Server is running.
Page 99: Refresh Time
Refresh Time This tab sets the refresh interval for the Event Frame. Click the Software Management Click the Refresh Time tab. Enter the refresh interval in seconds. Click the Submit button when you are done. Restart Tomcat Service (Windows) When you make changes to the WebPAM PRO Security settings, you must restart the Tomcat service—on the the PC or fileserver where the Utility Server is installed—for your changes to take effect.
Page 100: Subsystem Management
Promise Technology provides a default certificate for the server as well as for internal data communication. However, it is always better to install your own certificate for the web server. And, if possible, verify certificate by certificate authority like Verisign or Thwate.
Page 101 To save the Log File: Log in as the Administrator. Click on the Subsystem Click on the Events tab. From on the Events tab dropdown menu, select Save Logfile. In the Save Event box, type a file name for the Logfile. The name can contain up to 40 characters, letter and numbers only, no spaces.
Page 102: Connection Status
Connection Status The Subsystem–Connection Status tab verifies the network connection between the server running the WebPAM PRO Utility Server and the VTrak subsystem. There are two conditions cited under Connection Info: • Connection is present and functional – WebPAM PRO is connected and ready.
Page 103: Vtrak Management
VTrak Management • Lock Operations (below) • Subsystem Health (page 95) Lock Operations The VTrak–Lock Operations tab displays lock status and enables you to lock or unlock a subsystem controller. The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the disk arrays or logical drives under this controller.
Page 104: Mp/Pdm Settings
• Logical Drive Health – Logical drives under this controller. • Physical Drive Health – Physical drives under this controller. • Enclosure Health – Temperature, voltage, battery condition. Functional indicates normal operation. Problems are described in red type. Click on the Logical Drive Summary Enclosure icon for more specific information about any problems.
Page 105: Scsi Management
You can also perform a PDM manually under Disk Array Background Activity. You must enable Media Patrol and PDM on each disk array. SCSI Management • LUN Settings (below) • TID Settings (page 98) The SCSI Management–Information tab lists the SCSI Channels for this subsystem.
Page 106: Tid Settings
You can specify additional SCSI TIDs as needed. In the right column, select the LUN for the Console. Repeat steps 1 and 2 for SCSI Channel 2. Click the Submit button when you are done. TID Settings The SCSI Management–TID Settings tab enables you add SCSI Target IDs. This feature applies to VTrak 8100, 12100 and 15110.
Page 107: Statistics
The quantity and ID number of Target IDs you select depends in part upon how many logical drives you plan to create, how your Host PC and RAID subsystem are connected, and how many addresses are on the SCSI bus. Statistics The SCSI Management–Statistics tab displays a tally of Input/Output operations and amount of data transactions.
Page 108: Settings
Click on the Port1 link or the Settings tab. Settings The Network Management–Settings tab enables you to make network settings for VTrak's Management Port. To make settings: Click the Subsystem Click on the VTrak Click on the Network Management Click on the Port1 link or the Settings tab. Enter the Management Port IP address.
Page 109: Snmp
Click on the VTrak Click on the Service Management To access SNMP settings, click the SNMP tab or SNMP link. To access Telnet settings, click the Telnet tab or Telnet link. There are no user settings for CIM. SNMP The Service Management–SNMP tab enables you to specify SNMP settings. Simple Network Management Protocol (SNMP) is a set of protocols for managing complex networks.
Page 110: Telnet
Telnet The Service Management–Telnet tab lets you enable and disable Telnet service. You can use Telnet to run the VTrak Command Line Utility over a network connection. To enable Telnet: Click the Subsystem Click on the VTrak Click on the Service Management Click on the Telnet tab.
Page 111: Controller Parameters
• Controller ID – (typically 1). • Alias – A user-specified name given to this controller. • Vendor – Promise Technology, Inc. • Model – Model number of this VTrak. • Serial Number – Serial number of this VTrak •...
Page 112: Enclosures
Click the Subsystem Click on the VTrak Click on the Controllers Click on the Controller Click on the Settings tab. Enter an alias in the field. Click the Submit button when you are done. To set date and time on the VTrak subsystem: Follow steps 1 through 5 above to access the Controller’s Settings tab.
Page 113: Enclosure
Click on the Enclosures Enclosure The Enclosure–Information tab lists detailed information on the status of the enclosure for this subsystem. In the diagram, the icons of functional components are shown in green. The icons of out-of-specification components are also shown in yellow or red.
Page 114: Battery
Click on the VTrak Click on the Enclosures Click on the Enclosure Click on the FRU VPD tab. Battery The Enclosure–Battery tab reports on the condition of VTrak's cache backup battery. Battery Information displays battery temperature, capacity and voltage. The Advanced Battery Information lists Vital Product Data (VPD), which is primarily for reference by Technical Support.
Page 115: Physical Drive List
Click on the VTrak Click on the Enclosures Click on the Enclosure Click on the Buzzer tab. Click the dropdown menu on the Buzzer tab and select Settings. The buzzer settings tab appears. • Check the Enable box to enable the buzzer. Uncheck the box to disable. •...
Page 116: Physical Drive Information
Physical Drive Information • Slot No – This is the Controller channel ID number to which this physical drive is attached. If you have a drive on a channel but it does not appear in WebPAM, there is a bad connection. •...
Page 117 Click on the Physical Drives Click on the Physical Drive Enclosure Front View The Enclosure Front View shows the enclosure location of the physical drive. Physical Drive Information • Physical Drive Model – The drive manufacturer's identification. • Physical Drive Status – The functional status of this drive. •...
Page 118: Disk Arrays
• Serial Number – This is the manufacturer's serial number for this disk drive. This feature allows you to obtain the number for warranty or support purposes without removing it from the enclosure. • Read / Write Counts – A record of the number of input/output transactions. •...
Page 119: Create A Disk Array
Create a Disk Array A disk array is a collection of physical drives in a RAID. Logical drives are made from disk arrays. To access the Disk Array tab: Click on the Subsystem Click on the VTrak Click on the Disk Arrays Click on the Create tab.
Page 120 Automatic Option The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. When you choose the Automatic option, the following parameters display: •...
Page 121 To create a new disk array: Check the boxes to select any one or combination of the following: • Redundancy – The array will remain available if a physical drive fails • Capacity – The greatest possible amount of data capacity •...
Page 122 • Other Click the Update button. Or check the Automatic Update box and updates will occur automatically. The following parameters display: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity and the number of logical drives to be created •...
Page 123 To create a new disk array: Enter a name for the disk array in the field provided. Check the box to enable initialization, if desired. If you checked the initialization box, select the type of initialization from the dropdown menu. •...
Page 124: Delete Disk Array
If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your selections in the previous steps. 10. When you are done, click the Submit button. The new disk array appears in the Disk Array List on the Information tab. Proceed to Create Logical Drive (page 120).
Page 125: Disk Array Information
The selected disk array disappears from the Disk Array List on the Information tab. Disk Array Information The Disk Array–Information tab gives a description and reports the status of the physical drives and logical drives that belong to this disk array. A disk array is a collection of physical drives in a RAID.
Page 126: Disk Array And Logical Drive Status Definitions
• Number of Logical Drives – The number of logical drives that belong to this disk array. • Supported RAID Level – The RAID level of this disk array. • Physical Drives in the Disk Array • Slot No. – This is the slot number of a physical drive that belongs to this disk array.
Page 127: Disk Array Settings
• Critical – This condition arises as the result of a physical drive failure. A Critical logical drive will still function and your data is still available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. •...
Page 128: Create Logical Drive
You must enable Media Patrol and PDM on the VTrak in order for them to work on your disk array. Create Logical Drive When you create a disk array, you automatically create one logical drive also. If the initial logical drive used less than the full capacity of the disk array, you can create additional logical drives from the same disk array.
Page 129: Delete Logical Drive
Delete Logical Drive When you delete a logical drive, all the data it contains is also deleted. Back up all important data before deleting a logical drive. The Disk Array–Delete LD tab enables you to delete a logical drive under this disk array.
Page 130: Scheduler
an array is called "expansion". Because migration and expansion are closely related, the Migration feature handles both. Note that the available target RAID levels depend on the number physical drives in the current array and the number of free physical drives. •...
Page 131: Logical Drive List
The Scheduler Information window appears. Click the radio button to select the time interval (minute, hour, day, week, month). Make your settings. • For minute and hour intervals, specify the time period (30 to 59 minutes, 1 to 23 hours). •...
Page 132: Logical Drive
• Alias – A user-specified name for the logical drive. If the logical drive was created at the same time as its disk array, it will have the same alias. • RAID Level – The RAID of the logical drive. If the logical drive was created at the same time as its disk array, it will have the same RAID level •...
Page 133: Logical Drive Information
Click on the VTrak Click on the Disk Arrays Click on the Disk Array Click on the Logical Drives Click on a Logical Drive From this tab, you can access the Settings tab to set an alias or the LUN Settings tab to specify a SCSI TID and LUN for this logical drive.
Page 134: Logical Drive Lun Settings
• Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessable but some or all of your data may remain intact. You must determine the cause of the problem and correct it.
Page 135: Logical Drive Alias
Logical Drive Alias The Logical Drive–Settings tab enables you to specify an alias for an individual logical drive. To specify an alias: Click on the Subsystem Click on the VTrak Click on the Disk Arrays Click on the Disk Array Click on the Logical Drives Click on a Logical Drive Click on the Settings tab.
Page 136: Spare Drive List
The Dedicated hot spare drive option requires you to designate an unassigned disk drive as the hot spare for a specific disk array. This action is described under Create, below. Spare Drive List To see a list of the current dedicated hot spare drives: Click on the Subsystem Click on the VTrak Click on the Spare Drives...
Page 137: Delete A Spare Drive
The Create Spare Drives page displays. From the first dropdown menu, select the disk array to which the spare drive will be assigned. From the second dropdown menu, select an unassigned physical drive as the spare drive. Be sure the spare drive is of equal or greater capacity than the largest physical drive in the disk array.
Page 138: Logical Drive Summary
Logical Drive Summary • Logical Drive List (below) Logical Drive List The Logical Drive Summary is a list of all logical drives in the VTrak enclosure. This function lists all of the logical drives together, without the need to navigate through multiple disk arrays.
Page 139: Logical Drive
• Critical – This condition arises as the result of a physical drive failure. A Critical logical drive will still function and your data is still available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. •...
Page 140 • Operational Status – The operating condition of a logical drive. • OK / Functional – This is the normal state of a logical drive. When a logical drive is OK / Functional, it is ready for immediate use. For RAID Levels other than RAID 0 (Striping), the logical drive has full redundancy.
Page 141: Chapter 5: Management With The Clu
When the power is switched on, the LEDs on the front of the VTrak will light up. Power Status Figure 1. VTrak 15110 Front Panel LEDs When boot-up is finished and the VTrak is functioning normally: • Controller LED blinks green once per second for five seconds, goes dark for five seconds, then blinks green once per second for five seconds again.
Page 142: Drive Status Indicators
LEDs Dark Power System Off FRU* System Off Logical System Off Drive SCSI-1 No Activity SCSI-2 Controller System Off * Field Replacement Unit. “n/a” means this state does not apply to this LED. ** Blinks five times in five seconds, five seconds dark, blinks five times again. See page 189for more information about field-replaceable components.
Page 143 Chapter 5: Management with the CLU The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the LEDs will display as described in the table below. State LEDs Steady Flashing Dark Amber Green...
Page 144: Audible Alarm
Audible Alarm VTrak’s audible alarm (buzzer) has three sound patterns: • Beep. Beep. Beep. – Indicates that a logical drive is rebuilding • Beep-beep, beep-beep, beep-beep. – Indicates that a logical drive is critical • Beep-beep-beep. Beep-beep-beep. – Indicates a problem with a field replaceable unit (FRU) •...
Page 145: Clu Connection
CLU Connection There are two connections methods for the CLU: • Serial – Requires a null modem cable (included with VTrak) to connect the serial ports on the Host PC and VTrak • Telnet – Requires a network connection between the Host PC and VTrak’s Management Port.
Page 146 VTrak 15110 User Manual There are nine functional groups in the CLU: Subsystem Management – Allows you view controller information, change parameters, monitor the enclosure, update the firmware and reboot the VTrak. Physical Drive Management – Enables you to view disk drive assignments and parameters, wipe boot and reserve sectors, change disk drive settings and perform diagnostics.
Page 147: Exit The Clu
Maintenance – Enable or disable the Maintenance Activity Monitor and Media Patrol; migrate Logical Drives; manually rebuild, synchronize, run PDM and Redundancy Check on Logical Drives. Event Viewer – View the event log. Buzzer – Enable, disable or silence the buzzer (audible alarm). Exit the CLU From the Main Menu, press E and Enter to exit.
Page 148: How To Use The Clu
How to use the CLU All directions begin at the CLU Main Menu. From that point, the keystrokes are listed to take you to the appropriate submenu. Depending on your VTrak model, some functions require you to specify a Port, Disk Array or Logical Drive by its ID number.
Page 149 Auto Rebuilding: Priority: High(RBLD), High(SYNC), High(Migration), High(RC), High(PDM) -------------------------------------------------------------------------- Disk Array 1 Properties 1. Create Logical Drive 2. Delete Logical Drive 3. Cache Policy 4. Retry Count 5. Enable/Disable SMART 6. Name 7. Priority 8. Hot Spare 9. Auto Rebuilding R.
Page 150: Clu Function Map
Enter Physical Drive ID to select. Press R to continue after you have finished selecting Physical Drive. Your input?>r Press R to finish your selection and press Enter. The Disk Array Properties submenu displays. Note that Hot Spare Policy has changed to Dedicated with the physical drive 9 (PD9) as the hot spare.
Page 151 Auto Rebuilding, Disk Array – Main Menu, 3 Enter, 4 Enter Auto Start, PDM – Main Menu, 3 Enter Back Plane Box – Main Menu, 1 Enter, 1 Enter, 4 Enter Battery – Main Menu, 1 Enter, 2 Enter Battery Board – Main Menu, 1 Enter, 1 Enter, 4 Enter Boot Sector, Wipe –...
Page 152 Name – Main Menu, 3 Enter, 4 Enter Properties, Modify – Main Menu, 3 Enter, 4 Enter PDM Auto Start – Main Menu, 3 Enter PDM, manual – Main Menu, 7 Enter Priority – Main Menu, 3 Enter, 4 Enter Rebuild, manual –...
Page 153 Name – Main Menu, 4 Enter SCSI LUN – Main Menu, 4 Enter Logical Drives, Display – Main Menu, 4 Enter RAID Console – Main Menu, 6 Enter Logical Drive – Main Menu, 4 Enter Management, Controller – Main Menu, 1 Enter Management Port –...
Page 154 Write Cache – Main Menu, 2 Enter Physical Drives, Display – Main Menu, 2 Enter Ping, Management Port – Main Menu, 5 Enter Power Supply – Main Menu, 1 Enter, 1 Enter, 4 Enter Priority, Disk Array – Main Menu, 3 Enter, 4 Enter Properties, Disk Array –...
Page 155 Subsystem Management – Main Menu Synchronize Disk Array – Main Menu, 7 Enter Telnet – Main Menu, 5 Enter Password – Main Menu, 5 Enter, 2 Enter Enable/Disable – Main Menu, 5 Enter, 2 Enter Timeout – Main Menu, 5 Enter, 2 Enter User Name –...
Page 156: Controller Management
Reboot – Reboot the VTrak subsystem View Controller Information From the Controller Management menu, press 1 and Enter to view controller information. ---------------Controller Information--------------- Product: VTrak 15110 Controller Serial Number: kehhoh Controller Label: alias Firmware Revision: 02.02.0000.93 Hardware Revision: 0.1.0.2 SEP Revision: 2.05...
Page 157: Firmware Update
Controller Label: alias Date: 1-17-2005 Time: 1:15:04 -------------------------------------------------------------------------- Modify Controller Parameters 1. Controller Label 2. Date and Time R. Return to Previous Menu Please enter your menu choice> Press 1 and Enter to assign a new alias to the VTrak. Press 2 and Enter to change the date and time.
Page 158 WARNING Reboot VTrak 15110 now(y/n)?>y Please confirm again, reboot VTrak 15110 now(y/n)?>y Press Y and Enter to confirm. Press Y and Enter to confirm again. The VTrak will reboot. You can watch the progress in the Terminal window.
Page 159: Enclosure Management
Enclosure Management From the Main menu, press 1 and Enter then 2 and Enter to access Enclosure Management. Select the component whose performance you want to check. Fan Speed From the Enclosure Management menu, press 1 and Enter to access Fan Speed.
Page 160: Temperature
Press Y and Enter to confirm your choice. If you disabled the buzzer, repeat the same procedure enable it again. Temperature From the Enclosure Management menu, press 3 and Enter to access Temperature. *********************Temperature******************** Temperature # Celsius Fahrenheit ------------------------------------------------------------------------------- Press Enter key to return Look for a temperature measurement above the Normal Operational Range.
Page 161 ***************Battery************** Battery Information: Voltage: 4.13 volts Capacity: 3841 mAH Temperature: 29 Celsius (84 Fahrenheit) Press Enter key to return A battery is supplied with VTrak to power the cache in the event of a power failure. When fully charged, the battery can supply power up to 72 hours. For information on battery replacement, see page 201.
Page 162: Physical Drive Management
Physical Drive Management The term Physical Drive refers to a Hard Disk Drive, as compared to a Logical Drive that is made up of one or more physical or disk drives. This manual uses the terms physical drive and disk drive interchangeably. From the Main Menu, press 2 and Enter to access Physical Drive Management.
Page 163: View Parameters
If you know a disk drive is good but VTrak shows an Error, wipe the drive’s reserve sector. From the Physical Drive Management menu, press 7 and Enter. If VTrak does not recognize a disk drive, check for proper installation into the drive carrier and verify that the carrier is properly inserted into the slot.
Page 164: Wipe Out Boot Sector
Wipe Out Boot Sector When a disk drive is bootable, it contains a boot sector. In some cases, a boot sector is undesireable when the disk drive is used in a logical drive. This feature erases the boot sector from the disk drive. Press 3 and Enter to wipe the boot sector from the selected disk drives.
Page 165: Blink Led
Blink LED This function causes the Disk Status LED for the specified disk drive to blink (right). This action helps you quickly identify the disk drive you are working on. Press 5 and Enter to access Blink LED. Type the ID number of the disk drive whose LED you want to blink and press Enter.
Page 166: I/O Statistics
Press Enter to return to the Physical Drive Management menu. Press 6 and Enter to again access Diagnostics. The results of the test are displayed. Brief testing status for free Physical Drives: ID Self Test ------------------------------------------------------------------------- self test completed ------------------------------------------------------------------------- Diagnostics 1.
Page 167 ID Name ----------------------------------------------------------------------------------------------------- ST3160023AS WDC WD1200JD Maxtor 6Y080M0 -------------------------------------------------------------------------------------------------- Press Enter key to return Read and Write Counts record the number of input/output transactions. Read and Write Transactions record the volume of data in Kilobytes. Press Enter to return to the Physical Drive Management menu. Read Count Read TRANS 524434...
Page 168: Disk Array Management
Disk Array Management From the Main Menu, press 3 and Enter to access Disk Array Management. This are deals with disk arrays and logical drives that you create, in contrast to physical drives which are covered under a separate menu. PDM Auto Start option: Enabled ID Name ----------------------------------------------------------------------------------...
Page 169: Disk Array Auto Creation
• RC x% – Redundancy Check. The logical drive is checking data to verify that redundancy or parity match. Unlike Synchronizing, no corrections are made. The logical drive is available • MP x% – Media Patrol. The logical drive is checking disk drives to verify the condition of the magnetic media.
Page 170: Create New Disk Array
SMART check: enabled Initialization: full Create Logical Drive now(y/n)?>y If you agree with the specifications, press Y and Enter. If you disagree, press N and Enter. Then select Create New Disk Array (below) and input your own settings. This completes disk array creation. Go to Disk Array Properties and select Create Logical Drive.
Page 171 WDC WD2000JB-00FUA0 WDC WD2000JB-00FUA0 ST380013AS WDC WD1200JD-00FYB0 ST380013AS WDC WD1200JD-00FYB0 4 Physical Drives have been selected. Enter Physical Drive ids and/or id ranges separated by commas. For example: 1,5,8-15. Press R to continue after you have finished selecting Physical Drives. Your input?>r When you have selected all the physical drives, press R and Enter.
Page 172: Delete Disk Array
Review the list. If you agree with the list, press Y and Enter. If you disagree with the list, press N and Enter, then select Create New Disk Array again. If you clicked Y, the new disk array appears. ID Name -------------------------------------------------------------------------------------- Daves Array -------------------------------------------------------------------------------------------...
Page 173 2. Delete Logical Drive 3. Cache Policy 4. Retry Count 5. Enable/Disable SMART 6. Name 7. Priority 8. Hot Spare 9. Auto Rebuilding R. Return to Previous Menu Please enter your menu choice>8 Create Logical Drive A logical drive is an entity made from a disk array that your PC’s operating system recognizes as a single disk drive.
Page 174: Cache Policy
Disk Array #1 Mapping: ------------------------ | LD #1 | Free | 100 GB | 257 GB | ------------------------- Press R and Enter twice to return to the Main menu. In order to use this logical drive to read and write data, you must partition and format it using the Host PC’s operating system.
Page 175: Retry Count
From the Disk Array Management menu, press 4 and Enter to access the Disk Array Properties. Press 3 and Enter to access Cache Policy. Press Y and Enter to confirm. The new policy displays. Press Enter to return to the Disk Array Properties menu. Retry Count Use this feature to adjust the number of retries the RAID controller allows a disk array before it takes the disk array offline.
Page 176: Hot Spare Policy
• Redundancy Check • A high priority means more system resources are allocated to the Rebuild, Synchronize, Migrate, Redundancy Check and PDM function and less to routine read/write activity. As a result, the function in progress goes faster but the disk array takes longer for reads and writes.
Page 177: Auto Rebuilding
Enter Physical Drive ID to select. Press R to continue after you have finished selecting Physical Drive. Your input?>9 If you change to a Dedicated hot spare drive, type the ID number of one available physical drive and press Enter. *********Physical Drives Selection********* ------------------------------------------------------------ Enter Physical Drive ID to select.
Page 178 This action anticipates and prevents a disk drive failure and resulting Critical Status. The logical drive is available at all times. To perform PDM manually, see page 185. Press 5 and Enter to access the PDM Auto Start Option. PDM Auto Start: Disabled Enable PDM Auto start(y/n)?>y Press Y and Enter to enable PDM.
Page 179 Chapter 5: Management with the CLU Type an error number and press Enter. 10. Press Enter to return to the PDM Threshold submenu.
Page 180: Logical Drive Management
Logical Drive Management Logical drives are created under the Disk Array Managment, Disk Array Properties function. This function enables you can specify names and make SCSI assignments to existing logical drives. Name From the Main menu, press 4 and Enter, then press 1 and Enter to access Logical Drive Name.
Page 181: Network Management
Network Management From the Main Menu, press 5 and Enter to access Network Management. The Network Management menu displays with the factory default settings shown above it. Network Parameters: DHCP: Enabled Telnet: Enabled TFTP Server IP Address: 192.168.10.5 SNMP Name: priti SNMP Location: usa --------------------------------------------------------------- Network Management...
Page 182: Telnet
Gateway IP Address: 10.0.0.3 ------------------------------------------------------------------------- Management Port 1. DHCP 2. Management Port IP 3. Subnet Mask 4. Gateway R. Return to Previous Menu Please enter your menu choice>1 Press 2 and Enter to select Management Port IP. --------Configure Management Port IP address-------- Current management port IP Address: 10.0.0.2 Modify management port IP address(y/n)?>y New management port IP address>192.168.1.56 (an example only)
Page 183: Change User Name
2. Timeout 3. Change User Name 4. Change Password 5. Reset to Default Settings R. Return to Previous Menu Press 1 and Enter to access enable/disable Telnet. Enable Telnet(y/n)?>y Type Y and Enter confirm. You return to the Telnet Settings menu. Timeout Press 2 and Enter to access the Timeout setting.
Page 184: Reset To Default Settings
Type the new password and press Enter. Type the new password and press Enter again to confirm. Password changed successfully Press Enter key to return Press Enter to return to the Telnet Settings menu. Reset to Default Settings This action will delete any Telnet settings changes you previously made. Press 5 and Enter to reset the Telnet settings to the default.
Page 185: Contact Person
Current SNMP System Information: Name: Location: Contact person: Read only community: public IP addresses of trap sinks: 192.168.1.22 ------------------------------------ SNMP Settings 1. Name 2. Location 3. Contact Person 4. Read only Community 5. Trap only Community 6. Trap Sinks R. Return to Previous Menu Name Press 1 and Enter to access the SNMP name setting.
Page 186: Trap Only Community
Trap Only Community Press 5 and Enter to access the SNMP trap only community setting. Enter the trap only community>Engineering Type the new trap only community and press Enter. You return to the SNMP Settings menu. Trap Sinks Press 6 and Enter to access the SNMP trap sink IP addresses. IP addresses of trap sinks: ------------------------- IP Addresses of Trap Sinks...
Page 187 Type the IP address of the network node you which to contact and press Enter. Number of ping packets(1-30)?>5 Type the number of ping packets you with to send and press Enter. --- 192.168.10.239 ping statistics --- 5 packets transmitted, 5 received, 0% loss, time 4008ms rtt min/avg/max/mdev = 0.426/0.466/0.529/0.040 ms Press Enter key to return If all the packets return, your Ping Test was successful and you know the...
Page 188: Scsi Management
SCSI Management • Channel TID (below) • RAID Console LUN (page 181) From the Main Menu, press 6 and Enter to access SCSI Management. SCSI Channel 1, Initiator 7, TID 0 Transfer Speed: 160 Mb/s Channel 1 IO Statistics: read count 524434, read transaction 240 Mb Channel 1 IO Statistics: write count 524288, write transaction 0 Mb Channel 2 IO Statistics: read count 524434, read transaction 240 Mb Channel 2 IO Statistics: write count 524288, write transaction 0 Mb...
Page 189: Raid Console Lun
TIDs for SCSI channel 1 changed Press Enter key to return ***************Modify SCSI Channel TID************** SCSI Channel # ------------------------------------ ------------------------------------ Please select the SCSI channel(1-2) Press R to return after finished> Press R and Enter to return to the SCSI Management menu. Rather than creating multiple Target IDs, use one Target ID and assign a LUN to each logical drive.
Page 190: Maintenance Menu (Disk Array Operations)
Maintenance Menu (Disk Array Operations) From the Main Menu, press 6 and Enter to access the Maintenance menu: Maintenance activity Monitor: Running Name ------------------------------------------------------------------------- LogDrv1 LogDrv2 ------------------------------------------------------------------------- Maintenance 1. Maintenance Activity Monitor 2. Migrate Disk Array 3. Manual Rebuild 4. Manual PDM) 5.
Page 191: Maintenance Activity Monitor
Maintenance Activity Monitor The Maintenance Activity Monitor displays the progress of various disk array operations on the CLU screen approximately every 15 seconds, as shown below. Daniels Array(DA #1) PDM(4->11) 10% Daniels Array(DA #1) PDM(4->11) 11% Daniels Array(DA #1) PDM(4->11) 12% Press 1 and Enter to access the Maintenance Activity Monitor.
Page 192: Manual Rebuild
2 Physical Drives have been selected. Enter Physical Drive ids and/or id ranges separated by commas. For example: 1,5,8-15. Press R to continue after you have finished selecting Physical Drives. Your input?>r Press R and Enter when you are finished adding disk drives. Destination RAID mode selection for LD migration RAID Mode Options: 0 - RAID 0 (Striping)
Page 193: Manual Pdm
Available free Physical Drive(s): Choose the free Physical Drive for rebuilding>2 Rebuild Disk Array 1 on Physical Drive 2 now(y/n)?>y Choose the ID number of a free physical drive to rebuild your logical drive and press Enter. Press Y and Enter to confirm. The Screen returns to the Maintenance menu.
Page 194: Redundancy Check
**************PDM for Disk Array************** Disk Array Name --------------------------------------------------------------- Daniels PDM for Logical Drive started Press Enter key to return Press Enter to return to the Maintenance menu. If the Maintenance Activity Monitor is enabled, you can watch the PDM progress on your monitor. Synchronize Logical Drive Use this function to verify the integrity of your data across the physical drives that make up your logical drive.
Page 195: Media Patrol
If the logical drive was Functional when the Redundancy Check began, you can pause and resume the Redundancy Check process with this same function. If the Maintenance Activity Monitor is enabled, you can watch the Redundancy Check progress on your monitor. Media Patrol Use this function to verify the integrity of the magnetic media on the physical drives that make up your logical drive.
Page 196: Event Viewer
The most recent 1024 events will display. There is no delete event function. From the Main menu, press 8 and Enter to access the Event Viewer. VTrak 15110 Event Information: Timestamp -------------------------------------------------------------------------------------- 10/29/2004 8:59:35 LD 3 deleted.
Page 197: Chapter 6: Maintenance
Chapter 6: Maintenance • Firmware Update (page 190) • Replace Power Supply (page 196) • Replace Cooling Unit Fan (page 197) • Replace Cache Battery (page 202) • Replace SEP (page 204) • Replace RAID Controller (page 205) This Chapter covers the maintenance procedures for VTrak. The power supplies, cooling unit fans and the cache battery are hot-swappable field-replaceable components.
Page 198: Firmware Update - Webpam
Firmware Update – WebPAM This is the preferred firmware update method for most applications. This procedure takes about ten minutes. There are alternative methods based on the CLU (page 192) and a serial port connection (page 194). Preparation In order for the firmware update to work, three things are required: •...
Page 199: Firmware Image File
Firmware Image File You must obtain the latest firmware update file from the Promise Techology website and save it to the directory on the TFTP server you specified above. Point your browser to the Promise website (www.promise.com). Click on the Support menu and select Download. From the popup menus, select your VTrak model and Firmware.
Page 200: Firmware Update - Clu
Firmware Update – CLU Use this firmware update method over a Telnet connection. This procedure takes about 10 minutes. See also the preferred method based on WebPAM PRO (page 190) and the alternative method that uses a serial port connection (page 194). Preparation In order for the firmware update to work, two things are required: •...
Page 201 Type the file name of the firmware image file and press Enter. The CLU displays the TFTP server IP address. Press Y and Enter to proceed with the firmware update. TFTP Server: 192.168.10.5, updating started, please wait... ImgHeader read: Success PTIF: Success Please note that the new firmware will take effect only after VTrak is rebooted.
Page 202: Firmware Update - Serial Port
Firmware Update – Serial Port Use this firmware update method only when your Management Port has no network connection or the RS-232 connection is required. This procedure takes about 30 minutes and applies to all VTrak models. See also the preferred method based on WebPAM PRO (page 190) and an alternative method based on the CLU (page 192)..
Page 203 Watch the terminal screen for the following: Scrub DDR, waiting Platform Init Done. At the , press the Ctrl and F keys at the same time. The prompt changes to >BSP. At BSP> type load -r -v -b 0x01008000 -m y. Double-check your entry.
Page 204: Replace Power Supply
Replace Power Supply The power supply and its fan are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. To remove the power supply, do the following: Verify that the power supply LED is amber or red. Switch off the power.
Page 205: Replace Cooling Unit Fan
Replace Cooling Unit Fan The blowers (scroll fans) in the cooling units are replaced as individual parts. There are two fans in each cooling unit. No tools are required for this procedure. If the cooling unit you plan to remove contains the cache backup battery, your system will be vulnerable to a power failure.
Page 206 Pull the cooling unit out of the VTrak enclosure. An example of a VTrak cooling unit appears below. To open the cooling unit, do the following: Loosen the thumbscrew If there is a battery on the cooling unit, disconnect the battery connector (above).
Page 207 Loosen the thumbscrew (above). A retainer keeps the thumbscrew in place. Grasp the top and bottom sections of the cooling unit with your hands as shown above. Hold the lower section and pull the upper section to the right.
Page 208 Separate the cooling unit section to access the blowers. The upper fan is Fan 1, the lower fan is Fan 2. From the LEDs on the cooling unit (see the diagram on page 197), you know which fan to replace. Lift the fan off the mounting pins and detach the electrical connector.
Page 209 Be sure you set the fan on the mounting pins, as shown above. Be sure the fans point outward, towards the handle (above). 11. Place the top section of the cooling unit onto the bottom section and slide the top lock it in place. 12.
Page 210: Replace Cache Battery
Replace Cache Battery The cache battery is located in the Cooling Unit 1 (the left one). The battery is replaced as an individual part. No tools are required for this procedure. • There is a risk of explosion if the battery is replaced by the incorrect type.
Page 211 Pull the cooling unit out of the VTrak enclosure. Lift the battery out of the bracket Detach the connector and lift the battery out of the bracket (above). Place a new battery into the bracket and attach the connector. Carefully slide the cooling unit into the enclosure. Gently press the handle in and upward until it locks (above).
Page 212: Replace Sep
Replace SEP The Storage Enclosure Processor (SEP) manages the fans, audible alarm and battery, and monitors system voltages and cooling functions. No tools are required for this procedure. The SEP is NOT a hot-swappable device. Power-down the VTrak before removing it. Do not replace the SEP based on LED colors alone.
Page 213: Replace Raid Controller
Replace RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. The RAID Controller is NOT a hot-swappable device. Power-down the VTrak before removing it.
Page 214 VTrak 15110 User Manual...
Page 215: Chapter 7: Technology Background
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 214) • Choosing Stripe Block Size (page 217) • Gigabyte Boundary (page 217) • Initialization (page 217) • Hot Spare Drive(s) (page 218) • Partition and Format the Logical Drive (page 218) •...
Page 216: Raid 0 - Striping
RAID 0 – Striping When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array. Identical drives are recommended for performance as well as data storage efficiency.
Page 217: Raid 1 - Mirroring
RAID 1 – Mirroring When a disk array is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 218: Raid 3 - Block Striping With Dedicated Parity
VTrak 15110 User Manual RAID 3 – Block Striping with Dedicated Parity RAID level 3 organizes data across the disk drives of the disk array, and stores parity information on to a disk drive dedicated to this purpose. This organization allows increased performance by accessing multiple disk drives simultaneously for each operation, as well as fault tolerance by providing parity data.
Page 219: Raid 5 - Block Striping With Distributed Parity
Chapter 7: Technology Background RAID 5 – Block Striping with Distributed Parity RAID 5 is similar to RAID 3 as described above except that the parity data is distributed across the disk drives along with the data blocks. In each case, the parity data is stored on a different disk than its corresponding data block.
Page 220: Raid 10 - Mirroring / Striping
RAID 10 – Mirroring / Striping Mirroring/Striping combines both of the RAID 0 and RAID 1 disk array types. It can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed.
Page 221: Raid 50 - Striping Of Distributed Parity
Chapter 7: Technology Background RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes.
Page 222: Choosing A Raid Level
Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages and applications for each choice. RAID 0 Advantages Implements a striped disk disk array, the data is broken down into blocks and each block is written to a separate disk drive...
Page 223 RAID 3 Advantages High Read data transfer rate Disk failure has an insignificant impact on throughput Recommended Applications for RAID 3 • Image Editing • Prepress Applications • Any application requiring high throughput RAID 5 Advantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Recommended Applications for RAID 5...
Page 224 RAID 50 Advantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 50 • File and Application servers • Transaction processing • Office application with many users accessing small files Disadvantages Higher disk overhead than RAID 5...
Page 225: Choosing Stripe Block Size
Choosing Stripe Block Size The stripe block size value can be set to 4KB, 8KB, 16KB, 32KB, and 64KB. 64 KB is the default. This selection will directly affect performance. There are two issues to consider when selecting the stripe block size. •...
Page 226: Hot Spare Drive(S)
Hot Spare Drive(s) A hot spare is a disk drive that is connected to the disk array system but is not assigned as a member of the disk array. In the event of the failure of a drive within a functioning fault tolerant disk array, the hot spare is activated as a member of the disk array to replace a drive that has failed.
Page 227: Cache Settings
Cache Settings There is a data cache on the VTrak controller and another one on each Physical disk drive. A cache holds data in volatile memory during RAID management and data transfer activity. The right combination of cache settings for your needs can improve VTrak’s efficiency and performance.
Page 228 Different types of disk arrays use different organizational models and have varying benefits. The following outline breaks down the properties for each type of RAID supported by Promise products. From RAID 50 RAID 10 RAID 3/5 RAID 0 RAID 10 RAID 50 RAID 3/5 RAID 0...
Page 229: Ranges Of Disk Array Expansion
• The Target disk array may require more disk drives than the Source disk array • If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number, ADD a disk drive as part of the migration process •...
Page 230: Sector Size
Current LD Size 8 to 16 TB 4 to 8 TB 2 to 4 TB 0 to 2 TB You can direct WebPAM PRO or the CLU to expand a disk array beyond the maximum expansion size. However, when expansion is finished, your disk array will be the maximum size listed in the table.
Page 231: Chapter 8: Troubleshooting
Chapter 8: Troubleshooting • VTrak is Beeping (below) • CLU Reports a Problem (below) • WebPAM PRO Reports a Problem (page 224) • LEDs Display Amber or Red (page 226) • Event Notification Response (page 230) • Critical & Offline Disk Arrays (page 234) •...
Page 232: Webpam Pro Reports A Problem
In the example above, disk array “Array2” is critical. See “Critical & Offline Disk Arrays” on page 234. WebPAM PRO Reports a Problem WebPAM aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: •...
Page 233 • Displays full information on the selected component the Management Window (above) Click these links to see specific troubleshooting topics: • “Event Notification Response” on page 230 • “Critical & Offline Disk Arrays” on page 234 • “Frequently Asked Questions” on page 241...
Page 234: Leds Display Amber Or Red
When the power is switched on, the LEDs on the front of the VTrak will light up. Power Status Figure 4. VTrak 15110 Front Panel LEDs When boot-up is finished and the VTrak is functioning normally: • Controller LED blinks green once per second for five seconds, goes dark for five seconds, then blinks green once per second for five seconds again.
Page 235 LEDs Dark Power System Off FRU* System Off Logical System Off Drive SCSI-1 SCSI-2 Connection Controller System Off * Field Replacement Unit. “n/a” means this state does not apply to this LED. ** Five green blinks, one per second; dark 10 seconds; five green blinks. See page 189 for more information about field-replaceable components.
Page 236: Drive Status Indicators
Drive Status Indicators There are two LEDs on each Drive Carrier. They report the presence of power and a disk drive, and the current condition of the drive. Power/ Activity Figure 5. VTrak Drive Carrier LEDs. Under normal conditions, the Power/Activity and Disk Status LEDs should display green.
Page 237: Back Of Enclosure
Back of Enclosure When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Storage Enclosure Processor (SEP) Power Supply 1 Power Supply Figure 6.
Page 238: Event Notification Response
To check a component’s installation, follow the same procedure as replacing the component, except that you reinstall the original component rather than a new one. In most cases, this action fixes a bad connection and allows VTrak to detect the component. If this action does not correct the problem, replace the unit. See page 189 for instructions.
Page 239 Event Connection Lost Disk Notification Disk Down Disk Plugged In Disk Access Retry Disk CRC Error Disk SMART Failed Disk ECC Error Disk Bad Sector Disk Reserve Sector Error Disk Time Out Logical Drive Notification Create Logical Drive Delete Logical Drive Logical Drive Critical Logical Drive Offline Logical Drive Migration...
Page 240 Event Logical Drive Migration Completed Logical Drive Migration Stopped Logical Drive Rebuild Start Logical Drive Rebuild Completed Logical Drive Rebuild Stopped Logical Drive Synchronization Start Logical Drive Synchronization Completed Logical Drive Synchronization Stopped Logical Drive Synchronization Comparison Error Logical Drive Synchronization Internal Error Logical Drive Full...
Page 241 Event Logical Drive Quick Initialization Stopped Logical Drive Percent Completed Enclosure Notification Enclosure Power Down Enclosure Power Up Enclosure Unknown Error Unspecified problem with the Controller. If this Enclosure Over Temperature Enclosure Fan Stop Enclosure 3.3 Volt Range Go to Controller management > Enclosure Enclosure 5 Volt Range Enclosure 12 Volt Range Battery Temperature Rise Click on Enclosure1 in WebPAM to check for...
Page 242: Critical & Offline Disk Arrays
Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 3, 5, 10 and 50—goes critical when a drive is removed or fails. Due to the fault tolerance of the disk array, the data is still available and online. However, once the disk array goes critical, the disk array has lost its fault tolerance, and performance may be adversely affected.
Page 243: With A Hot Spare Drive
With a Hot Spare Drive After the disk array rebuilds itself using the hot spare: Replace the failed drive. Check the automatic rebuild and hot spare policy to be sure your disk array(s) recognize(s) the new drive as a hot spare. Without a Hot Spare Drive If no hot spare drive is available, the VTrak will not rebuild the disk array and it will remain Critical.
Page 244 VTrak 15110 User Manual When a red circle appears over a Host in Tree View, click on the Enclosure icon. The Enclosure screen will display (below). In this example, a power supply fan has stopped turning, indicating a failure. The Enclosure Diagram displays color and motion changes to identify a failed fan.
Page 245 Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM reports failed fans along with elevated temperature.
Page 246 Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply.
Page 247: Connection Problems
3.) You paid for them with the purchase of your VTrak. SCSI Connections VTrak 15110 uses a network connection to pass command and management information. Data is transmitted via the SCSI bus. SCSI connections are both physical (outside) and electrical (inside). You can see a physical connection, you can clean it or try a different cable on it.
Page 248: Network Connections
VTrak 15110 User Manual For VTrak, you must use the CLU to set the Management Port IP address in order for WebPAM to connect with it. This issue is discussed further under Network Connections (below). See the VTrak Quick Start Guide or Chapter 2 of the User Manual for more information on setup and connections.
Page 249: Chapter 9: Support
68-pin VHDCI external connection, you can use it with VTrak. If your SCSI card has a 68-pin HD external connector, you can purchase an optional 68-pin HDCI to 68-pin VHDCI SCSI cable from Promise Technology. Will I get maximum performance using my current 80 MB/s SCSI card? Do I...
Page 250 How do I learn more about configuring and using my VTrak? Read this VTrak 15110 User Manual. It contains detailed information regarding configuration, troubleshooting and maintenance of your VTrak. Why does VTrak come with a Command Line Utility? First, to assign your VTrak a Management Port IP address in order for the WebPAM PRO management software to connect to it.
Page 251 I can access the VTrak over my company’s intranet. But I can’t access it from an outside Internet connection. How do I make the Internet connection work? This condition is not related to VTrak, but is due to your firewall and network connection protocol.
Page 252 The VTrak has no LCD panel. How can I set it up and create disk arrays? There are two ways to set up VTrak and create disk arrays, using WebPAM PRO, on page 111 or the Command Line Utility, on page 161. Why do the Rebuild, Synchronize, Expand and Migrate operations take so long compared to moving data? When data is moved, the operation consists of reading, writing and checking...
Page 253: Contacting Technical Support
If you wish to write us for support: http://www.promise.com (technical documents, drivers, utilities, etc.) support@promise.com (408) 228-1097 Attention: Technical Support (408) 228-1400 option 4 7:30-5:30pm M-F Pacific Standard Time Promise Technology, Inc. Attn: Technical Support 580 Cottonwood Drive Milpitas, CA 95035, USA...
Page 254: Pacific Rim
+31 (0) 40 256 9463 Attention: Technical Support +31 (0) 40 235 2600 8:30-5:00pm The Netherlands Time Promise Technology Europe B.V. Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands support-de@promise-emea.com +49 (0) 2 31 56 76 48 - 29...
Page 255 If you wish to write us for support: support-china@promise.com +86-10-8857-8015 Attention: Technical Support +86-10-8857-8085/8095 9:00-6:00pm China Time Promise Technology China Attn: Technical Support Room 1205, Tower 3 Webok Time Center, No.17 South Zhong Guan Cun Street Hai Dian District, Beijing 100081, P.R. China...
Page 256: Limited Warranty
Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.
Page 257: Your Responsibilities
No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
Page 258 Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping). Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 1745 McCandless Drive...
Page 259: Appendix A: Serial Connector Pinout
Appendix A: Serial Connector Pinout Below is the pinout diagram for the DB-9 serial connector on all VTraks. The diagrams represent the connector as you see it looking at the back of the VTrak. 1 2 3 4 5 6 7 8 9 Signal —...
Page 260 VTrak 15110 User Manual...
Page 261: Index
Index About This Manual Architectural Description of VTrak 67, 136, 223 Audible alarm Beeper Boot Sector, wipe Buzzer Cache settings Certifications Choose cache setting CIMOM Agent Auto Rebuild Option Battery Blink LED Buzzer connection Controller Management Diagnostics, disk drive disk array auto creation Disk Array Management disk array, create automatically disk array, create manually...
Page 262 Status LED usable in VTrak View parameters Write cache Disk Status LED Email Alert Notification, set up Enclosure Problem reporting Environmental Event Log Events and meanings Firmware Update Firmware update Serial port Frequently Asked Questions 24, 65, 133, 226 FRU LED Gigabyte Boundary Hot Spare drive Hot Spare policy...
Page 263 Network connections, problems Operating Systems, supported OS support for WebPAM PRO Overview Overview of VTrak Password, change PATA disk drive install set jumpers PATA-to-SATA Adapter Ping test, Management port popup messages, meaning Power connection 24, 65, 133, 226 Power LED Power requirements Power supply, replace Power/Activity LED...
Page 264 Telnet Enable Make connection Telnet settings Terminal Emulation Terminator, SCSI TFTP Server settings Troubleshooting Unpack VTrak User delete Rights Utility Server VTrak beeping Maintenance procedures returning for repair subsystems on SCSI chain unpack VTrak Setup WebPAM PRO Warning Warranty WebPAM PRO WebPAM PRO and JRE/JDK WebPAM vs.

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Vtrak 12110 Vtrak 8110

Promise Technology VTrak 15110 User Manual

Chapter 1: Introduction

Chapter 2: Installation

Chapter 3: Setup

Chapter 4: Management with Webpam PRO

Chapter 5: Management with the CLU

Chapter 6: Maintenance

Chapter 7: Technology Background

Chapter 8: Troubleshooting

Chapter 9: Support

Appendix A: Serial Connector Pinout

Index

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