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Promise Technology VTrak J310S Product Manual

Promise technology vtrak product manual
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VT
RAK
J610
, J310
S
S
P
M
RODUCT
ANUAL
Version 1.1

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Summary of Contents for Promise Technology VTrak J310S

  • Page 1 J610 , J310 RODUCT ANUAL Version 1.1...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Mounting VTrak J610s in a Rack ......11 Mounting VTrak J310s in a Rack ......13 Installing Disk Drives .
  • Page 4 Chapter 3: Management, cont. CLI Command Set, cont. Viewing Link Status ......40 Clearing the Error Count .

  • Page 5: Chapter 1: Introduction

    • Features and Benefits (page 5) • Specifications (page 6) Thank you for purchasing Promise Technology’s VTrak J610s or J310s external disk array subsystem. About This Manual This Product Manual describes how to setup, use and maintain the VTrak J610s or J310s external disk subsystem.

  • Page 6: Overview

    Figure 1. VTrak J610s front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2. VTrak J310s front view with bezel removed Drive Carrier LEDs Drive Carriers Power and Status LEDs The dual 3Gb SAS host interface ports offer the ease of management and...
  • Page 7 Figure 3. VTrak J610s rear view I/O module 1 Power Supply 1 Cooling Unit 1 Figure 4. VTrak J310s rear view Power Supply 1 Cooling Unit 1 I/O module 1 The two external SAS ports provide the needed connectivity and bandwidth for large capacity solutions requiring multiple JBOD boxes cascaded together while still providing dual server support and host port failover or aggregation.

  • Page 8: Architectural Description

    The VTrak J610s packs up to 16 drives per system, offering industry-leading capacity in just 3U of standard 19-inch rack space. The VTrak J310s supports up to 12 drives per system, in just 2U of standard 19-inch rack space. The J610s and J310s unit’s compact form factor maximizes density, increasing capacity per...

  • Page 9: Features And Benefits

    Features and Benefits Feature 3U or 2U 19-inch wide enclosure Supports Serial Attached SCSI disk drives Supports Serial ATA disk drives Hot-swap feature for drive carriers, I/O modules, power supplies and fans Tool-less field-replaceable units (FRUs) Complete cable-less design Redundant, hot-swappable cooling units Redundant, hot-swappable power supplies...

  • Page 10: Specifications

    Specifications Drive Capacity: J610s, 16 drives. J310s, 12 drives. External I/O Ports: SAS host port and SAS expansion port. Supported Disk Interfaces: Serial Attached SCSI (SAS) and Serial ATA (SATA), 3Gb/s and 1.5Gb/s Supported Operating Systems: • Windows Vista, Business, Enterprise, or Ultimate •...

  • Page 11: Warranty And Support

    Dimensions (H x W x D): J610s, 13.1 x 44.7 x 56.1 cm (5.2 x 17.6 x 22.1 in) J310s, 8.8 x 44.7 x 56.1 cm (3.5 x 17.6 x 22.1 in) Net Weight: J610s, 30.5 kg (67.2 lb) without drives, 38.5 kg (84.9 lb) with 16 drives, assuming 0.5 kg (1.1 lb) per drive.

  • Page 12: Iram Statement

    IRAM Statement Advertencia: Este es un producto de clase A. En un ambiente doméstico, este producto puede causar interferencia de las ondas de radio, en cuyo caso se podría requerir que el usuario tome las medidas adecuadas. MIC Statement...

  • Page 13: Chapter 2: Installation

    Chapter 2: Installation • Unpacking the VTrak (below) • Mounting VTrak J610s in a Rack (page 11) • Mounting VTrak J310s in a Rack (page 13) • Installing Disk Drives (page 16) • Setting Up Data Cable Connections (page 20) •...
  • Page 14 Figure 1. VTrak J610s rear view I/O module 1 Power Supply 1 Cooling Unit 1 Figure 2. VTrak J310s rear view Power Supply 1 Cooling Unit 1 I/O module 1 Some VTraks ship with a single I/O module and a blank unit installed in the place of the second I/O module.

  • Page 15: Mounting Vtrak J610S In A Rack

    Mounting VTrak J610s in a Rack The J610s subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 3. VTrak J610s mounted in a rack with the supplied rails Vertical Rack Post Handles mount outside the rack post •...
  • Page 16 Square the rail assemblies in the rack. Tighten the adjustment screws and the attaching screws. Place the VTrak subsystem onto the rails. Secure the VTrak subsystem to the rack through each handle, using the attaching screws from your rack system. Figure 4.

  • Page 17: Mounting Vtrak J310S In A Rack

    Mounting VTrak J310s in a Rack The J310s subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 5. VTrak J310s mounted in a rack with the supplied rails Vertical Rack Post Handles mount outside the rack post •...
  • Page 18 11. Place the VTrak subsystem onto the rails. 12. Secure the VTrak subsystem to the rack through each handle, using the attaching screws from your rack system. Figure 6. Sliding flange installation Rear (connector end) of the subsystem VTrak J310s Sliding plate Screws (6 each side)
  • Page 19 Figure 7. Mounting rail installation Rack front post Rail attaching screw (not included) Inside of post Rail adjustment screw Mounting Rail Sliding plate Rail attaching screw (not included) Rack back Inside of post...

  • Page 20: Installing Disk Drives

    Installing Disk Drives Populate the VTrak with 3.5-inch SAS or SATA disk drives. Install all of the drive carriers into the VTrak enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives. Use only the counter-sink screws supplied with the VTrak. Use of other types of screws can damage the enclosure or the adjacent drives.
  • Page 21 If you installed an AAMUX, lay the SATA disk drive in the carrier and slide it so the power and data connectors insert in to the AAMUX. See Figure 10. Insert the screws through the holes in the drive carrier and into the bottom of the disk drive.
  • Page 22 Figure 10.Drive carrier with SATA disk drive and AAMUX SATA Disk Drive • If you plan to operate your VTrak with fewer than a full load of disk drives, install all of the drive carriers into the enclosure, to ensure proper airflow for cooling. •...

  • Page 23: Drive Numbering

    Each disk drive in the J610s or J310s unit is identified by a number that corresponds to the Port number used for management. See “Link Command” on page 40. Numbers are stamped above each drive bay for easy identification. Figure 11.VTrak J610s drive slot numbering Figure 12.VTrak J310s drive slot numbering...

  • Page 24: Setting Up Data Cable Connections

    Figure 13. VTrak J610s has one or two I/O modules I/O module 1 (default primary) Figure 14.VTrak J310s has one or two I/O modules I/O module 1 (default primary) There can be one or two Input Output Modules (I/O modules) on the VTrak.
  • Page 25 Figure 15.I/O modules have a circle-icon port and a diamond-icon port Circle-icon port (CN1) LED I/O Module Status LED Each I/O module has one circle-icon port and one diamond-icon port. In the CLI command set, the circle-icon port is called CN1 and the diamond-icon port is called CN2.

  • Page 26: Basic Das Connection

    Basic DAS Connection Figure 16. An example of a basic DAS connection between one Host PC and one VTrak J310s unit. The J610s is similar The arrangement above is the minimum DAS system with a single SAS HBA card in the Host PC. Connect the SAS HBA card to either port of the I/O module on the VTrak.

  • Page 27: Cascading Das Connection

    Cascading DAS Connection If you have multiple VTraks and want to manage them from the same SAS HBA card in the Host PC, connect the VTraks in a cascade. See Figure 17. To setup a cascading DAS connection: Connect the SAS HBA card in the Host PC to either of the SAS ports, circle- or diamond-icon) on the I/O module of the first VTrak.
  • Page 28 Figure 17. Two examples of cascaded DAS connections between one Host PC and two VTrak J310s units. The J610s is similar SAS HBA Card SFF-8088 external 4X to 4X SAS cable Cascade Configuration 1 115200 8 N 1 115200 8 N 1...

  • Page 29: Redundant Das Connection

    Redundant DAS Connection A fully redundant arrangement requires: • Two VTrak J610s or J310s units with dual I/O modules • Two Host PCs with a SAS HBA card in each PC Each HBA card connects to a different I/O module in the first VTrak, to provide a separate cascade.
  • Page 30 Figure 18. An example of a redundant DAS connection between two Host PCs and four cascaded VTrak J310s units. The J610s is similar SFF-8088 to SFF-8088 SAS cable Cascade Configuration 1 Cascade Configuration 2 SAS HBA Cards SFF-8088 external 4X to 4X SAS cables...

  • Page 31: Setting Up Serial Cable Connections

    Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) on your PC to monitor to control the VTrak. The VTrak package includes one RJ11-to-DB9 serial data cable for each I/O module. Figure 19. A serial connector is located on the I/O module. The J310s is shown.

  • Page 32: Connecting The Power

    Plug the power cords and switch on both power supplies. When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 20.VTrak J310s front panel LED display. The J610s is similar Power FRU Status...

  • Page 33: Setting Up The Cli Connection

    Setting Up the CLI Connection The VTrak has a Command Line Interface (CLI) to manage all of its functions, including customization. Access the CLI via your PC’s terminal VT100 or ANSI emulation program, such as Microsoft HyperTerminal. With the VTrak running and the RJ11-to-DB9 serial data cable connected to the primary I/O module: Change your terminal emulation program settings to agree with the following:...
  • Page 34 VTrak J610s, J310s Product Manual...

  • Page 35: Chapter 3: Management

    VTrak, the LED indicators on the VTrak J610s or J310s unit provide important status information. When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 1. VTrak J310s front panel LED display. The J610s is similar Power FRU Status...

  • Page 36: Drive Status Indicators

    LEDs Dark Power System Off Normal FRU* System Off Normal I/O Module No Activity 1 or 2 Heartbeat System Off * Field Replacement Unit: Cooling Unit (CU) or Power Supply Unit (PSU) ** Blinks intermittently. Drive Status Indicators After a few moments the Power/Activity should display Green. If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark.

  • Page 37: I/O Module Status Indicators

    LEDs Power/Activity* Status * Refers to SAS drives or SATA drives with an AAMUX adapter. For SATA drives without an AAMUX adapter, LED behavior depends on the specific disk drive. ** Refer to the user documentation for your HBA or RAID controller for this information.
  • Page 38 The battery LED on the cooling unit has no function on the VTrak J610s and J310s models. Figure 5. VTrak J310s power supply and fan LEDs Power Supply LED Under normal conditions, the power supply and fan LEDs should display green.

  • Page 39: Cli Command Set

    CLI Command Set The CLI uses the following set of commands: cable – Specifies the length of cable for optimal signal quality. enclosure – Displays full information on the VTrak enclosure and all its components, expander addresses, and SAS addresses. help –...

  • Page 40: Enclosure Command

    The system returns: CN#1 Cable Length = 1 meter CN#2 Cable Length = 3 meter Note the cable length change for CN2. Enclosure Command The Enclosure command: • Displays information about the J610s or J310s enclosure (below) • Enables you to make enclosure settings (page 38) Information List The Enclosure command displays information about the J610s or J310s enclosure, including:...
  • Page 41 The system returns: ------------------------------------------------------------------------------------- Time Since Power Up: 1 day 9 hours 46 minutes 36 seconds Enclosure: SAS JBOD [2U-12Bay or 3U-16 Bay] I/O Module ID: 1 FwVersion: 1.07.0000.00 MaxNumOfHDSlots: [12 or 16] MaxNumOfPSUs: 2 MaxNumOfFans: 4 MaxNumOfTempSensors: 8 =========================================== Status =========================================== Operational...

  • Page 42: Settings List

    Expander SAS Address: SAS Base Addr:50 00 15 5D 21 AB 02 00 SSP SAS Addr: 50 00 15 5D 21 AB 02 3E SMP SAS Addr: 50 00 15 5D 21 AB 02 3F Attached SAS Address: D01 SAS Addr: 50 00 15 E0 11 4E 5E B2 D02 SAS Addr: 50 00 15 E0 11 4E 80 C2 D03 SAS Addr: 50 00 15 E0 11 4C 22 02 D04 SAS Addr: 50 00 15 E0 11 4D E2 22...

  • Page 43: Making Settings

    • Automatic Shutdown – Shuts down the VTrak 30 seconds after the enclosure or controller reaches critical temperature. • Minimum Fan Speed – Specifies the minimum fan speed when the VTrak reaches enclosure or controller warning temperature. Making Settings To set the enclosure critical temperature to 61°C (141°F): cli>enclosure -a mod -s “enc_critical=61”...

  • Page 44: Link Command

    To access help with a specific function: cli>help cable cli>cable -help cli>cable -h Choose any command from the list under “CLI Command Set” on page 35. Link Command The Link command displays information about J610s and J310s links, including: • Link Status •...
  • Page 45 Port:Port Id Init:Init Passed Dev:Device Type Link:Link Connected PRdy:Phy Ready The following items are reported in the table above: • Link number – The links are PHYs, numbered P0 through P23 • Port number – D01 through D16 represent drive slots. Each slot has one PHY.

  • Page 46: Clearing The Error Count

    P20 ---------- ---------- ---------- ---------- ---------- 0x8F P21 ---------- ---------- ---------- ---------- ---------- 0x8F P22 ---------- ---------- ---------- ---------- ---------- 0x8F P23 ---------- ---------- ---------- ---------- ---------- 0x8F InDW:Invalid Dword Count DsEr:Disparity Err Count DwLo:Dword Sync Loss Count PhRe:Phy Reset Problem Count CoVi:Code Violations Cnt PhCh:Phy Change Count The following items are reported in the table above.

  • Page 47: Route Troubleshooting

    0238 500000E01212F582 0287 500000E0120B26B2 0365 5000155FFFC0223E 0462 500000E0114F18F2 0468 500000E01205B472 0542 500000E01122C5B2 0624 500000E0114E4A32 0639 500000E0114D8E32 0700 500000E0120B2A62 0721 500000E0114DE7A2 0751 500000E0114E5EA2 0764 500000E0120B28F2 0765 500000E0114C2342 0977 500000E0120A2472 1023 5000155FFFC02408 The route command displays SAS addresses that are attached to the SAS ports of the J610s or J310s unit.

  • Page 48: Vpdr Command

    VPDR Command The vpdr command displays vital product data on the major components of the VTrak. There are six components that report vital product information. • 1 – Controller (I/O module) • 2 – Power Supply 1 • 3 – Cooling Unit 1 •...

  • Page 49: Chapter 4: Support

    Chapter 4: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 46) • Limited Warranty (page 49) • Returning product for repair (page 50) Frequently Asked Questions What kind of disk drives can I use with VTrak? The J610s and J310s support 3.5-inch Serial Attached SCSI (SAS) disk drives and SATA II disk drives.

  • Page 50: Contacting Technical Support

    Fax Support Phone Support If you wish to write us for support: Important http://www.promise.com/support (technical documents, drivers, utilities, etc.) e-Support On-Line (408) 228-1097 Attn: Technical Support (408) 228-1400 option 4 Promise Technology, Inc. 580 Cottonwood Drive Milpitas, CA 95035, USA...
  • Page 51 On-Line +31 (0) 40 256 9463 Attn: Technical Support +31 (0) 40 235 2600 Promise Technology Europe B.V. Science Park Eindhoven 5542 5692 EL Son, The Netherlands e-Support On-Line +49 (0) 2 31 56 76 48 - 29...
  • Page 52 If you wish to write us for support: e-Support On-Line +886 3 578 2390 Attn: Technical Support +886 3 578 2395 (ext. 8811) Promise Technology, Inc. 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan, (R.O.C.) e-Support On-Line...

  • Page 53: Limited Warranty

    Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.

  • Page 54: Returning Product For Repair

    No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
  • Page 55 Promise will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping). Important Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 56 VTrak J610s, J310s Product Manual...

  • Page 57: Appendix A: Second I/O Module

    Appendix A: Second I/O Module The VTrak J610s and J310s units ship with one or two I/O modules. If your VTrak came with only one I/O module, you can upgrade by installing a second I/O module. The following instructions describe how to install a second I/O module. To install a second I/O module into a VTrak J610s or J310s unit: Power down the VTrak.
  • Page 58 VTrak J610s, J310s Product Manual...

  • Page 59: Index

    Index Symbols ? command 16, 18, 32 AAMUX adapter About This Manual Attached SAS addresses automatic shutdown setting blower status cable command 9, 27, 29 RJ11-to-DB9 9, 22, 23, 25 SAS SFF-8088 CE statement Certifications 21, 23, 25 circle-icon port CN1, CN2 Command cable...
  • Page 60 21, 22, 23, 25 HBA card 28, 31 Heartbeat LED help command 10, 27 I/O module add second module default primary dual 36, 45, 53 role 22, 23, 25 SAS ports IRAM statement LEDs cooling unit disk drives drive carrier front 28, 31 front panel...
  • Page 61 serial communication setting automatic shutdown minimum fan speed temperature thermal management 9, 22, 23, 25 SFF-8088 cable Specifications Status Indicators disk drives front I/O module status, PHY Technical Support temperature sensors settings thermal management setting Unpack the VTrak uptime command vital product data voltage sensors vpdr command...
  • Page 62 VTrak J610s, J310s Product Manual...

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