IBM System x3800 Problem Determination And Service Manual page 93

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8866," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
217-xxx-007 Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-008 Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-009 Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-010 Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-xxx-011 Failed BIOS fixed disk test.
Note: If RAID is configured, the fixed disk
number refers to the RAID logical array.
217-198-xxx Could not establish drive parameters.
301-xxx-000 Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
302-xxx-xxx Failed mouse test.
305-xxx-xxx Failed video monitor test.
405-xxx-000 Failed Ethernet test on controller on I/O
board.
Action
1. Reseat hard disk drive 8.
2. Replace hard disk drive 8.
1. Reseat hard disk drive 9.
2. Replace hard disk drive 9.
1. Reseat hard disk drive 10.
2. Replace hard disk drive 10.
1. Reseat hard disk drive 11.
2. Replace hard disk drive 11.
1. Reseat hard disk drive 12.
2. Replace hard disk drive 12.
1. Check the drive cables and terminators.
2. Reseat the hard disk drive.
3. Replace the hard disk drive.
1. Reseat the following components:
a. Keyboard
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
1. Reseat the following components:
a. Mouse
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
1. Reseat the following components:
a. Monitor
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
1. Make sure that Ethernet is not disabled in the
Configuration/Setup Utility program and that the
BIOS code is at the latest level.
2. Run the loopback diagnostic.
3. Reseat the I/O board.
4. Replace the I/O board.
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Chapter 2. Diagnostics