IBM System x3800 Problem Determination And Service Manual page 41

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8866," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
178x Fixed disk error.
1800 Unavailable PCI hardware interrupt.
1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system is
5962 IDE CD or DVD drive configuration error.
8603 Pointing-device error.
Action
1. Reseat the hard disk drive cables.
2. Replace the hard disk drive cables.
3. Run the hard disk drive diagnostic tests.
4. Reseat the following components:
a. Optional ServeRAID-8i adapter
b. Hard disk drive
c. I/O board
5. Replace the components listed in step 4 one at a
time, in the order shown, restarting the server
each time.
1. Run the Configuration/Setup Utility program and
adjust the adapter settings.
2. Remove each adapter one at a time, restarting
the server each time, until the problem is isolated.
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. SAS drive
b. SAS hard disk drive backplane cables
c. I/O board
4. Replace the components listed in step 3 one at a
time, in the order shown, restarting the server
each time.
1. Run the Configuration/Setup Utility program and
load the default settings (see "Configuration/Setup
Utility menu choices" on page 159).
2. Reseat the following components:
a. CD or DVD drive cable
b. CD or DVD drive
c. I/O board
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
1. Reseat the following components:
a. Pointing device
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
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Chapter 2. Diagnostics