IBM System x3800 Problem Determination And Service Manual page 82

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8866," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
035-002-0nn ServeRAID interface timeout.
035-253-0nn ServeRAID controller 0nn initialization
failure; 0nn = the controller number.
035-253-s99 RAID adapter initialization failure.
035-254-0nn Setup error; unable to allocate memory to
run test.
035-255-0nn Internal error.
035-260-0nn System to controller interface failure.
035-265-0nn Adapter Communication error.
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IBM System x3800 Type 8866: Problem Determination and Service Guide
Action
1. Make sure that the ServeRAID controller is
configured correctly. Obtain the basic and
extended configuration status bytes and see the
ServeRAID Hardware Maintenance Manual for
more information.
2. Reseat the following components:
a. SAS hard disk drive backplane cables
b. ServeRAID controller
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
1. Make sure that the ServeRAID controller is
configured correctly. See the ServeRAID
Hardware Maintenance Manual for more
information.
2. Reseat the following components:
a. SAS hard disk drive backplane cables
b. ServeRAID controller
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
1. Reseat the following components:
a. ServeRAID adapter
b. SAS hard disk drive backplane cable
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
Check the system resources and make more memory
available (see "Configuration/Setup Utility menu
choices" on page 159); then, run the test again.
1. Reseat the SAS hard disk drive backplane cable.
2. Replace the SAS hard disk drive backplane.
1. Reseat the following components:
a. ServeRAID adapter
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
1. Update the RAID controller firmware (see
"Updating the firmware" on page 157).
2. Reseat the RAID controller.
3. Replace the RAID controller.