IBM System x3800 Problem Determination And Service Manual page 106

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8866," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
System-error log message
System Boot Failed
System Complex Powered Down
System Complex Powered Up
System-error log full
System log 75%% full
System Memory Error
System Running Nonredundant Power
User <USERID> attempting to power/reset
server
Video 1.8V Power Good Fault
Video 2.5V Power Good Fault
Video Core 1.8V Power Good Fault
VRM X Power Good Fault
Vtt Power Good Fault
90
IBM System x3800 Type 8866: Problem Determination and Service Guide
Action
1. Check the POST/BIOS boot checkpoint indicator and see the
applicable documentation.
2. Make sure that the memory card and DIMMs are correctly
connected and seated and that they are functional.
3. Attempt to start the server from the backup BIOS page.
Information only
Information only
Clear the event log.
Information only
1. Reseat the memory card and DIMMs.
2. Replace the DIMMs.
3. Replace the memory card.
1. Install another power supply (if possible) and make sure that
the ac power cords are connected to properly grounded
electrical outlets.
2. Remove devices that consume an extraordinary amount of
power.
3. (Trained service technician only) Replace the power backplane.
Information only
1. Reseat the I/O board.
2. Replace the I/O board.
1. Reseat the Remote Supervisor Adapter II SlimLine, if one is
present.
2. Reseat the I/O board.
3. Replace the I/O board.
1. Reseat the I/O board.
2. Replace the I/O board.
1. Reseat VRM 3 or 4.
2. Reseat the microprocessor tray.
3. Replace VRM 3 or 4.
4. (Trained service technician only) Replace the microprocessor
tray.
1. Reseat the microprocessor tray.
2. (Trained service technician only) Reseat the microprocessors.
3. Reseat the microprocessor VRMs, if any are present.
4. (Trained service technician only) Replace the microprocessor
tray.